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Business Profile

Floor Materials

FlooringInc.com

Reviews

Customer Review Ratings

3.95/5 stars

Average of 259 Customer Reviews

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Review Details

  • Review fromMayer B

    Date: 01/31/2023

    5 stars

    Mayer B

    Date: 01/31/2023

    I was really impressed with how quickly and politely my issue was resolved. Thank you again.

    FlooringInc.com

    Date: 02/01/2023

    Thank you for taking the time to give this Awesome Review!
  • Review fromJerry S

    Date: 01/27/2023

    5 stars

    Jerry S

    Date: 01/27/2023

    **** was awesome and went out of her way to help me correct my order.

    FlooringInc.com

    Date: 01/27/2023

    Thank you for taking the time to give this awesome review of ****!
  • Review fromHad K

    Date: 01/24/2023

    5 stars

    Had K

    Date: 01/24/2023

    Was assisted by ***** who was able to provide with everything I had asked for and went above and beyond to make my experience great as well as providing an excellent product, will definitely recommend to my friends and family my order was *******.

    FlooringInc.com

    Date: 01/24/2023

    Thank you for taking the time to give this awesome review of *****. He will be thrilled.
  • Review fromTony S

    Date: 01/18/2023

    1 star

    Tony S

    Date: 01/18/2023

    Buyer beware. I purchased rubber flooring for my home gym on 11/5/2022 as of 1/18/2023 I do not have the flooring or a resolution. I have called mutable times ending with a promise they will get me taken care of and will call me the following day with a solution. No one ever called me back so I would have to start the process again. At this point, all I want is a full refund but they are ignoring my request.

    FlooringInc.com

    Date: 01/20/2023

    Hello!?I am so sorry you never received a refund for this order.A FULL refund has been issued for this order.It may take 3/5 business days to see the funds back in your account.My apologies for any inconvenience this may have caused.Have a wonderful day!
  • Review fromneil j

    Date: 12/26/2022

    5 stars

    neil j

    Date: 12/26/2022

    Order #******* Sela did a great job for me. Kept up to date and very cheerful.

    FlooringInc.com

    Date: 12/27/2022

    Thank you so much for taking the time to give this awesome review of ****.
  • Review fromRyan S

    Date: 12/23/2022

    5 stars

    Ryan S

    Date: 12/23/2022

    **** and **** were AWESOME in helping me solve an issue. Because of them they have earned my future business and as many referrals as I can send their way! Thanks again for everything! Truly A+ customer service. ******* Order number

    FlooringInc.com

    Date: 12/23/2022

    Hello!Thank you so much for your AWESOME review of both **** and ****. They will be thrilled.
  • Review fromDM S

    Date: 12/22/2022

    5 stars

    DM S

    Date: 12/22/2022

    Just awesome customer service from Sela on the team! They were able to quickly fix our shipping delay and did a great job in following up.

    FlooringInc.com

    Date: 12/23/2022

    Thank you for taking the time to give this awesome review of ****.
  • Review fromMobtownGrind Community Gym

    Date: 12/20/2022

    5 stars

    MobtownGrind Community Gym

    Date: 12/20/2022

    ************************* did an absolutely amazing job for me today. She was patient and listened to what I needed. She offered to help me out and get to the bottom of why my $3600 order was delayed until the middle of January. Not only did she call me back but she found out that a glitch in the system sent me wrong delivery dates and that I would be getting my much needed order when I was supposed to get it. She is an asset to your company and deserves a freekin raise for the quality of service that she provided me today. Im also in the business of dealing with the public and the s*** attitudes and she was awesome. Most time that can wear on your employees and hinder them in their ability to provide exceptional service. Thank you Sela!!!! Merry Christmas ????

    FlooringInc.com

    Date: 12/23/2022

    Thank you so much for the AWESOME review of Sela. She will be thrilled. She is a great asset to our company and we value her greatly. Thank you for reminding us how GREAT she is. Merry Christmas!
  • Review fromNina S

    Date: 12/20/2022

    4 stars

    Nina S

    Date: 12/20/2022

    ****** did a great job in resolving my issue. His follow up is appreciated

    FlooringInc.com

    Date: 12/22/2022

    Hello!We are happy ****** was able to assist you in resolving your issue.Thank you for your positive review.
  • Review fromMeghan K

    Date: 12/09/2022

    5 stars

    Meghan K

    Date: 12/09/2022

    Great customer service! Appreciate the help with coordinating delivery. Thank you ********!Order # *******

    FlooringInc.com

    Date: 12/12/2022

    Hello!We are so happy to hear that ******** was able to help coordinate delivery without any issues. She will be thrilled about this positive review. Have a great Holiday

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