Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received prepaid credit cards as a result of a promotion I purchased. I just went to use the credit cards now and it says that the credit cards have expired. I asked for the company to please issue a new credit card that is valid, or please transfer the funds into my bank account, and they said they could not do that. I have put the credit card numbers below:US ******************************* *******************- ******************* This request is asking the company to please reissue the credit cards, or transfer the money directly into my bank account. I am due these funds, and it isn't fairor honest that they are taken away from me. Please contact me to discuss the situation, and include your full name, direct phone #, email address, hours you are available, and the best time to reach you.

  Business Response

  Date: 12/19/2024

  Hello *********,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/19/2024

  I understand that the business has written me letting me know they received my complaint, but they have not addressed the complaint yet. They're hoping to get back with me within two business days. I would normally not accept or reject their answer at this time as I have not received an answer yet, but this BBB only allows 5 calendar days to elapse before the case is closed. This is too short of a time.. the BBB should allow at least 14 days to receive information from a business, such as we are seeing now. There's no way this should be closed that quickly. Therefore, I am keeping this complaint open, and rejecting the company's response as it is not an official response yet. I would like to ask the BBB to please change their policy to allow for 14 business days to have gone by before a complaint can be closed due to no activity.

   

  BBB, Please contact me directly via phone for this. Please also acknowledge that you received this message and that you will be doing so. Thank you and have a nice day!

  Business Response

  Date: 12/20/2024

  Hello *********,

  Thank you for reaching back out to us.We are sorry to say that we do not control BBB's policy in how they resolve or close their cases. We have confirmed your concerns have been delivered to our management team and that you should expect to be contacted soon. Please do follow this link ********************** and let us know if you have not heard from anyone by the following business day.

  We truly appreciate you giving us the chance to assist you.

  Discount Tire

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a set of tires online and paid. Discount tire charged my card and it was left pending. I went to my car appointment and had the tires installed, and the next day I was double charged for the tires. An extra $1051 and change taken from my account with no authorization. I called the store and they said they could do nothing for me and to just wait. My bank confirmed both charges are present. I was also never refunded for the tire disposal fee even though I kept the old tires. Its nearly Christmas and I need that money for presents.

  Business Response

  Date: 12/19/2024

  Hello ******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 12/20/2024

  I have yet to be contacted by anyone from discount tire, instead they just waited the 10 business days for a pending transaction to automatically fall off. I got the money back due to the transaction timing out, not due to any of discount tires efforts. If this had been the end of the month when bills were due this would have been completely unacceptable. It already is. 

  Business Response

  Date: 12/21/2024

  ******,

  We are sorry to hear that you have not yet heard back regarding the concerns you had. While we are happy to hear that the pending charge has been removed, we still need to make sure your disposal fee is addressed, and to make sure all of your questions and concerns regarding this billing are answered. We will be following up with senior leadership and our store management team for further review. Please expect to hear from them within 2 business days of this message. 

  Thank you for the opportunity to follow-up.

  Discount Tire

• Initial Complaint

  Date:12/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased ****** mile tires ******** Primacy MXM4 Set 4 Tires that have not upheld.Discount Tire not honoring to replace them free of charge...I even purchased the voucher certificates.I am getting the run around, started last year when I went to location to get my tires rotated and air pressure checked and they mention that I needed 4 tires.I mention that couldn't be so I purchased the tires in 2020. Due to my recent forms of employment change the demand for me to drive a lot has declined tremendously. know for certain I hadn't/still haven't driven ****** miles on the ******** they come back later and say I need to purchase not 4 tires but 2 tires now.Either way still didn't agree with that b/c again.I wrote a letter to Corporate which met with no success.I just concluded that I utilize the certificate in the event I get nail or something to that effect.Which I did have a nail, I called AAA they put a Spare I stopped by Discount Tire Location 12/06/2024 to inquire if again decision be changed unfortunately provided an estimate for new tires... Been calling around and chkg w/others and I reached out to ******** and they suggest that go to Discount Tire for a Warranty chk. So I returned 12/11/2024.***resentative reluctant to do, as of 12/14/2024 I haven't heard back from ******** Warranty very likely that ***resentative didn't even bother to contact ********...I am going to reach out to them and Inquire if so Monday 12/15/2024...Discount *** mention that tires 6 years old, which not true I purchased in 12/31/2020.I know last yr Discount *** mention that tires that put on old, which that should not be held against me b/c Discount Tire put them on why would put already old tires on car, also, mention that maybe chose a different Model ******** tire b/c no good...Which strange that they are still selling this tire model, even the representative gave me a quote on this same tire model if it is not a good model tire that lasts why are they still marketing it?

  Business Response

  Date: 12/16/2024

  Hello ********,

  Thank you for reaching out to us about your tires. We are sorry to hear about the rapid wear on your tires. We do apologize for any confusion or inconvenience this has caused. We will be sure your concerns are addressed by our store management team. If you have any other details you would like to share please follow this link **********************.

  Discount Tire

  Customer Answer

  Date: 12/16/2024

  I returned VM from ****** Manager at the Stockbridge LocationDidn't have a clue of what is going onAgain getting run around, all information included in this complaint is from their system of proof of purchase very bothersome that he didnt  know what is going onAll I want is for to be refunded at this point, someone from Corporate to speak with me on how they can do thatMaybe I can just ask ********** team to analyze the info pretty certain they will not have a problem doing soThis is terrible service, yes, I called ******** Tire Warranty this morning they they have no record of the  Discount Tire Rep ****** ***** calling since date came in for warranty chk on 12/11/2024As a matter of fact they said they tried calling Discount Tire themselves also w/no success on 12/10/2024

  Business Response

  Date: 12/17/2024

  Hello ********,

  Thank you for reaching back out to us. We have escalated your concerns to our regional staff. Please do expect to be contacted soon. If you have any other details you would like to share please follow this link **********************.

  Discount Tire

  Customer Answer

  Date: 12/22/2024

  I can say I got a call from ***** ***** 12/19/2024 VMI called spoke w/Friday12/20/2024After called ******** to get paperwork for warranty of tire in course of conversation ******** mention that be sure purchase extra coverage for tire when get new tires that way if this happens again be coveredI mentioned I didAlso ******** Rep ******** that the tires sold to me by Discount Tire already old DOT date 2016I  purchased 12/31/2020He advised that call Corp Off gave me # **************)He said that they make it right shouldnt be paying anything

  I calledThey said have to follow up w/***** BrownI dont know how go but call him bck 12/23/2024 ********* unable call b/c short staffed at job

• Initial Complaint

  Date:12/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 19th 2024 I purchased tires for my vehicle at Discount Tire I went back after eight months and was told that I need it to replace my tires. I have not done a lot of driving and Im not sure how within eight months I would need to replace tires. With all my years of driving, Ive never had to replace tires this fast. The company is unwilling to remedy this issue. This just tells me that Discount Tire gave me bad tires to begin with.

  Business Response

  Date: 12/16/2024

  Hello ******,

  Thank you for reaching out about your recent visit. We do apologize for the confusion and inconvenience this has caused. We will ensure your concerns are given to our store management team. We will also be asking them to reach out to you so please do expect to be contacted soon. If you have any other details you would like to share please follow this link ****************************;

  Discount Tire

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello I am leaving this rcomplaint as a very dissatisfied customer. Long story short, unfortunately I got a nail on one of my tires, brought in to get patch, gentlemen mentioned he wouldnt be able To fix it due to nail being in a unsafe area however, I did purchased the certificate but guess what! It doesnt cover! Its upsetting because I was mislead, and lied to. When I bought my tires, they explained that my certificate would cover my tire if at any point in time any damage to it, including a nail was unrepairable They would give me a new tire, which as of today I was told my tire is unrepairable. Unfortunately, as I came to discount tire today that was not the case the gentleman tried to explain due to safety reasons, etc. etc. etc. which I understand however I dont see the point why I paid $140 plus in a tire certificate if I can even use it, I feel I have been cheated on I feel I have been taking advantage of and most importantly they took my money. Im not trying for $140, Im more upset about the fact that they misled me to take my money away when I swapped my tires. It seems discount tires only finds a way to say your tire is un repairable, The certificate is no longer valid, in order to take your old tires and obviously upsell you on brand new tires. What happened about the consumer what happened about a business reputation? Its sad how its all money driven and unfortunately, theres nothing we consumers can do about it. Unfortunately, I paid for a tire and my certificate..

  Business Response

  Date: 12/14/2024

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:12/11/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint against Discount Tire for an appalling experience with their delivery and service. Their negligence and incompetence not only disrupted my entire week but also caused undue stress and frustration.I placed an order with Discount Tire for a full set of tires, which was scheduled to arrive on Tuesday, December 10th. Upon delivery, I was informed that only the rear sets had been delivered. Despite this initial inconvenience, I took the time to drop my vehicle off at their location. Soon after, I received another call stating that only one front tire had been delivered instead of two.This second delay completely derailed my carefully planned week. I had to reschedule two other important appointments just to accommodate their mishandling of my order. Their lack of communication, coordination, and basic competence reflects a total disregard for their customers time and commitments.The ripple effect of these delays caused me significant inconvenience and demonstrated a level of unprofessionalism I have never encountered before. Given this experience, I will never be using Discount Tires services again, and I feel compelled to warn others about their inability to fulfill even the simplest of commitments.This level of service is unacceptable, and I am requesting a formal acknowledgment of their mishandling, along with appropriate actions to ensure no other customer has to endure such an ordeal. Additionally, I expect compensation for the unnecessary inconvenience and wasted time caused by their failure to deliver on their promises.

  Business Response

  Date: 12/12/2024

  Hello *******,

  Thank you for reaching out about your recent experience. We are sorry to hear about the situation you have had with the install of your new tires. We do apologize for the inconvenience the delayed delivery has caused. We will get this to our management team for review and they will contact you within the next 2 business days. If you have any other details or concerns you would like to share please follow this link ********************** and let us know. 

  Discount Tire

• Initial Complaint

  Date:12/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern,I am writing to file a complaint regarding defective tires I purchased from Discount Tire on November 20, 2024. The experience has been frustrating, and I am seeking assistance to resolve this fairly.After purchasing two Phantom tires for $364, I noticed my car pulling hard to the right immediately after leaving the store. I scheduled an alignment at *******, costing $100. During the alignment, they found the Phantom tires were defective, which caused the issue. ******* provided written documentation confirming this.On December 11, I returned to Discount Tire with this documentation. The store acknowledged the defective tires but did not have replacements in stock. Instead, I was offered Falken tires and credited $260 for the defective tires, requiring me to pay an additional $182. This credit was less than the $364 I originally paid. (I was told The less amount was due to labor cost)Upon leaving with the replacement tires, I discovered I needed a second alignment, which will cost me another $100. This adds to my frustration, as the first alignment was unnecessary, and I am now incurring further *********** date, I have spent:$364 for defective tires $100 for the initial alignment $182 for replacement tires $100 for a second alignment I am requesting reimbursement of $200 for the two alignments caused by the defective ******** a loyal customer of over two decades, I am disappointed with this experience and hope Discount Tire will work with me to resolve this issue fairly. I can provide supporting documentation from ******* upon request

  Business Response

  Date: 12/11/2024

  Hello Ashiya,

   

  Thank you for giving us this feedback. We do apologize for the confusion and inconvenience this has caused. We will get this to our management team for review. Please do expect to be contacted within the next two business days. If you have any other details you would like to share please follow this link **********************. We will ensure the information is added to your case. We truly appreciate you giving us the chance to make this right.

  Discount Tire

  Customer Answer

  Date: 12/11/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and the business lap has a store manager ***** contact be directly. ***** went above and beyond to make sure my issues were resolved and apologized for the inconvenience. I appreciate the BBB for there meditation in this matter I am beyond satisfied with the outcome. 
  Regards,
  
  ****** *****
  
   
  

• Initial Complaint

  Date:12/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/5/24 : 0800 $1388.89 ******** Defender 2 225 /60 R16 I had four new tires (with certificates protection) installed on 12/5 at your location at ****************************************** ***********************. I dropped my vehicle off at 0800 and picked up the vehicle at 1245. I was informed after the installation that one of my tire pressure sensor batteries was dead and that the other three were low and about to go out. Unsure as to why I wasn't informed about this prior to completion of the install, I scheduled time on 12/6 to have the new sensors installed. During my second trip to the location my cars were locked in my vehicle with it running, and I had to have my wife take off of work to go to our home to get the spare set of keys and brin g them to me, which burned nearly a quarter tank of fuel. and costed both of us over an hour of work time. On 12/7 I went out to start my vehicle at 0730 to take my daughter to her debate tournament when I noticed my tire pressure light was back on, and that my right front tire had gone down to 27 percent. I thought it could just be the winter elements so I drove her to school and went to get my vehicle washed. While drying off my right front fender I noticed air bubbling out of the valve stem. I aired up the tire to match the others and called the location where I had the tires installed. I am now scheduled to return to the store for the third time later today to have them assess the situation which will take at least another hour of my time. I feel like the amount of time away from work this cost both me and my wife, fuel to and from the location, and the lack of attention to detail should result in some sort of adjustment of the bill or full refund. Please call me at ************ to discuss my options.

  Business Response

  Date: 12/10/2024

  Hello *****,

  Thank you for bringing this to our attention. We are sorry for the experience you are describing and our failure to deliver on the expectations we set for you. We do apologize for the inconvenience this has caused. We will get this to our management team to review. If you have any other details you would like to share please follow this link ********************** and provide those details.

  Discount Tire

• Initial Complaint

  Date:12/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/12/2019 I purchased a set of four new tires for my car. I asked for the replacement certificate and the repair/maintenance certificate. History will show that I have purchased all of the tires for all our cars from Discount Tire and I always get these certificates. I paid a total of $712.45. I recently had my tires filled and checked at Discount Tire and was told that they need to be replaced. These tires have only been driven ****** miles and are rated for ****** miles. I inquired about new tires and my warranty. Discount Tire had noted the warranty certificate on my original receipt and had billed me $0. They now tell me that they will not honor a warranty replacement for these tires because the manufacturer does not offer them a warranty. Discount Tire knowingly and deceptively sold me low quality tires and unbeknownst to me, they removed the warranty charge during the sale. I would like my tires replaced or at least a prorated cost for replacement.

  Business Response

  Date: 12/09/2024

  Hello *****,

  Thank you for reaching out to us regarding your tires. We do apologize for the confusion and inconvenience this has caused. We will get your feedback to our management team for review. If you would like to provide any more details please follow this link ********************** we will reach out to you as soon as possible.

  Discount Tire

• Initial Complaint

  Date:12/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Damage to my wheels occured on Oct 9, 2024. I came in for 2 rear tires advised the service writer to have his best man do the work and had them take pictures of the wheels before any work was performed. They apparemtly no longer have the pictures. After the work was performed I told them my wheels were damaged *** I wanted to file a complaint. They chose not to take any pictures but I did. which i am including. I was contacted by ****** ******* of Fleet Response a few days later. Her first resonse was it't my word against theirs. A few ays later it became the damage is not consistant with the service provided. After that it became "normal wear and tear" . The claim number is *******. I have uploaded an estimate for the wheel repair which is $1000.00 and the estimated rental car cost is $237.00 as the repair process will take 3 days. The pictures I have provided show the damage to my rea wheels and since they cannot provide the pictures they took before the service I am providing pictures of my front wheels as a point of reference. They are the last 2 pictures . This has been going on for over 6 weeks and they refuse to take any responsibility for th damage and are not giving my after pictures any credence. They chose not to take any pictures at the time the complaint was filed which was immediately after the service. This complaint supercedes the one filed on 11/22/24 which I felt was not detailed enough..

  Business Response

  Date: 12/05/2024

  Hello ****,

  Thank you for bringing this matter to our attention and we appreciate you sharing your recent experience with us. We see that you currently have a claim in our system and that our claims team is currently revieing your concerns. I ask that you please expect to be contacted by our claims team within the next 3 business days. If you have any additional questions or concerns please feel free to follow the link below. 

  **********************

  Sincerely,
  Discount Tire