Reviews

This profile includes reviews for Progress Residential Property Manager LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Progress Residential Property Manager LLC has 22 locations, listed below.

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  Progress Residential Property Manager LLC

  7500 N Dobson Rd Ste 300 Scottsdale, AZ 85256-2727

  
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  Progress Residential

  2525 Perimeter Place Dr Ste 133 Nashville, TN 37214-3674

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  Progress Residential Property Manager, LLC

  750 S North Lake Blvd STE 1000 Altamonte Springs, FL 32701-6745

  
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  Progress Residential Property Manager, LLC

  605 Poole Dr Garner, NC 27529-5203

  
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  Progress Residential Property Manager, LLC

  1 Perimeter Park S Ste 320 Cahaba Heights, AL 35243-2327

  

Review Details

• Review fromAnkit P

  Date: 07/27/2023

  1 star

  Ankit P

  Date: 07/27/2023

  Y'all just do non I have been call even talk to multiple manger and supervisors that's my house AC not cooling it's been 5 days since I called more than 30 to between ********************************************************************************* it's been 5 days still waiting my house temperature it was at day time 93 inside and night time when I am Writing this review 89 degrees indise I at 1:30 am !!hope u guys do some better ????????
  

  Progress Residential Property Manager LLC

  Date: 07/30/2023

  Hi *****- thank you for contacting us about your HVAC concern. Our records show that your concern has been resolved. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS

• Review fromTaylor R

  Date: 07/23/2023

  1 star

  Taylor R

  Date: 07/23/2023

  My family and I have been without air conditioning for 11 days tomorrow. I just had a c section and have a newborn and they have left us in our home in 85 degree and 92% humidity for this long. They booked a hotel 1 hour away from my home claiming this was the only progress was allowed to book bjt told me I had to be here if the vendors came to work on the home. The vendors came 3 times and rules it needed replaced Thursday. They called 30 times to tell them if they would approve the replacement they could get here Saturday so my family had ac! They never responded. Knowing we havent had ac for 11 days tomorrow ?? this is such a long story so many bizzare questions.
  

  Progress Residential Property Manager LLC

  Date: 07/30/2023

  Hi ******- Thank you for the review and I am sorry to hear that you experienced a HVAC concern in your home.  I see that you have been working with our Customer Advocacy Team and our records show that your concern has been resolved. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS

• Review fromKsthy L

  Date: 07/21/2023

  1 star

  Ksthy L

  Date: 07/21/2023

  Since September of 2022. We've had 10 (TEN) plumbing issue calls for the same issue. The maintenance center submits a work ticket, they enter is as high priority, and they apologize each time we have to call back several times for each of the 10 instances. The issue? the sewage backs up into the shower, bathtub, toilets can't be flushed, and water all over the master bath, hall, and seeps through a wall into a closet, ruining shoes, purses and whatever is on the floor. First they had the tech come by, and we had to wait for him. He determines he can't handle this issue and a plumber is called. ***************. is usually told that we have a leaky toilet. They snake various drains and deem things fixed, it's not. We have NO toilet usage, or actually we cannot flush. It's that, or go in the back yard or a bag. I'm not kidding. IF we use any water, it runs on the bathroom floor in the master bath. We had 3 work orders filed this time Wed 7/19. I called at 9:01 Aml. When I heard nothing, called at 2:30. Still nothing back. called again at 3::45, was told the original service order is still waiting on approval. Sent an email with photos of raw sewage in the tub. 4:15 called to try and find out if someone would be showing up, or at least calling us. My spouse called at 4:50. Called the original number back and talked to them for an hour until the tech could call us. By this time is was 6:00. They said someone would be at the house Thurs. AM .He didn't say who, or what time, no one showed. FINALLY Fri. At 5:35 pm. Teck comes by stays 5 min, takes photos and leaves. Saying toilets flush. Still wonering if we can shower, clean dishes, laundry. .I have to take time off work each time to be home "just in case" someone can come by the house that same day, or any day. I have to clean up the mess and disinfect., and throw away shoes/purses. So since Wed 19th we still have no solution. Now I get a case is closed email.
  

  Progress Residential Property Manager LLC

  Date: 07/24/2023

  Hello *****- I am sorry to hear that you have had a frustrating experience with the plumbing repair.  I will be contacting you for more information so that I may research tis concern for you.

  Advocacy Team Progress

  

  Progress Residential Property Manager LLC

  Date: 09/08/2023

  Hi *****, thank you for contacting us about your plumbing concern. Our records show that your concern has been resolved. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS

• Review fromCarly M

  Date: 07/21/2023

  1 star

  Carly M

  Date: 07/21/2023

  We are new in our rental home in ******* (1.5 months since we moved in). Our ** went out Tuesday 7/18 and Progress failed to expedite our need for cooling. Temps have reached 90* in our home. Today, Friday 7/21 an ** company came and found that our unit had not been serviced in a VERY long time. Filters were clogged. The unit was filthy, and in need of repairs/parts which have to be ordered. We wont have air conditioning until next week and we have a small child and several senior dogs that are very hot!! We were forced to go spend $600 at ********** on portable **s that do not cool the entire house. We are still at 83* inside. Progress has stated its not an ER until temps reach 85. This is beyond unacceptable and the ** unit shouldve been serviced BEFORE we moved in. Its July in GA and it is VERY hot and humid. Both adults work from home remotely, and this has affected our work schedules as well. Its unreal how Progress has shown zero concern for this outage. Very very disappointed in this company and considering the amount we pay for rent, this is completely UN**CEPTABLE in a rental company whose responsibility is the upkeep of this property.
  

  Progress Residential Property Manager LLC

  Date: 07/24/2023

  Hi *****- Thank you for your review and brining this to my attention.  I am sorry you are having a frustrating experience with your HVAC repair.  I will be contacting you to get some additional information so I can research this concern further.

  Advocacy Team Progress

  

  Progress Residential Property Manager LLC

  Date: 07/31/2023

    Hi *****, thank you for contacting us about your HVAC concerns. Our records show that your concern has been resolved. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS

• Review fromSusan M

  Date: 07/21/2023

  1 star

  Susan M

  Date: 07/21/2023

  We rented from Progress after we had a house fire literally lost almost everything. We were in a lease for a year at ***********************************************************. The air conditioner was not working right and the air ducts were not attached right. We put in work order had to wait I believe two months for someone to come out. She had to attach ducts and make a larger vent so airflow would go up. She left a mess with some sort of drywall material and there was a hole in the floor of bedroom three with nail popped up. Dishwasher was leaking water on floor. Found out after two months that it was put in wrong. Our lease was up June 13, 2023. In ***** electric went out in Bedroom 2 and # put in work order maintenance came out couldn't fix this. Luckily our house was going to be done early. We took most of our belongings since we could not live there. The solution was they would fix it after we moved out. ***************** paid rent until June 13th and gave 60 day notice in *****. Then the fun starts there were charges on RentCafe for rent, month to month fee, pet fee. smart home fee and water sewer trash through the end of June. When I called ******************************* I asked about this. She told me I had to pay it due to other tenants not moving out when they said they would. I would get it back and there was no way to get out of it. I paid it as told to and when ******** looked into it rep said no and sent me a copy of the lease again. I moved out received security deposit 4 days after I should with no pictures and no refund of 8 days of rent, etc only 9 days. I sent ****** an e-mai; she said my lease was up on 6-21-23. I said no, sent her the lease and her email she sent my husband She said contact ************** I did ********* told me that I needed to provide documentation like pictures. I did I sent 7 emails and I get an email back that said I have to provide proof I notified someone we turned our stuff in, I did.. . Prove to me we lived there until 6-21-23. I have numerous documents,
  

  Progress Residential Property Manager LLC

  Date: 07/24/2023

  Hello *****-

  Thank you for your review and honest feedback. I will be contacting you to gather some additional information so that I may research this concern for you.

  Advocacy Team Progress

  

  Progress Residential Property Manager LLC

  Date: 08/09/2023

  Hi *****, thank you for contacting us about concerns. Our records show that your concern has been resolved. If you still need our help or have any more questions, please give us a call at 833.PRG.RESS

• Review fromCharlotte I

  Date: 07/20/2023

  1 star

  Charlotte I

  Date: 07/20/2023

  This company needs to be shut down and the honorable customers they have had compensated for the hours and hours of lost time trying to keep them from taking money they are not owed. They are fraudulent, conniving, deceptive, and egregious in their business practices. I added over $5000 in outdoor improvements and left the home immaculate, yet they claimed otherwise and tried to charge me $460 in damages/cleaning. You are not allowed to talk to ANYONE; all correspondence must be through email so you will spend countless days waiting for responses and defending yourself to employees who lie, manipulate move-out statements, and falsify information. Take pictures and keep good records. Check their math carefully because they double bill and manipulate numbers in their favor. I did all of that, and it took me over a month, day in and day out, to get my refund okayed. I have not received it, but I do have a signed document stating I will. Rent from someone else and stay clear of this monster!
  

  Progress Residential Property Manager LLC

  Date: 07/21/2023

  Hello *********- thank you for the review and your honest feedback.  It sounds like you have had a frustrating experience and I would like to know more.  I will be contacting you for some additional information.

  Advocacy Team Progress

• Review fromBrittany P

  Date: 07/20/2023

  1 star

  Brittany P

  Date: 07/20/2023

  I only been living in this house for 30 days and the minute I officially settled in.. I noticed there in mold in my bathroom and the air quality in my home is so think and unable to breath. My daughter and I have been having breathing issues since living in this home. I complain and COMPLAIN and nothing has been done. I keep getting the runaround. No one is answering phones. Doctor ***** has accumulated. My daughter and myself is asthmatic and living in this home is unsafe for both of our well being.
  

  Progress Residential Property Manager LLC

  Date: 07/21/2023

  Hello ********- thank you for the review and I appreciate you brining tis concern to my attention.  I would like to get some additional information from yo and will be contacting you.

   

  Advocacy Team Progress

• Review fromAnna W

  Date: 07/20/2023

  1 star

  Anna W

  Date: 07/20/2023

  Im sending this as a courtesy after, I will be providing all documents and videos to news stations across the ** and giving an interview. As well as many state and local leaders to make sure this scam of a company be held accountable. I give this company no stars because I see firsthand how this company treat their tenants. Its a shame!!!! There are houses owned by this company and they put everything on their tenants like they home owners. I lived next door to one of the properties and I have complained for years to have them cut this dead tree that is growing on my property when it rains it mud because no grass will grow because of this dead tree. I see this company walked my neighbor property and talked a good game but done absolutely nothing. Is it the tenant job to lay sod? I think not, because if the deed isnt in the tenants name I think Progress you need to get a plan and execute!!!!!!!!!! I seen many tenants come and go here because of this issue and being fine because the property management company are slum lords. However your houses don't look like that in that neighborhood not to far from here because they don't play with you!
  

  Progress Residential Property Manager LLC

  Date: 07/21/2023

  Hi ****-

  Thank you for taking the time to share your feedback about your experience with Progress Residential. We're sorry to hear about the issues you've encountered with the home next door to you. We apologize for any inconvenience you have experienced and if ou still need our help or have any more questions, please give us a call at 833.PRG.RESS
  

• Review fromCa D

  Date: 07/18/2023

  1 star

  Ca D

  Date: 07/18/2023

  Whats the point of putting your complaint if they will not allowed to enter everything people need to know about this companies. Worst experience ever JUST STAY AWAY. Irresponsible, liars, a complete scam regret using them. Customer service is a 0 or big will never recommend them. They will try to **** every ***** out of you looking into legal advice. Can write a book with my experience this time. Businesses like this should be shut down.
  

  Progress Residential Property Manager LLC

  Date: 07/20/2023

  Hi ******- Thank you for your honest feedback and I am very sorry that you had a frustrating experience during you time renting with us. If there is anything we can do to assist a specific concern please give us a call at 833.PRG.RESS.

• Review fromSamantha F

  Date: 07/18/2023

  1 star

  Samantha F

  Date: 07/18/2023

  We have been approved for a home since june 29 and was told we could move in July 1st. It is now July 18th and still being told we cant move in with no explanation. We have explained 50 times thats this is an urgent time sensitive case and we will be without a home if they cannot get us in our approved home and they do not seem to care. They just transfer me and repeat the same script everytime I call for answers. They refuse to transfer me to a supervisor. This company does not care about your individual needs. They do not care that I will be homeless!
  

  Progress Residential Property Manager LLC

  Date: 07/20/2023

  Hi ********-

  Many of our homes across the country are in master-planned communities that are governed by ***s. ***s typically provide residents with benefits and amenities in exchange for residents following rules and restrictions that help maintain quality standards throughout the community.  These rules and restrictions are laid out in detail in the ***s Covenants, Conditions, and Restrictions (CC&Rs), which youll receive when you move in.
  
  Some ***s have their own resident and lease approval process, which will occur in addition to our review and approval process. In these cases, our approval of your Lease Application will be subject to the ***'s approval. This may take up to 30 additional days to process, depending on the **** so please plan accordingly and contact us for more information. You may be asked to provide any additional information, as required by the *** in its approval process.