Complaints

This profile includes complaints for Vitalant's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Vitalant

  PO Box 1867 Scottsdale, AZ 85252

• 

  Vitalant

  10536 Peter a McCuen Blvd Mather, CA 95655-4128

• 

  Vitaliant

  1400 6th Street Mcallen, TX 78501

• 

  Vitalant

  1200 Commerce Dr Las Cruces, NM 88011-8275

• 

  Vitalant - State of Illinois Donation Center

  100 W Randolph St Ste 204 Chicago, IL 60601-3219

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several YEARS I have been innundated with calls from Vitalent. I block the numbers each time. Yet, they continue to contact me with different phone numbers. This is harassment. I want this to stop immediately.

  Business Response

  Date: 11/07/2024

  Hello *******,
  
  Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

  
  

  We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.
  
  We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions.
  
  Because of you, life doesn't stop

  Customer Answer

  Date: 11/07/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *******
  
   
  

• Initial Complaint

  Date:10/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I donated blood at Vitalant in ************, ** a few times. Since then my health needs have changed and my doctor has requested that I not give blood anymore. Over the course of the past year I have received 100+ phone calls from Vitalant hounding me about coming in to donate. They use multiple numbers so when I block the number of their last call, they just use a different number and call me again the next day. I just want the calls from them to stop.

  Business Response

  Date: 11/07/2024

  Hello *****, 

  
  

  Thank you for contacting Vitalant. We sincerely apologize for the delay in our response. Due to technical issues, we were unable to access your feedback until now. 

  
  

  We also apologize for any inconvenience caused by undesired calls. Although we strive to partner with our neighbors to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. I have verified that the number provided is opted out. Please allow 10 - 12 days for the process to complete and all calls to cease.

  
  

  We sincerely appreciate your previous donations and for allowing us the opportunity to completely resolve this issue. Please advise should you have any further questions. 

  
  

  Because of you, life doesn't stop. 

  
  

  Vitalant, *********************** CCC"

• Initial Complaint

  Date:09/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband donated blood many years ago through Vitalant. He gave them my phone number and they call me constantly. They also use multiple local numbers so, if you block one, they will call you on another. It is harassment at this point. I want them to stop calling me.

  Business Response

  Date: 09/24/2024

  Hello ****,

  Thank you for bringing this to our attention. We sincerely apologize for the frustration our calls have created. While we are passionate about securing blood donations for patients in your community, we do not want to cause disruption nor harassment to your day. We thank you for providing your phone number and can confirm it has been removed from our contact lists. Please allow 10 12 days for our systems to fully update and all calls to cease.
  

  We are grateful for your husbands donation support in the past and for allowing us the opportunity to address your concern. Please advise should you have any further questions.
  

  Kindly,
  

  Vitalant, *********************** CCC

  Customer Answer

  Date: 09/24/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:09/14/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up to give blood through my church and disclosed my personal information to Vitalant. Over the last several months I have received calls at least 4-5 days a week, sometimes multiple times a day from Vitalant. Every time I receive a call, I block the number. I called their customer service number today and requested for them to remove all of my personal information and to never contact me again.

  Business Response

  Date: 09/16/2024

  Hello ******, 

  Thank you for your feedback in regards to our recruitment efforts. I sincerely apologize for any inconvenience caused by undesired calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's goal to disrupt your daily life with unwanted contact. 

  If you have contacted Vitalant through on *************** please allow ***** days for our system to update and all calls to cease. 

  We thank you for your support of Vitalant's lifesaving mission through blood donation. Please feel free to reach out if you need any further assistance. 

   

  Customer Answer

  Date: 09/17/2024

  Your automated calling system needs to either be modified or replaced. I signed up to donate blood through my church the first week of July. Vitalant was the vendor running the blood drive, and I submitted my personal information in order to donate. Subsequently, I received calls multiple times a week, all hours of the day, and on several occasions multiple calls in one day. Each time I would block the incoming number; however, the system continued to dial me from a different number. After blocking approximately 20 different numbers, I finally called customer service to speak with a representative about removing all of my personal information from their system. These calls were disruptive and harassing. For an organization that markets itself as philanthropic in nature, your calls are as welcome as the Amway lady selling makeup door-to-door.

  Business Response

  Date: 09/17/2024

  Hello ******, 
  
  Thank you for the feedback you provided regarding our calling system. We truly appreciate your input as a donor and we will include your feedback in our discussions and ongoing efforts to make improvements to our calling system. We sincerely apologize for any inconvenience caused by our unwanted calls. We appreciate you for your past donation and thank you for all your insightful feedback and support. Please advise if you have any additional feedback, questions, or concerns.
  
  Kind regards,
  Vitalant *********************** CCC
  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive calls nearly daily from Vitalant to schedule a donation. I cannot donate because I am pregnant and additionally I no longer live in a city with a Vitalant. Despite blocking the caller, telling them to remove me from the call list, and even reaching out to their Privacy Officer, I am still getting calls. This is literally harassment at this point and I beyond frustrated. This tactic on their part makes me never want to donate blood again.

  Business Response

  Date: 09/13/2024

  Hello ******,
  
  Thank you for contacting Vitalant. We sincerely apologize for the inconvenience caused by our unwanted calls. Although we strive to partner with neighbors as we work to supply lifesaving blood for hospitals and patients in your community, it is not Vitalant's intention to cause disruption or harassment to your day. Again, we truly regret the negative impression our efforts have left. We can confirm that the number you provided was removed from our call lists. Please allow 10 - 12 days for the process to complete and all calls to cease.
  
  We are grateful for your past donations and for allowing us the opportunity to completely resolve this issue. We wish you and your baby all the best. Please advise should you have any further questions.
  
  Because of you, life doesnt stop.
  
  Vitalant
  National ************** CCC 

  Customer Answer

  Date: 09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I work for a healthcare facility, so I am very well aware of the importance of blood donation, but Vitalants marketing strategy needs to be changed. I have said for years that I will NEVER donate again until they stop harassing me. I get so many calls and even when you block the number they just call from another number (typically with the same digits except for the last 2). Today I received one call and let it go to VM, and 21 minutes later they called back again. Out of frustration I answered the phone and kindly asked to be removed from the call list. When the representative inquired why I advised that they call too much. I explained that another call had come in a short time before and he got annoyed and basically told me I was a liar because his records dont reflect that. You cannot convince me that Vitalants records/ software do not log every phone call or every blood donation. Why do you call people who just donated? Why do people never actually get removed from your call lists after countless requests? Do not call me again.

  Business Response

  Date: 09/13/2024

  Hello ******,

  Thank you for taking the time to bring this to our attention. I sincerely apologize for the way you were treated and for not honoring your prior requests to be removed from our call lists. Please know we strive to provide stellar donor care to develop trust and motivation for our donors to return. We, at Vitalant, do not condone rude or insensitive behavior in any circumstance. I will research your call history and share your detailed experience with our ********************* Team to review and address immediately with continued training and coaching.
  

  I appreciate your including your donor information and was able to locate your donor profile. While researching your information, I was able to identify the error in our system and have correctly removed your phone number from our contact lists. Please allow 10 12 days for our systems to fully implement this request and for all calls to cease.
  

  We cannot thank you enough for your past donations and your understanding of our life saving mission. I am truly grateful for your allowing us the opportunity to make this right.
  Please advise should you have any further concerns or questions.
  

  Kind regards,
  

  *******
  Vitalant
  National ************** CCC
  

  Customer Answer

  Date: 09/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:09/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Vitalant calls me at least once a week minimum, but usually more frequently than that. They call from different numbers, so when I block a number, they'll just call from another. It's always the same robotic message from "*****." I sent the company a message via their online form to stop contacting me at my number, and I submitted a complaint to the National Do Not Call Registry. These calls have changed from a nuisance to almost harassment, and they have to stop now.

  Business Response

  Date: 09/13/2024

  Hello ****,

  Thank you for taking the time to share your feedback. Because every two seconds someone in the **** needs blood, we are passionate about securing blood donations for patients in your community.However, we do not intend to cause disruption nor harassment to your day. We sincerely apologize for leaving a negative impression of our efforts.
  

  Thank you for providing your contact information. We have verified your number and can confirm your request to be removed from our call lists was submitted. Please allow 10 12 days for our systems to fully update and all calls cease.
  

  We are truly grateful for your past donations with Vitalant and for allowing us the opportunity to help resolve your concern.  Please advise should you have any further questions.
  

  Because of you, life doesnt stop.
  

  Kind regards,
  

  Vitalant
  National ************** CCC

  Customer Answer

  Date: 09/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **************
  
   
  

• Initial Complaint

  Date:09/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since donating blood to Vitalant over a year ago I have received hundreds of unwanted calls. I asked many times to be removed from the calling list, and was promised that I would be, only to still receive calls. These calls sometimes occur multiple times a day, and we are given no way of stopping them. I have tried blocking numbers, but they call from rotating phone numbers which makes it impossible to stop. *** had to set my phone to send all unknown numbers to voicemail. These never end and have become a nuisance to the point of harassment. In fact, lying to me multiple times about removing my name, rotating the phone numbers they are calling from, and calling so often are the exact things that illegal scam calls do. Why anyone would donate blood to this company more than once is beyond me, it is so bad I actively recommend people donate to literally any other company. Why a company would harass the people it depends on is beyond me, but it has to stop. Not removing people from the calling list when requested is in direct violation of FCC protections and a complaint with them will be my next stop.

  Business Response

  Date: 09/11/2024

  Hello ******,
  

  Thank you for taking the time to bring this to our attention. We sincerely apologize for not honoring your request to stop all calls. We have researched this matter thoroughly and located your donor profile with your contact information. We truly regret losing your trust in our capabilities and for the disruptions our calls have caused to your day. We can confirm that your number has been added to our Do Not Contact list and calls will cease effective immediately. Coaching and continued training will be provided to our team members to ensure we provide complete resolution at the initial contact.
  

  We thank you for participating in our past blood drives and for allowing us the opportunity to resolve this concern. Please advise if you have any additional questions.
  

  Kind regards,
  Vitalant *********************** CCC

• Initial Complaint

  Date:08/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I get robo calls from this company over and over and over. I asked to be be put on a do not call list and the lady I spoke with insisted that the only way to do this was to login to their website to opt out. I do not have an account with them therefore I have no way to login to remove my phone number. They constantly spoof numbers so every one I block, another number comes through. They are belligerent and rude. How am I supposed to resolve this? They are a blood donation company and I will NEVER donate again through them for this reason.

  Business Response

  Date: 09/04/2024

  Hello ********,
  
  Thank you for contacting Vitalant, and for your lifesaving help with your prior donation. I am very sorry to hear of the ongoing trouble regarding outreach, and phone calls. That is not in line with the quality we expect for our donors and I sincerely apologize. Thank you as well for providing your contact information, so that I may easily locate your account.
  
  I have notated the opt out request for your donor profile, and added your information to a manual list to ensure removal. Please allow ***** days for full resolution, though if you continue to receive any calls past that point please reach out to us via the 'contact us' link from our website, as that should no longer be occurring. 
  
  We thank you for your past donation and for allowing us the opportunity to address your concern. Please advise should you have any further questions.
  
  Kindly, 
  
  Vitalant, *********************** CCC

• Initial Complaint

  Date:08/28/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There was unauthorized access to my personal data. The unauthorized access resulted in a non confirmed address change; to which was not by me, a known person or person of relation to myself. The business had provided me award points and I had used those appropriately to redeem a hero cup for donation. A week from receiving the cup, by **** mail, a person within their business emailed me to state my address was incorrect and they were trying to mail a letter, returned mail, containing sensitive medical information. The letter, which is undoubtedly providing false medical information about a blood donation is interpreted as there is tampering and illegal kickbacks within the business. The records within their system compared to my blood donation will not match my PCP medical history

  Business Response

  Date: 09/04/2024

  Hello *******,

  Thank you for bringing this to our attention. I sincerely apologize for the alarm our communication has caused and would greatly appreciate the opportunity to research this further by speaking with your directly. Will you please contact me at **************?
  

  We take the confidentiality and security of our donor records extremely serious; ensuring all personal information is protected with the highest level of care and privacy.
  I thank you for answering our call for donation support and look forward to receiving your response.
  

  Kind regards,
  

  *******
  Vitalant, *********************** CCC

  Customer Answer

  Date: 09/04/2024

  Id like detail profile changes from my donation. Who accessed, who adjusted, and correspondence regarding my name, ssn, address and phone number. Especially since there is concern with my blood donation. A representative stating I am ineligible to donate yet I have no record of ACTUAL medical diagnosis or concern from professionals.

  Business Response

  Date: 09/07/2024

  Hello *******,

  Thank you for allowing me the opportunity to research this matter further. Again, I truly apologize for the alarm and frustration that our communication has caused. I searched your donor profile history and did not see any updates or changes to the address since the date you were registered to donate with Vitalant. Then I contacted our vendor that shipped your tumbler. Our vendor will ship products to our donors based on the address that was submitted onto their website and not from our donor system.This leads me to believe that we incorrectly entered your address at the time of your registration. We will be sure to provide continued training and coaching for our staff members to prevent these errors from happening in the future.
  

  I have asked our Medical Affairs Team to send the correspondence to your correct address. This correspondence will include detailed information as well as a contact phone number to assist with any further questions you have may have.
  

  I sincerely hope this discovery will put your mind at ease. I understand it may take some time to regain your trust in our abilities, and we will work hard to prove our dedication to towards providing vital donor care.
  

  We thank you again for answering our call for donation support.
  

  Kind regards,
  

  *******
  

  Vitalant
  National ************** CCC

  Customer Answer

  Date: 09/10/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************-*****