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Business Profile

Blood Bank

Vitalant

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Blood Bank.

Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Vitalant has 152 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Vitalant

      PO Box 1867 Scottsdale, AZ 85252

    • Vitalant

      1125 Terminal Way Reno, NV 89502-2114

    • Vitalant

      3231 11th St S Fargo, ND 58104

    • Vitalant

      2223 Eastman Avenue, Ste. A Ventura, CA 93003

    • Vitalant

      11713 Fair Oaks Blvd. Fair Oaks, CA 95628

    Customer Complaints Summary

    • 171 total complaints in the last 3 years.
    • 86 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls me 2-3 times a day with the same recording leaving a message stating I have a rare blood type and they need my platelets. I want to be removed from their list. They call from california numbers , AZ numbers, all different cities. It doesnt matter how many numbers I block, it still continues. I am tired of being harrassed by this company.

      Business Response

      Date: 11/05/2024

      Hello *******,

      Thank you for contacting Vitalant and for bringing this to our attention. We sincerely apologize for the inconvenience our calls have created. We strive to secure blood donations for patients in your community, however, we do not intend our calls to cause frustration to your day. We thank you for providing your phone number and removed your it from our calling lists. Calls will cease immediately.

      We thank you for allowing us the opportunity to resolve your concern. Please advise should you have any further questions.

      Kindly,

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/29/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Vitalant wont stop calling

      Business Response

      Date: 11/07/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. We have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood years ago and have since received calls almost daily. I have asked to be taken off their caller list and have blocked what seems like 100 different phone numbers. They still keep calling on new numbers. This type of harassments from the start has made me not want to continue donating, ESPECIALLY with this company. Please remove my number off your call list.

      Business Response

      Date: 11/06/2024

      Hello *******,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for not honoring your prior request to be removed from our calling lists. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. We have verified that the number provided is opted out.Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

       

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** will not stop calling me. Ive requested numerous times to be removed from their call list and they have failed to do so every time. It is harassment at this point. I get 4+ calls from them every single week.

      Business Response

      Date: 11/07/2024

      Hello Ivy,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donation and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated blood to Vitalant once a couple of years ago. They have called me relentlessly ever since, using numerous different local numbers so no matter how many you block, they keep calling. They also leave long automated voicemails which clog up my voicemail box. It is very difficult to unsubscribe - this organization seems less like a charity and more like a scam. PLEASE take me off the list (also, the numerous other complaints on BBB should really be a cause for concern for this org). If I donate blood again, it would not be through Vitalant out of principle.

      Business Response

      Date: 11/07/2024

      Hello *****, 

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease. 

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

      Because of you, life doesn't stop. 

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have been non-consenting recipients of the ************** newspaper every Thursday morning for the past three years (at the least). I have called them several times over the past few years to unsubscribe and stop the delivery of this newspaper but they relentlessly throw the paper on my property anyway. At this point, i feel it is soliciting and littering. I am not even sure who they think is paying for it, but it isnt us!

      Business Response

      Date: 11/07/2024

      Hello *****, Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

      We are a non-profit blood donation organization and not associated with *************** If you would like assistance in scheduling your next life saving blood donation, will you please contact us? We have an urgent to critical need for blood donations and your partnership could save up to three lives. Donating in one of our donation centers during the month of November will qualify you for a chance to win one of 3 $10,000 prepaid gift cards as well as receive a special t-shirt. 

      Because of you, life doesn't stop.
      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/17/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business is constantly calling me, sometimes twice a day from different numbers. I understand how important blood donation is, but I don't need to be reminded every day. I block the numbers on my phone, but they call from different numbers. The photo added is all the times they have called and left a voicemail, but there are some missing as well.

      Business Response

      Date: 11/07/2024

      Hello ******, 

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 
      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease. 

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

      Because of you, life doesn't stop. 

      Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I signed up to give blood through my previous job and disclosed my personal information to Vitalant. It has been over a year since I've left that job and since then I have received calls at LEAST 2-4 days a week, sometimes multiple times a day from Vitalant. Like many have stated, every time I receive a call, I block the number. I used to go without answering calls at all, but I'm in the middle of a job search and in the last week alone I have mistakenly answered the phone thinking it was about a job interview only to realize with dawning horror that it was once again Vitalant. I've tried to log in to an account to see if I could uncheck their contact, but NONE of my emails are in their system. I just had the misfortune to donate my blood ONCE and have been harassed ever since. Why is their practice like this? How is this even legal? If anything, this experience has scared me away from donating again in the foreseeable future, or if I do, I need to start handing out false numbers like I'm at the club. Please, for the love of god, take my number off your call list.

      Business Response

      Date: 11/07/2024

      Hello Kianna,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** ****

       

    • Initial Complaint

      Date:10/15/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I donated to vitalant about 10 years ago, however to this day I am still be incessantly harassed by their phone center employees who call me at a minimum twice weekly. I block every number they call from to no avail as they use a different number and area code each time. As Ive informed many of the callers I am no longer eligible to donate due to anemia and have repeatedly asked to be placed on the do not call list. I am at my wits end with these people and it honestly makes me completely turned off to the entire process of donating blood when Im eligible. I cant support an organization that HARASSES people who donate blood its beyond crazy.

      Business Response

      Date: 11/07/2024

      Hello ******, 

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease. 

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

      Because of you, life doesn't stop. Vitalant, *********************** CCC

    • Initial Complaint

      Date:10/10/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past several days I have received at least 5 calls per day from vitalent asking for blood donations. I block one number and they use an auto dialer to use a different one. I even spoke with one representative earlier today and expressly said no to scheduling an appointment. I have received 3 more calls today since that one. This is absolutely harassment and makes me never want to donate blood to them again. They need better controls over how often they can ask for donations.

      Business Response

      Date: 11/07/2024

      Hello ****,

      Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now.

      We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

      We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.

      Because of you, life doesn't stop.

      Vitalant, *********************** CCC

      Customer Answer

      Date: 11/07/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **** ******

       

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