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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/06/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I continue to get calls from this company several times a week despite asking to be taken off their call list. At one point I mentioned that I have a medical condition that prevents me from donating, and the representative then asked about my medications in an effort to get me to donate despite my refusal and the mentioned condition. This behavior is inappropriate and illegal as that is confidential information, and should not be requested by a complete stranger in a cold call.

      Business Response

      Date: 02/14/2024

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 02/14/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

    • Initial Complaint

      Date:01/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company harasses me with incessant calls. They called me 7 times just yesterday and have called me nearly 30 times this month asking for a blood donation. This has been going on for years!

      Business Response

      Date: 01/30/2024

      Hello ********,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from our contact lists and all calls will cease immediately.

      We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:01/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood to Vitalant ONCE in 2019. I have been receiving calls almost every day since then. Sometimes I received multiple calls on the same day. I block the number, and they use a new one next time. I have to listen and delete the voicemails, which are all just recorded messages so even if I answer I can't tell a live person to STOP THE CALLS. I will never give them my business again because of this harassment. I don't want an apology from the company; I want these calls to STOP.

      Business Response

      Date: 01/24/2024

      Hello ********,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls.Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. Thank you for providing your contact information. We can confirm your number has been removed from our contact lists.Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your previous donation and for allowing us the opportunity to completely resolve this issue.Please advise should you have any further questions.

      Kindly,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 01/28/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:01/16/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never donated through Vitalant nor consented to being contacted as far as I am aware. Yet I get several calls a week from them asking me to donate.

      Business Response

      Date: 01/18/2024

      Hello ******,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the shock and inconvenience our calls have created. Back in 2017, we merged with LifeSource and our mission in securing blood donations for patients in your community still continues. However, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.

      We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:01/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood one time five years ago and I still receive multiple calls every week trying to solicit another blood donation. I've requested removal from the contact list to no avail. All I want is for Vitalant to not call me again.

      Business Response

      Date: 01/18/2024

      Hello *****,

      We sincerely apologize that we have not kept our commitment to you in removing your number from our call lists. We have researched this matter thoroughly and found where we have erred. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confidently confirm that your number has been added to our Do Not Contact List and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:01/10/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls me multiple times a week even though i have been asked to be removed from their call log many times. I always block the number and then they call again using a different number. I never consented to calls and this is extremely frustrating. Remove me from the call log and never call me again.

      Business Response

      Date: 01/16/2024

      ****************,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and will ensure that your phone number is opted from receiving our calls. Please allow 10 12 days for our systems to fully update and all calls to completely cease.

      We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:01/05/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donate regularly to Vitalant and started getting calls anytime there was a shortage even if I just donated. I ignored it at first but it has become excessive. I started requesting to them to remove me from the call list and they obliged only for the calls to continue. I have made this same request to them multiple times. At the minimum 10 times only to be guaranteed it would stop. I still get them. I cannot seem to get this request escaped to permanently remove me from the call list.

      Business Response

      Date: 01/11/2024

      Hello ******,

      Thank you for bringing this to our attention. I sincerely apologize that we have not honored your request to stop our calls. I am grateful for your patience in permitting me the opportunity to make this right. I researched this matter and found where we have erred. I can confirm the phone number provided in this complaint has been added to our Do Not Call List and calls will cease within 24 48 hours. Again, I apologize that this matter has not been resolved. I will be monitoring your phone number for the next  two month to ensure calls have truly stopped.

      Please advise if you have any other questions or concerns.

      Your donations have made a huge impact on the lives of hospital patients, their families, and their friends.

      Kindly,

      Vitalant, National ************** CCC

    • Initial Complaint

      Date:01/03/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PLEASE STOP CALLING ME. I have donated blood in the past, I know it's important. But these calls are a reason that I don't want to donate blood for fear that I will end up on an endless calling list for your robocalls. You're hurting your mission. PLEASE TAKE MY NUMBER OFF OF YOUR LIST!

      Business Response

      Date: 01/09/2024

      Hello ******,

      Thank you for contacting Vitalant and bringing this to our attention. We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt and deter you from donating. We can confirm the number provided in the complaint is now opted from receiving our calls. Please allow 7 12 days for the process to complete and all calls to cease.

      We thank you for answering our past calls for help and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:01/02/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant continues to call me constantly. I will never again donate with them. The ONE time my daughter attempted to donate a few years ago, the technician screwed up. The phone calls are downright harrassment, and blocking the number does no good, because they call from a different number each time. This does not make me want to donate blood at all. Please stop calling me.

      Business Response

      Date: 01/09/2024

      Hello *******,

      Thank you for contacting Vitalant. I sincerely apologize for the inconvenience caused by our efforts to secure blood for patients within your local community. We, at Vitalant, do not intend to cause disruption nor harassment to your day. I also apologize for the negative experience your daughter had to go through during her first attempted donation. We strive to provide a safe and welcoming environment that would inspire and motivate donors, especially first-time donors, to come back. I am saddened to read how we failed. I will share your comments with our training and quality departments to research this incident and address this matter with continued training and coaching for all our ********** Staff.

      Thank you for providing your donor information which allowed me to locate your donor profile. I will have your phone number opted from *********** lists and all calls will cease starting tomorrow.
      We thank you for answering our previous call for help and allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 01/09/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:12/22/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had high iron in my blood nine years ago from multi-vitamins with iron. My doctor advised to switch multi-vitamins and start donating blood at work until he told me to stop. I discontinued after about 4 months. Vitalant somehow acquired this information without my knowledge or consent and have harassed me for many years about donating in spite of me changing residences including leaving ******** 8 years ago. I cannot block them from calling as they keep changing phone numbers. Telling them I'm not interested in dealing with their company has not affected their continuing harassment.

      Business Response

      Date: 12/22/2023

      Hello ***,

      Thank you for contacting Vitalant. We sincerely apologize for the alarm our name *** have created. We merged with Bonfils Blood Center back in 2017. Because every two seconds someone in the U.S. needs blood, we are passionate about securing blood donations for patients in your community. However, we do not intend to cause disruption nor harassment to your day. We truly regret leaving a negative impression of our efforts.

      We appreciate your providing the phone number receiving our calls and can confirm your number,************, has been opted from calls. Please allow 10 12 days for the process to complete and all calls cease.

      We are grateful for your past donations with Vitalant and for allowing us the opportunity to help resolve your concern.  Please advise should you have any further questions.

      Because of you, life doesnt stop.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/22/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

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