Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromJessica Q
Date: 07/20/2023
1 starJessica Q
Date: 07/20/2023
This company is disgusting. They get people to sign up with predatory rates and then bump up the monthly rate regardless of notifying the customer. The have zero remorse for people and there financial budgets. Then they wonder why people cant pay their bill in full. They perpetuate the difficulty of being able to afford something simple like having internet. Ive been paying for my parents internet service and can no longer afford it for them. After less then one month of disconnecting my service the last bill has doubled they have failed to pick up my equipment because they lack a drop off location in my town. I work regular business hours. and they have already turned my bill to a debt collector and effecting my credit. The completely disregard they have for there customers is so disgusting. STAY AWAY from this company!
Sparklight
Date: 07/21/2023
Hi *******. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.Review fromDahlia E
Date: 07/06/2023
1 starDahlia E
Date: 07/06/2023
So many outages since Sparklight took over Cable One. No problems with Cable One. Sparklight has lost it's Spark and should be called Sparkless. I pay a lot a month for crappy service. I wish there was a negative star for it.Sparklight
Date: 07/07/2023
Hi ******* Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please send us an email with your name, account number or address, contact information and a link or reference to this review for reference, to ******************************************************* We look forward to hearing from you.Review fromArthur B
Date: 07/04/2023
1 starArthur B
Date: 07/04/2023
I have had sparklight for over a year now and I would absolutely not recommend them. My wifi goes down at least twice a day for no apparent reason and I still get billed the same. Imagine working all week and wanting to do some light gaming on the weekend, but wait, you have sparklight and the wifi is down 15 times a weekend. They are a joke. Go with TVA. I live in the middle of the city too.Sparklight
Date: 07/07/2023
Hi ******. We're truly sorry to hear your internet service has not been performing optimally and we'd like to look into this for you. Please email us with your name, account number or address, contact information and a link or reference to this review for reference, to ******************************************************* You can also contact our 24/7 tech support team at ************. We hope to hear from you.Review fromJonathan H
Date: 06/30/2023
5 starsJonathan H
Date: 06/30/2023
The absolute best customer service and tech support I've ever dealt with! They always listen, and never seem like they're reading from a script. We had a contractor accidentally cut the line going into our house and they actually were able to get someone out to replace it the same day! That's unheard of these days! Thank you so much!!Sparklight
Date: 07/03/2023
Hi ********, thank you for taking the time to share your experience with Sparklight. We're happy to have you as a customer!Review fromBrenden B
Date: 06/29/2023
5 starsBrenden B
Date: 06/29/2023
Wifi had been slow and patchy for months. We had multiple guys come by and sell ** new modems but nothing helped. ***** came by and found the problem immediately and fixed it super fast. Internet speed has improved tremendously. ***** was fantasticSparklight
Date: 07/03/2023
Hi Brenden. Thank you for taking the time to share your feedback! We're so happy to hear ***** was able to get ************************ for you.Review fromMarilyn T
Date: 06/26/2023
1 starMarilyn T
Date: 06/26/2023
Sparklight Service for internet speed is slow. Sometimes the speed is okay and other times It is so slow that I cant get on the internet. Sometimes I wonder if they slow the speed on purpose.Sparklight
Date: 06/29/2023
Hi *******. Were sorry to hear you have been experiencing reoccurring issues with your internet service and can understand your frustration. Wed like to look closer into this issue for you. If you have a moment, please send us an email with your name, account number or address, contact information and a link to this review for reference, to ******************************************************* We look forward to hearing from you. Thank you.Review fromJohn B
Date: 06/24/2023
5 starsJohn B
Date: 06/24/2023
***** A and **** came to our home yesterday and were extremly professional and knowledgeable. In minutes they identified and fixed our internet problem.Sparklight
Date: 06/25/2023
Hi ****. We appreciate you taking the time to share this feedback. We will be sure to share this with our team.Review fromSheila P
Date: 06/22/2023
1 starSheila P
Date: 06/22/2023
They **** as far as being decent people. Sparklight took it up on themselves without checking with anyone to change my address, no notification or contact of any kind. Knowing my mom had passed, I was also on the bill, and an incompetent sybiling had mail transferred to new address to which my dead mom and incompetent sybiling were neither paying the bill. But by gosh they didn't hesitate to charge me for what is due on my mom's address. Hmm...that all makes sence. Really bad business management. Wouldn't recommend sparklight to my dog, but I would to the incompetent sybiling.Sparklight
Date: 06/25/2023
Hi ******. We always aim to provide our customers with the best possible service and are truly sorry to hear we missed that **** with you. We'd like to help get your experience turned around! If you have a moment, please send us an email with your name, account number or address, contact information and a link to this review for reference, to ******************************************************* Thank you.Review fromTerra W
Date: 06/12/2023
2 starsTerra W
Date: 06/12/2023
I have to say its been a lot in the workings for this review! First of all I will admit Im no ***** and my business is nothing like spark lights. I have a ***************** and they have a corporate company big difference, but I will not treat my customers like theyre disposable. Ive had problems with the customer service since day one here. I am a year maybe a little more later After almost waiting a year for a **** gift card for upgrading my Internet speed, having to argue about when they were coming to turn my service on at the beginning to movin my service to a different location for my business and starting service at home a new place for me! After waiting 2 weeks just for an appt date I get cancelled on when they didnt give me the phone call I was supposed to recieve! The gal on the phone acted like I messed up I pay almost 500 a month for this Im searching for alternative companies Im not familiar with the companies around here! And I will be gone!Sparklight
Date: 06/14/2023
Hi Terra. Customer satisfaction is important to us, and we are sorry to see youre not satisfied with your services. We'd like to see what we can do to change that! Please send us an email with your name, account number or address, contact information and a link to this review for reference, to ******************************************************* We hope to hear from you soon.Review fromAustin M
Date: 06/07/2023
1 starAustin M
Date: 06/07/2023
After charging me 90$ and having to wait a week they said they couldnt hook up internet bc the wire was damaged across the street something they already knew and still charged us. I give them the worst rating I can give a provider one for waiting my time. Two for taking my money up front knowing they couldnt provide service. And three for not refunding me my money the same day they failed to provide service.Sparklight
Date: 06/14/2023
***************. We are truly sorry to hear you feel this way. If there is anything we can do to improve your experience with us, we'd love to hear from you. Please send ** an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.
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