Reviews

This profile includes reviews for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Progress Residential Property Manager LLC has 22 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
• 

  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

• 

  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
• 

  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
• 

  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

Review Details

• Review fromJackson S

  Date: 10/02/2023

  1 star

  Jackson S

  Date: 10/02/2023

  This place tried to charge us a month to month fee as well as the additional 13 days that we would not be living there and said its standard. This company has the worst customer service. Do not rent with them, we waited 2 weeks to have our A/C fixed during the summer in *****. The only reason they finally came to fix it was because I told them my wife was pregnant.
  

  Progress Residential Property Manager LLC

  Date: 10/03/2023

  Hello ******* - I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I understand how frustrating it can be to deal with repeated maintenance problems and the inconvenience it causes. It sounds like you have a concern regarding your deposit accounting after you moved from the home. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information.

  *****, Advocacy Team Progress

• Review fromCiara S

  Date: 10/02/2023

  1 star

  Ciara S

  Date: 10/02/2023

  To be honest and direct as possible, this company does a good job of promoting their homes and explaining their expectations of their tenants, but they fail to inform you of how poor their customer service is. I can deal with a lot of things, and I can be very understanding, but without proper communication, that goes out of the window. Before moving into the home, there were no appliances (i.e., microwave, refrigerator, and stove/oven). My wife and I were assured they'd be installed prior to move-in date, but that didn't happen. We literally went an entire week without them. The lack of urgency in this matter aggravated me because we just moved; what if we didn't have additional funds to support ourselves during this time? Nothing ****** me off more than the fact that no one was able to appoint me directly to a manager. No one knew the answers to any questions. No one called to inform us of anything; we had to call and hound them as if we were begging for something the company "guarantees." It's irritating to be appointed a "leasing consultant" and they're never available to take your calls either. Having to deal with this company has been a nightmare, and I'm hoping there aren't anymore hiccups during the remainder of our lease. After this year is up, they won't ever receive another signed lease from me. This is not a company that I would recommend to anyone.
  

  Progress Residential Property Manager LLC

  Date: 10/03/2023

  Hi ***** - I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I am very sorry to hear about your frustrating experience.  I will be contacting you to gather additional information so that I may research this concern.

  *****, Advocacy Team Progress

• Review fromLane C

  Date: 10/01/2023

  1 star

  Lane C

  Date: 10/01/2023

  I think this company deserves No stars!!!! I didnt know what I was getting myself into when I applied for two homes that I was interested in thinking I can only get one so Im sure my fees can get transferred over. Boy was I wrong. Ive been told something different every person Ive spoken to. I got hung up on by a rude young lady named *****. She noted my account that i forfeited my fees wow like Im a single mom in a emergency moving situation and I cant afford taking the loss. Before coming here I started to get a bad feeling about this place every comment here shows how much more of a financial disaster this place wouldve had me in.
  

  Progress Residential Property Manager LLC

  Date: 10/02/2023

  Hi Lane- I'm sorry to hear about this frustrating experience with your application. I appreciate you taking the time to provide feedback regarding your experience with Progress Residential. I would like to further investigate your situation to ensure that such issues are promptly addressed and I will be contacting you for additional information.

  
  ******, Advocacy Team Progress
  

• Review fromJacquelyn N

  Date: 09/27/2023

  1 star

  Jacquelyn N

  Date: 09/27/2023

  If I could leave zero stars I would!! They dont care about there tenants! Ive been having bad luck lately and cant seem to catch a break.. I have filed for rental assistance and have not heard back my ac went out end of July so we were in a hotel.. granted we were in a hotel but they dont help cover the cost of food so we were short on rent.. they said they do not pause the eviction process no matter the situation.. even if its only a few 100! we get caught up but, then my vehicle goes out, my husband get laid off and we still still have to come up with the rent for the next month and being that the 27th is today and they dont make any other arrangements and I dont get paid til the fourth we are basically screwed.. carelessness is all I can say! They need to make other arrangements because having the money for the first is impossible if they want it by the 3rd! And dont get me started with the fees either! Its ridiculous! Top it off me and my husband just found a 5 day notice in the rocks yesterday not signed or given to us by hand, nothing but does that matter nope!!!
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  Hi *********- I am sorry to hear about your experience and appreciate you bringing this matter to our attention. I will be contacting you to gather some additional information so that I may assist.

  *****, Advocacy Team Progress

  

  Progress Residential Property Manager LLC

  Date: 10/20/2023

  Hi *********, thank you for contacting us about payment arrangements concern. Our records show that your concern has been resolved. Thank you for your patience
  
  Thank you,
  *****, Advocacy Team Progress

• Review fromLaDarrell W

  Date: 09/27/2023

  1 star

  LaDarrell W

  Date: 09/27/2023

  This company is an absolute NIGHTMARE! -The communication was beyond terrible.-Paid a HUGE $6,000+ deposit.-House was FILTHY - dead roaches everywhere -Extra fees took our base lease from $1989 to $2589/month -Maint. issues:1. The smart home system stopped working (after months of reporting they changed the locks/system before I left out of state for a funeral. BUT didn't rekey, leave the new key, or make sure the Smart Home system was online. We LITERALLY were locked out of the house. We stayed in a hotel because NO ONE was able to come out (it was shortly after 6pm) - Resolved next day.2. Broken A/C then in winter broken Heater - resolved after 2 days 3. Early in the lease I reported the sound of constant running water. Told to have the city inspect - City stated an unusually high water usage but they didn't see a major issue - Info passed to Progress & heard nothing! 1 month later front yard turned into a lake - a pipe had burst in the garage, under the walkway & out to the street. 4. Fridge - Fixed 3 times & the 4th time they delivered a new fridge. I was asked to help bring inside & up a flight of stairs.5. Many more minor maint. issues -At this point, we decided to transfer our lease & this new house was even worse!!!! Maint. issues cont.:6. Roaches dead/alive everywhere - resolved by me 7. The yard was covered in garbage - resolved by me 8. Garage was covered in mold - resolved by me 9. Floor planks popping up in kitchen & living room - not resolved 10. Broken rain gutters, water flows onto/into the house - not resolved 12. MAJOR GAS LEAK! Had to get the city involved & the house was flagged & listed uninhabitable for almost 2 weeks.No credits given. No living arrangements made for us until resolved. NO local manager came out as promised to resolve & sign for all the work. I met all contractors, every city person (3 visits), and signed off on everything for a house I was paying for but unable to live in. ALL documented DO NOT RENT FROM THEM!
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  Hi *********- Thank you for your review and honest feedback regarding your service concerns.  In order to further assist you, I will be contacting you to gather some additional information.

  ******, Advocacy Team Progress

• Review fromSarah H

  Date: 09/26/2023

  1 star

  Sarah H

  Date: 09/26/2023

  Against better judgement we applied for a home with Progress last week because it was ideal for our family. We were initially preapproved upon submitting our info. We encountered our first issue when our guarantor didnt not feel comfortable using Payscore to verify his income. We decided to continue without him and I called to verify he could be removed. Also during this call I asked the person I spoke to if he could resend the ** and income verification to my husband because he never received it. He said hes already done it and that we were good to go. I said are you sure and he said yes its been done.The next day we received an email from ***********************, the resident relations specialist in *******. The email I received had the date and time of our move in orientation. It also said we would we receive our lease and move in fees sheet within the next few days. The next day we finally received our official approval notice from Safe Rent.Yesterday I sent multiple emails that went unanswered. I asked when should we expect to receive our lease to sign.Today I called. The women I spoke to said our application had been cancelled because my husband never submitted his income verification. We never received any notification of regarding this. And as I stated before we had been told it was completed.I told her everything I had been told via email and phone and she just continually asked me is there any other name the application could be under. I told her no. She said unfortunately another applicant was approved and has leased the home. I told her we would like our money back and she said we would receive a refund within 30 days.After this call I received another email in response to the ones I sent yesterday asking when we should receive our lease. The email said our application is still being processed. Funny because the last person told me it had been cancelled. I dont think anyone has a clue wtf is going on over there.
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  Hi *****- I am very sorry to hear about your application experience and wanted to thank you for brining this to our attention.  I would like to know more about this concern and will be contacting you.

  ******, Advocacy Team Progress

• Review fromDestiny D

  Date: 09/26/2023

  1 star

  Destiny D

  Date: 09/26/2023

  Ive been renting from this company for over a year now and have had no issues until last week. I had a pipe burst on the outside of my house while I was away and my neighbor kindly shut off the water supply because it was flooding the yard. I immediately called the emergency maintenance line and told them the issue and they said I would hear from somebody within two hours however, from this process I have learned that there are no emergencies and every maintenance request is put in as general. Ive been without water for five days now and its been a game of phone tag with multiple representatives and the local office trying to get somebody to come out and fix it. *** called and spoke with a different person every day for them to say the same thing someone from maintenance will reach out to you.THEY NEVER HAVE. Today I was able to get the number of the supposed third-party vendor that was coming to fix the pipes but that company does not exist nor does their phone number work. I called back and after being on hold for 30 minutes and listening to their stupid robot spiel, the new person I talked to said she would put in a request for a new vendor. I asked for a direct line to maintenance so I could call them and explain the situation and she said there is none. I have called multiple plumbing companies in the area for a quick fix but they have all informed me that since I am not the owner of the house they cannot do anything for liability and insurance reasons. And even if they could, I would have to take progress to civil court to try and get the money reimbursed to me, because apparently, as stated in the leasing documents, you cannot use a vendor outside of their own, to fix anything, or they are not required to reimburse you. Maintenance has never called me, vendors have never called me, their customer service call centers are absolutely useless. Im getting a lawyer to void my lease ASAP because this is ridiculous.
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  Hi Destiny-  Thank you for your review and I am very sorry to hear about your frustrating experience.  I will be contacting you so that I may gather some additional information regarding your concern to assist you in a resolution.

  *****, Advocacy Team Progress

• Review fromVictoria A

  Date: 09/25/2023

  1 star

  Victoria A

  Date: 09/25/2023

  THE ABSOLUTE WORSE COMANY ON EARTH ! They make mistakes and leave you to do fix THIER MISTAKES! I ALL YOU GET IS TRANSFER AFTER TRANSFER WITH NO HELP!! would not EVER RECOMMEND THIS PLACE TO ANYONE I HOPE ALL ************* CLOSE THIS COMPANY DOWN Dont want to leave a start but I guess I have to
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  ****************- Thank you for your review and honest feedback.  I would like to gather some additional details from you and will be contacting you.

  ******, Advocacy Team Progress

• Review fromMiranda W

  Date: 09/25/2023

  1 star

  Miranda W

  Date: 09/25/2023

  1st, I thought they were okay. I rented a property for a year and decided to do a home to home transfer. They in return sent a letter of statement of fees and charges in order to release my security deposit. I paid the balanced and then waited the 30 days with no security deposit. I come to find out that they used to security deposit as a charge which is against Florida statutes. All renters are required to recieve their security deposit.2nd, the current property I'm renting till the 30th, they completely disregarded the maintainance agreement in the lease. Also have no regards to following the Florida statutes in which they breached the contract agreement. Then think they have the nerve to ask for more money which ******* statute Chapter 83, Section 201 clearly states it's against the law to do so. They are thieves and they don't care how many laws they break.
  

  Progress Residential Property Manager LLC

  Date: 09/28/2023

  Hi *******- Thank you for your review and making us aware of your concerns.  I would like to know some additional details and will be contacting you.

  ******, Advocacy Team Progress

• Review fromTashay M

  Date: 09/25/2023

  1 star

  Tashay M

  Date: 09/25/2023

  Just avoid! A waste of time and money! You will never get approved and they know that but still encourage people to apply. They continue to advertise homes that they do not intend to rent. HUGE SCAM!
  

  Progress Residential Property Manager LLC

  Date: 09/26/2023

  ******,

  We are sorry to hear about your frustrating experience with our company during the application process. We would appreciate the opportunity to investigate further and provide a satisfactory resolution. I would love to know more details and will be reaching out to you.
  Thank you,
  *****, Advocacy Team Progress

  

  Progress Residential Property Manager LLC

  Date: 09/29/2023

  Hi ******, Thank you for providing a review and were sorry to hear about your experience with your application. Our records show that your issue has been resolved. Thank you for your patience. 

  Advocacy Team Progress