Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  3234 E. Thomas Phoenix, AZ 85018

• 

  Discount Tire

  6825 W. Peoria Peoria, AZ 85345

• 

  Discount Tire

  16745 E. Shea Blvd. Fountain Hills, AZ 85268

• 

  Discount Tire

  255 Lake Havasu Ave N Lake Havasu City, AZ 86403

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold 4 new tires. One tire always goes down to ***** lbs of pressure. I have taken the car back 3 times now with no resolution. I want a brand new tire that holds air that is same make/model/size (exact replacement).

  Business Response

  Date: 11/19/2024

  *******, 

  We are sorry to hear about how one of your tires is performing for you. We understand you concerns and frustration, and apologize for the multiple visits you have had to make. We will be reviewing your concerns with store management and our regional office. We will also request they reach out to you within 2 business days to discuss your experience further. We appreciate the opportunity to follow-up, look forward to speaking with you soon. 

  Discount Tire

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 11/14/24, I BOUGHT 2 REAR TIRES FOR MY CAR FROM AMERICA'S TIRE ** IN **********, **. I DROVE IT ON THE FREEWAY THE NEXT DAY AND THERE WAS A WEIRD PULL AND SHAKE. MY CAR DIDN'T HAVE ANY KIND OF PULL OR SHAKE BEFORE THE NEW TIRES. I WAS OUT OF TOWN, SO I HAD TO FIND TIME TO TAKE IT TO THE CAMARILLO, ********************. ON 11/16/24. I TOLD THEM ABOUT THE PULL AND SHAKE, AND I ASKED THEM TO RE-CHECK THE BALANCE OF THE NEW TIRES. THEY SAID THERE WAS SO MUCH EXTRA WEIGHT ON THE TIRES AND THEY REMOVED THE WEIGHTS AND **RRECTED THE TIRES. I SHOULDN'T HAVE HAD TO WASTE MY TIME TRYING TO FIND ANOTHER AMERICA'S TIRE ** WHEN I WAS OUT OF TOWN. ****************** PUT ME AT DRIVING RISK AND I **ULD HAVE GOTTEN INTO SOME KIND OF ACCIDENT/PROBLEM AND IT **ULD HAVE ALSO RUINED SOMETHING ELSE ON MY CAR, INCLUDING WASTING MY GAS MILEAGE.THAT IN**MPETENT EMPLOYEE WHO DIDN'T KNOW HOW TO BALANCE TIRES SHOULD BE ADDRESSED.

  Business Response

  Date: 11/19/2024

  ****, 

  We are sorry to hear about the experience you described here regarding the balancing of your tires, and apologize for the follow-up visit you had to make to resolve your concerns. This first visit does not align with the standard of service we aim to provide, and we will be further reviewing your visit with our store management and regional office. We will request they reach out to you within 2 business days to address your concerns and request in more detail. We appreciate the opportunity to look into this, and look forward to speaking with you soon. 

  Discount Tire 

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went in on Thursday 11/14 at 3pm to have a nail removed from a tire/repaired flat and left at 6:30pm. The following morning (Friday 11/15) another tire was flat unable to drive it, the spare tire had to be put on. On Saturday 11/16 my wife took the truck in as we had both been at the business the night before last, one of the employees recognized her and stated he would try to get the truck in right away. A different employee approached my wife and stated the wait would be longer than she had anticipated and scheduled an appointment for me to return on Monday 11/18. At my appointment I was told the tire could not be repaired (the nail is in the middle of the tread) just like the other repaired tire from 3 days prior. My tires are in the yellow still based on their examination from Thursday 11/14 (green - tires are good, yellow - need to be replaced soon, red - needs to be replaced) I understand this is a business and they want to sell tires and make money but if all the tires are in the yellow worn out the same stock tires and you fixed one 3 days prior why not follow with customer service and repair the other per my request/visit.

  Business Response

  Date: 11/19/2024

  ******, 

  Thank you for bringing this to our attention. We are sorry to hear about the inconvenience caused during your return visit. This does not align with the standard of service we aim to provide, and we would like to further address your concerns. We will be reviewing your visits with our management team and senior leadership, and requesting that they reach out to you within 2 business days to go over your visit in more detail and see what we can do to deliver a better experience for you. We appreciate the opportunity to follow-up, and look forward to speaking with you soon. 

  America's Tire

• Initial Complaint

  Date:11/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my 2017 Yukon Denali for a set of tires. My total was $2000. I have special tires and a nice set of 22 rims. Im very careful with my truck, specially my rims as theyre not cheap! I brought my truck in with no damage to any of my rims nor did my old tires have any scruff marks on them. When I picked my truck up after my new set of tires got put on, all 4 rims had damage. I told one of the employees and they came out and said that looks like pre existing damage but I can file a complaint. My husband and I both looked at him and said no that was not there before Im very careful and you can even go take a look at my old tires. (Which they didnt do!) He said he could file a claim and after that its up to them. At that point I said well youre already trying to say its pre existing so are they going to even do anything? I just spent $2000 here and thats all you have to say?He said I can file a claim would you like that done? I said definitely! Do I need to come back inside to do paper work and get a new receipt or anything? He said no you will be contacted in 3-5 business day with any answer. So I have no proof of the claim. He didnt take pictures of all the damage. If it was pre existing it wouldnt have some of the same marks on all 4 rims. And if it was curb related the damage wouldnt be in the locations they are in and my old tires would have been scuffed up! To go and spend $2000 and then come back to my stuff damaged and pretty much get told in so many words that Im probably SOL is VERY frustrating!!!*the pictures are hard to see some of the less noticeable damage but I can point it out or show in person!*

  Business Response

  Date: 11/18/2024

  Hello Brieonna,

   

  Thank you for reaching out to us about your recent visit. We are sorry to hear about this experience and for the inconvenience this has caused. We do apologize for our failure to deliver the level of service we want you to expect from us. We will be reaching out to our store management team to review your concerns. Please do expect to be contacted in the next 2 business days.

   

  Discount Tire

  Customer Care

  Customer Answer

  Date: 11/18/2024

  I would like something to be done about this. The damage was caused there on all 4 rims.

  Business Response

  Date: 11/19/2024

  Brieonna, 

   

  Thank you for your reply. We understand your concern, and are working to address your visit. Your feedback has been shared with our senior leadership in claims, and a member of our claims team will be reaching out to you within 3 business days to discuss this visit in further detail. We look forward to speaking with you soon. 

  Discount Tire

  Customer Answer

  Date: 11/23/2024

  I do not accept this response however, I spoke with Lion from the Oshkosh location who apologized for what happened and took full responsibility. He offered to replace my rims or refund my money in which I chose a refund! This is what should have been done from the start. I should not have had to do a BBB report to get the right thing done! 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Neglect to perform basic safety procedures Description:I paid $3201.05 for wheels and tires and they didn't install centric rings or even recommend them as well I even told them I had a vibration issue on the first set of tires and still no mention 4 visits and no mention of centric rings after I research I purchased them myself to speed up the install they told me it would take 3 days to get them in very dismayed with the service this will be my last purchase for tires and wheels from Discount Tire buyer beware centric rings are a safety issue and Discount Tire took no action to warn me of the potential dangers also after the first visit my air suspension service message came up on my dash I told the manager he didn't look at my truck just said we always check. Discount Tire is not properly installing and or servicing my truck after spending $3201.05 the corporate office needs to be aware of this and I will make sure they are this is very dangerous I found out on my own about centric rings, not from DISCOUNT TIRE many people could potentially have been seriously injured very disturbing, to say the least you put your life in their hands at the very least you expect them to inform you of potential dangers they failed. I want something done to prevent this from happening in the future and I want to return all wheels and tires I will go to a tire company that takes safety seriously. I am distraught with the service I received from the Alafaya store they put my family life in danger on 11/11/24 they took off my tire and saw there was no centric rings and still sent me on my way how dangerous is that

  Business Response

  Date: 11/13/2024

  Hello ****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. 
  
  I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 11/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** *****
  
   
  

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to Americas tire to have four tires replaced. During the process of replacing the tires the technician gouged up my wheels in several areas. The business apologized and said all they are authorized to do is refund the price of labor which is $96 compensation. However, the price to fix the wheels from the damaged they caused is $175 per wheel x four wheels is $700. $95 is not going to cover the damage. All I am asking for is the business to fix the damage the tire tech caused when he replaced the tires. I would greatly appreciate any assistance in helping me resolve this.

  Business Response

  Date: 11/13/2024

  ******, 

  Thank you for taking the time to bring this to our attention. We are sorry to hear about how your recent visit was handled, and completely understand your frustration. We would like to look into this further and address your concerns with you directly. We will be filing a formal complaint with our store management team and regional office, and requesting that they reach out to you within 2 business days to discuss these wheel concerns in more detail. We appreciate the opportunity to follow-up, and look forward to speaking with you soon. 

  Discount Tire

  Customer Answer

  Date: 11/13/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

   

  Spoke with store manager ******* ******* this morning. ******* was excellent in the way he handled my situation and hes filing a claim for me. He said the claims department with get in touch with me for the invoice I received from the wheel repair business. Once they receive the invoice, a check will be cut to me in the amount. 
  
  Regards,
  
  ****** ********
  
   

  
  

• Initial Complaint

  Date:11/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  wanted to bring to your attention an unfortunate incident I experienced at one of your Discount Tire locations while I purchased new tires, I've been a loyal customer for the past eight years, always trusting you with my tire purchases and any issues with my vehicles. During my last visit, there was damage to the interior of my car that wasnt there before. Im sure of this because your employee even complimented me on how neat and clean my car was that day, and I hardly drive that vehicle. After I got my car back, I noticed damage to the steering wheel. I immediately called the manager, who acknowledged the damage and offered me free tires and a gift card. However, The manager forwarded me to fleet insurance, but since then, my calls and emails have largely gone ignored. I've reached out numerous times, sent statements, and even provided photos that were already shared by the manager at that location. Despite their promise to send an adjuster, I havent received any real updates or communication unless I repeatedly follow up. This has been going on for two months now, which I believe is far too long for such a simple issue to be resolved. Each time I call, I get different responses from different people, and theres a complete lack of clear communication. Im kindly asking for your help in resolving this issue. Ive forwarded you one of my email correspondence so you can see the situation for yourself. Id greatly appreciate it if you could step in to facilitate better communication and ensure that this issue is finally addressed. Thank you for your attention to this matter.

  Business Response

  Date: 11/11/2024

  Hello ******,
  
  Thank you for reaching out to ** and bringing this to our attention. We have seen that you have also reached out to our ************* team and this is currently being reviewed by our claims team. Please expect to be contacted within 3 business days. If you have any other information you would like us to have please do reach out to us by following this link ********************** and providing us your details.
  
  Discount Tire

• Initial Complaint

  Date:11/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11-6-24 I purchased and had installed a wheel sensor tire pressure switch. I previously had one installed there last year. I came back and had the driver side rear done as that was the one showing bad. The two techs removed the front right which was not bad it was the one they replaced already.I cought them and ask that it be corrected and they did the correct one. Now both are showing bad The computer *** is brand new in the car so it was not that as the tech and his manager tried to blame. So now I am out the fees for both sensors $67.12 the upfront order guy couldn't care less and shrug his shoulders. I brought the car to another dealer and he confirmed the one installed 11-6-6-24 is not the correct one for my model car. I would like to get a refund on this job.

  Business Response

  Date: 11/08/2024

  Hello ****,

   

  Thank you for reaching out to us regarding your TPMS. We are sorry to hear that the sensors are not reading appropriately. We apologize for the confusion and inconvenience this has caused. We certainly want to ensure your satisfaction.
  
  We will be reaching out to our store management team regarding your feedback. We will also be asking them to reach out to you within the next 2 business days. We appreciate you giving us the chance to make this right.

  Sincerely,

  Discount Tire

   

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 10/29/2024 my daughter ******* ******* went to this location for tires.,` she is a 20 year old female, never got tires before, and away from home. the buisness only had 3 tires in stock. now instead of telling her that they could not do it, selling only 2 tires, or ordering a 4 tire from another location. they decided to take advantage of her , becuase she is a young girl who did not know better, and sell her 3 tires. which you should never do. now on 10/30 she could not drive the car as the bad tire on the front was causeing a major pull to the right and almost caused a bad accident on I10. so she had to pull over on the side of I10, which is dangerous, and get towed back to the tire place. after speaking with the manager, he did apoligize and then gave her 1 free tire which he ordered from another location. he said it should not have happened. now i was going to let this go, but then after they gave the tire they then blamed her for allowing the guy to do it. they actually passed the blame of their fault, which almost killed her. which i would of sued the h*** out of you for it. as you never put 3 tires on a car, never. she went to you as you are the experts. she is not. you sold her 3 tires, put her life in danger, and then tried to blame her for allowing the guy to do it. how bad of a company are you that you make a mistake and then blame the victim, your employee took advantage of a 20 year old, you did try to make it right with a free tire. as she missed work due to it. but you then blamed her for allowing your experts to only sell her 3 tires. that is like telling a **** victim it is there fault for being around the big strong guy. how corrupt and incompetent is this place. no one should use this company and people need fired. as you again if she would of crashed, or been hit sitting on the side of the rode, i would of sued you for millions, no one should ever be sold 3 tires.

  Business Response

  Date: 10/31/2024

  Hello *******,

   

  Thank you for reaching out to Discount Tire. I would certainly like to look into this. If you could please reach out to us with the store location by using our link: **********************.

  We look forward to hearing back from you soon.

   

  Discount Tire

   

  [ ref:_00D6g34gEj._5006g176lBN:ref ]

• Initial Complaint

  Date:10/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wheel lock was improperly installed on rotation, from August 15, 2024 (Appointment # **********). The wheel lock is now missing. It was identified during my visit on October 15, 2024 (Appointment **********). I will need a Discount Tire to both replace and install new wheel locks.After the technician identified that the lock was missing, I asked what could cause such a problem. After all, the only place that my tires have been serviced has been discount tires. The technician said that sometimes when the car bounces around, that the device becomes loose. This makes no sense to me. The technician told me that do not tighten up the wheel locks all of the way. Once again, this was a very poor excuse.This is a problem of very poor service, and the fact that the technician gave me a flimsy poor excuse is quite problematic. I believe I need a new set of wheel locks from discount tire, and discount tire should install them.

  Business Response

  Date: 11/01/2024

  ******,

  Thank you for bringing this to our attention. We are sorry to hear about the experience you described, and certainly want to look into this further. We will be reviewing your concerns with store management and our senior leadership, and requesting that they reach out to you within 2 business days to discuss this further and ensure your concerns are addressed. We look forward to speaking with you soon. 

  Discount Tire

  Customer Answer

  Date: 11/01/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  Discount Tires contacted me and replaced the wheel locks as requested.
  
  Regards,
  
  ****** *****