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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/19/2024

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood once, this company will not stop calling me and begging me to donate again. It has been going on for literally years, I've blocked at least 20 numbers.

      Business Response

      Date: 11/20/2024

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's intention to disrupt your daily life with unwanted contact. We have verified that the number provided has been opted out.Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/19/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant continually calls. I want these calls to stop. They do not provide a way to do so. Complaint after complaint shows this is an issue with this company. Shame on this company for using the genuine need of others as an excuse to endlessly harass others.

      Business Response

      Date: 11/20/2024

      Hello *****,

      Thank you for contacting Vitalant and bringing this to our attention. We sincerely apologize for the inconvenience our calls for help have caused. While we are passionate about securing blood donations for patients in your community, our intention is not to disrupt nor deter you from donating. We can confirm the number provided in the complaint is now opted from receiving our calls. Please allow 7 12 days for the process to complete and all calls to cease.

      We thank you for answering our past call for help and for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,
      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/20/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      However , I will add that 7 to 12 days to stop calls from coming seems excessive since other businesses can do that immediately.

      I will also add that these reports do nothing to minimize the calls from this company so many people complain about all over the web. So many calls disrupt people's work and lives.


      Regards,

      ***** ******

       


    • Initial Complaint

      Date:11/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Constant robo calls from endless numbers. I have contacted them to remove my number and I block every number they call from. I am no longer able to make donations to due a health issue and I am sooooo frustrated that they keep calling multiple times a week. If I ever can donate again it will absolutely not be through them. Stop calling people!

      Business Response

      Date: 11/17/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For a year, ******** has launched a relentless campaign of solicitation calls to my cell phone number. In the last 6 weeks I have blocked 8 separate phone ************** just keep coming from new numbers. Always the same message & same caller, "*****".Anything you can do to stop this apparently legitimate company from this insidious and annoying marketing ploy would be appreciated!!

      Business Response

      Date: 11/17/2024

      Hello K *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate you for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/18/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      K *****

       

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood once through Vitalant when I was in high school. I attempted to donate blood again but I became anemic and donating blood would go against my doctor's orders. Ever since then I have been bombarded with a call from Vitalant DAILY. I graduated high school in 2022 and I am still receiving calls to this day. I am irritated because I have explained to them that I cannot donate blood at the moment and they do not seem to care. I am tired of receiving phone calls everyday at 7 am. This needs to end. I keep blocking their numbers since they do not respect my wishes and they keep calling from different phone numbers and leaving TONS of voice messages.

      Business Response

      Date: 11/17/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not our goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/12/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood once with them 5 years ago, and since them, I've gotten phone calls every single day from different phone numbers in different area codes. It's excessive, and frankly makes me never want to donate blood again.

      Business Response

      Date: 11/13/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's intention to disrupt your daily life with unwanted contact. We agree, receiving a call every day is excessive and will be researched. We have also verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donation and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ***

       

    • Initial Complaint

      Date:11/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood to Vitalant once in 2021. I declined to donate another time after I asked about their antiseptic use since I broke out in hives the first time and was assured up and down they only used alcohol until I brought it up with a higher up and was told they use Chloroprep, which I am allergic to. Since then I have been continuously harassed by constant calls from tens of numbers about donating with Vitalant. On my current phone alone I have 8 numbers blocked and I repeatedly get calls from new customers. I will NEVER donate through ****************** again for the sole reason that their calls are so distruptive to my day-to-day life.

      Business Response

      Date: 11/12/2024

      Hello *****,

      Thank you for bringing this to our attention. We truly apologize for the disruption our calls have caused and that we failed to recognize your allergy to our antiseptic. We will have your phone number removed from our calling lists and all calls will cease immediately. While we are passionate about securing blood donations for patients in your community, it is not our intention to cause frustration to your day with unwanted contact.

      We thank you again for allowing us the opportunity to resolve this matter entirely. Please advise should you have any other concerns.

      Kindly,
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:11/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      repeated unwanted calls from them- when I block a number they just call from another. It is automated so no one is on the line when I answer who can assist with stopping the calls. I have at least one voicemail a week from blocked numbers over the past year. I cannot find a way to get them to stop calling me or changing the number for calls.

      Business Response

      Date: 11/07/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ****** ******

       

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      These people call me ENDLESSLY!!!!! I get calls from them multiple times a day almost daily. And they call from different phone numbers so I'm never able to block just ONE call. The amount of times they disrupt meetings or other phone calls because of how often they call is incredulous. I don't even know how they got my information. You can see from the images how often these people call me. I've asked them to remove my information and to never call me again but I want to make sure it's known how often they bother people on almost a daily basis.

      Business Response

      Date: 11/07/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.
       
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/31/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For the past several YEARS I have been inundated with calls from Vitalent. I block the numbers each time. Yet, they continue to contact me with different phone numbers. This is harassment. I want this to stop immediately

      Business Response

      Date: 11/07/2024

      Hello *****,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. We have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donation and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    Vitalant is NOT a BBB Accredited Business.

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