Business Profile

Tire Dealers

Discount Tire

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Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

605 total complaints in the last 3 years.
236 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought 4 Nitto tires from discount tire in ********** for ****** on 3/12/24. The back passenger tire exploded (delamination) on 9/12/24. Car towed to discount tire to remove exploded tire and to buy a new one. I have approx 10k of damage to my car from the tire. No one was hurt so attorneys wont take my case. ***** has refused to pay for anything.
Business Response
Date: 10/16/2024
Hello ********,
Thank you for bringing this to our attention, I apologize for the experience you have described.Unfortunately, with the information that you have provided I am not finding you in our system. If you could provide me with the invoice number, the full name and phone number that would appear on the invoice. I should then be able to locate your profile on our store's system.
Discount Tire
Initial Complaint
Date:10/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased tires on Sept 17th. Secheduled to install on monday the 23rd. However I didn't have anyone to help me get it to them until the 25th on Wednesday. That morning i called to see if someone could drop me off at my home after delivering the car. When I got there is was obvious that wouldn't be able to happen for some time so I got an **** home. That should have been my first choice anyway. Later that day I got a call that only 2 of the 4 tires were ordered so it would be the next day before they would be in and could be installed. I worked late that night and knew I would be working late so I told them to just put it in the garage and id pick it up after it was ready the next day. Called the next day at 5:30 to be told it wasn't ready but that it would be done before they leave. I showed up after 6 and waited. When they pulled my car out the first thing that I saw was the ***** in the front cowling. The attendant acted like I was a con man when I pointed it out and said that it was there when i brought it. But I brought it from the paintless dent repair comp.. He got the Mgr and he said he saw it immediately the first day but never said a word. Because there was no way. He told me that he would file a claim the next morning. I still havent heard a word from him. I would like the ***** fixed. ***, the air pressure on the tires were 37, 45, 42 and 39. What a joke.
Business Response
Date: 10/17/2024
Hello Don,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.
Don, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Initial Complaint
Date:10/14/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Last Saturday 10/06/2024 I purchased 4 new tires.Since my ******** is throwing a code I've NEVER SEEN IN ANY CAR EVER.DASH COSE FLASHING AND BEEPING SAYS TIRE SENSOR MALFUNCTION.THEY WANT $ ****** PLUS COSTS TO FIX THE ISSUE THAT WAS NON EXISTENT PRIOR.SMH
Business Response
Date: 10/16/2024
Hello ******,
Thank you for taking time to share this experience with us. I am sorry to hear that your tire install did not go as planned during your recent visit. I have shared your comments with our store management team to follow up with you to address your concerns. Please expect to be contacted within the next 2 business days. If you have any additional questions for concerns you would like to have addressed, please reach out to us using this link: **********************

Thank you for the opportunity to help correct this situation.
Discount Tire

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Initial Complaint
Date:10/13/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 10, 2024 I purchased one (1) ******** Eagle Touring tire from Discount Tire in ******, **. Well, I thought that I purchased one (1) brand new tire. I waited while the tire was installed on the front passenger side. On Monday, October 7, 2024 the warning light for low tire pressure came on, so I went I put air in the tire; 2 days later the warning light came back on for the same tire and again I put air in the tire. On Saturday, October 12, 2024, I went to ********* in *******, ** to have them check the tire. Upon inspection, ********* found that the tire had previously been plugged. So the tire that I thought that I purchased brand new was in fact not new, yet Discount Tire charged me for a brand new tire and passed off a used tire to me. I guess they felt that since I was a woman, they could take advantage of me because of the misconception that women do not know their way around a car.
Business Response
Date: 10/14/2024
Hello *****,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.
*****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Customer Answer
Date: 10/14/2024
I am not accepting their response until my issue is resolved. This case will stay open until it is resolved completely.
Business Response
Date: 10/19/2024
According to our store management team, they have attempted to contact the customer by phone and by email so that we can address the customers comments and concerns. We ask that the customer ***** Haynes please reach out to the store location so that we can assist them with their concerns.
Discount Tire
Initial Complaint
Date:10/12/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In the end of 2023 we took our vehicle to this shop. Through neglect they installed improper parts on our vehicle. After three attempts at resolution we took it to another shop, who confirmed the incorrect labor and parts used, which had caused damage. The shop refunded our money, with no apology. It is now almost a year later, and because of the incorrect labor and parts our car is potentially irreparably damaged.
Business Response
Date: 10/14/2024
Hello Anna,
Thank you for bringing
this to our attention, I apologize for the experience you have described.
Unfortunately, with the information that you have provided I am not finding you
in our system. If you could provide me with the invoice number, the full name
and phone number that would appear on the invoice. I should then be able to
locate your profile on our store's system.
Discount Tire
Customer Answer
Date: 10/14/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 22414418, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Anna Lorance
Initial Complaint
Date:10/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought my tires around Nov 2023. This is the only location that I have taken my tires for service such as the tire rotation. A few months ago I brought my car for tire rotation and the lug nut broke. The manager refused to have it fixed and then he agreed to take it to a mechanic and I took it the same day. Today Oct 5th, 2024 I took my car again and the lug nut broke again on another side of the car. I asked to speak with the manager ***** and he said that happens all the time. It does not happen all the time if the issue is re occurring. The damage keeps happening due that its poor work being performed after confirming with the mechanic that they referred me to. Discount tire rushes the work and is causing damage on my vehicle over and over again. The manager did not care and acted all casual. The fact is that they are causing damage to my vehicle over and over and going out of my way to get it fixed. Taking me hours out of my day. Want to be contacted by corporate office not the local office as ***** does not care about customers issues.
Business Response
Date: 10/07/2024
Hello ******,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our regional management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our regional management team.
******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Customer Answer
Date: 10/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

****** *****
Initial Complaint
Date:10/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On September 10, I brought my 2022 ***** in for tire replacement. Upon retrieving my vehicle later that day, I discovered a white, milky substance covering the new tires and rims. I observed that this substance could be removed, so I returned home. A few weeks later, as the substance began to wear off, my husband pointed out that it was concealing damage to the rims, which explained why I had not noticed it earlier. I contacted Discount Tires, and they forwarded my case to claims. The claims department requested various details, including a repair estimate. Unfortunately, the repair shops I contacted, which I informed claims about, do not service my type of rims, each costing over $600 with taxes. Discount Tires attributed the damage to curbs and similar factors. I requested a video of the service performed on my vehicle and mentioned that I possess footage of my car departing and returning from Discount Tires, which they can verify by timestamp. Although the video is not very clear, it does capture the damage on the rim closest to the camera. While the milky substance is less visible in the video, it effectively obscured the damage. I also took two still images with visible timestampsone before I left for Discount Tires and another upon my return. By zooming in on the front rim in these images, one can observe the damage that was previously hidden by the substance, with some other images also showing the milky residue.I would like to have my rim replaced, as they were intact before the tire replacement at Discount Tires. In addition, the only place that has ever serviced my car has been the ***** dealership where I purchased my car. They may have video of my last service which was on 8/17/2022. You will see my rims intact.
Business Response
Date: 10/07/2024
Hello ****,
We thank you for bringing this matter to our attention, and we see that you currently have a claim in process with our claims team and that they are currently reviewing your comments and concerns. If you have not yet been contacted regarding your claim, please expect to hear from our claims team within the next 2 to 3 business days. We thank you for sharing your experience with us.
Sincerely,
Discount Tire
Customer Answer
Date: 10/07/2024
I was contacted by claims department. The lady received offered $150. My rims cant be fixed. I spent $1,449.57 on the tires and the two rims that were damaged and could not be repaired.are $636.50 each with taxes$1,273almost the same amount I spent on tires. She asked that I ask a repair shopI called and was referred to a specialty shop and they cant fix them either. The claims agent has all that information. Weve taken all our cars to Discount Tires in the past and had no complaints. ***** does everything on my car and recommended I changed my tires at Discount Tires because they only had the standard ***** tires. They had my car for routine maintenance service just a month ********* rims were in good condition then, just like they have been since we bought there.
Business Response
Date: 10/10/2024
Hello ****,
Thank you for your follow up message. According to our claims team they have been in contact with you and are working to address your concerns. If you have any additional questions we ask that you please reach out to our claims team and they will assist you however they can.
******** D,
Customer Care
Initial Complaint
Date:10/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had purchased a brand new set of 4 tires, 2 days before, and had walked into the store for my scheduled appointment time. Upon walking inI was the first ****** in line. There were 3 red-shirted men standing behind the counters doing nothing besides looking at their terminals. Not a single one of them greeted me. Not a single one of them acknowledged me. Not a single one of them said anything akin to *** be right with you maam!All 3 of them kept their heads down, acting like I wasnt thereand I decided to silently observe just how long this disrespectful display would play out. It went on for MINUTES! Then a red-shirted man came into the store from the TIRE GARAGE and kindly asked if he could help me. I thanked him and told him I was there for an appointment to have tires put onto my vehicle. He immediately led me to a terminal to assist me.Suddenly, Eriq (not only one of the 3 red-shirted men but also the one who sold me the tires 2 days before) mumbles over nervously about how he was about to help me and sorry that he didnt get to me. I didnt bother looking over at him anymore than he bothered looking at me when I mumbled to him, Sure! Then he mumbles more about how he was sorry and proceeded to say he will toss in some windshield wipers in my front seat when the tires are doneI ignored him because that comment was extremely condescending, unnecessary, unwelcome, and unprofessional.Finally, when I retrieved my vehicle: 1) Whomever installed my new tires put 2 different types of black tire caps on the new tiresrather than chrome caps (I always ask for chrome and chrome was on the old tireswhy not put those back on?), 2) There was no cap of any kind put onto the spare tire (my old spare had a chrome capwhy not put that back on the new one?), 3) The white sticker tire sku was left on and noticeable on all the new tiresso anyone who looks near my rims can easily see them there on any tire.Unacceptable and unprofessional all around!
Business Response
Date: 10/02/2024
Hello ******,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.
******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Customer Answer
Date: 10/05/2024
I appreciate the apology and response but there has been no successful contact made by the actual store Managerwe kept missing each others calls and then I was told he wouldnt be returning back to the store for a few days. So this resolution has been in limbo. Im wanting a $300 discount/refund off my tire purchase$100 off for each Lead who disrespected and ignored me when I entered the store.
Business Response
Date: 10/07/2024
Hello ******,
We appreciate you follow up message and I have shared your comments with our store management and regional staff for them to review. Please expect to be contacted within the next two business days regarding your concerns. I thank you for sharing your recent experience with me.
Sincerely,
Discount Tire
Customer Answer
Date: 10/10/2024
I still have not been successfully contacted by anyone regarding this matter.
To BBB: will you please post this incident from Discount Tire - ************* on your business website to properly inform the public? I desire no other female veteran customers to unknowingly walk into this store and possibly experience the same humiliation and disrespect as me. Those customers should avoid this store altogether if possible.
Thank you!
Business Response
Date: 11/06/2024
According to our regional executive leadership, they have attempted to contact the customer by phone and by email so that we can address the customers comments and concerns. We ask that the customer ****** please reach out to us so that we can assist them with their concerns.

Discount Tire

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Customer Answer
Date: 11/16/2024
I have attempted to contact the business many times, after receiving voicemails. But each time I called back, I was told by random employees that the Managers I should be speaking with were not at the shop at the timeand whenever I asked about their return, there was no certainty of their return. I have left messages that I called but never had secondary return calls. My desire at this time is for BBB to post my incident and treatment by Discount Tire-************* on its website for public viewing so less people have a chance to experience the maltreatment I experienced. Thanks!
Initial Complaint
Date:09/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Went to have a tire checked out. When Tire was taking off a rim, the tire was stated not safe for road and they would not put the original tire back on when I asked about me signing a liability waiver for them putting the tire back on they stated that it is corporate policy, so they offered to put a tire on it that wasnt matching to the tire that I had i.e. a 275 3520 versus a 245 tire on my car when stated I wanted the original tire put back on it felt like I was forced to buy a new tire so I bought two new tires because I didnt want my back two tires to mismatch . It was also never stated when I walked in that if Tire is a safety concern, we cant put back on the room.
Business Response
Date: 09/30/2024
Hello ******,
I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.
******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
Sincerely,
Discount Tire
Initial Complaint
Date:09/28/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
So here's my experience get a quote over the phone telling me that he can do $60 for each tire. I have a small civic I have hubcaps. I don't have rims all stock all standard edition. I bought all four brand new tires. I even threw an alignment in there And pay cost was about $500 the very next day I noticed aloud thumping when windmill sound I call in course I go back so they tell me basically I don't hear any sound and I tell the manager again I say are you sure because it's definitely a sound never made before then he says you know it's probably your hubcaps and I'm thinking OK so he says I'll grease them up for you whatever so I take it home and I even got worse more of them now the two front ones are making the loud thumping noise so I go back again and I said hey, it's even worse so they literally put bright red tape around the rim of the hubcap and placed them back on my vehicle instead of saying hey since we broke the hubcaps we will replace so there goes me having to come out of pocket took off all the ones with the ugly tape around the red mind you because my car is red. I don't know if they thought it would be cute to put red tape. The rims are not red and either all the hubcaps to top it off I was looking at the receipt and it said free mounting and balancing economy tire installation package, which is what I got but I got charged 102 overall labor cost was $187 and some change don't get me wrong. The people were nice but that's about it and to top it off that wasn't even the best price for the tire. They charged me $64 per tire. I seen it on ****** for 56 very disappointed I often try to give people benefit of the doubt then this happens...
Business Response
Date: 09/30/2024
Hello *******,
We sincerely apologize for what you describe and for any confusion.

We believe you are referring to a competitor with a similar name of Discount Tire & Service Centers.

Our company is called Discount Tire across the ************************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's.

We have been in business for over 60 years and are the largest independent tire distributor in the ************************* with over 1100 retail locations nationwide.

We ask that you Click Here ************************************************ to visit our website where you will be able to find the contact information for our retail location near you.

We would like the opportunity to earn your business.

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Discount Tire is NOT a BBB Accredited Business.