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Customer Review Ratings
Average of 259 Customer Reviews
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Review fromlisa w
Date: 10/01/2022
1 starlisa w
Date: 10/01/2022
Worst customer service ever~ You can not get anyone in person! You get caught up in ************** on hold, then only to be told, twenty minutes later, they are too busy to help you! Leave a message, then they never call you back. Chat is a joke, if and when you get someone, no follow thru! I have been trying to get a refund for my order, never received! I have spent countless hours on chat, phone and email. No one follows thru with what they say! Still no product, still no refund. Tracking shows my package stalled out with Fed X! Beyond frustrated that no one at this company will help me!
FlooringInc.com
Date: 10/03/2022
Hello ****,I am so sorry for the awful experience you had in receiving your order. I do see that you have been in contact with one of our agents and they have reached out to see if you wanted a replacement or a refund for the Durafill. I apologize again for any inconvenience this has caused.lisa w
Date: 10/04/2022
I have chatted, been on hold, emailed non less than six times I have asked for a REFUND! No one will complete the refund for the merchandise that was not received. I get put on hold, no call back, no text. I was told four days ago they were contacting fed X and would text me back in 24 hours, no response!!!!!!! This is insane! YES, I want a refund for the merchandise you did not deliver!Review fromTravis l
Date: 09/30/2022
5 starsTravis l
Date: 09/30/2022
I placed an order ******* and canceled it and placed a new one, but both orders shipped out on accident but I was still helped and refunded. What could have been a nightmare of an experience was a walk in the clouds with this company and *****'s help. What an amazing person to work with.FlooringInc.com
Date: 10/03/2022
Hello!Thank you so much for your awesome review. ***** will be thrilled!!!Have a great day!Review fromRaul C
Date: 09/29/2022
5 starsRaul C
Date: 09/29/2022
Amazing customer service each and every time. We get asked regularly about our floors (we use them in a vendor booth for trade shows) by other vendors and customers. We have nothing but good things to say about the product and customer service. Tried to go a little cheap one time, and got an extremely inferior product. Best value for your money with foamtiles.com.FlooringInc.com
Date: 10/03/2022
Hello ****!Thank you so much for the Awesome review. We are so happy to hear that you have nothing but good things to say. We really appreciate it. Have a great day!Review fromMaria M
Date: 09/29/2022
5 starsMaria M
Date: 09/29/2022
Amazing customer service by ********. ***** care of my issue righ away.FlooringInc.com
Date: 10/03/2022
Hello *****!Thank you so much for the Awesome Review. DoriRose will be thrilled!Have a great day!Review fromJeffrey Z
Date: 09/27/2022
5 starsJeffrey Z
Date: 09/27/2022
An absolute pleasure to deal with could not have been more helpful.FlooringInc.com
Date: 09/28/2022
*******!Thank you for the positive review.It is much appreciated.Hope you have a wonderful day!Review fromDavid D
Date: 09/22/2022
1 starDavid D
Date: 09/22/2022
Initially my order was supposed to be shipped in 3-5 days, then 6 weeks, then 3 months and the 5 months. After my order had gotten pushed back several months, I tried to cancel. Getting a hold of anyone to cancel the order was extremely difficult. He had the option of getting a callback by pressing two. Most of the time those calls were never returned back. If I waited on hold, eventually those calls were just dropped or a recording came on that said we can no longer take your call. By the time I got to speak to somebody after trying for about two weeks, They said they had just s*** my ordered an egg couldnt be canceled. Previously I had also tried chatting in on the website, sending an email and my wife and I both called for several times. The good news is, they will pay to have the product shipped back after it is received and I did get a full refund. It would be nice to have email updates letting you know that your shipping is on back order, but I had to go and check the website regularly to get a status update. The representatives that helped us were a good and polite, but it was difficult to get a hold of them.FlooringInc.com
Date: 09/23/2022
Hello!I am sorry that you had a bad experience with your order.We appreciate the honest feedback and strive to have better communication with our customers. I am happy this issue was overall resolved for you. Have a great day.Review fromCindy B
Date: 09/19/2022
5 starsInquiry was resolved promptly and efficiently, appreciate the help and follow-up.Review fromDonnetta W
Date: 09/17/2022
5 starsThank You ***** for assisting me with the status update for My order. (#*******).This call went through quickly and you were able to give me the info I was seeking.Review from Blake M
Date: 09/16/2022
1 starBlake M
Date: 09/16/2022
I did not receive my complete package and nobody will return my calls or emails to help resolve the issue. I can't even get the tracking info and contact the shipper.FlooringInc.com
Date: 09/19/2022
Hello *****!I am so sorry that you did not receive your FULL order.I show that you had two different shipments.R&L Carriers I387328599 Delivered 9/12 and ***** ************ 3 pieces delivered 9/1/22 May I ask what are you missing from your order?I will be happy to help make it correct.Thank you!Review fromTIMOTHY G
Date: 09/16/2022
5 starsTIMOTHY G
Date: 09/16/2022
Today my order ******* arrived damaged. This was highly unusual since I have ordered 3 other garage mats and everyone was perfect! When I contacted Garage Flooring ***** I was fortunate to have Sela as my customer service representative. Earlier in the day I sent pics of the damaged mat and not being i phone savvy, the pics were not very high quality. With her patience ( sooo patient!) she walked me through the process of sending additional photos. Not sure if I did it correct...... However, SHE absolutely nailed it and was able to resolve my problem to my satisfaction. Kudos to her and Garage Flooring!FlooringInc.com
Date: 09/19/2022
Hello!Thank you so much for the awesome review. Sela will be thrilled.Have a great day!
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