Reviews

This profile includes reviews for U-Haul International Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  U-Haul International Inc

  All Locations Phoenix, AZ 85004

  
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  U-Haul International Inc

  17209 N Cave Creek Rd Phoenix, AZ 85032-2441

  
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  U-Haul Moving & Storage

  2515 Rainier Ave S Seattle, WA 98144

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  U Haul

  2601 2nd St Hwy 6 W Coralville, IA 52241

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  U Haul

  6310 Douglas Avenue Urbandale, IA 50322-3312

Review Details

• Review fromDenise L.

  Date: 06/21/2025

  2 stars

  Denise L.

  Date: 06/21/2025

  Location:********************************************* Our 2nd day of having the storage, while lifting the door to my unit our air fryer fell out and broke. So my 18 year old daughter went to place it in the trash. The worker that cleans in the facility stopped my daughter and was fussing at her about placing it in the trash. My daughter apologized because we had no clue that there was a separate place to dispose of those items. I was upset because she approached my child, instead of addressing me. So after that interaction my girls and I have been walking on egg shells there. I have to be sure to keep record of the area around my unit because they said we left a mess. Emotionally drained and anxiety is what I feel when I come there now. So on Thursday 6/19/2025, I come to put some of our belongings away but was denied access. So, I went to the office to ask if I could swap out some of our belongings. I was told I'd get only 30 minutes. I have 2 teen girls, they both have jobs and school, so we do that a lot. Never have I ever been notified of this particular policy, ever. So to keep the peace, I complied OK, so on 6/20/2025(FRIDAY), My 18 year old needed her work clothes. So she went to the office to ask if she could get a few things out. Her name is on the account as well. She broke down crying because of the frustration of asking could she retrieve her work uniform. She was already running late for work. "Storage Facility Manager" get into a heavy discussion about it. Tired of being poked by the staff. I had enough. I always pay my fees. She even mentions loudly that I had a balance. I previously tried to change my storage payment date but was told I'd have to pay 1 of the months in advance so I didnt change it. Even one of their co-workers, still in uniform, made comment in reference to my ****. Never mentioned it, was just afraid the attitude with staff would get worse.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi ******,Im truly sorry to hear about the challenges you and your daughters have been facing at the storage facility. It sounds like an incredibly frustrating and upsetting situation, and no one should have to go through that.I want to let you know that Ive taken note of all your concerns and have forwarded them to the management team who can address this directly with you. They should be in touch within the next three business days.Please know that your experience matters, and I genuinely apologize for the inconvenience and distress this has caused.

• Review fromBenjamin M

  Date: 06/20/2025

  1 star

  Benjamin M

  Date: 06/20/2025

  I rented a truck and equipment/appliance dolly. I got to the truck and the dolly was not in the truck and could not be provided to me on site. Attempting to cancel and get a refund has been difficult and *************** can a company charge me for 2 products, not provide 1 of the products paid for, and then be unable to refund me in the same day when I havent used any equipment?
  

  U-Haul International Inc

  Date: 06/24/2025

  Hello ********,Im truly sorry to hear about your experience with U-Haul, especially the inconvenience of not having the appliance dolly available as reserved.I reached out to our Credit Card Processing Team, and they confirmed the payment authorization for your rental was reversed on June 20th. Typically, these authorizations take about 57 business days to disappear from your account.I completely understand how frustrating this must have been for you, and I sincerely apologize for any trouble this has caused. Please feel free to reach out if theres anything else we can assist you with.

• Review fromNigel S

  Date: 06/20/2025

  1 star

  Nigel S

  Date: 06/20/2025

  I have a storage unit in the ************************************************************************. Location. I always pay online, but recently they blocked my email according to the call center which I completed my payment through. I still have not received a receipt and can still not access my account online to review payments. The location does not answer the phone regularly(maybe 1/20 times that Ive called did I actually get through, several times they hung up as soon as they answered. Since I work with it if town for long periods I cannot just head over there to deal with this. I dont not have clarification from this location on why they have done this. Last time email was June 2nd for payment reminder but as of today even with completing my payment on the phone through the call center(everyone was very polite and decent to deal with) I have no receipt as theyve done something to my account so that I cannot sign in online with my phone number or email. Ive had this unit at this location since about 2013 or so.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi Nigel,Im really sorry to hear about the trouble youve been having with your storage account. I can imagine how frustrating it must be, especially given how long youve been a loyal customer since ********** looking into the issue, it seems like there may have been some incorrect information associated with your accountspecifically your phone number and email addresswhich was updated on June 19th. While the location didnt block your email, too many unsuccessful login attempts resulted in verification attempts being reset by U-Haul on June 19th. This change was necessary because you werent receiving the verification PIN via email. There have also been some system-wide issues lately that may have contributed to the ********** help, Ive gone ahead and emailed you a copy of your receipt from the payment made on June 20th. I hope this clears up some of the confusion and gives you peace of mind.I truly appreciate your patience while we work through this. If you continue to experience any issues, please dont hesitate to reach out to us. You can contact the storage location directly during their business hours, or use our **************** Chat, which is available 24/7.Thank you for being part of our community, ****** Were here for you.

• Review fromChristopher F

  Date: 06/19/2025

  1 star

  Christopher F

  Date: 06/19/2025

  I rented a U-Haul for my company and because my boss was paying they decided to overcharge him now you always saying I owe them a thousand something dollars they basically put on the report and made a false report saying that I got into an accident when I never got into an accident the only thing that happened was the right passenger mirror came off got taken off by mistake I was on college campus I already knew it was a mistake called U-Haul they fixed it and then said the next morning that I owe them ***** for wrecking the truck I never wrecked that truck and they gave me a wrecked truck to begin with and try to get over on me I wish we could do a class action lawsuit against U-Haul
  

  U-Haul International Inc

  Date: 06/24/2025

  Hi ***********, Im so sorry to hear about the frustrating experience youve had with U-Haul. I can only imagine how upsetting it must have been to deal with these charges, especially when you were proactive about addressing the mirror issue earlier. Ive made sure your concern has been forwarded to the management team so they can get in touch with you directly and work on resolving this. I truly hope this gets sorted out for you soon. Please dont hesitate to reach out if theres anything else you need.

• Review fromAdam L

  Date: 06/18/2025

  1 star

  Adam L

  Date: 06/18/2025

  Id personally steer clear of U-Haul based on my own experience. They try to make their prices look unbeatable, but theres a lot they dont tell you upfront.For starters, the truck I rented was supposedly a 15-foot vehicle. Turns out, the main cargo space was only 12 feet, and the extra 3 feet came from something called a Moms Atticbasically a small overhead compartment thats just 3 feet high and barely fits 150 pounds. Definitely not what I expected when I planned the move.When I picked the truck up, it was dirty insidebits of plastic scattered on the floorand despite their $25 fee for returning it unswept, they clearly dont bother cleaning them before handing them over. To top it off, the windshield was covered with bird p*** that made it hard to see clearly.While the truck didn't break down, I was genuinely worried it might. The engine made strange banging and squealing noises, and it just didnt drive smoothly. I was on edge the whole time.And about that great priceU-Haul shows you a low rate all the way through the reservation process, but what they dont mention until the very end is that it doesnt include sales tax. Theyre the only rental company Ive seen do that, and its the only reason they seem cheaper than the rest.Honestly, Id recommend going with a different company. This experience left me frustrated and felt like they scam their customers.
  

  U-Haul International Inc

  Date: 06/24/2025

  Hello ****,Im truly sorry to hear about the issues you faced with our equipment. Moving can already be stressful, and an experience like this is the last thing we want for our customers.Regarding the condition of the truck, I understand how frustrating it must have been to pick up a vehicle that didnt meet cleanliness standards. While we strive to maintain our equipment, it sounds like we fell short here, and I completely understand your disappointment. About the pricing, I realize it can be frustrating to see taxes added at the end of the reservation process. Unfortunately, we are required by law to collect taxes, but I assure you the shopping cart does display these amounts prior to booking. As for the cargo space, I know expectations are key when planning a move, and I regret that the layout wasnt what you anticipated. We do include diagrams with approximate measurements on our website.Ive personally added the details from your review to the existing complaint and see a manager already addressed them.****, I genuinely apologize for the inconvenience and frustration you experienced. If theres anything more we can do for you, please dont hesitate to reach out.

• Review fromJoshua J

  Date: 06/18/2025

  1 star

  Joshua J

  Date: 06/18/2025

  First I order u boxes. They never show. Uhaul says they tried calling me but they tried calling me on an old number. ****** require you fill out a pre delivery form that ask if there is a safe place to drop boxes and etc. I provided my correct number and never logged into my old account to reserve. So I know they never looked aty number. Then I had to get a truck or I would be late getting to my new job. I recently got a 10 foot truck from ****** to where I am. When I go to turn the truck in they call the ************* and put me on the phone with the Tucson guy, ********* *. Telling me that they accidently refunded me the 1900 for the truck. I told him I wasn't paying him because I haven't gotten the 1900. He said I had to pay. I told him he can either take me to court or wait for me to get the refund. He then charges my account anyway after I get off the phone with him. I have a friend. Who works for uhaul and multiple uhaul employees have told me for long trips they give you the worst truck possible so if it breaks down it gets fixed faster. Moral of the story is no one should ever trust uhaul or their employees. They are a terrible company with terrible employees that get away with BS because they have the cheapest, low sitting, with ramp trucks. They know it so they will continue to s**** people over. Now I am a homeless veteran, with a family of 5, and a banking account with -400 because uhaul has charged me a total of 3300 for one truck that wasnt even worth a quarter of that because it was a POS falling apart
  

  U-Haul International Inc

  Date: 06/19/2025

  Hi ******,Im truly sorry to hear about the issues you faced with your U-Box order and the confusion surrounding the truck charges. I can only imagine how frustrating that must have been for you.I took a close look at the truck rental details and couldnt find any indication of mechanical problems associated with this rental. However, if theres any piece of information Ive overlooked or if you experienced something specific, please let me knowI want to make sure we address everything thoroughly for you.Regarding the charges, I noticed they were applied, refunded on the same day, and then re-applied four days later. The second charge did include a discount, and *** sent you copies of all the receipts in separate emails for your reference. I hope these documents help clarify the *************** for the U-Box order, it seems there were several attempts to contact you, though unfortunately, they tried using an incorrect phone number. They also sent a couple of emails, but I understand how inconvenient this situation must have been for you.Once again, Im deeply sorry for the hassle this caused. Please dont hesitate to reach out if theres anything else we can do for youwere here to help.

  Joshua J

  Date: 06/23/2025

  So uhaul messages me back. They say they inspected the 10 ft truck I am complaining about and that there was nothing wrong with it. The plastic on the hood by the windshield wiper was flopping around the whole time. The part that attached the exhaust to the truck was broken so every car insurance you go into sounded like it was going to break off. The plastic dash board was coming apart. I could push the pedal all the way to the floor and it wouldn't go faster than 65. Another issue I have is that this review was for uhaul in ***************. So how did they personally inspect the truck in ********* LA? Then they said that the refund was processed the same day and that I had the money when they charged me 1500 again. Problem with that is, even though they processed it on the same day does not mean that I got the money the same day. They sent me into the negatives and I only got 1600 of the 1900 to make up for the negative. At the end of the day there are federal and state laws to protect consumers from this same situation. It is illegal to take money out of someone's account without their consent and knowledge. Which meanss uhaul and their employees, ********** are in fact criminal!

• Review fromjessica l

  Date: 06/17/2025

  1 star

  jessica l

  Date: 06/17/2025

  I rented a truck for a one day in town local move. It ended up costing over 400 dollars.
  

  U-Haul International Inc

  Date: 06/18/2025

  Hi *******,Im so sorry to hear about the trouble you had with the rental charges. I tried looking up your rental order but couldnt find it based on the information in your review. Could you please share the order number and the name on the order? Id love to pass it along to management so we can address your concern as quickly as possible. Again, Im really sorry for the inconvenience, and I truly appreciate your understanding.

• Review fromTYLER P

  Date: 06/17/2025

  1 star

  TYLER P

  Date: 06/17/2025

  Their vehicles maintenence, or lack thereof, is abysmal, and it's insulting how they advertise for $20 but in reality it's upwards of $150
  

  U-Haul International Inc

  Date: 06/18/2025

  Hi *****,Im really sorry to hear about the mechanical issues you experienced during your rental. That must have been frustrating, and I truly apologize for any inconvenience it caused.Let me provide a bit of clarity about our rental pricing. For in-town rentalswhen the truck is picked up and dropped off at the same locationthe cost includes a flat fee for the rental period, plus a per-mile charge. For example, the 10 ft truck is $19.95 for the rental period, with additional per-mile charges and other fees or taxes outlined in your specific contract.On the other hand, one-way moveswhere you pick up the truck at one location and drop it off at anotherare priced differently. These rates are determined by the truck size, the starting and ending points of your trip, and the date of the move. The price also includes an allowed mileage and a set number of days to complete the ******* seems that your rental was switched from an in-town rental to a one-way rental, and you should have been informed about the price change beforehand. Ive made sure your concern is documented and forwarded to the appropriate management team so they can address this directly with you.Once again, Im really sorry for the trouble this situation has caused.

• Review fromAlida H

  Date: 06/17/2025

  1 star

  Alida H

  Date: 06/17/2025

  Used U-Haul to move and it was the worse plan! First there was no truck less then 24hr before move time (yes I freaked out) but after asking for a manager all of asunder there was one but 35 miles away ok fine ( added cost to **** 35 mil instead of 1.2) get there and the tank was empty. Also the Dollies and blankets I pre paid for where not available like promised. Not a great start. I then call the number I was given to get my money back for the Dollies/blankets because the pick up couldnt do that. I paid $27 dollars and only got back $25. I was told because there was no gas that I got a $50 dollar credit ok great makes it a little better. I was old to bring it back with 1/3 back for credit. When I went to return truck I was hit with a refueling fee and cleaning fee. When I asked about this they said it was standard for cleaning but I had to return truck with 2/3. I was quoted 127 for the truck and ended up paying 215.On top of that I also put in 140 in gas. I spent well over double and was given more of a headache then ever needed!
  

  U-Haul International Inc

  Date: 06/18/2025

  Hi *****,I'm so sorry to hear about the hassle you went through with scheduling and then the issues during the pickup process. I completely understand how frustrating that must have been for you.Typically, our trucks are dispatched at the same fuel level as theyre returned. If a truck has less than a tank when you pick it up, we provide a fuel credit, and youre expected to bring it back at or more. If its returned below that, the fuel credit gets charged ******* your case, while the truck wasnt returned at of a tank, it did come back with more fuel than it had at dispatch. Because of that, I went ahead and issued a partial refund for the fuel charge. I also made sure to refund the sales tax for the support items you didnt receive.Regarding the cleaning fee, Ive already flagged this and shared it with the management team, who will follow up with you directly.Again, Im truly sorry for the inconvenience this caused. If theres anything else I can do to help, please let us know.

• Review fromStephen H

  Date: 06/16/2025

  1 star

  Stephen H

  Date: 06/16/2025

  I rented 2 10' truck within a month to move some things from storage. Both times, the gas levels were not correct. Its difficult to get mileage and fuel level in a single pic. (you're only allowed 1 pic). The mileage was different as well with 1 of the trucks. It seems they have numerous charges to increase the final bill, we'll buying the 19 99. It turns into $80-100 real quick.
  

  U-Haul International Inc

  Date: 06/17/2025

  Hi *****,Thank you so much for reaching out and sharing your concerns. I understand how important it is to have clarity on the rental charges. For in-town rentals, where you pick up and drop off the truck at the same location, there's a rental period fee of $19.95, along with a per mile fee that is quoted when you make the reservation.During the pickup process, U-Haul gives you the chance to confirm the odometer and fuel level readings, as well as the overall condition of the truck. This is to ensure you're charged correctly based on your actual usage. If you find it challenging to document this accurately, please don't hesitate to ask the location for assistance or reach out to our **************** Team, who are available 24/7 via chat. You can even take pictures with your phone and send them to the chat team to be uploaded into the contract.I'm really sorry for any frustration you experienced during the rental process. If there's anything else we can do to assist you, please let us know.
  

  U-Haul International Inc

  Date: 06/17/2025

  I apologize, let me clarify, the rental period charge will change based on the type of equipment rented. The $19.95 was based on the size of truck during this particular rental.