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Customer Review Ratings
Average of 259 Customer Reviews
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Review fromEd D
Date: 11/25/2022
5 starsEd D
Date: 11/25/2022
I've received excellent service from *******************. She answered all of my questions and was able to fulfill my request quickly.
FlooringInc.com
Date: 11/28/2022
Hello! DoriRose will be thrilled that she was able to answer and fulfill your request quickly with excellent customer service. Thank you for the Great Review. Have a great day!Review fromTerrence B
Date: 11/17/2022
5 starsTerrence B
Date: 11/17/2022
All DoriRose ***** did was do everything I needed her to do in a very timely manner and all the while being very pleasant. Order #: *******,*******FlooringInc.com
Date: 11/18/2022
Hello!We are so happy to hear that ******** was able to help you resolve your issue in a pleasant timely manner. She will be thrilled about his positive Review. Thank you!!Review fromSherry X
Date: 11/16/2022
5 starsSherry X
Date: 11/16/2022
Wonderful service I got from ************************** helped me replaced the damaged dancing tiles and a wrong shipped edges.Custmer Order number *******FlooringInc.com
Date: 11/17/2022
Hello!We are so happy to hear that ******* was able to help resolve your issues. Marquel will be thrilled about this positive review.Thank youReview fromNadine E
Date: 11/15/2022
5 starsNadine E
Date: 11/15/2022
polite and proactive customer service, resolved our issue with no hassle. thanks!FlooringInc.com
Date: 11/17/2022
Hello!We are so happy that your issues were easily resolved. Thank you for your positive review.Review fromDiana D
Date: 11/11/2022
5 starsDiana D
Date: 11/11/2022
****** was super helpful! He provided a good solution to my issue. My Order #*******FlooringInc.com
Date: 11/14/2022
Hello!I am so happy to hear that ****** was able to help resolve your issue. He will be thrilled about this positive review.Thank you!Review fromEd/Sandy R
Date: 11/11/2022
1 starTerrible customer service and company policy. Purchased 2 mats for under washer/dryer. Realized we don't need the two mats, dryer is fine without it. Because it was a "2 pack" they want us to return both and then re-order/repurchase one. ***Note*** the mats came separately, in two separate boxes. It makes absolutely no sense why we can't return just one mat. It would be simple to divide the purchase price by two and refund! What a joke. What a waste of shipping, $ and time for everyone involved.Review fromJackie G
Date: 11/10/2022
5 starsJackie G
Date: 11/10/2022
Specifically giving 5 stars for ************, the ** Escalation Team Manager who made sure our return of an order of flooring that was delivered too late went smoothly. He was extremely helpful, responsive, and courteous. Could not have had a better experience organizing this return, all due to him.FlooringInc.com
Date: 11/11/2022
Hello!We are happy to hear that ***** was able to make your return smooth. ***** will be thrilled about this positive review. Thank you! Have a great day.Review fromEddie A
Date: 11/08/2022
5 starsEddie A
Date: 11/08/2022
****** was EXTREMELY helpful, polite, quick to remedy the problem and followed through to the end. I truly hope this reaches his boss/superior as he deserves some credit. ***********************FlooringInc.com
Date: 11/09/2022
Hello!I am so happy to hear that ****** was able to help resolve your issue. He will be thrilled about this positive review. his boss/superior will know how helpful he has been. Thank you!!Review fromRuth S
Date: 11/08/2022
3 starsRuth S
Date: 11/08/2022
Flooring was beautiful, had issues with one color of tile. **************** was horrendous trying to get through. After 2 weeks of persistence and much time on hold ( like a lot ) ****** was very helpful and resolved the issue. I havent seen the replacement tiles yet, hopefully it is really resolved. Surprised such a large company with a good product could be that difficult to get ahold of?!FlooringInc.com
Date: 11/09/2022
Hello!I am happy to hear that ****** was able to help resolve your issue. He did make the replacement for the (173) Black Flex Nitro tiles and the order has been processed and should be shipping out in the next day.Thank you for your patience and my apologies for the difficulties getting this issued resolved. Have a great day.Review fromChad N
Date: 11/08/2022
5 starsChad N
Date: 11/08/2022
The customer service rep was very knowledgeable and I was able to change my order very easy. Thank you for helping me with my flooring needs!FlooringInc.com
Date: 11/09/2022
Hello!I am so happy to hear that our representative was able to help you with all of your flooring needs. Our Agent will be thrilled about the positive review. Thank you!
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