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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/27/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I donated blood several years ago at a vitalant mobile unit. Since then we continue to receive calls, often multiple times a day, to both of our phones. Despite blocking the calls, they continue. My husbands phone is his his business phone, so it interferes with his job. This is harassment!! How can we get ALL vitalant calls to cease? I have never been so sorry to have given blood in my life!

      Business Response

      Date: 08/28/2024

      Hello ****,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community,however, we do not intend our calls to be a source of frustration to you nor your husband. We thank you for providing your phone number and can confirm it has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.

      We thank you for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood once, a few years ago. As a health care provider, I was disturbed by my experience in regards to basic OSHA and blood borne pathogen training they should all have had and were not following. I called the corporate office and let them know of my concerns, and also stated I would not return. I requested to be taken off of the call list as well. Since that time, in 2020, I have made repeated requests for them to stop calling me. Each time I am told they will remove my name and yet I continue to get numerous phone calls and messages from them, the most recent being tonight, 7/31/24 @ 7:30pm. I continually block their number and they just call from a different one. I am on the do not call list and I do not give out my cell number to stores or companies typically. I am beyond frustrated.

      Business Response

      Date: 08/01/2024

      Hello *********,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the frustration our calls have created and for not honoring your earlier request to be removed from our calling lists. We thank you for providing your phone number and will ensure all calls will cease immediately.

      We are grateful for your past donation and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:07/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I receive a call from Vitalant on almost a daily basis, and on occasion twice in one day, requesting that I schedule a blood donation appointment. I have repeatedly requested that they no longer call me, I've signed up for the Do Not Call list a few times and block each new number they use to contact me, but the calls continue. It's harassment and it needs to stop.

      Business Response

      Date: 07/30/2024

      Hello ******,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created and for not honoring your earlier request to be removed from our calling lists. We thank you for providing your phone number and will ensure all calls will cease immediately.

      We thank you for your past donations and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 07/30/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *************************

       

    • Initial Complaint

      Date:07/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since my single donation with Vitalant, my husband and I have been subjected to an incessant barrage of phone calls and text messages from the organization. I am seeking assistance in stopping all contact from Vitalant to both myself and my husband. The situation reached an intolerable level this morning when Vitalant called my husband at six in the morning. Please note he has never donated blood to them. He was listed only as my primary contact.I am distressed that a nonprofit organization would resort to such aggressive and intrusive marketing techniques. This behavior is both inappropriate and unacceptable. I kindly request intervention to ensure that Vitalant ceases all forms of communication with us immediately.I hope that my complaint will be taken seriously and that Vitalant will reconsider their approach to donor communication.

      Business Response

      Date: 07/27/2024

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize that you have received excessive phone calls. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We would like to research this further, especially regarding the call made at 6:00 am. The phone number provided in the complaint was not found in our systems. Will you please respond with the phone numbers receiving our calls? This will allow us to locate the donor profiles and stop future calls.

      Again, we truly apologize for the frustration caused by our calls and will work promptly to resolve your concern. We look forward to receiving your response.

      Kind regards,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:07/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant uses cell phone numbers from across the country to deliver robocalls seeking blood donations. So it is no good to simply block the caller. I have done this and continue to get calls from other phone numbers. I gave to Vitalant when I lived in *******, ** but we dont even live there any more. I need them to stop calling.

      Business Response

      Date: 07/11/2024

      Hello ******,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by our calls.

      We are extremely grateful for all your past donations and hope you will be able to donate with an organization in your new area. We appreciate you including your donor details, especially your phone number. We can confirm the number you provided is now opted from receiving calls. Please allow 10 12 business days for our systems to complete this process and for all calls to cease.

      Thank you again for your selfless donations and for allowing us the opportunity to resolve this completely. Please advise should you have any further questions.

      Kindly,

      Vitalant, National Customer Care,CCC

    • Initial Complaint

      Date:06/28/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant reminds me often to donate blood. Im used to that. This time they tried something new. I received a text saying $40 gift card to donate blood by June 22! I donated on June 17, used the summer-40 code they listed, and waited for points to hit the account so I could receive the gift card. The next day Is it enough points for a $40 gift card? No. Its a $10 gift card. The difference isnt even that much, but if they cant handle the logistics of programming the right points for their promotions, can they be trusted to handle all that donated blood?

      Business Response

      Date: 06/29/2024

      Hello *******,

      We are truly grateful for your life saving donation. We sincerely apologize for the confusion caused by the multiple promotions we offered in June. Because you donated in June, you were awarded $10 worth of points. The $30 worth of points for the Welcome Back Promotion is programmed to credit within 7 14 days after your donation. You will see these points by this Monday, July 1st.

      We thank you again for answering our call for help and look forward to having you join us again in the next couple of months.

      Please advise if you have any other questions or need of assistance.

      Kind regards,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:06/26/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood with this organization several years ago, and have been receiving numerous calls to my personal cell phone from them each week, often multiple times a day, from different numbers that makes it impossible to effectively block on my side. Now they have started calling and leaving voice-mails on my direct line at work. This feels like harassment, and ultimately ineffective: every time this occurs, it only reinforces my refusal to donate blood with them again...which in theory is opposite of what their nonprofit mission aspires to. My cell number is ************ and work number is ************ - both of these numbers need to be removed from their call list.

      Business Response

      Date: 06/29/2024

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize that you have received multiple unwanted calls from us. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day.

      We verified the daytime/cell number provided in the complaint has been opted from calls. However, we did not locate your work phone number in our system. Will you please provide the phone number that the calls are originating from? This will allow us to research the matter further.

      We appreciate your past donations and look forward to receiving your response.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:05/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 8 Vitalant was at my church doing a blood drive. When I was being checked in and they saw the size of my veins. They said I was a good candidate for a double red donation. Even though they knew I had sickle cell trait. After donating they informed me that the donation failed because the blood was not able to filter which I later found out was due to the sickle cell trait. They did inform me that my blood would still be tested for blood type and cholesterol. One week later I called about a reward issue and she informed me that my blood would be tested for blood type and cholesterol. Now 2 weeks later I still don't have the results and was told by an agent on May 21 that my blood would not be tested because of a failed donation. Because 2 representatives told me that it would be tested that is legally binding. My wife also tried to donate and she found out that she was not eligible due to high heart rate and the high heart rate was no where on the website saying that would cause a person to be ineligible.

      Business Response

      Date: 05/23/2024

      Hello ***********,

      Thank you for taking the time to bring this to our attention. We truly appreciate you and your wifes attempt in answering our call for help. We simply cannot fulfill our mission of saving lives without the selfless partnership of donors like yourselves. We take every donation seriously and are saddened to read of the negative experience you both encountered while attending our blood drive on May 8, 2024. We sincerely apologize that your donation could not be completed, that your test results were not processed, and that your eligibility questions were not resolved via our website.

      Testing blood products is a priority and costly. For this reason, the tests are reserved for successfully completed donations that can be transfused to patients. As for the eligibility questions via our website, if you meet the general eligibility requirements, we advise that you are likely able to give blood; it is not guaranteed. Filling out the health history questionnaire and completing an in-person donor evaluation allows us to gather more in-depth information on any medical conditions/history, and certify your current vitals meet the acceptable ranges set by The U.S. **** It pains us to have to turn donors away, however, we stand by our commitment to ensuring the safety and wellbeing of our donors. You are correct that a double red donation is not a good fit for a donor with the sickle cell trait and should not have been attempted. We would appreciate the opportunity to gather more information regarding the blood drive that we may work with the management team to provide coaching and continuous training for our staff. Will you contact us via our site with that information? Again, we apologize for the frustration and disappointment we have caused. We thank you for allowing us the opportunity to respond and will work hard to renew your trust in our abilities.

      Please advise should you have any other questions.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 05/23/2024

      that does not change the fact that by two people telling me that my blood would be tested that that is legally binding, so my blood needs to be tested regardless of your protocols, and I have already given the information as far as the blood drive over the phone, however it has gotten nowhere

      Business Response

      Date: 05/28/2024

      Hello ***********,

      Thank you for advising you have been in contact with our customer service team. Please allow our team some time to review the incident with the staff involved and also the opportunity to provide you with the an update. As for the testing of your donation, we understand this is not the response you were looking for and we sincerely apologize that it cannot be completed. If returning to donate when you are eligible is a possibility, we would be happy to try this process again.

      We thank you for wanting to donate to save lives.

      Kind regards,

      Vitalant, *********************** CCC


      Customer Answer

      Date: 06/04/2024

      I am rejecting the business response because I was told 3 times that my blood would be tested even after the failed donation. If Vitalant is unable to test the blood then they need to set up an appointment and pay out of their pocket to get the blood tested

    • Initial Complaint

      Date:05/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood with Vitalant nearly 3 years ago, and I am still being harassed with constant calls and voice-mail after having already previously changed my preferences to not contact, told several phone operators to take me off the call list, and have now blocked several numbers. I'm still receiving calls and emails in my spam, and now my voice-mail inbox is consistently flooding with robotic messages from them.

      Business Response

      Date: 05/17/2024

      Hello *******,

      Thank you for taking the time to bring this to our attention. We sincerely apologize for not honoring your request to stop all calls. We have researched this matter thoroughly and located your donor profile with your contact information. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.

      We thank you for participating in our past blood drive and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kind regards,

      Vitalant *********************** CCC

    • Initial Complaint

      Date:04/29/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving repeated calls/messages to donate despite never having once been to a Vitalant clinic and no easy way to seemingly remove myself from the call lists

      Business Response

      Date: 05/02/2024

      Hello *****,

      Thank you for bringing this to our attention. We sincerely apologize for the alarm in receiving our calls and are grateful for allowing us a chance to research your concern.

      Our name may be unfamiliar as we have merged with different local blood banks throughout the years. In ********, LifeSource Blood Bank was one of our legacy blood organizations.

      We are grateful you included your donor details, especially your phone number. We can confirm the number provided is now opted from receiving calls. Please allow 10 12 business days for our systems to complete this process and all calls to cease.

      We thank you for your previous donation and for the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 05/03/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      If after ***** days it is not, however I will seek additional recourse.


      Regards,

      ***************

       


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