Reviews

This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sparklight has 174 locations, listed below.

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  Sparklight

  210 E Earll Dr Phoenix, AZ 85012-2626

  
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  Sparklight

  313 N Williamson Ave Winslow, AZ 86047-3722

  
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  Sparklight

  1341 E Thornton Rd Show Low, AZ 85901-3829

  
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  Cable One, Inc.

  900 Steuben St Sioux City, IA 51101-2049

  
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  Cable One

  303 N 4th St Ponca City, OK 74601-4534

  

Review Details

• Review fromBrenda C

  Date: 11/02/2023

  5 stars

  Brenda C

  Date: 11/02/2023

  ***** came to fix our cable modem very nice and polite young man Very professional, fast and great service. This young man needs to be Recognize for great service Bells,***** Also want to say something about spark light service. Got the automated call to tell me what time my service guy would be here? And then I got another call about the time he was supposed to be here saying he was a little bit delayed and gave me the new time frame. Which wasn't too far from what he was supposed to be. And he showed up great, great service from this company.
  

  Sparklight

  Date: 11/06/2023

  Hi Ms. Catenaccio, we're so happy to hear Logan was able to get everything taken care of for you. Thank you for sharing. We'll pass along your kind words to Logan and the team.

• Review fromJason G

  Date: 10/22/2023

  1 star

  Jason G

  Date: 10/22/2023

  If I could give less than 1 star, I would. I have been without internet for 3 weeks now, along with them knowing what needs to be done and simply not caring enough to fix it. I told them I cant pay for a service if a service wasnt being provided, and they offered me 20$ of a 120$ bill. Immediately telling me that Ive been over paying for my internet for 8 months! But they never called, or emailed to tell me that they have a better/ cheaper alternative out. These people are scam artists in the making.
  

  Sparklight

  Date: 11/02/2023

  Hi **************. We're sorry to hear that you feel this way. Customer satisfaction is very important to us and we'd like to learn more so we can improve your experience with us. If you have a moment, please send us an email with your name, account number or address, contact information and a link or screenshot to this review for reference to ******************************************************* Thank you.

• Review fromLou M

  Date: 10/13/2023

  1 star

  Lou M

  Date: 10/13/2023

  Reliability is at best - suspect. Outages of HOURS occur regularly during peak work hours at least monthly. If there were other high speed options available - I would switch ISPs. Cant wait to see the same canned response that the others here receive. Thanks Sparklight - for NOTHING
  

  Sparklight

  Date: 10/19/2023

  Hi ************. Customer satisfaction is important to us and we're sorry we missed the **** with you. I've provided your information to our local leadership team, who will review your account before reaching out to assist further. Thank you.

• Review fromRebecca W

  Date: 10/04/2023

  1 star

  Rebecca W

  Date: 10/04/2023

  Internet constantly goes down. They can't even tell you when it will be working again. Try calling them..good luck with that. Can't wait to switch to ******. I'm done with Sparklight
  

  Sparklight

  Date: 10/07/2023

  Hi ************. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or send us an email with your name, account number or address, contact information and a screenshot or link to this review for reference, to ******************************************************* We look forward to hearing from you.

• Review fromDavid S

  Date: 10/03/2023

  5 stars

  David S

  Date: 10/03/2023

  We were having a problem with internet Technical ************ Did a great job of checking signal,explaining service where I could understand.Great job our internet is ************* now no issues Happy customers
  

  Sparklight

  Date: 10/07/2023

  Thank you for taking the time to comment, Mr. ***** We're so glad ************** was able to resolve the issue you were experiencing.

• Review fromAlex F

  Date: 09/30/2023

  1 star

  Alex F

  Date: 09/30/2023

  2 years of packet loss is unacceptable! I am tired of calling having techs come out and do nothing. I get the run around every time and the problem never gets fixed. I would leave a zero star if it was possible. I hope yall like the public service commission because they will be contacting **** hopefully soon. Sparklight has taken enough money from me for the garbage internet they provide.
  

  Sparklight

  Date: 10/04/2023

  Hi **************. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please contact our Technical Support team, available 24/7, at ************ or send us an email with your name, account number or address, contact information and a screenshot or link to this review for reference, to ******************************************************* We look forward to hearing from you.

• Review fromChristina B

  Date: 09/28/2023

  1 star

  Christina B

  Date: 09/28/2023

  Sparklight is awful! I was told a time frame for service connection and installation. I have been waiting. I called Sparklight to see how much longer, I was told they came no one was home so they cancelled. They came in hour earlier than scheduled! They said good news, you can just hook up your equipment and start watching. Well, the problem is I have no where to plug it into since there isnt a coex connection. Thats why I needed the installation. I was told I needed to reschedule. Seriously? They are inconsiderate and not very convenient.
  

  Sparklight

  Date: 09/29/2023

  Hi ****************. We are truly sorry to hear this was your experience and have provided your information to the local leadership team so we can improve our customer experience. From the update we received, the team notified us that they have reached out to you and are working to resolve the issues you mentioned. If there's anything else we may assist you with, please do not hesitate to reach us at ******************************************************* Thank you.

• Review fromNiklas S

  Date: 09/28/2023

  1 star

  Niklas S

  Date: 09/28/2023

  For the past year we have at least one internet outage every 2 months. Its completely unacceptable to pay a high price of $95/month for Wi-Fi and have an outage at minimum once every 2 months. They also will not reimburse or discount anything despite the many issues weve experienced with our internet coverage. I work from home, making the internet outages a huge detriment to my livelihood. Having to explain to my employer that my internet is out as frequently as I do has made me look unreliable. That is not the case at all, as I am a hard worker who puts in over 8hrs/day, yet my internet issues make me look differently. This is one of the most expensive internets you can find, with the least reliability.
  

  Sparklight

  Date: 10/04/2023

  Hi ******************. We always aim to provide our customers with fast, reliable service and are truly sorry to hear this has not been your experience. We'd be happy to take a closer look into your services to see how we can help get this resolved for you. Please feel free to contact our Technical Support team, available 24/7, at ************, or email us at ****************************************************** with your name, account number or address, contact information and a screenshot or link to this review for reference, so we can reach out to you directly. Thank you.

• Review fromMike D

  Date: 09/26/2023

  1 star

  Mike D

  Date: 09/26/2023

  I have been a customer for three years, only because they have no competition. My internet goes out for a couple minutes two or three times a day. During voice calls, I get 1/2 second cut outs to a couple minute outages. Their customer service can't fix the issue, They have been out multiple times, I have bought new modems on my dime, etc. Nothing helps. They are the worst.
  

  Sparklight

  Date: 10/11/2023

  Hi ******************. We are truly sorry to hear you feel this way about our services! Providing our customers with superior service is very important to us and we'd like the chance to speak with you directly to learn how we can improve this for you. Please email us at ****************************************************** with your name, account number or address, contact information and a screenshot or link to this review for reference, so we may provide further assistance. Thank you.

• Review fromAshlyn H

  Date: 09/23/2023

  1 star

  Ashlyn H

  Date: 09/23/2023

  We are situated in *****, *****, within a new subdivision. When we first moved in, we scheduled a tech visit to install our internet with Sparklight, as they had already run the necessary cables. However, during the visit, the technician couldn't locate the cable and, unfortunately, did not offer us the option of installing a temporary one. This led to us both missing work, scrambling to find last-minute workspaces, and arranging care for our pets, all at an unexpected cost. Additionally, due to the technician making the decision for us not to install a temporary cable, our brand-new house was left without security cameras. Whether the technician was inexperienced or wanted to finish for the day is unclear. We made multiple calls to Sparklight's national customer service, who were helpful, but the local office left us with little recourse for nearly four weeks. We reached out to our builders, who managed to locate the cable within minutes using a shop vac. Finally, we had technicians come to set up our internet, but their attitude was poor and they complained about the cable retrieval done by the builder. Despite this, they managed to get our internet working. I did speak for a few moments with a supervisor in *****, *****, I believe his name was **** but it wasn't a good time. He did call back the following day and left a voicemail saying that he'd call back the following day, which I would've been able to speak with him due to me having that day off. It's been about a month, and despite contacting national customer service multiple times, we haven't received a callback from a supervisor. We're hoping to resolve this issue and secure compensation or a discount on our bill for our missed work and the extra expenses incurred due to the initial technician's mistake, without involving our attorney.
  

  Sparklight

  Date: 09/25/2023

  Hi ******. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. We've provided your information to our local leadership team who will review your account and reach out to further assist. In the meantime, please email us at ****************************************************** if additional assistance is needed. Thank you.