Reviews
Customer Review Ratings
Average of 259 Customer Reviews
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Review fromRachel M
Date: 09/29/2023
5 starsRachel M
Date: 09/29/2023
Both customer service agents that I worked with were very helpful. They were able to set up my delivery date later as requested.
FlooringInc.com
Date: 10/04/2023
******, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!Review fromRyan S
Date: 09/29/2023
5 starsRyan S
Date: 09/29/2023
I recently ordered 56 rubber tiles on order#*******. One of the tiles was damage. I call and spoke with a representative named ****. Her customer service was professional, friendly and expedient. The next business day, she notified me that I would be receiving a new tile to replace the damaged one. I am very satisfied. Thank you ****.FlooringInc.com
Date: 10/04/2023
****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Sela from our customer service Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!FlooringInc.com
Date: 10/04/2023
****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with our Sela from our customer service Team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!Review fromTammy S
Date: 09/22/2023
5 starsTammy S
Date: 09/22/2023
************************* was EXTREMELY HELPFUL AND PATIENT! She went above and beyond and looked into the delivery situation that was causing frustration. I received detailed information and had a better understanding of what to expect. My order # is *******. Thank You, agian, Sela!FlooringInc.com
Date: 10/04/2023
*****, Thank you so much for taking the time to leave us a 5-star review! We appreciate your support and are thrilled to hear that you had a positive experience with Sela from our customer service team. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!Review fromDave W
Date: 09/05/2023
5 starsDave W
Date: 09/05/2023
Delivered exactly what I needed and every bit as advertised. With wonderful customer service.FlooringInc.com
Date: 09/18/2023
****, thank you so much for taking the time to leave us a 5 star review. I am glad Sela was able to assist you with providing you with the tracking info for your order.Review fromJennifer K
Date: 08/31/2023
1 starJennifer K
Date: 08/31/2023
I would love to give it no stars. I had to return the flooring in two packages back. Been a month, and have not been refunded yet. They say they have only received one package back. I have return receipts to prove they have both packages back. The tracking number says that rubber flooring inc has them both. Will never buy, nor tell anyone else to buy from them.FlooringInc.com
Date: 09/04/2023
********, Thank you for letting us know about the issue you experienced with your order. I saw your review on ****** and that it had been updated to a 5 star review. Thank you for that, I'm glad ******* was able to get your issue straightened out.Review fromS. G
Date: 08/29/2023
4 stars****** was great troubleshooting a delivery issue for us. We ordered and paid for our floor materials 3 months ago to prevent any delivery issues and were supposed to receive our floor approximately 8/28 or 8/29, however, we never received a tracking number or any information about our delivery. So we began to make several phone calls, and sent numerous emails about our order, after speaking with several employees at Flooring *** without success, we finally were put in touch with ******. He tracked down our order and found that it was in a warehouse in ********* and never shipped on 8/23 as it was supposed to. This set us back for installation and cost us a days labor for the late notice to our flooring contractor. No reason for this to occur with 3+ months notice and receiving payment in full!If it weren't for ****** taking the time to track it down and getting the order shipped, we would not have known what happened to our order and delivery. I would have rated the company a 3 and ****** a 5, so I decided to meet in the middle, thus my 4 star rating.Review fromStephen K
Date: 07/05/2023
5 starsStephen K
Date: 07/05/2023
Order #******* Sela was very helpful correcting my original order items that were shorted and enabling me to return the box which I received but did not order.Sela, thank you for your assistance and cheerfulness SJKFlooringInc.com
Date: 07/06/2023
*******, Thank you for sharing your positive experience with Sela and your order correction. It's wonderful to hear that **** was helpful in resolving the issue with the shorted items and facilitating the return of the incorrect box. Their assistance and cheerfulness made a positive impact on your overall experience .It's always great to receive excellent customer service, and I'm sure Sela will appreciate your kind words. If you have any further questions or need any assistance, feel free to reach out. We're here to help!Review fromStacey K
Date: 07/01/2023
4 starsStacey K
Date: 07/01/2023
Our order was delivered with severe damage to 2 of the rubber flooring rolls. We were suppose to sign for the delivery per the Rubber Flooring company but the delivery company did not have ** sign. We were not home when it was delivered. After noticing the damage we contacted the Rubber Flooring company right away and talked to ******. We also sent in the requested pictures of the damage. We never received a notification the replacement order was placed and ****** never returned our emails. I call a week later and was able to talk to **** who was very helpful and said our request was over looked. She started the replacement order ******* right away. And helped us get some compensation for their over sight.FlooringInc.com
Date: 07/05/2023
******, I apologize to see that your order was damaged at the time of delivery. I am glad **** was able to assist you and got a new order out for you and a $100.00 refund due to the issues as well. Please let us know if there is anything further that you would need assistance with.Review fromLynne M
Date: 06/12/2023
1 starLynne M
Date: 06/12/2023
I just placed order yesterday but want to modify order, actually increasing price. I have been on the phone the entire morning, then after being on hold for 15 /20 mins a voice states we cannot take your call at this time! So frustrating!FlooringInc.com
Date: 06/14/2023
*****, I am so sorry to hear that it was an issue contacting us to cancel your order. I do apologize that our **************** team did not respond faster to your request. I understand these things can be time sensitive. I do see that our customer service rep is currently working on your cancellation and you should be expecting a refund back to your account in 3-5 business days.Review fromMark C
Date: 06/04/2023
5 starsMark C
Date: 06/04/2023
My order got screwed up several different times, but at the end of the day they took care of it!FlooringInc.com
Date: 06/06/2023
Thank you **** for the 5 star review. We greatly appreciate you taking the time to leave us a review and **** will be excited as well!!
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