Business Profile

Tire Dealers

Discount Tire

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Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

606 total complaints in the last 3 years.
236 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Damage to my wheels occured on Oct 9, 2024. I came in for 2 rear tires advised the service writer to have his best man do the work and had them take pictures of the wheels before any work was performed. They apparemtly no longer have the pictures. After the work was performed I told them my wheels were damaged *** I wanted to file a complaint. They chose not to take any pictures but I did. which i am including. I was contacted by ****** ******* of Fleet Response a few days later. Her first resonse was it't my word against theirs. A few ays later it became the damage is not consistant with the service provided. After that it became "normal wear and tear" . The claim number is *******. I have uploaded an estimate for the wheel repair which is $1000.00 and the estimated rental car cost is $237.00 as the repair process will take 3 days. The pictures I have provided show the damage to my rea wheels and since they cannot provide the pictures they took before the service I am providing pictures of my front wheels as a point of reference. They are the last 2 pictures . This has been going on for over 6 weeks and they refuse to take any responsibility for th damage and are not giving my after pictures any credence. They chose not to take any pictures at the time the complaint was filed which was immediately after the service. This complaint supercedes the one filed on 11/22/24 which I felt was not detailed enough..
Business Response
Date: 12/05/2024
Hello ****,
Thank you for bringing this matter to our attention and we appreciate you sharing your recent experience with us. We see that you currently have a claim in our system and that our claims team is currently revieing your concerns. I ask that you please expect to be contacted by our claims team within the next 3 business days. If you have any additional questions or concerns please feel free to follow the link below.
**********************
Sincerely,
Discount Tire
Initial Complaint
Date:12/04/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Discount Tire in *********, ** damaged my car on 11-01-2024 doing an all wheel alignment. They stripped the bolt on the left rear wheel a -arm and crushed the alignment tab on the frame. When they reconnected all the safety sensors on the car that they had to disconnect in order to do the alignment they took the car off the rack so I could take it to the ***** dealer to fix the damage and brought the car over to me to leave and I noticed 15 safety sensors going off flashing and beeping and they said they were sorry and don't worry they would take care of it.I left Discount Tire asap and drove 4 blocks down the road to the ***** Dealership to get the car fixed. They had the car for 3 days and fixed it. The repair bill was for $735 which I paid and had Discount Tire file a claim for the damage which they just emailed me after 4 weeks dening my claim. Since when can a business damage your car and not have to pay?I want my $735 they owe for all the repairs done to my car. I found out just at the ***** dealership of a customer who went to the ********************** in *******, ** for an alignment where they sripped the bolt on her car and another person who also had a bad experience having an alignment. Discount Tire only started to do alignments 8 months ago. I have pictures to show but I can't upload them. Please Help!
Business Response
Date: 12/05/2024
Hello,
Thank you for reaching out to us regarding your claim. We do see this is being processed and please do expect to be contacted by our claims team within the next 2-3 business days.
Discount Tire
Initial Complaint
Date:12/01/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/27/2024 I had Discount tire replace the tires on the rims I use for winter. These rims are only used during winter. Discount Tire unmounted my summer rims/tires so I could store them. During the replacement of the old winter tires with the new ones the staff misplaced the **** sensors that keep track of the air in the tires. I found out once I drove away I started receiving messages on the dashboard that the **** systems was not responding. I went back immediately to inform the staff, manager **** was very confrontational. Only solution offered was for me to pay for the sensors. Would not listen to me in the slightest. All modern *** rims come with **** sensors by default. The shop clearly misplaced them and would not agree to repair. I want the $172.00 I was made to pay refunded.
Business Response
Date: 12/02/2024
Hello

Thank you for giving us your feedback and request. We do apologize for the confusion regarding your TPMS and the inconvenience this has caused. We certainly want to look into this for you.
If you would please follow this link ********************** and provide your details. Once we have your information, we will be reaching out to you directly and working to ensure your satisfaction. Thank you for giving us the chance to make this right.

Discount Tire
Customer Answer
Date: 12/02/2024
The link in the response ********************** sends me to a site for leaving reviews.
Business Response
Date: 12/03/2024
Hello,
We apologize for any confusion this has caused. The link is a way for you to submit to us that we can tie to your information to your profile within our systems. It is optional to follow the link and if you choose not to we will do our best to continue communication through the BBB website.
Discount Tire
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Tell Discount tire in littleton ** to answer calls and help returning customers.
Business Response
Date: 11/26/2024
****,
Thank you for sharing this with us. We apologize for any inconvenience this situation has caused. We will review this with store management in order to ensure we improve our accessibility for our customers on the phones. If you have any additional questions or concerns, please reach out to us directly at the following link and we would be happy to assist you further: **********************
Discount Tire
Initial Complaint
Date:11/25/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/4/2022 I purchased 4 new tires for my truck and 4 refund/replacement certificates at a cost of $275. They were sold to me under the pretense of "if the tire is damaged beyond repair, it is replaced for free". In September of this year I ran over part of a ladder on the freeway that damaged one of the tires. On 9/27/24 I took the vehicle to Discount Tire and was told that because the tire held air, it was not damaged beyond repair. There's hunks of rubber missing from the $491 near new tire and I haul heavy loads on the truck. That tire is damaged beyond repair and not safe yet the small print on the certificate, the verbiage that was not conveyed to me, was enacted and they denied the claim. I now have a useless tire and obvious 4 useless certificates I paid $275 to get under false pretenses.
Business Response
Date: 11/26/2024
******,
Thank you for sharing your experience with us. We apologize for the way your recent visit was handled. We will be reviewing your concerns with our store management team and regional office, and requesting they reach out to you within 2 business days of this message to personally address each concern with you. We appreciate the opportunity to follow-up, and look forward to speaking with you soon.
Discount Tire
Customer Answer
Date: 11/26/2024
Discount tire has proved this response to me after I filed a complaint through their own system. I then get a call from a "local" store *** and he explains the tire is not damaged beyond ***air as it holds air. I don't seem to be able to convey to these guys that a tire with a piece if center tread ripped to the belt, IS damaged beyond ***air. I have motor raced and Baja travelled my entire life and know more about tires than the kids that are telling me what the comapy tells them to say...they are incorrect.
My issue is with their certificates that are sold under the pretense that any tire damaged beyond ***air is ***laced....the small print that the sales *** does not mention is the tire actually has to NOT hold air. Their certificates are 100% a scam. If someone wants to call and say they well ***lace the tire (they have photos) and refund the scam certificate cost of $275, then I will accept their response...not another call from a kid at the local store.

****** ******
Business Response
Date: 11/26/2024
Hello ******,
Thank you for this additional response. We are looking into this with our management team. Please do expect to be contacted within the next 2 business days.
Discount Tire
Initial Complaint
Date:11/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Please see attachment
Business Response
Date: 11/25/2024
******,
Thank you for bringing this to our attention. We apologize for the inconvenience this has caused. We will be reviewing your document with our regional office and senior leadership, and requesting that they reach out to you within 2 business days to discuss this further. We appreciate the opportunity to follow-up, and look forward to speaking with you soon.
Discount Tire
Customer Answer
Date: 11/25/2024
Morning,
** **** called me this morning with some options. Told me he'd call me back with timeframes etc and I haven't heard back. Wish to keep this open until they actually rectify or make good on promises please.
Anything needed from me please let me know, I am happy to help.
Have an excellent day,
****
Business Response
Date: 11/26/2024
******,

Thank you for your reply. We are glad that the process has gotten started for you. We will forward your further comments to **** for his review and to ensure you receive a prompt response to your concerns within the next couple of days. We look forward to having this addressed with you soon!
Discount Tire
Initial Complaint
Date:11/24/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Discount Tire store at ********************************************* and perchased 4 new tires. After driving the vehicle from ******* to ********, it started to make a clunking sound. When I brought the vehicle to my dealership, they determined the lug nuts were loose on the front left wheel and caused one of the wheel stud to break. This resulted in $2855 in vehicle repairs to replace the wheel bearing assembly. Filed claim with Discount Tire(claim: 24-187566 GL). They changed their response from "Discount Tires will pay for the replacement of the loose lug nuts and the broken stud." to "you have exceeded our maximum mileage limit of ***** miles or less. This is a company limit that is established to allow a certain amount of mileage allowed that would be attributable to service vs stud integrity failure" They are trying to use an arbitrary mileage of 1000 miles to disqualify my claim, when in fact the lug nuts became loose after their service, and there is no other way for the lug nuts to become loose had they been properly torqued down. Hopefully BBB can get them to do the right thing. Or I will have to file a lawsuit.
Business Response
Date: 11/25/2024
******,

Thank you for bringing this to our attention. At this time we are standing by our claims teams' decision regarding your claim. If you have any questions or concerns about this decision, please follow-up with our claims representatives directly.

Discount Tire
Customer Answer
Date: 11/25/2024
I do not accept the response made by the business to resolve this complaint

Business Response
Date: 11/27/2024
Hello,

Thank you for bringing this to our attention. At this time we are standing by our claims teams' decision regarding ******** claim. If they have any questions or concerns about this decision, they are invited to follow-up with our claims representatives directly.
Thank you,

Discount Tire
Customer Answer
Date: 12/18/2024
I do not accept the response made by the business to resolve this complaint
Initial Complaint
Date:11/21/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had a nail in my back passenger side tire I told ******* the worker who helped me we went out to look at the the tire when he told me it was cost $241 to replace all 3 tires I said NO just replace the one with the nail and he said no because my front tire was bald so I said if you really have to, then replace BOTH PASSENGER SIDE TIRES. At no point did I authorize them to change my front driver side tire they scammed me so now Ill come back to pay for a third tire, the one with the nail it that was the whole problem to begin with. They did everything except what I wanted. I want them to correct their mistake ASAP
Business Response
Date: 11/22/2024
Hello,
Thank you for reaching out to us about your recent visit. We do see you made another visit to our store the day you submitted this and we replaced another tire for you. We will be contacting our store management team with your feedback and they will be reaching out to your soon. If you have any other comments or concerns please do follow this link and share them with us. Thank you for giving us the chance to make this right
Discount Tire
Initial Complaint
Date:11/20/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of Transaction: 11/19/2024 Money paid: ******* for a set of four tires. One of the tire flattened after two hours. Then I noticed that this tire was not new, a lot of wearing already. It was manufactured Week-Year foramt, in 1124. The other three were manufactured even earlier, two 0924, and one 0224. They are not together, and the 1124 has significant problems ( I have pictures to support my claim,) Thus, I think they sold me used tires instead of new ones. I contacted them. They refused to install my old tires back (yesterday afternoon, ), They refused to reimburse any.I hope they refund me half the price and have the broken tire replaced.
Business Response
Date: 11/21/2024
Hello,
Thank you for reaching out to us about this experience. We do see you were able to visit another one of our stores where they replaced the damaged tire at no charge. We do want to ensure your satisfaction and will be looking into this. If you have any additional comments please do reach out to us by following this link **********************.
Thank you for being a Discount Tire customer.
**********************
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Customer Answer
Date: 11/22/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** ****
Initial Complaint
Date:11/19/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On November ******* I went to discount tires with a nail with one of my tires and ended up buying 4 brand new tires from them which they then installed. Once the installation was completed, a representative came to me and told me they were having problems getting my car started as it was completely dead. I immediately went to look at it as I came to the store with a perfectly good working car and told them my car is a smart car **** X3) and gives warning messages in advance of anything was going on with it as it did with my flat tire. The representative told me that the car was not completely turned off when they were working on it as they were not familiar with operating BMWs. I immediately knew that they drained my battery resulting in me having to get a tow truck in order to get my car home. The battery was so drained that it also ruined my thermostat housing as enough power wasnt getting to it to cool the thermostat hose. This Im telling you is the confirmation I got from the *** specialist/mechanic. There was nothing wrong with my battery before it was drained. I was devastated and extremely upset with all the costs I had to absorb due to the inexperience staff. This is unacceptable and disappointing and I deserve to be reimbursed. I spent $550 at discount tires for my new tires and should not have have to spend hundreds more because they didnt turn my car off and drained my battery. They could have seriously ruined my engine. I am asking for help in getting reimbursed so I do not have to sue them or escalate this matter. Tow truck$150Thermostat-$80
Customer Answer
Date: 12/04/2024
I am seeking a refund for all my expenses caused by Discount Tires
Business Response
Date: 01/10/2025
Hello ******,
Thank you for reaching out to us. We are sorry to hear about this situation and take your concerns seriously. Please do expect to be contacted within the next 2 business days by our management team. If you have any other details you would like to share please follow this link ********************** and share those with us.
Discount Tire
Customer Answer
Date: 01/10/2025
.
Business Response
Date: 01/11/2025
Hello,

According to our store management team, they have attempted to contact the customer by phone and by email so that we can address the customers comments and concerns. We ask that the customer ****** Barnett please reach out to the store location so that we can assist them with their concerns.

Sincerely,
Discount Tire
Customer Answer
Date: 01/18/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *******

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Discount Tire is NOT a BBB Accredited Business.