Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Discount Tire has 1292 locations, listed below.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  2030 S. Country Club Drive Mesa, AZ 85210-6857

• 

  Discount Tire

  7040 N. 43rd Avenue Glendale, AZ 85301

• 

  Discount Tire

  1230 S. Milton Road Flagstaff, AZ 86001

• 

  Discount Tire

  1572 E Florence Blvd Casa Grande, AZ 85222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or around 11/25/204 I called the Discount Tire store located on ************************************** Spring, TX ***** and was given a quote for a set of tires (C-sport Phantom-245/60/r18 by the employee named ******. ****** stated it would be $497 total out the door price for the set of 4 tires with installation. I agreed on the price and made an appointment to get the tires installed on my vehicle on Dec 02, 2024. I arrived on Dec 2nd and was in the process of payment for my tires when I was told by the Assistant manager named "Hunter" that I could not get that price. ****** stated that the price I was given was incorrect and they would not honor it due to an employee error. I asked to speak to the genera manager for the store and I was told by ****** that his name was ***** but he was busy. ****** stated he would go talk to ***** about the price on the tires. ****** returned a few minutes later and stated that ***** also stated he would not honor the price given by his employee. I requested to speak to him once again but was denied. I have been loyal customer for many years and it's extremely disappointing and upsetting at the service I received at this location and the lack of assistance from the assistant and general manager. I strongly believed that if I was given a quote by their employee, it should be honored without any hesitation.

  Business Response

  Date: 01/27/2025

  Hello,

  Thank you for reaching out to us. I am sorry to hear that your experience did not go as planned. I have shared your comments with our regional leadership for the ******* Rd location. Please expect to be contacted within the next 2 business days. If you have any additional questions or concerns you would like to have addressed, please follow our link below:

  **********************
  
  

  Discount Tire

  [ ref:_00D6g34gEj._5006g187fZ8:ref ]

  Customer Answer

  Date: 01/28/2025

  I have called the customer service line ********************** 4 times since the incident and have been promised the same resolution. Every-time I have been told that my complaint has been escalated to the regional manager and will receive a call back. 2 months later have gone by and no one has contacted me. 

  Business Response

  Date: 01/28/2025

  Hello ******,

  We thank you for following up with us and for sharing your recent interaction with our customer care team. We take your concerns seriously and we are looking into this matter with our regional staff. We have asked that they contact you directly regarding your comments and concerns and we have asked that they follow up with you soon. We understand your concerns and want to make sure that you are taken care of. Please expect to be contacted regarding this matter soon. 

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:01/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to discount tire to change tire while the fix that they broke the back truck I attached the Quote to fix that.

  Business Response

  Date: 01/23/2025

  Hello,

  Thank you for reaching out to Discount Tire. It does appear that you have been in contact with our claims team. We do advise reaching back out to our claims team with any additional documentation you have. 

  If you have any additional questions or concerns you need to have addressed, please reach out to us with our link below. 

   

  **********************

   

  Discount Tire

   

  [ ref:_00D6g34gEj._5006g187TGE:ref ]

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In November 2024, I visited their store to replace four tires. During the service process, all four of my wheel rims were scratched and damaged.I reported the issue directly to the store, and they advised me to follow their complaint and claims process. I was informed that a specialist would contact me to resolve the matter. My original request was to replace the damaged rims with new ones. However, this request was denied, and they stated that only repairs could be ********** proceed, I was instructed to submit a repair quote. My rims have a blue logo that needed to be perfectly preserved, which resulted in a higher-than-usual repair cost. I provided the quote and submitted all the additional official documentation they requested. Despite complying with their requirements, I have not received any follow-up communication.I have made multiple attempts to contact Discount Tire to resolve this issue, but my efforts have been unsuccessful. The lack of communication and resolution has caused me significant frustration.I am seeking assistance from BBB to help mediate this matter. My desired resolution is for Discount Tire to either replace the damaged rims with new ones or fully cover the repair costs to restore the rims to their original condition.Thank you for your time and assistance.

  Business Response

  Date: 01/21/2025

  Hello Kai,

  We thank you for bringing this matter to our attention, and we can see that you currently have a claim in our system. We will reached out to our claims team regarding the comments and concerns that you have shared with us. We will ask that a member of our claims team follow up with you directly regarding your claim. So please expect to be contacted within the next 3 business days.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was missing a valve cap and the other 3 were loose. The psi are ***** randomly in each tire in the winter. That's just too much psi especially in cold weather. I am now missing original OEM valve caps on my tires and dirt and sand will get in and ruined my tires. I emailed them but no resolution.

  Business Response

  Date: 01/18/2025

  Hello ** ****,

   

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. 
  
  I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at ******************************** I will follow up with our management team.
  ** ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  
  Sincerely,
  Discount Tire

   

  [ ref:_00D6g34gEj._5006g1879me:ref ]

  Customer Answer

  Date: 01/18/2025

  I will await appropriate response

  Business Response

  Date: 01/20/2025

  Thank you for your reply. Your concerns have been sent for review with our store management team. Please expect to hear from them within the next business day to discuss your concerns and determine the steps we can take to make this right. We appreciate the opportunity to follow-up, and look forward to speaking with you soon. 

  Discount Tire

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/10/25 I brought my vehicle to Discount Tire store on Marketplace Blvd. to fix a flat tire (rear tire on the passenger side). Prior to this all tires were working well, maintaining steady, even pressure. I purchased all four tires mid-year 2024 from Discount Tire. After the store fixed the flat tire, over the weekend I noticed that the pressure in the tire they fixed was low. All other tires maintained steady even pressure at 37 psi. I brought the vehicle back to the store, to replace the tire, as it was on warranty. The store replaced the tire, and set pressure in all tires at 37 psi which I verified. I checked the pressure about 30 mins later. The tire that was fixed was low at 35 psi while other tires were still at 37 psi. Being unhappy with the service I brought my vehicle to Discount Tire in ****** to get a second opinion. They took a look the wheel and tire and acknowledged some dents but denied that they caused it. They put the tire back on and set pressure at 37 psi on all tires. When I started my vehicle the lights on my dashboard wouldn't work. It took several tries before they came back. When I got home and checked the tire pressure again, both rear tires were low at 35 psi, while the front tires maintained 37 psi the pressure. That should not have happened as tire pressure normally goes up as vehicle is driven. It's my conclusion that both stores, especially the one on Marketplace Blvd mishandled my car either on purpose to create an opportunity for further repairs or due to their improper procedures. This is not the first time our cars needed additional work after being serviced at Discount Tire. On another occasion we had to replace tire monitoring sensors when they magically and suddenly stopped working after tire change services at Discount Tire on Marketplace Blvd. To resolve this issue I would like to have a certified mechanic replace my rear tires, wheels and tire monitoring sensors. I would like Discount Tire to pay for those repairs.

  Business Response

  Date: 02/12/2025

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:01/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  About 2 weeks ago, I took my SUV to discount tire to have the tires rotated. When they finished, the tire technician who gave me my keys was acting very strange, He was overly helpful, and acting funny. My car door was open for me, with the engine running, so I did not think anything of it. When I got home, I closed the door and immediately saw my drivers door handle was broken. I DID NOT EVER HAVE problems with my door handle until I got home that day. I called the manager at the store and informed him of the incident. He asked me to bring my vehicle to discount tire. I brought it up there, and he completely defended his employee, said he would never break anything. He did not care about the damage that was done to my vehicle. After he was done defending his employee, he just walked off. He was very unprofessional, and obviously does NOT care about customer satisfaction. You would think he would at least have tried to watch the security camera, or something.

  Business Response

  Date: 01/16/2025

  Hello *******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:01/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an invoice with all of my information on it sent to my email, but I did not have any service done, nor do I own a 2005 ***** Civic. When I called to ask about it, they said their new guy messed up, that they actually saw a ***** CR-V and that the warranty was under my name. I told them that I know they check IDs and that the warranty for the tires should have been switched over to the new owner and not kept under my name. So now a complete stranger has an invoice with my name, phone number and address.

  Business Response

  Date: 01/15/2025

  Hello *****,

  Thank you for reaching out to Discount Tire and sharing your experience with us. I am sorry for inconvenience this situation has caused. I have shared your comments with our store manager and regional leadership for the store to follow up with you and address your concerns. Please expect to be contacted within the next 2 business days. 

  If you have any additional questions or concerns your would like to have addressed, please reach out to us with our link below: 

  **********************

  *****, I thank you for sharing this experience with me, and for the opportunity to help correct this situation.

  Discount Tire

  [ ref:_00D6g34gEj._5006g186wXl:ref ]

• Initial Complaint

  Date:01/13/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  While a set of 4 new tires were being installed on my car, Kegan P presented me with a socket, purportedly from the work bay and containing a lug nut from my car, from which a ***** wheel mounting stud was extending. The stud, according to Kegan P, was so rusted to the lug nut that it would not have been remoivable with only a basic lug wrench if the car had been stranded at the roadside with a flat tire. He then said that the car needed new lug nuts. I accepted his explanation and agreed to have the car's existing lug nuts replaced. Later, as I began to think about it, I realized that the threads of the stud I had been presented with were encrusted with corrosion deposits that would not have been there if the stud had been recently extracted from my car. The kind of encrustation I saw could only have been there if the threads had been out of their receptor and exposed to moisture over an extended period of time. Further, I learned that Kegan P has, in the car racing circles he frequents, a reputation for trying to deceieve people regarding his car racing abilities. Apparently, Kegan P thought that because I am elderly, I was a good *****

  Business Response

  Date: 01/14/2025

  ******,

  Thank you for bringing this to our attention. What you describe here is concerning, and we would certainly like to look into this further. We will be reviewing your comments with our store management team and senior leadership, and requesting that they reach out to you within 2 business days to discuss this further. We appreciate the opportunity to address your concerns, and look forward to speaking with you soon. 

  Discount Tire

• Initial Complaint

  Date:01/13/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We change tire there and they lost out tire lock key and now since Wednesday I tow the car to the store for change flat tire but they keep just lie and saying 2 hours will be ready and days gone my wife almost losing her job not able to get to the job last week and this week is same and store just saying same thing

  Business Response

  Date: 01/13/2025

  Hello Omrinder,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  Omrinder, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

   

• Initial Complaint

  Date:01/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to this discount tire in *********, ********* to get my tires rotated and balanced. I have a 2015 F150 with a 6 inch lift kit and 35 inch tires on it. They are aftermarket wheels. These wheels costed me about $2400 not including the tires mind you these wheel have spring loaded center caps. They rotate my tires I get home take a look at my car and my back passenger center cap is missing due them not properly installing them They were already closed so I called the next day to let them know that they did not put my spring loaded center cap back correctly and I was missing one so they ordered me a new center cap which ended up not fitting. I spent 3 1/2 weeks trying to get a hold of someone to get me new center caps. I finally got a hold of a manager of the manager after getting in contact with revenge and them telling me that they never placed the order with them in the first place. I sent him the pictures he needed on November 8, 2024 so we could get the right center cap this time. This manager of the other manager that I spoke to told me that he would order me 4 Brand New ****** caps due to their mistake and I was perfectly fine with that. He called 2 times in November to give me an update and I never heard from him after. I have called 13 times since December 3 of ****************************************************************************************************************** I just missed him. My fianc finally got a hold of someone today and they told him oh theyre on backorder. Theres nothing that they can do about it even though these people installed my center caps incorrectly, which caused me to lose the center cap. I just want them to fix the issue that they caused because of their negligence and right their wrong

  Business Response

  Date: 01/09/2025

  Hello *******,

  Thank you for reaching out to us about your center caps. We do apologize that we failed to ensure clear communication with you regarding your center caps. Please do expect to be contacted by our management team within the next 2 business days. If you have any other details you would like to share please follow this link ********************** and provide us your details.

  Discount Tire