Reviews

This profile includes reviews for PetSmart's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

PetSmart has 534 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  PetSmart

  19601 N 27th Ave Phoenix, AZ 85027-4008

• 

  PetSmart

  3641 Truxel Rd. Sacramento, CA 95834

• 

  PetSmart

  1236 Greenbrier Pkwy Chesapeake, VA 23320

• 

  PetSmart

  7777 Dr Martin Luther King Jr St N Saint Petersburg, FL 33702-1102

• 

  PetSmart

  13337 Worth Avenue Woodbridge, VA 22192

Review Details

• Review fromChuck & Pat B

  Date: 07/23/2023

  1 star
  We took our Labadoodle in to be groomed and the operator took over 4 hours to groom him. I do not know how they treated him but he came home upset and there was a big sore on his left front elbow. He also has a **** What can we do????

• Review fromGisell B

  Date: 07/17/2023

  1 star
  I dropped my dog off at 7 am which was my appointment time.I had to wait outside for the employees to come in Shaquira was the groomer assigned to my dog. ******** then calls me about 9 am to tell me about charging me matting fees. ******* fees were already applied she said ** going to have to charge you more matting fees.You called me 2 hours after the appointment time then tells me she had a lot going on my dog was the first dog in he should have almost been done already. I get a call at 11:48 that my dog is ready. I arrive to pick him up and his ears is not clean, his teeth are not brushed and nails arent cut. I notice after I paid these things were not done I take him back inside ask for the manager she apologized and said shes been at that store for 2 weeks and she would address the issue with the employee then she automatically said Ill refund you maam. I want my dog clean not a refund. Another employee was talking to me telling me she notice my dog was not clean well in the face and ******** then tells her that is none of your business and to go back to work ******** tried to put on an act like she was crying telling me my little Maltesse was giving her a hard time my dog has never giving any groomer any issues before. Ok lets say he did you said nothing to me when I picked him up you were salty because I said I wasnt paying any more matting fees and asked why I was being called 2 hours later and my dog was not groomed yet Im so disappointed in PetSmart at the ****** location been going to PetSmart for 7 years and never have I dealt with anything like this.

• Review fromDiana M

  Date: 07/14/2023

  1 star
  They don't back the products they sell. Top Fin fish tanks are sold exclusively by Petsmart. The 3 gallon has a 2 star rating with leaks reported as the main low star rating. 3 times we came home with the fish tank half empty and the motor screaming! I cleaned it up an plugged it in and it started sparking. Neither the store where it was purchased nor customer service cared! The tank was purchased 6 months ago as a Christmas present for my grandson. This thing could have started a fire but Petsmart customer service was rude and unhelpful. Also, no phone numbers work for the manufacturer. So now this thing is going in the trash. Petsmart lost a customer.

• Review fromMary Ann G

  Date: 07/10/2023

  1 star
  They overcharged me for *******************. They didnt tell me about $5 upcharge for weekends. They didnt assess what work would be done on him and how much it would cost. I am a senior citizen and have used them before. He was just growing back his curls and they scalped him. He did not have matting that bad. $96 tooo much. Nobody would offer any money back? What happened to customer service?

• Review fromHenry C

  Date: 07/06/2023

  1 star
  have taken my 3 yo cocker spaniel to be groomed at ************* pet smart 3 times now . ****** is a little hyper when getting groomed but is not a bitter .the first time ****** was groomed at the middletown ** pet smart he was a little unsettled as I just adopted him a few weeks earlier and is expected. however the groomer did complete his groom and all was well. I worked with ****** bathing brushing ect to get him familiar with the grooming process before his second visit. this groomer did mention that ****** didn't like his paws touched and would pull them away at times but ************ was completed nicely..this brings us to ******'s 3rd visit complete nightmare ! after dropping ****** off at pet smart I get a phone call and I'm told I must pay additional 40 dollars for dematting? OK whatever, 2 hours later I'm called to pick ****** up .at this time I'm notified that a additional 10 dollar charge is also applied as a second groomer had to hold my ****** down for the grooming ! and she also needs to be paid ! the end result can be seen in the attached pictures . they shaved him down to his neck and never touched a hair on his head or cleaned his ears they shaved his a** completely bald to the point that it irritates him and I was told that "down the road they feel ****** shouldn't come back"this ordeal ended up costing me ******!

• Review fromCesar V

  Date: 07/03/2023

  1 star
  this is the most despicable company I ever dealt with - I ordered my dog's insulin on Wednesday June 28, 2023 - I called on Friday June 30, 2023 to see if they had the order shipped - they had the dr's ******** on Friday June 30, 2023 and I was told by a supervisor called ***** that he was going to call me back on Saturday with the shipping information - NO CALL - I called on Saturday July 1 and I was told that they were sending the shipping information Monday July 3 - NO CALL and no shipping information by Monday July 3, 2023 again I called back and after an intense discussion with their customer services and supervisor - they admitted that they did not have the insulin and they had the nerve to tell me to call them back on Thursday or Friday - Not only they are selling something on line that they do not have - they are deceiving the customer - lying about their products - for them our pets are animals and who cares if they died because I lied - my doggie needs to 10 cc twice a day - imagine how panicked; I am now since probably I only have may one more day for his insulin and tomorrow it is 4th of July. order # ******** placed on 06/28/23 ( 1 ) ITEMS DELIVERY STATUS Vetsulin Insulin for Dogs and Cats 10 ************* item: ******* Vetsulin Insulin for Dogs and Cats 10 ************* price: 2 x $66.99 Size : 10 ml type: standard shipping status: processing reorder write review subtotal:$133.98 Order Discount applied:- $2.50 sales tax:$0.00 shipping:$34.99 total:$166.47

• Review fromJess K

  Date: 06/23/2023

  1 star
  I am disappointed with my experience with PetSmart. After my dog's bath at PetSmart, I was horrified to find my dog lethargic and his eye swollen. Despite weeks of seeking resolution and promises from PetSmart, we could not find a compromise in having access to view the bath footage and PetSmart failed to cover the veterinary expenses which included a CT scan and an emergency surgery, contrary to their initial assurances. Additionally, my request for a reasonable refund for the remaining baths I had purchased was denied. I am writing this to kindly warn other pet owners about the potential risks associated with PetSmart grooming.By sharing this unfortunate experience, my hope is that other pet owners will be informed and empowered to make well-informed decisions regarding their pets' grooming needs. Our furry friends deserve nothing less than the best care, and it is our responsibility to advocate for their well-being.

• Review fromTina B

  Date: 06/22/2023

  1 star
  **** chopped my baby up really bad!! They have offered to fix it with another groomer but there are spots that can not be fixed!! Its so horrible it looks like I took scissors and just chopped in spots! Some is to the skin!! Im livid!! I am a server and dont have ***** to throw out the window!! Im so embarrassed for my baby!!

• Review fromjoyce m

  Date: 06/19/2023

  1 star
  I recently purchased an only natural pet flea and tic problem.I treated my cat the next morning he has an skin problem.Looks like he is allergic to the product,it caused an open sore.This product is made with peppermint oil which is poisonous to cats.This review is not to pet smart,it's the product Only Natural Pet they sale.

• Review fromDonna J

  Date: 06/06/2023

  1 star
  DON'T EVER TAKE YOUR SMALL DAG TO THE GROOMING THEY **** CUT MY DOG SO BADLY I HAVE TO GO SOMEWHERE ELSE TO GET IT CUT CORRECTLY