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Business Profile

Floor Materials

Express Flooring

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see

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Express Flooring has 21 locations, listed below.

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    Customer Review Ratings

    3.96

    Average of 418 Customer Reviews

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    Review Details

    • Marc R

      Date: 02/17/2025

      I had Carptand some wood flooring installed a couple weeks ago. I was originally told that it is NOT a 3Rd party that does the install and I was told that a coating will be put down under the carpet to help with moisture before the padding is played down. I was lied to about both. A 3rd party contractor didnt install and no coating was layed down. And now Im having problems with the wood they installed..they did call me back and told me they are sending an inspector to come look. But the inspector cant fix it. I dont have time to keep taking off work for their poor workmanship.,I asked to have whoever came out to look at the floor also be able to repair it. This whole time Im trying to express my concerns the **************** lady , her name was ****** continued to talk over me and not letting me speak at all. She was extremely rude and dont need to be in customer service. Im very upset about being lied to and now this problem. It has only been 2 weeks since the instal. They wont come out on Saturday when Im off even though they are open and do installs on weekends. They refuse to work with me. They just want your money and thats it. I will never suggest this company to anyone. I will say the two that came out to instal , not connected to express flooring were nice gentlemen.,but again, it wasnt supposed to be a 3rd party to start with.

    • Timothy B

      Date: 02/16/2025

      Provided good carpet samples to choose from, excellent installation of carpet, looks perfect, we love the new carpet colors and 50 yr warranty!

    • Bob S

      Date: 02/15/2025

      ********* company. Red flags. And more. Maybe ok with flooring work. But it's just car sales with flooring. They try to get as much as possible from you.

    • Mike H

      Date: 02/11/2025

      Price quote was fair. Work was great. Product looks fantastic.

    • Kathy M

      Date: 02/10/2025

      Express Flooring and the installer did a great job. Good price. Attention to details so it looks very professional. The installer found active termites so I had to get that taken care of first. The baseboard had to be replaced which they did at no extra cost. I will always use Express Flooring for any future jobs.

    • Don W

      Date: 02/08/2025

      Great service! Guys moved all the furniture and got my master bedroom and closet fully tiled in two days! Would definitely recommend Express Flooring!

    • Laura F

      Date: 02/06/2025

      This company is one of the best companies Ive ever worked with. Their crew was terrific! clean, fast, polite, and they knew their stuff. They moved some heavy furniture back-and-forth very carefully. And best yetI cant even find the seams in my carpet. Their sales man was very knowledgeable and helped me make the financially best choice. I would definitely use them again. *****, finally a company that really rocks.

    • Carolyn G

      Date: 02/06/2025

      Used Express Flooring for carpet... completely satisfied with the product AND was totally impressed by the workmanship performance by my installer, ******. He was meticulous, friendly, answered all our questions... job done in a timely manner. ****** and his assistant, ****, also did an excellent job of moving some VERY heavy furniture... very cautious concerning not hitting doorways, etc. HIGHLY recommend both of them!!

    • Shawn N

      Date: 02/05/2025

      Express Flooring sent a *** to take my order and provide explicit information of process and financing. Crew sent out was professional, friendly and ************** my new Flooring and will refer and use again.

    • Pamela D

      Date: 02/05/2025

      Very impressed with their installation process! From the seller coming and not a pushy sales to the installers who were professional and hard workers . I would recommend using this company for your next project. They were fast but careful in moving my furniture. They cleaned up after the project was finished and looked lovely!

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