Reviews
This profile includes reviews for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromAndrew S
Date: 04/25/2023
5 starsExpress flooring came out as promised right on time. The job was done quickly and without the gross smells of glue. The crews cleaned up all the construction debris and left our home with a beautiful vinyl plank flooring. We are very happy with the crew leaders and Express Flooring for addressing all our concerns and custom work on the molding work by ***** and lots of communication thru April in the office to make sure we had a 5+? experienceReview fromGuy M
Date: 04/17/2023
5 starsGuy M
Date: 04/17/2023
Great looking tile and the installer was polite and very professional. I would definitely buy from Express Flooring again.
Express Flooring
Date: 04/20/2023
Thank you for taking the time to share!Review fromTrisha k
Date: 04/12/2023
1 starFlOODED MY HOUSE! THE **** WENT THROUGH THE BASEBOARDS INTO MY PIPE AND RUINED MY WALLS AND FLOORS. THERE IS NO URGENCY OR CARE AND THEY PUT IN A "SERVICE ORDER" I WONT EVEN BE REACHED OUT TO TILL TOMORROWTO SCHEDULE WHEN THEY COMR OUT BUT THEY ARENT PLUMBERS AND WOULDNT EVEN PUT THE TOILETS OFF AND BACK ON SO PROBABLY WILL HAVE TO HAVE SOMEONE ELSE COME OUT AND HAVNT HAD WATER ALL DAY. Their subcontractors they send out are rude and unprofessional. They don't finish when they tell you, leave a mess, destroy your walls with cement and holes and try and say " it was like that" and then laugh. Rip door trim off, throw away trim on your cabinets. Theres gaps under the baseboards and the flooring. The floors are already lifting and told me to call in a month and they will re do them. No they should of been done right the first time! I honestly hate my floors and wish I went with any other company but them!Review fromMrs. Robin H
Date: 04/09/2023
5 starsEverything about the experience with Express Flooring was the opposite of what we expected! The process started with the initial phone call and choosing the flooring with *****************************. We had some negotiation about the price with ***********************, and installation by **** (*******) and *****. Despite the need to level the floors, our service was outstanding and the process smooth! **** and ***** are hard workers and masters at their trade; and they took our comfort into account. I watched in amazement as **** completed the stairs. *****Five stars to the company. We LOVE our floors.Review fromMike K
Date: 04/07/2023
5 starsMy floor looks amazing! The installers; ****, ******, and ****** were all so respectful, courteous, and I never felt rushed etc. I felt as if they treated my house as if it was their own. I was so impressed with these 3 installers, I'm having the same installers back next week to do more flooring. For me when people are as professional, sincere, and respectful, as these three were, it makes me appreciate them and the company they work for. It's obvious that they love what they do and have the experience in doing it etc. There was an issue with finding a matching piece for my staircase and **** went out of his way to get it corrected which it was. He obviously sincerely cares. Thank you all and I must thank ***** as well as she coordinated with **** in finding the proper match for the staircase. I was referred by a friend who had her house done and now I'll always refer and use EXPRESS FLOORING!!!Review fromYen L
Date: 04/07/2023
4 starsYen L
Date: 04/07/2023
The flooring was great except they broke one of my toilets which cost me $300 to repair, and a few pieces of LVP were uneven, we will put in a service repair soon. I did bring up the toilet repair charge to the project manager and she was supposed to talk to her supervisor but nothing came out of it. Otherwise, overall work was great.Express Flooring
Date: 04/10/2023
We are very sorry to hear that you experienced any issues with your installation. We have notified our local installation department of your concerns. Someone will be reaching out to you to address and resolve them for you!Review fromWilmy J
Date: 04/07/2023
5 stars********* and ***** performed an excellent , professional and outstanding job. Thanks guys....Review fromGene J
Date: 04/05/2023
1 starGene J
Date: 04/05/2023
I wouldnt recommend express flooring to anyone who gave the salesman our credit card number to make the purchase and he wouldnt even give us a receipt. It took us about a week and a half and probably five or six phone calls to actually get a receipt. One guy showed up the house to, do two rooms with planking. He couldnt get out of here quick enough he hadnt brought all the right material so it substituted then two days later they sent two guys and they each were two hours trying to correct his mistakes before they left so its not worth the hassleExpress Flooring
Date: 04/10/2023
We are very sorry to hear that your experience did not go as either you, nor we, would have ideally liked. If there is anything you should ever need from us in the future, please do not hesitate to contact us.Review fromIlene S
Date: 04/04/2023
5 starsThey were excellent. Willing to move furniture and put back Great job !Review fromJoseph S
Date: 03/29/2023
5 starsMy rugs look fantastic. The installer did a great job. And he did it all alone. Commend him for his great job. Alone
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