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Average of 259 Customer Reviews
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Review fromJohn M
Date: 05/11/2023
1 starJohn M
Date: 05/11/2023
I asked a question about product almost two weeks ago and have never received a reply. Terrible customer service.
FlooringInc.com
Date: 05/15/2023
We are so sorry for the lack of communication. We pride ourselves in great customer service and we are sad to hear that this question fell through the cracks. Please reach out via Chat and we will be happy to assist you. Thank you for letting ** know where we need to focus.Review fromRocky W
Date: 05/10/2023
1 starRocky W
Date: 05/10/2023
This company was helpful up until I paid them. Then they just gave me the run around. Instead of paying $900 for shipping. I requested to drive two hours and pick up the materials with my truck. They said ok-terrific! So, I ordered the product paying them $3,100. Then it was like pulling teeth to get the address of the location I was to pick up the materials. I got the address from them but no phone number or location name. After some research I found the name of the supplier and contacted them myself. At first the supplier did not even recognize the name of FlooringInc.com. Eventually, the supplier found my order number and said, "We don't carry that product anymore." They were waiting for communication from FlooringInc on cancelling the order. In the meantime, the supplier said that they have a new, different product and would wait to hear from FlooringInc.com if it could be substituted. FlooringInc.com did not contact me the next morning like promised. After slogging through the automated calls and chats I finally got someone on FlooringInc.com chat who was helpful, but her hands were tied because she could only send emails and wait for the response. Moral of the story. They took my money. They don't have the product. They only answered 2 out of 6 phone calls. The chat works real hard not to send you to a live person. They still have my money. The project is delayed and I'm waiting for an answer back tomorrow again about a solution. BTW it is only 1:47pm right now.FlooringInc.com
Date: 05/11/2023
We are so sorry for all the hassle and miscommunication revolving your order. A full refund has been issued. Apologies again for any inconvenience.Review fromWilliam R
Date: 05/09/2023
5 starsWilliam R
Date: 05/09/2023
Knowledgeable and professional. Took the time to explain and go over pricing. Made the process fast and easy.FlooringInc.com
Date: 05/10/2023
Thank you for taking the time to write this Awesome Review!FlooringInc.com
Date: 05/10/2023
Thank you for taking the time to write this 5 Star Review!Review fromMichael S.
Date: 05/04/2023
1 starMichael S.
Date: 05/04/2023
I placed my order on 4/23/23, they immediately billed my credit card, which is unusual behavior for an item they have a estimated ship date out over 2 weeks. What we have learned is this is just a middle man, that has several websites and no real employees! They do not answer the phones, nor do they return voice mail after you sit on hold for 20 plus minutes and get the due to high call volume we are unable to answer your calls. After 3 days a "supervisor" calls me after I demanded management to call me back from the person in Zen Desk chat refused to stop my order. I sent an email on 4/30 to cancel the order as we had flooding occur. No one ever responded to this email, items had not shipped as well. The supervisor that works from home was as useless as the person in chat. They had no intentions of helping us. This was a small order 4 boxes of flooring, which as we work through our remodeling would have been more. This company decided to loose over 15k in future purchases over the $800.00. They are not customer focused! Look for some place else to do your business! I'm glad I had this problem! I can imagine what it would be like to deal with damaged or defective flooring. Oh and just because a company generated a shipping label does not mean it has shipped! Label was generated on May 1st after zen desk chat with someone! She claimed she couldn't stop the order. Absoulte lie! Your recourse to deal with companies like this is make sure you document screen shots of everything. This company doubt you will have conversations with. Contact your credit card company and dispute charges! This company told me if I refuse the shipment I have to pay shipping both ways. And the only way to cancel an order is with a live person. If they don't answer your calls pretty hard. Screenshots of your call logs are worth gold! Bad bad business!FlooringInc.com
Date: 05/09/2023
We are so sorry for the hassle. When you chatted in to cancel your order, Your order was already processed and ready to be shipped out. We cannot stop a shipment once it is in that stage of the process. Apologies again for any confusion in the cancellation process.FlooringInc.com
Date: 05/09/2023
We are so sorry for the hassle. When you chatted in to cancel your order, Your order was already processed and ready to be shipped out. We cannot stop a shipment once it is in that stage of the process. Apologies again for any confusion in the cancellation process.FlooringInc.com
Date: 05/09/2023
We are so sorry for the hassle. When you chatted in to cancel your order, Your order was already processed and ready to be shipped out. We cannot stop a shipment once it is in that stage of the process. Apologies again for any confusion in the cancellation process.Michael S.
Date: 05/09/2023
The 4 boxes of flooring arrived via ***** 5/6/2023. All 4 boxes were destroyed. Pet ***** driver they were like this when loaded on the truck at the local center, as soon as he tried to get one off the truck pieces were falling out all over the place. Tend to wonder did this become a malicious shipment. The delivery was refused as damaged products were obvious hanging from the shredded boxes. This company proceeded to harass via email, was told to stop or a police report would be filed. Again this is a bad company, take your business to a place that answers phones and you can see in personReview fromArt R
Date: 05/03/2023
5 starsArt R
Date: 05/03/2023
Very pleased with my order ******* spent time explaining the product to me sent me pics what it would look like sold me write awayFlooringInc.com
Date: 05/04/2023
Thank you for taking the time to write this Awesome Review!Review fromPaul R
Date: 05/02/2023
5 starsPaul R
Date: 05/02/2023
Very clear speaking voice and adjusted my delivery to my needs. Good jobFlooringInc.com
Date: 05/03/2023
Thank you for taking the time to write this 5 Star Review!Review fromJoy G
Date: 05/01/2023
5 starsJoy G
Date: 05/01/2023
Teanna was excellent! Super efficient and patient. She stayed in touch and followed through very well.FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this Awesome Review!Review fromRobert J
Date: 04/30/2023
1 starRobert J
Date: 04/30/2023
Should have read the reviews before purchasing.Product was very good, customer service the worst. I ordered 5 boxes, only used a little over three. It took two days to finally reach customer service. Told her I would like to return one box, she said hang on a minute while I call the manufacturer.I waited a very long time, she never came back. Next time, Amazon.FlooringInc.com
Date: 05/02/2023
Hello!
I am so sorry for the lack of communication regarding the return of your part of your order.
I have reached out to the manufacturer to request a return RMA and shipping address.
Once I hear back from them I will reach out to you via Email.
Thank you for your patience
Review fromChristopher J
Date: 04/28/2023
5 starsChristopher J
Date: 04/28/2023
It was an absolute pleasure to talk to this young lady named ******* she helped me in every way gave me four five six different quotes because I wasn't sure and not once did she complain she always stay nice pleasant and professional and at the same time gave me correct measurements for my garage and what type of tile I should use and the price it will cost absolute pleasure thank you. Order number #*******FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this 5 Star Review!Review fromJeffrey F
Date: 04/28/2023
5 starsJeffrey F
Date: 04/28/2023
The service was great. Very friendly and knowledgeable. I bought rubber rolled gym flooring I would definitely come back.FlooringInc.com
Date: 05/02/2023
Thank you for taking the time to write this Great Review!
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