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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/19/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is about Vitalent calling weekly for donations. I keep blocking the number and they call again from another number and leave a message. I don't feel it is appropriate for this company to **** people down and waste their time and energy. This is also a disservice to potential donors who grow increasingly repelled by this behavior.

      Business Response

      Date: 04/19/2024

      Hello ******,

      Thank you for taking the time to submit your feedback. We sincerely apologize that you have received multiple unwanted calls from us. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day.

      We will be happy to honor your request and opt your phone number from our call lists. Please allow 10 12 days for the process to complete and all calls to cease.

      We appreciate your answering our calls for help in the past and for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:04/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Continue to call at all times during the day, which has led to negative interest in wanting to donate blood. Have blocked caller after caller and continue to receive calls.

      Business Response

      Date: 04/19/2024

      Hello ******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for leaving a negative impression of our organization due to the unwanted calls. Every two seconds a patient in the U.S., needs blood. We strive to ensure that supply is available by contacting our donors and alerting them of the need. However, we do not intend our calls to become an interruption or nuisance to your day. Again, we apologize.

      We will be happy to honor your request and opt the phone number included in your feedback from our contact lists. Please allow 10 12 days for the process to complete and all calls to cease.

      We are grateful you answered our previous calls for help and for allowing us the opportunity to address your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 04/19/2024


      Better Business Bureau:

       

      I actually regained interest in donations (still, minus the phone calls), because of this response, so thank you. Appreciate the prompt resolution to this matter.

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******

       


    • Initial Complaint

      Date:04/12/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I gave blood to this company over 2 years ago and at least once weekly I get an automated call. This is borderline harassment since there seems like there is no way to stop it. I searched on how to stop the calls and saw where one could opt out through their Vitalant account. I do not have an account with them and I will definitely not being signing up for one. I absolutely should not have to sign up for an account with them just to stop them from calling me non-stop.

      Business Response

      Date: 04/12/2024

      Hello ******,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration or harassment to your day. Yes, we agree that you should not have to create an account just to opt out from calls. To assist donors with updating their contact preference, we have a toll-free number available on our site where donors are welcome to contact us for assistance.

      We thank you for providing your phone number and will ensure that it is opted from receiving our future calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.

      We are grateful for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant,National ************** CCC

      Customer Answer

      Date: 04/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:04/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated at a work drive once a few years ago. Ive since moved and cannot continue to donate. Since then Ive been receiving constant calls weekly to donate despite asking to be removed from the call list and unsubscribing from all contact through emails. Ive blocked so many numbers but each time they call me its from a different number so they still get through, this is harassment.

      Business Response

      Date: 04/11/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for the unwanted calls and for not honoring your previous request to be removed from our call lists. We want to ensure your phone number has been removed from our systems, however, we were unable to locate a donor profile with your name and the phone number was missing a digit. Will you please respond with your full name at the time of your donation and the entire phone number? This will allow us to locate your donor profile and complete the request to opt you from calls.

      We look forward to receiving your response and resolving this process to your satisfaction.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 04/24/2024

      Hello,

      My apologies on the late response to the initial bbb contact, my reply didnt seem to process. The information the company Vitalant needs from me is my name at donation time and full phone number. I am emailing to provide this since the window to reply is past but I would still like to not be connected by the company.

      Name at time of donation was *****************************
      ************

      Thank you

      Business Response

      Date: 04/25/2024

      Hello *******,

      Thank you for responding with your name at the time of your donation and your complete phone number. We were able to locate your previous donor profile and can confirm that your number has been opted from all calls.Please allow 10 12 days for the process to complete and all calls to cease.

      We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:04/09/2024

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive constant robo calls from this business. Sometimes up to 4-5 a week. I donated with them one time and never consented to phone calls. I tried to update my call preferences online through their portal as the website suggests, but they seem to have deleted my online profile which I'm also not very happy about as it contained health information such as my blood type that I referenced occasionally! It looks like the only other way to request to be removed is by calling a ***** number which is very inconvenient in an age of technology. I also find this to be suspicious as most companies that force you to call in for these types of things will try to force you into a sales pitch, but I have no desire to ever donate blood with this company again because of their harassing phone calls and do not wish to be subjected to yet another call for the sole intention of asking to NOT receive calls! That is counterproductive! Please please please take me off the call list and reconsider your harassing donation tactics. There are better ways to motivate people to donate than constantly spamming their phones!

      Business Response

      Date: 04/11/2024

      Hello *****,

      Thank you for contacting Vitalant and sharing your feedback. We sincerely apologize that you have received multiple unwanted calls from us. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. I have verified the number provided in the complaint has been opted from calls. Please allow 10 12 days for the process to complete and all calls cease.

      We appreciate your past donation and for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.

      Kind regards,

      Vitalant *********************** CCC

      Customer Answer

      Date: 04/12/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:03/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls me at least once a day despite me requesting not to receive calls via my account preferences. I block the number, and they call from a different number. This call is automated, so i cannot speak to a representative to ask not to be contacted further. This has been going on since I originally donated blood in May of 2020. I do NOT want to be contacted further by this company. Attached is phone record from ONE of the numbers they have tried reaching me at.

      Business Response

      Date: 03/27/2024

      Hello ****,

      Thank you for bringing this to our attention. We truly apologize for the inconvenience caused by our calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:03/07/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I attempted to give blood a few years ago. However, I dont exactly remember the date. I did not fit the criteria to give blood due to a past circumstances. So, I never can give blood even if I wanted to. I never opened up an account to their website but I receive a lot of messages asking me to donate on a weekly base. Why on earth would they even call if I am not suited to give blood. Even when I block the calls, I receive the messages anyway. And sometimes the calls would come in from a different number. I am not sure how to stop the calls because even when I answer the caller (Vitalent) either hangs up or continues with the recording. I am not sure about how to address it, so I came to address it with BBB.

      Business Response

      Date: 03/14/2024

      Hello *******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for leaving a negative impression of our organization due to the unwanted calls. Thank you for providing your contact phone number to locate your donor profile. We can confirm that your number has been opted from all calls. Please allow 10 12 days for the process to complete and all calls to cease.

      We are grateful for your willingness to come out and answer our previous call for help and for allowing us the opportunity to address your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 03/16/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:02/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls my cell number several times a week. I never consented to receive their calls and I feel as if I am being harassed. This is not the way they to people to donate blood; by harassment. There's no clear way to be added to their do not call list. I want them to stop calling me.

      Business Response

      Date: 03/06/2024

      Hello *******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community.We truly do not intend to come across as intrusive nor interrupt your day with unwanted contact. Thank you for providing your contact information. This allowed me to locate your donor profile and remove your phone number from *********** lists.Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:02/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It seems like these complaints are a dime a dozen. Nonstop predatorial calls even though I've never been involved with this company in any capacity. If I block one number, the company changes it and calls again and again. This company operates like a scam. I work nights, and these calls continually wake me up. I don't want to be contacted by this company. Furthermore, action by the BBB would be appreciated.

      Business Response

      Date: 03/03/2024

      Hello Brion,

      Thank you for bringing this to our attention. Because every two seconds a patient in the **** needs blood, we are passionate about securing blood donations in your community. However, we do not intend to cause disruption nor harassment to your day. We sincerely apologize for leaving a negative impression of our efforts. Thank you for providing your contact phone number to locate your donor profile. We can confirm that your number,************, has been opted from all calls. Please allow 10 12 days for the process to complete and all calls to cease.

      We thank you for your past donation and for allowing us the opportunity to address your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:02/09/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant ******************* (Blood Donation) is calling me several times a week with robo calls. I have doubled checked and my number is on the do not call list. I have also texted STOP to their number ****. These calls have been occurring for several years and I can not seem to stop them.

      Business Response

      Date: 02/15/2024

      Hello *****,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.

      We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant,National ************** CCC

    Vitalant is NOT a BBB Accredited Business.

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