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Average of 259 Customer Reviews
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Review fromStephen C
Date: 11/08/2022
1 starStephen C
Date: 11/08/2022
My carpet delivery has been pushed back twice. I can not get through to customer service i have texted, emailed, called no one will tell me what is going on. Two months and i can't even talk to anyone. Terrible customer service.
FlooringInc.com
Date: 11/10/2022
Hello!I am so sorry for all the hassle of this order.I reached out to the manufacturer to find out tracking information.I will reach out to you via Email with all the information regarding your order.My apologies for the inconvenience.Review fromKevin F
Date: 11/06/2022
1 starKevin F
Date: 11/06/2022
I'd give this place one star if I could.- Terrible customer service that deny any responsibility for errors on their side.- Online chat and phone customer service often makes you wait up to 30 mins before an automated message says they are too busy to respond and tell you to call back. Numerous times.- Terrible product quality.- Do NOT update their tracking info on their website. I kept checking the progress on my order of their site, which said it hadn't been shipped yet, only to receive a call from a delivery driver telling me my order arrived and I missed it.FlooringInc.com
Date: 11/07/2022
Hello!Thank you for your honest review.My apologies for the huge hassle of both your deliveries and the lack of communication with both the customer service and the carriers.We have areas where we need to work on improvement and strive to have excellent customer service. A continuous work in progress. Thank you again.Review fromJames H.
Date: 11/02/2022
1 starJames H.
Date: 11/02/2022
Ordered 3 Tuff Turf rolls for an outdoor covered batting cage. Product delivered in reasonable time, but no notice it had shipped. Did not know until delivery driver was 10 minutes out. Carpet itself seems like a quality, albeit a bit thinner than expected. Time will tell.Main issue comes from horrible customer service. Ordered this for a tax exempt organization and told to email exemption and have refunded. Did so immediately. Got busy on project, but after a few weeks, no response, no refund. Email sales agent and 10 for a reply. Resent paperwork, no reply for 20 days despite repeated emails.Finally decide to call, **************** never picks up. Voicemail as prompted, no return call. Call super early, finally ahold of someone. They use the excuse that billing address and tax exemption address do not match. Bank uses our personal addresses on debit cards, cannot change their policy. Product WAS shipped to the same address as the exempted organization and I can provide picture proof (the covered batting cage). Nope. Arguing, they change tactics. Exempt name a is ********************************************* but the name on the order was *********************************** ********************** They say the name doesnt match. B.S., that is semantics. Final argument is the order is over a month old, sorry. Its only been this long because support refuses to respond to emails, pick up the phone, and will not return voicemails. Had to jump through hoops just to get someone on the phone. Their recommendation? File with the state for a return of the sales tax.Bottom line, do not expect this company to care one iota about your satisfaction. They WILL come up with excuses to get out of any promises. They will not answer the phone and they will not return voicemails or emails. Absolutely will NOT order from ever again.FlooringInc.com
Date: 11/03/2022
Hello.Thank you for your honest review.I am so sorry for the hassle and lack of communication.We submit the forms through our accounting and depending if all the information matches exactly, they either accept it or send the information back.Now you just file the tax exemption with your state taxes.Apologies again for any inconvenience this may cause.Review fromJole R.
Date: 11/02/2022
5 starsJole R.
Date: 11/02/2022
I had some hiccups with shipping, but once I got through to ****** in customer service, he made sure everything got taken care of. A very nice individual with patience and kindness. Big thanks to ****** in helping resolve issues with order #******* or *******FlooringInc.com
Date: 11/02/2022
Hello!I am so sorry that you had shipping issues. I am happy to hear that ****** was able to make everything whole again. He will be thrilled about this positive review. Thank you!!Review fromD. M
Date: 11/01/2022
4 starsD. M
Date: 11/01/2022
I received the incorrect color for my order and Sela was very helpful in getting it corrected for me. She was very friendly and great to work with!FlooringInc.com
Date: 11/02/2022
Hello!I am so sorry for the hassle of receiving the incorrect color of tiles. I am happy to hear that **** was friendly and great to work with. She will be thrilled about this positive review. Thank you so much!Review fromRyan P
Date: 10/28/2022
5 starsRyan P
Date: 10/28/2022
One portion of the order was sent incorrectly and ***** was great in resolving the issue right away. Pleasure to work with her. order #(4479865)FlooringInc.com
Date: 10/31/2022
Hello!I am so happy to hear that ***** was able to resolve your issue right away. She will be thrilled with this positive review. Thank you so much!Review fromSuzanne M
Date: 10/28/2022
4 starsSuzanne M
Date: 10/28/2022
Ordered a garage floor mat. Order process was easy. I received shipping info indicating a signature was required (I work so that info would have been helpful to know ahead of time). Any way, I kept checking for shipping status as I would have to take the day off. After about a week the shipping date changed from October 2022 to January 2023. I was not happy as I wanted the mat to park the car during winter. No notification from the company about the delay. Fast forward a couple weeks, the mat was delivered and I wasnt home. They did leave it so I was happy about that. Now, Im putting the mat into the garage and it is over 7 inches short. I tried to call several times and was on hold over ***** minutes just to get a recording advising I would get a return call. I never did. What I did ultimately get was an email from a customer service representative-****. **** was very responsive. She asked me to send a photo showing the length. I did and she immediately refunded the prorated cost. Compliments to **** on excellent customer service. Rough start but in the end I am pleased. order *******FlooringInc.com
Date: 10/31/2022
Hello!I am sorry for the hassle with the delivery of your order.I am so happy to hear that **** was able to help resolve your issue. She will be thrilled with the positive review.Have a great day!Review fromRick P
Date: 10/28/2022
5 starsRick P
Date: 10/28/2022
Had some difficulty with shipping arrangement and they stepped in to clear things up immediately. Sela was very helpful!FlooringInc.com
Date: 10/31/2022
Hello!I am so happy to hear that **** was able to step in and get things straightened up. She will be thrilled with this Awesome review. Thank you so much!Review fromMelissa M
Date: 10/26/2022
5 starsMelissa M
Date: 10/26/2022
Great experience, very professional and helpful! Quick response time as well!FlooringInc.com
Date: 10/27/2022
Hello!We are so happy to hear that you had a good experience with us. Thank you for the awesome review.Have a wonderful day!Review fromBob P
Date: 10/20/2022
4 starsBob P
Date: 10/20/2022
I am happy with the carpet tiles I received once I finally got the right items! The first shipment arrived sooner than expected, but was the wrong pattern. I got ahold of Sela in customer service and she quickly helped me out. The second shipment was the right pattern, but the wrong color. I reached back out to Sela and sent pictures of the wrong items again. A few days later the correct product arrived. Third time was a charm! A little more feedback during the process from Flooring ***** side would have been helpful. Shipping notices was the only way I knew something was happening.So, I am happy with the product so far, product arrived sooner than expected, and **** did a great job fixing the issues. Someone needs to address the logistics side of the house so Sela doesn't have to keep fixing things!FlooringInc.com
Date: 10/24/2022
Hello!Thank you for your honest review.**** will be thrilled that you were happy with her service Twice.Thank you for your patience.Have a wonderful day.
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