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Business Profile

Sanitation Consultants

Republic Services Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sanitation Consultants.

Reviews

This profile includes reviews for Republic Services Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Republic Services Inc has 587 locations, listed below.

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    Customer Review Ratings

    1.06

    Average of 741 Customer Reviews

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    Review Details

    • LaVonya G

      Date: 04/25/2025

      I spent more time calling about missed pick *** then getting service. Canceled the service March 31st due to another missed pick up. They said they would be our on April 7th to pick up the containers. Repeatedly called after that did not happen. Now we are on the third week of these containers sitting in my yard. Called today April 18th and now they are telling me there system is down for bin removal so they have to call me back. After ****** review they asked that I email customer service. Did this on April 21st. They responded on April 22nd stating someone would reach out and the issue is escalated it is now April 25th noone has contacted me and the containers are still in my yard. Plus the have not refunded the credit on my accou.Worst company I've ever dealt with. Beyond frustrated

    • Terry S

      Date: 04/24/2025

      Billed me for a rate increase applicable to the last two months of service for which I paid one full year in advance. Bad business practice.

    • Debra J

      Date: 04/21/2025

      50 minutes on hold.....increase in bill with no explanation or warning

    • jerrid y

      Date: 04/21/2025

      Raising prices over and over again until they steal from you.I recently canceled my service, they billed me the next payment period because they bill through the end of the month. Billing through to end of the billing cycle makes since, but charging me after I've canceled my service for another month is theft. Large companies stealing money whenever and wherever they can should be illegal, But this is the world we live in. Our only recourse is to write a review no-one cares about. Shame on you Republic Services, You thief

    • Katie G

      Date: 04/10/2025

      I see everyone has complaints how are they legally allowed to do this

    • Anthony E

      Date: 04/10/2025

      Have used the company for over 24 years, prior to the buyout. In the past ***** months we have had nothing but issues about every 5-6 weeks. They have missed pickups and even come on alternate days, then don't pickup or charge extra for the pickup, or charged for an overage, even though they missed the prior week. And, although we have tried to reach out several times, the phones go unanswered and the last time on hold for 22 minutes before being disconnected and then tried again before giving up, tried to reach out via email or chat or something, anything. For some reason there is NO way to get ahold of them anywhere, as they don't answer their one customer service number, Couldn't find anything on the website, etc. ******* for ANY phone or email from Republic services. I've never seen a company TRY to hide the way to contact them as much as Republic Services has. Mailed in a cancelation as we weren't getting service and after 3 months they responded and should have called them to let them they know there were issues....HA HA!!!! Mailed cancelation, they DEMANDED that we stay for another 3 years as we signed a contract in 2010! STAY FAR FAR AWAY FROM THIS COMPANY.

    • Kristine K

      Date: 04/09/2025

      What a terrible experience. Every billing cycle increased with no explanation. Then a week ago they decided they were not going to pick up recycling any further and picked up our bin with out any notice. They then proceeded to raise our rate by over $50! When I went to cancel they said they would match the rate of whomever we were switching to. So they admitting ripping us off for the past how many billing cycles of they could meet a lower price. Absolutely terrible.

    • Chris S

      Date: 04/09/2025

      My city switched services so per their advice I cancelled my Republic service. I went the extra step of deleting my credit card from their system to avoid this exact issue but they still somehow billed my card for another quarter.This is obscene, they are thieves.

    • Chad C

      Date: 04/07/2025

      Have been on hold for 2 hours. I do not have any sevrice with this company however my wife keeps getting harassed by their billing department about an overdue ****. We have never used nor signed up for service with this clown show of an organization and never will. Further my wife's phone number is not EVER associated with any of our bills so I believe they are just trying to scam people into making payments on accounts that do not exist.

    • Li W

      Date: 04/04/2025

      Terrible customer service. Every billing cycle, be prepared for a surprise billed amount. They can adjust their cost drastically every cycle without warning. Call to cancel service, expect $110 to pick up their own trash cans. This business is terrible to work with, fees are outrageous!!!

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