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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 85 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/12/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Receiving multiple robocalls (on average one a week) on two different phone numbers ************* and ************), I have never donated blood through this company and never signed up to be harassed like this.The only mechanism to stop the calls is to give them even more personal information.

      Business Response

      Date: 12/17/2023

      Hello ****,

      Thank you for bringing this to our attention and for providing the phone numbers that were receiving our calls. We sincerely apologize for the interruption our calls for donation help have caused to your day and regret the negative impression this has given of our organization.

      We have researched this matter thoroughly and located your phone numbers that were linked to our donors. Both numbers have been removed from our call lists. Please allow our systems 7 10 days for our systems to fully update.

      We appreciate your allowing us the opportunity to resolve this concern. Please contact us should you have any questions.

      Kind regards,


      Vitalant ************** CCC

    • Initial Complaint

      Date:12/08/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donate blood regularly yet I still receive calls from vitalant up to 3 times a day sometimes back to back, Ive asked to be placed on do not call list, Ive blocked the number, Ive done everything I can think of to stop these harassing phone calls but nothing works. At this point I need to consider getting a new phone number. What kind of business model is this? Go harass the people who dont donate.

      Business Response

      Date: 12/12/2023

      Hello ****,

      Thank you for bringing this to our attention. We sincerely apologize for not honoring your original request to remove your number from our call lists and for the inconvenience our calls have caused. We researched this matter thoroughly and located your phone number in our systems. We can confirm the number was opted from all calls on December 8, 2023. Please allow 5 7 business days for our systems to fully update and calls to cease completely.

      We truly apologize for leaving you with a negative impression of our organization. We are grateful for your allowing us the opportunity to make this right. Please advise should you have any questions.

      Kind regards,
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:12/08/2023

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I get repeated robocalls from this company multiple times per month asking for donations, always from different numbers. I already donate blood through other channels when I can; I don't need the constant annoying reminders. As there is no clear way to have my phone number placed on their do-not-call list, I'm placing this complaint.

      Business Response

      Date: 12/12/2023

      Hello *****,

      Thank you for bringing your concern to our attention. We sincerely apologize for the inconvenience caused by undesired calls and for the difficulty in requesting to be removed from our contact lists. We can confirm that the number provided in the complaint has been opted from calls. Please allow 7 10 days for our systems to fully implement this request and for all calls to cease.

      We thank you for your previous donation and for allowing us the opportunity to update your contact preference.We are also grateful to read that you continue to donate. Please advise should you need any other assistance or have any questions.

      Kindly,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/12/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:12/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting countless calls from various phone numbers from Vitalant (so I cant even block them, bc they just call from a different number). Like others have mentioned, its borderline harassment. Looks like to have them stop calling you, you need to mail in the request, which is absurd and inconvenient, especially as I never gave them my phone number in the first place.

      Business Response

      Date: 12/12/2023

      Hello *********************************,

      Thank you for allowing us the opportunity to research your feedback.  We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt or cause harassment to your day. We can confirm that the number provided in the complaint is now opted from receiving our calls. Please allow 7 10 business days for the process to complete and all calls to cease.

      We thank you for answering our past call for help and again for allowing us the chance to resolve your concern. Please advise should you have any further questions.

      Kindly,
      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************************

       

    • Initial Complaint

      Date:12/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am bugged at least once, or twice a week with phone calls that are automated and a voice message about Vitalant. Sometimes I can block the calls and sometimes I cannot. It is very frustrating and annoying that they keep bugging me about donating blood. Its something I wanna do but I will not do it now because it continually harass phone calls at least once or twice a month in fact, this morning, I got three phone calls in a row in a row! I really hope they can take me off their mailing list because it is truly annoying!! I want to donate blood, but it will probably not be with them. I really really want them to take me off their list and it seems difficult to do so sometimes .

      Business Response

      Date: 12/06/2023

      Hello *******,

      Thank you for contacting Vitalant. Because every two seconds someone in the **** needs blood, we are passionate about securing blood donations for patients in your community. However, we do not intend to cause disruption nor harassment to your day. We truly regret leaving a negative impression of our efforts. Thank you for providing your contact information. We have verified your number, ************, has been opted from calls. Please allow 7 10 days for the process to complete and all calls cease.
      Thank you for allowing us the opportunity to resolve this matter. Please advise should you have any further questions or concerns.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant keeps auto dialing me to donate blood several times a week even though I asked to be taken off their list. I just want them to stop all contact.

      Business Response

      Date: 12/01/2023

      Hello ****,

      Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused by undesired calls. While we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. We can confirm that your phone number, ************, has been opted from our call lists. Please allow our systems 7 10 days to fully implement this request and for all calls to cease.

      We are very grateful for your previous donations and for allowing us the opportunity to resolve this concern. Please advise should you have any further questions.

      Kindly,
      Vitalant

    • Initial Complaint

      Date:11/29/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant calls my cell number consistently even though I have never donated blood to them, nor have I ever consented to receive these calls. There's no clear way to be added to their do not call list. In fact, when I spoke with a representative over the phone, they demanded I give them more personal information in order to remove me, stating I cannot be removed unless I provide them with additional personal information. I politely declined their request for more of my personal information, then asked to speak with a manager. I was hung up on. I just want them to stop calling me.

      Business Response

      Date: 11/30/2023

      Hello ********,

      We thank you for bringing this to our attention. We sincerely apologize for the unacceptable way you were treated and for not honoring your request to stop receiving our calls. We have researched this matter and removed your phone number from our call lists; calls will cease effective immediately. Coaching and continued training will be provided to our team member to ensure we provide exceptional customer service and complete resolution at the initial contact.

      We thank you for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.

      Kindly,

      Vitalant
      National ************** CCC

    • Initial Complaint

      Date:11/26/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am repeatedly getting unwanted, unsolicited robocalls from this company, the most recent being today, and the previous one 4 days ago. I generally get a couple of calls from them a week, and when I block the number, they just use another number to call me. I've only donated blood once, and it was many, many years ago. I will never do it again, since apparently the "reward" is to be hounded by blood donation organizations like Vitalant. I WANT MY NAME AND NUMBER REMOVED FROM THEIR CALL LIST.

      Business Response

      Date: 11/28/2023

      Hello ******,

      We sincerely apologize for the inconvenience caused by undesired calls. Although, we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, our goal is not to disrupt your daily life with unwanted contact. We have verified that the number provided in the complaint has been opted from our call lists. Please allow 7 10 days for the process to complete and all calls cease.

      We truly appreciate youre your past donation and for allowing us the opportunity to resolve this concern.Please advise should you have any additional questions.

      Kind Regards,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 11/29/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***************************

       

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I weekly or more receive phone calls which lead to voicemail about donating blood. This is ***** with vitalant is the usual voicemail. I asked a month ago for these to stop and was told they would and accepted to close my complaint yet they have not CEASEd and I am STILL RECEIVING THESE CALLS AND VOICEMAILS.

      Business Response

      Date: 12/14/2023

      Hello ******,

      We are extremely sorry that you are still receiving our calls. We researched our systems and identified the cause of our error. While we updated your contact request, a separate system update voided our request. Thanks to your feedback, we were able to identify other affected donors. We will monitor your account daily until February to ensure you are not receiving calls.

      We sincerely understand if you have lost faith in our abilities. However, we will work hard to resolve your request completely.

      Thank you again for notifying us. If you have any other questions,please let us know.

      Kind regards,

      Vitalant, *********************** CCC

      Customer Answer

      Date: 12/14/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:11/24/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have spoke to several different employees over the course of the past SIX YEARS. *****, semina, *******, etc. all of them have PROMISED me I have been taken off the contact list and I wont receive phone calls. And after about a week of nothing I begin to receive another phone call. At least one from this company every. Single. Day. Its ridiculous. I have done everything possible to get them to leave me alone and they refuse. I consented to contact information when I donated blood when I was 16 years old and several years later they wont leave me alone. Its harassment. I can only dream of a day where the vampires who work here dont fill up my voicemail box (and dont worry, if you block one phone number they have about **** others.) do yourself a favor and NEVER donate blood with them.

      Business Response

      Date: 11/28/2023

      Hello ******,

      We sincerely apologize that we have failed in removing your phone number from our call lists. We have researched this matter thoroughly and found where we have erred. We truly regret losing your trust in our capabilities and for the disruption our calls have caused. We can confirm with certainty that your number has been added to our Do Not Contact list and calls have ceased since November 25, 2023. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial request.

      We thank you for answering our past calls for help and for allowing us the opportunity to resolve this concern. Please advise should you have any additional questions.

      Kind Regards,

      Vitalant
      National ************** CCC

      Customer Answer

      Date: 11/28/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      Leia S

       

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