Reviews
This profile includes reviews for Express Flooring's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 418 Customer Reviews
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Review fromGabriela R
Date: 09/24/2022
2 starsGabriela R
Date: 09/24/2022
This company installed vinyl floors in almost all of my home back in July. After the struggle that it was to effectively communicate with this company -they don't answer their phone, and if/when they do, they just don't listen to your needs, I had to schedule with the installers directly, who seemed to be good but in a rush to finish the job. Among the many problems, 1) baseboards were never included in the estimate (beginner's first ******* ok, my bad); 2) the material didn't look as high quality as the sample presented, but I couldn't keep one to compare, so I have no proof. 3) the financial aspect was a mess with them; unfortunately, it had to be solved through a collector since the company was incapable of sending an invoice as requested by me for the difference of a little over $1.5k (out of a payment of over $22k that they did get right away btw). Funny, I was not even ten days late (given the fact that they charge your card the day the job is done, and to which I had no objection) when they "sent me to collections" without offering any options. 4) A month after the installation, we started having problems with the inside ** unit. It turned out they didn't cover anything while they worked, so they sanded inside the house, and the dust affected the ** to the point of breaking. Since we didn't have ** for three days, I needed to bring a specialist, which finally left me with several $$ less, with filters and ducts cleaned and repaired, 5) Almost two months after the installation, my stairs are falling apart. 6 of 14 of the steps have gotten unglued. They are a danger for my family and my pets. I have notified the installers, but in the end, it is the company's responsibility, and given my experience, I am not interested in contacting them anymore. I believe they should pay for my ** cost and do things right by me, unfortunately, I don't trust they will. I would NOT recommend this company.
Express Flooring
Date: 09/26/2022
Thank you for providing your feedback and letting us know about this issue. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. We have notified our local team in your market of your comments. They will be reaching out to you to address and resolve any legitimate concerns you have.Review fromJorge Z
Date: 09/23/2022
5 starsJorge Z
Date: 09/23/2022
The team at Express Flooring is super professional. From start to finish.I used the website to schedule a visit and in 5 minutes I had someone calling me to set an appointment. Crazy fast!!The next day I had the site visit and the next day... We had floors and carpets installed in a few hours.Excellent service and finished product.Express Flooring
Date: 09/26/2022
Thank you for sharing! We are very happy you had such a great interaction and experience with us!Review fromCamille T
Date: 09/22/2022
5 starsCamille T
Date: 09/22/2022
Our experience was wonderful start to finish! Installers arrived on time, were very efficient and friendly. Our job was completed in one hour and is just what we wanted!*******Express Flooring
Date: 09/23/2022
Thanks or posting and we are very happy you had a positive experience!Review fromGwen B
Date: 09/22/2022
5 starsGwen B
Date: 09/22/2022
My stairs look amazing. I am very pleased with the work. I was thinking I would do my strairs myself. Let's just say with all the work the installer put in, I'm glad I didn't. I would recommend them to others.Express Flooring
Date: 09/23/2022
Thank you for posting ****! We are very happy you had such a great experience.Review fromAlex S
Date: 09/22/2022
5 starsAlex S
Date: 09/22/2022
Great price and the install team did a great job. Had one minor issue but company is working to make it right. Would definitely use again.Express Flooring
Date: 09/23/2022
Thanks for the amazing review ****!Review fromLeo L.
Date: 09/21/2022
1 starLeo L.
Date: 09/21/2022
BUYER BEWARE. For the quality of the product and the installation I would give 4 stars. BUT, beware of a quoted price and the high pressure to sign, or lose the chance to get the material you really like at an excellent "bulk" price. So, beware of the current add for 66 1/2% off because we were just curious about a "buy ONE room, get TWO rooms FREE" coupon and then our contract did NOT even specify the area of the two "free" rooms. If we "assume" only 3.7 sq.yds. for the two "free" rooms, we still paid $864 per sq.yd. for 29 1/2 sq.yds. to lay vinyl plank over tile with ZERO prep required and NO furniture to move (we did it all ourselves). Afterwards I researched to find that the EXACT SAME MATERIAL used was available online for the retail price of $122 per sq.yd., shipping included, with plenty in stock! It also only took the two installers less than two working days total to complete the job! But, when we were promised that all material was immediately available at signing, we had to wait one week after the job was started to get the trim finished and put our house back together. Also, NEVER accept, as we foolishly did, to pay the FULL amount in CASH at signing that the salesman required (again, use it or lose it)! Then, because installation began the next morning, that annulled our three-day cancellation clause. After realizing that we had been ripped off we did get a quote from another reputable business that came in at 65% LESS than Express Flooring for the same area and using equal or better materials. In conclusion, Express Flooring did offer a cruise voucher as compensation, worth $1500-$2000 but, to use it, it still cost from $700-$1400 to use it after we overpaid, as confirmed, close to $15,000 for our project!Express Flooring
Date: 09/22/2022
Thank you for providing your feedback and letting us know about you concern. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. If you would like to discuss the matter further, please call our corporate office at 855-MYFLOOR as we would love nothing more than to help improve your experience with our organization.Leo L.
Date: 09/22/2022
Same old, same old pre-recorded response to EVERY negative review. From my experience with non-help on this issue as well as so many other complaints regarding "lifetime" warranty service I don't have much faith or trust that that will be honored if ever needed either!Leo L.
Date: 09/22/2022
Same-o, same-o rubber-stamped response to EVERY complaint! Words mean nothing! Action is what matters and that has been ZERO in spite of numerous calls already made. Please accept my $15,000 donation to the Express Flooring charity fund that I overpaid for your services. Too bad it's not tax deductible!Review fromRoger H
Date: 09/16/2022
5 starsRoger H
Date: 09/16/2022
Great price and service these folks have been great! We have used them twice now and have been completely satisfied. Based on our experience would highly recommend.Express Flooring
Date: 09/17/2022
Thanks for posting *****. We appreciate you taking the time to share your experience!Review fromEric S
Date: 09/13/2022
5 starsEric S
Date: 09/13/2022
Quick Clean and Professional, I would highly recommend you use Carpet ExpressExpress Flooring
Date: 09/16/2022
We are very you had such a great experience!Review fromSarah M
Date: 09/06/2022
1 starSarah M
Date: 09/06/2022
Worst quality of carpet. I had a representative come to my house and show me samples. You only get small samples so it's very hard to see *************. I described exactly what I was looking for and he knew we have kids and pet so we need carpet that can stand up to traffic. He then brought out samples and told me it had a 30year warranty and how great this warranty was. I then asked to have the highest quality pad installed. After install I noticed that I could see the backing of the carpet in the hallway. I immediately called and spoke to a representative that took my message and said someone would contact me in two days. Today they contacted me and said they can do nothing for me. They haven't even bothered coming out to look at the crappy carpet. They just flat out said their is nothing they can do. This is the carpet I choose. How's that for customer satisfaction. If you are thinking about using this company I would run....RUN don't look back. For a 30 year warranty carpet I'm giving it 2 years max ***** That's the quality. It's less than builders grade. I also wanted the highest pad installed and it feels like I'm walking on concrete. This isn't a company you can trust and they obviously don't back their warranty if nobody is even coming out. Carpet was installed 9/2/2022 called them 9/2/2022 to explain situation. They just got back to me today 9/6/2022 and advised they will not do anything about it.Express Flooring
Date: 09/08/2022
We are very sorry to hear of your frustrations *****. We naturally enter into every relationship with every customer with the best intentions. We will reach out our team in your local office to see if there is anything more we can do for you. You can always feel free to contact our corporate office as well if we can be of any assistance. We can be reached at 855-MYFLOOR. Please ask to speak to someone in the Office of the President.Review fromKami B.
Date: 09/06/2022
2 starsKami B.
Date: 09/06/2022
I got new high-grade burber carpet in Sept. 2021. It looked beautiful at first but has quickly started to deteriorate. Almost immediately after installation, a loop pulled up across the carpet when I vacuumed, and then about 6 months in , I started noticing a fuzziness forming over the top in every room. I have called express flooring several times over the last 4 months. They have no idea what is causing it and filed a claim with the carpet company. They never call me back to let me know what's going on. I have to call them and then they tell me the same thing...a manager will call me back. The. I hear nothing. My carpet looks terrible and it's not even 1 year old yet. It's extremely disappointing and so far Express Flooring has done nothing to make it right. I do not recommending using this company. The carpet is not what they claim they are selling.Express Flooring
Date: 09/07/2022
Kami - we are very sorry to hear of your frustrations. We have looked into the matter with our local office in ******* and it seems that a claim was submitted to the manufacturer of your carpeting. That claim is still in progress. We will certainly do what we can to expediate this process and have reached out to that manufacturer. We thank you in advance for your patience and understanding. We will be in touch with you as we receive **********************
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