Complaints

This profile includes complaints for SMI Imaging LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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SMI Imaging LLC has 147 locations, listed below.

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  SMI Imaging LLC

  16220 N Scottsdale Rd Ste 600 Scottsdale, AZ 85254-1804

• 

  SMI Imaging LLC

  10815 W Mcdowell Rd Ste 102 Avondale, AZ 85392-5009

• 

  SMI Imaging LLC

  130 S 63rd St Ste 4-123 Mesa, AZ 85206-1620

• 

  SMI Imaging LLC

  20414 N 27th Ave Ste 150 Phoenix, AZ 85027-3246

• 

  SMI Imaging LLC

  20830 N Tatum Blvd Ste 190 Phoenix, AZ 85050-7253

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My PCP sent a referral to SimonMed on ************* in ********, ** for my annual mammogram. SimonMed contacted me to schedule the appointment. I went in for my appt on 3/15/25. I showed the receptionist my insurance card. She proceeded to tell me that there is a deductible and that I have to pay $250.00 in order to get the mammogram done. I told her that I have never paid to have a mammogram done. I also informed her that my doctor sent over a referral and that SimonMed is in-network. She insisted that Im required to pay the $250.00. I used my credit card and paid the money and had the mammogram done. Later on I called my insurance company and they agreed with me that there should not have been any charge. Together we did a conference call to SimonMed and the *** said that I was coded as self pay at the time of service and thats why I was charged the $250.00. I told her that this was not accurate. She escalated the request to have the insurance company billed and to have my $250.00 refunded, but she gave me no assurance that this request will be honored. SimonMed needs to take ownership of their mistake and promptly refund my money..

  Business Response

  Date: 04/28/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, our billing department has initiated the refund of $210 to the credit card used at time of service. The claim has also been processed to the patient's insurance and we are awaiting the insurance response. We apologize for any inconveniences this may have caused.

  Thank you,

  ********* *.

  Customer Answer

  Date: 04/28/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******
  
   
  

• Initial Complaint

  Date:04/20/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent my account to collections even though I was making payments. It also has barely been 6 months since I got the procedure done with them, yet they have the audacity to send me to collections that quickly. It was a **** $500 procedure so excuse me for not being able to cough that up so quickly. Life is expensive and I have other financial problems, but I don't appreciate y'all taking my payments just to send me to collections anyways

  Business Response

  Date: 05/05/2025

  Hello,
  

  
  

  Thank you for allowing us the opportunity to review. The patient completed her exam on 09/16/2024 and was set up on a payment plan. The payment plan was cancelled on 10/16/2024 and the patient paid $25 on 02/17/2025. The patient was sent to collections on 03/18/2025. If the patient would like to be put back on the payment plan, please let us know so that can be arranged. We apologize for the inconvenience this may have caused.
  

  
  

• Initial Complaint

  Date:04/16/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor referred me to SimonMed for a CT scan. Upon a call from them to set an appointment I informed them that I did not want to use their facility and I would be going elsewhere and to please remove my information from their system. I have gotten many calls since that time, approximately ***** days ago, and continue to receive calls. I have called them several times also to ask that they cease contacting me and remove my information. I've even blocked numbers, but as recent as today, 4/16/25, am still receiving calls. I want these harrassing calls to stop once and for all.

  Business Response

  Date: 04/22/2025

  Hello,

  Thank you for allowing us the opportunity to review. Per the protocol, once an order is received our system triggers the call to the patient to schedule their exam. These calls will stop once the exam is scheduled and/or canceled. On 4/16/25 the exam was canceled and this will stop the texts/calls. We sincerely apologize for the inconveniences this may have caused. 

  Thank you,

  ********* *.

  Customer Answer

  Date: 04/25/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ********
  
   
  

• Initial Complaint

  Date:04/16/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir/Madam,This ****** serves as a formal complaint against SimonMed Imaging located in *********************************************** ************************************ for their unacceptable refusal to provide medically necessary imaging services to me, Motassam ******* on 4/16/2025. This refusal occurred despite explicit confirmation of full insurance coverage with zero copay by my insurance provider.I am a member insured under ***. I had a scheduled appointment for an essential Carotid Artery Ultra Sound ordered by my cardiologist, **************** This imaging is crucial for the ongoing management of my cardiac condition.The day prior to my appointment, I was informed that I was required to pay an upfront fee of ~ $528. This demand was made despite my understanding and the subsequent confirmation by my insurance company that my policy covers the full cost of this procedure with a $0 ******** an attempt to resolve this discrepancy, I contacted my insurance company, for the third time and a representative from *** spoke directly with a representative at SimonMed Imaging, her name was MICA. During this call, the insurance representative explicitly verified the full coverage for the requested imaging and confirmed that there would be no copay due from me.Despite this direct confirmation of coverage, the staff at SimonMed insisted on the $528 advance payment, stating that without it, the service would not be rendered. This demand places a significant and undue financial hardship on me and directly prevented me from receiving a necessary medical procedure prescribed by my cardiologist.Furthermore, after the phone call with my insurance company, a staff member at SimonMed Imaging abruptly hung up the phone and subsequently cancelled my scheduled appointment. This unprofessional and obstructive behavior is completely unacceptable and demonstrates a blatant disregard for patient care and the verification of insurance coverage. Please see the attached full document.

  Business Response

  Date: 05/05/2025

  Thank you for allowing us the opportunity to review. After further investigation, at the time of the scheduling call the amount given to the patient was the amount due that the system was showing. The patient called in to confirm the appointment and the agent relayed the amount due at time of service, however, the patient stated his insurance informed the SimonMed team there should be a $0.00 balance due. Unfortunately, there was no notation of this and the agent asked if the patient can call his insurance and get a reference number and SimonMed will honor the payment. The patient instead decided to cancel their appointment. We sincerely apologize for the inconvenience this may have caused. 

  Customer Answer

  Date: 05/07/2025

  Please see the updated note reflecting the information about your insurance confirmation and the cancellation of your appointment:
  Please be advised that the information reported from SIMONMED regarding what occured is inaccurate. My insurance company has called the business 2x to confirm that my coverage is indeed zero. Despite this confirmation, there seemed to be no flexibility or understanding regarding the cost of the appointment as stated. Consequently, due to my inability to afford the stated amount without insurance coverage, I was forced to cancel my appointment.

  Business Response

  Date: 05/08/2025

  Hello,

  Thank you for allowing us time to review and we sincerely apologize for the inconveniences this may have caused. We would like to make this right and offer to assist with rescheduling the appointment, however we would need the reference number from the insurance to honor the price.

  Thank you,

  ********* *.

  Customer Answer

  Date: 05/13/2025

  Hello, thank you for representing my interests, the insurance company, upon contacting them, are not able to offer a reference number.  They actually called and spoke to someone at the SIMONMED office.  Perhaps if SIMONMED manager can call me and i can give them my insurance information so they can call and verify the coverage, again, that may be acceptable.  

• Initial Complaint

  Date:04/12/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a healthcare account that pays insurance claims automatically once the claim is submitted and approved. When I went for my CT scan, Simonmed still made me pay out of pocket. Then of course, they submitted the claim and were paid from my healthcare account. So they were double paid. I want a refund for the amount I paid, because they have received payment for this CT scan from my healthcare account already.

  Business Response

  Date: 04/17/2025

  Hello,

  Thank you for allowing us the opportunity to review. Our billing department confirmed a refund was provided to the patient on 4/12/2025, it is advised to allow 3-5 business days to reflect back on the credit card. The patient was contacted directly on 4/16/2025 and advised of the refund. The patient was emailed a refund receipt. Please let us know if we can be of further assistance on this matter.

  Thank you,

  ********* *.

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I overpaid for imaging at SimonMed and a refund was issued. They sent it to the wrong address and by the time I received it, the check had expired and my bank would not accept it. I tried to have the check reissued and sent to the correct address. I’ve called several times and it’s still “processing”.

  Business Response

  Date: 04/17/2025

  Hello,

  Thank you for allowing us the opportunity to review. The billing department made direct contact with the patient on 04/16/2025 and verified the patient's correct address and reissued the refund check. Please advise if we can be of further assistance on this matter.

  Thank you,

  Elizabeth A.

  Customer Answer

  Date: 04/21/2025

  The business did reach out to verify my address but I have not received a replacement check yet. I was told over 3 months ago I would receive one and have yet to receive it. Until I receive the check and have cashed it with my bank I will not accept their responses as I’ve been told for several months that they would send me a refund check. 

  Business Response

  Date: 04/22/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation with the billing department, the team did confirm a check was created for the patient in the billing system on 04/16/25. However, at this time it has not been released and we advise the patient of a 2-3 week timeframe. Our billing team will be in direct contact with the patient once that check has been released. We sincerely apologize for any inconvenience this may caused.

  Thank you,

  Elizabeth A.

  Customer Answer

  Date: 04/25/2025

  I have been told that a check has been reissued for month and to wait 2-3 weeks. It’s ridiculous and not acceptable! Especially when they require payment upfront at appointments and not after the insurance pays. It’s a double standard and poor practice. I will continue to disagree with their statements until I have physically received the check and cashed it with my bank. 

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called SimonMed for pricing on a MRI with and without contrast, after I received a email from them offering $50 off for the new year. When I spoke with a representative about pricing I was told it would be $225. I set up an appointment and three weeks later the procedure was done on 02/18/25. A week after the procedure I received a bill for $2300.

• Initial Complaint

  Date:04/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled three imaging tests with SimonMed Imaging; two on February 24, 2025 at the ************************************************************************ location ************ ultrasound/thyroid, Service code #***** and breast ultrasound, Service code #*****) and one on February 25, 2025 (Bone Density/DEXA, Service code #*****) at *******************************************. Prior to scheduling the imaging tests, I contacted my insurance provider, *************, to inquire as to what I should expect to pay out-of-pocket for these three imaging tests. Humana Choice advised that per the terms of my insurance plan, I should only be charged one $45.00 copay for the breast ultrasound. The other two imaging tests required a $0 copay. Unfortunately, when I arrived at SimonMed on February 24, 2025, they insisted that I must pay $401.12 (or almost 10 times what I was quoted by Humana Choice) out-of-pocket expenses for the three tests. When I questioned the amount, I was told that unless I paid this sum, services would not be rendered. As such, I proceeded to pay the $401.12 via my credit card. On March 18, 2025 after reviewing the Humana Choice Explanation of Benefits, I contacted Humana Choice about the overcharge from SimonMed. Humana Choice advised that they had also paid SimonMed for these three images per the terms of their agreement. On March 18, 2025, Humana Choice called SimonMed on my behalf to request a refund for the $356.12 overcharge ($401.12 - $45.00 required copay). SimonMed advised they needed to review documentation on their end. They were sent the Humana Choice Explanation of Benefits on March 9, 2025 reflecting that I should have only been charged one $45.00 copay.On Mar. 29, I sent an email requesting the refund - no response was sent back to me from SimonMed. Today, April 1, 2025, I called SimonMed Billing three times and was disconnected all three times. I then called SimonMed Cust. *** who couldn't help me. To date, no credit has been issued for the $356.12.

  Business Response

  Date: 04/09/2025

  Hello,

  Thank you for allowing us the opportunity to review. After further investigation, the patient called into the billing department on 04/03 requesting a refund on overpayment for date of service 02/24. The billing agent confirmed with the patient that a refund will be sent via check and it will be mailed out on 04/11. Please let us know if we can be of further assistance on this matter.

  Thank you,

  ********* *.

  Customer Answer

  Date: 04/10/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** ******
  
   
  

• Initial Complaint

  Date:04/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Timeline of events. I am certain that the point of infection was from Simon Med Imaging as I have been celibate for over 2 years and have not had any sexual contact since. I was tested following the last time and was totally fine since. NEVER experienced anything like this before. 2/4/2025 went to doctor for a checkup. Referred to get a transvaginal ultrasound, and ultrasound for precautionary reasons to check ovaries and uterus due to family history. Feeling fine. 2/10/2024 appointment time 11 Am. Day of infection had Transvaginal Ultrasound at Simon Med Imaging ******************************************* I do not recall being told the name of the employee who performed the ultrasound, however I do remember what she looked like. I Believe the transvaginal probe was not properly sanitized as it was the most likely site of infected equipment. No condom on the wand only a plastic cover. Technician placed the towel I was supposed to clean up with on top of the machine which was also unsanitary. Baby wipes container was also open prior to my use and exposed to the environment. 2/13/2025 went to ************** to get tested for possible infections, Seen for abnormal discharge.2/14/2025 went to ************ ER for abdominal discomfort and abnormal vaginal bleeding and discharge. Burning during urination. By then long fluid strings were coming out of me. Weekend- experienced excruciating abdominal pain all weekend. Symptoms of abnormal bleeding, discharge and burning during urination continued2/17/2025, results came back from **************, results stating I was positive for ureaplasma. Following this I was prescribed a high dose antibiotic for 10 days. (Which the medication has risk of birth defects and burning of the esophagus) During these events I was also out of work for two entire weeks, unable to work due to pain, anxiety and discomfort. Lost me thousands of dollars of income, and hundreds of dollars in late fees for bills due to missing so much work!

  Business Response

  Date: 04/03/2025

  Hello,

  Thank you for bringing this to our attention, we want to assure you that we take this matter very seriously. Our team is actively investigating the situation and we will be in direct contact with the patient to address any and all concerns. 

  Thank you,

  ********* *.

• Initial Complaint

  Date:03/31/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a visit to the SimonMed for Ultrasound on 03/29/2024, made a payment of around $320 at the office. In September 2024, I received their bill saying I have a balance due $882.64. There are two ultrasound services listed on the bill, but I had three during the visit, which proves the bill is faulty. I made calls to SimonMed and chat with my insurance, found out that the faulty bill was because SimonMed only submit two services to the insurance when I received three, and they got denied, so they turned to me, had no questioning to themselves. I pointed out the mistake to SimonMed, they said they'll re-submit. Later I received new updated *** from my insurance claiming that my responsibility is only $48.49 for the visit. But when I call SimonMed for a refund of around $270, they told me I own $100 and more based on the *** they have. The representative said that it was because my insurance withdraw the payment of one of the services. But on my ***, that service charges $559 and the discount amount is $559 as well, the insurance paid $0. They mentioned the total amount of the service I have to pay is over $400, because of my payment of $320 at the visit, there are over $100 left to be paid. However when I contact my insurance, the representative says they have assigned payment of $436.43 to SimonMed.Through the whole experience, SimonMed billing department appears to be a huge mess. They sent me a faulty bill of $882, tells me the payment due in a month, when they were making mistakes TWICE submitting claims to insurance which lead to denials. Now with the claim corrected, the insurance provides new ***, claiming payment has made to them, they are asking more money from me. Every time you call there is a new balance awaiting, and every time you call they're like "go ask your insurance, this is what we got". No, in this case the SimonMed is NOT RELIABLE, UNREASONABLE, UNCLEAR, and GREEDY. I would like them to correct the bill, and make refund.