Reviews
This profile includes reviews for Sparklight's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 185 Customer Reviews
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Review fromMegan P
Date: 03/16/2023
1 starMegan P
Date: 03/16/2023
Awful company. There is no way to stop from going over data and I never even received a warning. Overcharged me and refuses to contact me or refund me. They will continue to charge you for service after you call to cancel even though youre not using the service.
Sparklight
Date: 03/17/2023
Hi *****. We are truly sorry to hear this was your experience and would like to look into this further so we can make things right and improve our customer experience. We have shared your information and feedback to our team, who will be reaching out to you to help find a solution. If you have additional details to share, please send us an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.Sparklight
Date: 03/17/2023
Hi *****. We wanted to follow up after connecting with our representative, who notified us that they have reached out to you via email and phone to provide an update, including issuing a refund, following a review of your account. We are truly sorry for the inconvenience this may have caused and appreciate your patience. Thank you.Review fromChris N
Date: 03/12/2023
5 starsChris N
Date: 03/12/2023
I am very happy with my Sparklight service. I had internet connectivity issues and in a timely and precise manner Sparklight sent technicians (Pat) over and had my internet service back and running.Thank you to **************, *******, *** and his supervisor for the exceptional quality of service. I will be using Sparklight internet for many years to come.Great communication, timely service, excellent customer service.Sparklight
Date: 03/13/2023
Hi *****, thank you for taking the time to share your experience with Sparklight. We're so happy to hear our technicians were able to get everything taken care of for you. We truly appreciate having you as a customer and look forward to serving you for many years to come as well.Review fromDarionna R
Date: 03/10/2023
1 starDarionna R
Date: 03/10/2023
Terrible company. They raise bull for no reason with no explanation .Sparklight
Date: 03/13/2023
Hello ********. We are truly sorry to hear you feel this way. If there is anything we can do to improve your experience with us, we'd love to hear from you. Please send us an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.Review fromTracy S.
Date: 03/03/2023
1 starTracy S.
Date: 03/03/2023
I've never had more problems from a cable internet company than I have with Cable One/Sparklight!Sparklight
Date: 03/09/2023
Hi Tee. Customer satisfaction is important to us, and we are sorry to see youre not satisfied with your services. We'd like to see what we can do to change that! Please send us an email with your name, account number or address, contact information and a link to this review for reference, to ******************************************************* We hope to hear from you soon.Review fromFrank D
Date: 02/12/2023
1 starFrank D
Date: 02/12/2023
Last year, our service seemed decent, but as of last month, our service goes down and up daily. If this continues, we will change to another company. It does not seem as if they know how to troubleshoot their own network.Sparklight
Date: 02/13/2023
Hi *****. Providing our customers with fast and reliable service is very important to us. We are sorry to hear this has not been your experience. Please send an email to us at ****************************************************** with your name, account number or address, contact information and a link to this review for reference, so we can reach out to you directly to troubleshoot this issue further for you. Thank you.Review fromAnthony L
Date: 02/12/2023
1 starAnthony L
Date: 02/12/2023
Do not waste your time with this miserable excuse for a communications company. The service can be fast but with absolutely unacceptable reliability. Ive had several instances of losing connectivity with no explanation and any attempt to contact them for service results in an actual LITERAL hour of me waiting on hold before giving up. They obviously do not care about their customers or providing a good reliable service. I cant game, do homework, and I wont be able to watch the Super Bowl it seems and they cant be bothered to answer the phone. NEVERSparklight
Date: 02/13/2023
Hi *******. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.Review fromKristi V.
Date: 01/23/2023
1 starKristi V.
Date: 01/23/2023
When I went over data, got no notification that I was going to be charged extra FIVE TIMES! There was not even messages in my app. Not one single notification before taking an extra $50!Sparklight
Date: 02/01/2023
Hi ******, we are sorry to see you are not completely satisfied with your service and we'd like to help turn your experience around! Please email us at ****************************************************** with your account number or address, contact information and a link to this review for reference, so we may reach out directly for assistance. Thank you.Review fromWillie B
Date: 01/23/2023
1 starWillie B
Date: 01/23/2023
The most horrible service for a internet company in ****** ********.It never stays running goes down all the time I just had a better service in ****** and there people working in this place are so rude they need to shut this place downSparklight
Date: 02/01/2023
Hi ******. We are truly sorry to hear this was your experience and would like to look into this further so we can improve our customer experience. If you have a moment, please send us an email with your name, account number or address, contact information and a link to this review for reference to ******************************************************* Thank you.Review fromTracy N
Date: 01/17/2023
5 starsTracy N
Date: 01/17/2023
I had issues with my internet connection and modem. I reached out for help in tech support, and I must say the tech " ********* had over and beyond attitude, and settled my issues outstandingly. She is a wonderful phone tech, kudos!!!! I appreciate Sparklight.Sparklight
Date: 01/18/2023
Thanks for sharing this great experience, *****. We will be sure to pass along your kind words.Review fromGust M
Date: 01/07/2023
1 starGust M
Date: 01/07/2023
The service provided by Sparklight in the Prescott Valley area has issues. For one, their customer service is inconsistent. To many *********** are either limited in their knowledge, or limited to a script or both. I swapped out the internet modem at my home. The first tech spoke to me in a patronizing tone. After 15 minutes, I ended the call and called back. The 2nd tech was spoke at me, not down at me and the issue was resolved.Second, my internet reliability is bad. I can not reliably watch a streamed movie. My service contract is for 200MB. After a dozen calls to tech support, a service tech was scheduled to come out. The date of the response was scheduled 2 1/2 weeks away. If there was an alternative to this provider, I would be gone.Sparklight
Date: 01/11/2023
************** - Customer satisfaction is important to us, and we are sorry to see youre not satisfied with your services. We'd like to see what we can do to change that! Please send us an email with your name, account number or address, contact information and a link to this review for reference, to ******************************************************* We hope to hear from you soon. Thank you.
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