Reviews
This profile includes reviews for Protecht Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 103 Customer Reviews
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Review fromRod D
Date: 06/20/2024
1 starRod D
Date: 06/20/2024
Protecht is a horrible company to do business with. The charges for this service are added to your bill without your acknowledgement. They are all empty promises, they PROMISE to call you back and resolve the issues. READ their refund policy, you can't win. You are better off to dispute the charge through your credit card issuer. If you see Protecht on ANY of your bill, immediately cancel the transaction. You can get much better cancellation policies through the hotel itself, Expedia, etc.
Protecht Inc
Date: 06/21/2024
Dear ***,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience receiving protection through your HotelPlanner purchase.We are happy to void the protection and refund your associated fee. A member of our team will contact you directly to discuss the matter, but we will proceed to void the purchase immediately.Kind Regards,???????Protecht on behalf of HotelPlannerReview fromDean B
Date: 06/15/2024
1 starDean B
Date: 06/15/2024
Protecht is a misleading scam. Don't use it. They refused a refund for A unused motel stay. When you try to call them, there recording just sends you to a website, you never get a person. Very frustrating and scammed out of $400.Protecht Inc
Date: 06/18/2024
Dear ****,Thank you for notifying us of this. You are valuable to us and your feedback is appreciated. We understand that you are not pleased with your experience regarding our conditional protection.A member of our team will contact you directly to discuss the matter. Kind Regards,???????Protecht on behalf of HotelPlannerReview fromMark G
Date: 06/13/2024
1 starMark G
Date: 06/13/2024
I called thinking I was calling a hotel to make a reservation.This company uses deception making you think you are making a reservation with the hotel. I made a reservation and specifically asked if I needed to cancel my reservation, could I do that? I was told as long as I canceled 2 days prior to arrival it would be no problem. I tried to cancel and I am getting nowhere with this company. It should not take 3 days to resolve this and cancel my reservation. Something needs to be done about this company. As you can see by the many complaints listed here they are scamming people out of money.Protecht Inc
Date: 06/14/2024
Dear ****,Thank you for providing this review. We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.???????Kind Regards, Protecht/FanShieldReview fromMichael P
Date: 06/05/2024
1 starMichael P
Date: 06/05/2024
They are the worst and will not provide refunds at all. They make the terms for a refund ridiculously difficult. I highly recommend staying away from this company.Protecht Inc
Date: 06/07/2024
Dear *******,Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.Best Regards,Protecht/FanShieldReview fromBryan M
Date: 06/05/2024
1 starBryan M
Date: 06/05/2024
Total f****** scam!!! Do not use them !! Negative stars should be be put in jail for stealing your money!!Protecht Inc
Date: 06/07/2024
Dear *****,We appreciate the feedback and value you as a customer. A member of our team will reach out directly through a private channel to address your concerns.???????Kind Regards, Protecht/FanShieldReview fromJones H
Date: 06/04/2024
1 starJones H
Date: 06/04/2024
I believe that Protecht Inc is borderline fraudulent. I booked a reservation for a motel room. When my reservation confirmation came back, there was an added charge tacked on by Protecht Inc for Tax Recovery and Fees that I never asked for. I tried to contact them and was told by their email telling me where to call. Every attempt to reach them was blocked. They emailed me a case number and said that a dedicated associate would contact me within 3 business days. They never called me back. I resolved the matter by cancelling my original booking.Protecht Inc
Date: 06/10/2024
Dear *****, Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. We are showing that your protection was successfully voided on 4/29/24. One of our dedicated agents will be in contact through a private channel to discuss this further. We sincerely appreciate your input. Thank you,FanShield/ProtechtReview fromRyan C
Date: 05/31/2024
1 starRyan C
Date: 05/31/2024
FanShield is a scam! Do not use them! They will not process your refund. Nobody on the phone can resolve your issue nor can they answer ANY questions. All they tell you is that they will relay your refund concern to a "specialist" and someone will get back in touch with you. But they never do. They are scamming and need to be out of business immediately.Protecht Inc
Date: 06/01/2024
Hello ****,Thank you for bringing this to our attention. You and your experience matter to us. We will contact you directly through a private channel to address your concerns Best Regards,Protecht/FanShieldReview fromJames H
Date: 05/29/2024
1 starJames H
Date: 05/29/2024
This a total scam. I reserved a room for 4 days at the ************** ***************** to visit a grandson and great granddaughter's birthday on May 29 through June 2. Then, the day before our departure, tornados, high winds, and hail ravaged the ******/********** area to the point that Gov. ***** declared the county a disaster area. Why would I knowingly drive into an area declared a Disaster with continuous rolling blackouts? I then tried to cancel my reservation through the hotel and get my money returned through this Protecht outfit. What a joke! I'll never make another reservation to any location that uses this company.Protecht Inc
Date: 05/30/2024
Dear *****, Thank you for providing your feedback. Your experience with us holds significant value and we want to ensure your concerns are addressed immediately. One of our dedicated agents will be in contact through a private channel to discuss this further. We sincerely appreciate your input. Thank you,FanShield/ProtechtReview fromAmber A
Date: 05/23/2024
1 starAmber A
Date: 05/23/2024
SCAM!! The actual policy sent to me after purchase was different than I was lead to believe. (Per the policy received, adverse weather after the start of the event causing a 2 hour or longer delay will be covered UP TO $50 PER TICKET, NOT the amount spent on the ticket. PROTECHT CHARGED $49+ FOR EACH TICKET!!! - meaning they would only refund the cost of the insurance and not actually pay for the loss!Within 24 to 25 hours of my email account receiving the policy, and immediately after opening it and reading it, I followed their instructions to cancel the policy for a full refund. Per their website, a refund should have been issued within 2 days. After 5 days, I emailed them asking about my refund I received an automated email stating they would respond within 3 business days, which is today.They took my money *immediately* over a week ago, and have ignored my requests for a refund despite my cancellation request having met all of their requirements. Avoid them at all costsProtecht Inc
Date: 05/28/2024
Dear *****,Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.Best Regards,Protecht/FanShieldReview fromJim E
Date: 05/20/2024
1 starJim E
Date: 05/20/2024
Made on-line reservation for ******************* and Casino in ****, ** for mid-June. The reservation forced me to purchase cancellation insurance ($ 7.75) which you are only made aware of after entering your credit card to make the reservation. About 15 mins after making my reservation I noticed that the date was incorrect - i needed a reservation for 6/15/24 departing 6/16/24 ( instead of 6/16/24 to 6/17/24). I sent a live chat message 15 minutes after making the reservation asking if the reservation could be adjusted without cancelling and re-booting like ALL major hotels and booking agencies will do for honest mistakes! The reply I received was that the only way to revise the reservation was to cancel and re-book. So I cancelled and was refund all except the $ 7.75 insurance fee. This is just not right and I will NEVER make another reservation should "BookOn-Line.com" or "PROTECHT" appear anywhere on the reservation page. This is basically a scam of offering the appearance of cancellation insurance but making the terms so difficult or impossible to meet, as other posters have identified, that you are force to eat this insurance cost to order to cancel the reservation!! Beware you are lining the pockets of an unethical business that are not at all offering cancellation insurance!Protecht Inc
Date: 05/21/2024
Dear ***,Your valuable experience and feedback are of utmost significance to us, and we want to emphasize that your concerns have been attentively noted. A dedicated member of our team will be in touch with you through a private channel. We sincerely appreciate your input.Best Regards,Protecht/FanShield
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