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Business Profile

Tire Dealers

Discount Tire

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tire Dealers.

Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see

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Discount Tire has 1292 locations, listed below.

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    Customer Complaints Summary

    • 604 total complaints in the last 3 years.
    • 233 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/24/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was taken to Discount Tire through a repair company as a contracted service after an accident and they put my wheel on a brand new tire that was purchased as part of the collision that happened. Discount Tire balanced, and rotated my wheels as part of the service. For a couple weeks after receiving my vehicle back from the repair company (*** ******) I was noticing a sound that wasnt there before. We eventually discovered that it was an issue with the rear wheel, which had been rotated from the front to the back. We took the wheel off and realized that Discount Tire left a balancing cone in the wheel. This was an extreme oversight that would have become deadly had we not figured this out and my wheel would have eventually flew off while driving, likely causing a fatal accident. I have reached out to the companys corporate office who got us in touch with the manager of the local branch and they are refusing to resolve this issue. They are refusing to respond to our emails and have even sent us a letter saying that if they dont hear back from us by the end of May, that they will cancel our claim. However, we have made multiple attempts to get a resolution from them via email which they have previously responded to. At this point, Im not only seeking to have the cost that I paid for the tire reimbursed as well as the rotation and balance fees charged, but I am seeking other resolution in this case beyond that. The cost of the brand new wheel, rotation, balancing was $995. We are seeking other restitution as this has now become an issue beyond what I anticipated since there is a refusal to respond on the business part.

      Business Response

      Date: 05/27/2025

      Hello *******,

      Thank you for reaching out to Discount Tire. I am sorry to hear that claims team has not been in contact with you. I have reached back out to our claims team to follow back up with you about your claim. Please expect to be contacted within the next 3 business days. Any additional communication will need to go through our claims team. 

      Thank you for being a Discount Tire customer. 

      Customer Answer

      Date: 05/27/2025

      I do not wish to continue speaking with the claims team as they have been unresponsive to the multiple emails that I have sent and they are not willing to resolve this issue in the manner that I am expecting. I do expect this to be quickly resolved and handled appropriately as I am prepared to move forward speaking with a lawyer to get this handled as well as public reviews being left. 
      Multiple attempts to contact the claims department and customer service in general have not given a satisfactory response or really any response all for the last several weeks. unless discount tire is willing to settle this on my terms, I will continue to go through the BBB to have this corrected.

      Business Response

      Date: 05/29/2025

      Thank you for reaching back out to us. Any and all compensations are handled by our claims team. I am sorry for any inconvenience this has caused. I will reach out to our claims leadership to follow up with you. Please expect to be contacted soon.

      Discount Tire

      Customer Answer

      Date: 06/05/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ******* ******

       

    • Initial Complaint

      Date:05/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 16 around 2:30 I took my ****** Solterra in for a tire replacement on the back right. After that repair I noticed my side paneling was coming off. Went to my ****** dealership for routine maintenance and asked if they could look at it. They then inform me that when my car was lifted from the tire repair that it was lifted incorrectly and my framing and bottom of vehicle is now damaged and possibly totaled

      Business Response

      Date: 05/22/2025

      Hello ******,

      Thank you for reaching out to Discount Tire. I am sorry to hear about your recent visit with your tire replacement. I do see we have an open claim for you. I have reached out to our claims team so they can follow up with you. Please expect to be contacted within the next 3 business days. If you have any additional questions or concerns regarding your claim, we ask that you please contact our claims team directly.

      Thank you for being a Discount Tire customer.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, May 2nd, I visited the ******* location for a new set of tires and wiper blade replacements. After waiting approximately an hour and a half, I returned to check on the status of my vehicle and noticed that the wiper blades had not been replaced. I brought this to the attention of the manager and technician, and simply requested a refund for the wipers. However, the technician insisted on installing them at that point.While installing the wiper blades, the technician accidentally let one slip, causing it to strike and crack my windshield. He did not offer an apology and appeared shocked before walking away to get the manager. When Manager **** arrived, he acknowledged that the technician did not follow proper protocolshe failed to use a mat or any protective measures. Manager **** stated, I guess I owe you a new windshield, but also failed to offer any apology for the damage or the inconvenience.

      Business Response

      Date: 05/22/2025

      Hello *****,

      Thank you for reaching out to Discount Tire. I am sorry to hear about your recent visit to change your windshield wiper blades. It looks like a claim has been created for you. I have shared your comments to our claims team to follow back up with you. Please expect to be contacted within the next 3 business days. If you have any additional questions or concerns regarding your claim, we ask that you please contact our claims team directly.

      Thank you for being a Discount Tire customer.

    • Initial Complaint

      Date:05/21/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February, I put 4 new tires on my car - they were Discount Tire's house brand. Since getting the tires, my car shakes, my rotors are destroyed, and the car does not shift or steer appropriately. I have reached out to the company multiple times and they have not responded. I have taken my car to a local mechanic and to *** .. there are no issues with the car itself. I would appreciate resolve for my vehicles sake and the safety of my children.

      Business Response

      Date: 05/22/2025

      Hello *****,

      Thank you for reaching out to Discount Tire. I am sorry to hear about the handling of your tires. I have reached out to our store management team to follow up with you in more detail. Please expect to be contacted within the next 2 business days. 

      Thank you for being a Discount Tire customer.

    • Initial Complaint

      Date:05/20/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 31, 2025, I took my car to Discount Tire in *********, ** (************* location) to have the front wheels balanced. When I picked it up, my front bumper was visibly damaged and separating from the bracket. I immediately returned to the store and reported the issue. The manager admitted they didnt know what happened but offered to take care of it by sending it to a local body shop.The repair was poorly done glue was applied instead of proper plastic welding, and several bumper tabs were missing. Over the next few weeks, the bumper continued to separate and worsen. I documented the condition of my car the night before the visit (in perfect shape), the day of the damage, and weeks after the failed repair.When I contacted Discount Tires customer care, I was told the manager never filed a claim, which shocked the representative since this should have been done immediately. Despite providing clear photo evidence and a timeline (you may ask for a copy of this timeline), the insurance team said they couldnt determine fault. They offered $200 as a courtesy instead of a proper resolution. Im filing this complaint because the damage occurred under their care, the repair made things worse, and the claim process failed due to internal mishandling not because of a lack of evidence.

      Business Response

      Date: 05/21/2025

      Hello ******,

      Thank you for reaching out to Discount Tire ************** I am sorry to hear about the situation you are describing. I do see that you have an open claim with us. I will reach out to our claims team for a follow-up with you. Please expect to be contacted within the next 3 business days. If you have any additional questions or concerns regarding your claim, we ask you please contact our claims team directly.

      Thank you for being a Discount Tire customer.

    • Initial Complaint

      Date:05/19/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had four new tires dismounted so I could have smaller tires installed. All four tires were damaged during dismounting. I would like to have the tires replaced.

      Business Response

      Date: 05/20/2025

      Hello *******,

      Thank you for reaching out to Discount Tire. I am sorry to hear about your recent tire dismount. I have shared your comments with our store manager to address your concerns with you in more detail. Please expect to be contacted within the next 2 business days.

      Thank you for being a Discount Tire customer.

       

      Customer Answer

      Date: 05/20/2025

      I spoke with ****** the manager and he offered me $20 to replace $640 worth of tires. I want my tires replaced.

      Business Response

      Date: 05/21/2025

      Hello,

      We thank you for your updated message. According to our case notes a member of our Regional leadership team has reached out to the customer regarding this matter and has left a voicemail asking for the customer to return their call and follow up with them regarding this situation. We ask that the customer please reach out to our ************************ team so we can assist the customer regarding their comments and concerns. We hope to hear from you soon.

      Discount Tire

      Customer Answer

      Date: 05/29/2025


      Better Business Bureau:

      I've decided the back and forth with no chance of recouping my money for the damaged tires are not worth the time. I've decided to keep my negative review of discount tire posted and move on. Hopefully my review will help others not have to experience the horrible customer service I've experienced.

      ******* *******

       

    • Initial Complaint

      Date:05/18/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a set of tires and they were defective and had to be replaced. I had asked the greeter to make sure that they put my hubcaps on correctly. I lost two hubcaps on the way home and they told me to go buy them myself and they would reimburse me. After I posted a poor review, they contacted me and tried to put me on the spot as to why I gave them a poor review.They took no responsibility for their action. I will return the tires and I want my money back.

      Business Response

      Date: 05/19/2025

      Thank you for taking the time to share this with us *****. We are sorry to hear about the concerns you had after service, and the follow-up after your review. We understand your frustration, and would like to make sure this is directly addressed. We will be reviewing this visit with the store manager and senior leadership at our regional office. We will request that you are contacted within 2 business days to address each of your concerns directly. 

      We look forward to speaking with you soon. 

      Discount Tire

      Customer Answer

      Date: 05/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ********

       

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have bought tires at discount for most my life. Today *** decided I will never buy tires again. 2 years ago I got all terrain tires for my truck. I put 30k miles on them and the tread was down to 2/32. The warranty on the tire was allegedly 50k miles. Discount advised they dont cover the warranty once it gets below 2/32 tread. The tire is a discount made tire. If they dont expect it to last that long, dont offer the warranty. I will never purchase from discount tire again. I was told the warranty information is provided with the tires, however I never received any of that information upon purchase nor was I explained that.

      Business Response

      Date: 05/19/2025

      ******, 

      Thank you for your business with us, and we are sorry to hear about the situation you described. We will be reviewing your concerns with our store manager and regional office, and request that they contact you directly within 2 business days to address your concerns and determine the steps we can take to help get you taken care of. We appreciate the opportunity to look into this further, and look forward to speaking with you soon.

      Discount Tire

      Customer Answer

      Date: 05/19/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       

    • Initial Complaint

      Date:05/17/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They refused to repair a tire that is clearly within scope to be repaired and when questioned on it they took and added rubber grinding to the inside of the tire to justify the need to replace the tire over doing the flat repair. This is the 3rd time in the last year this l9vation has done this to me. The other 2 times where borderline but this time it was very apparent that they got caught.

      Business Response

      Date: 05/19/2025

      Hello *****,

      I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

      *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

      Sincerely,
      Discount Tire

    • Initial Complaint

      Date:05/16/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company did not honor my warranty and neglect my warranty. I want to be reimbursed for there negligence

      Business Response

      Date: 05/16/2025

      Hello ******,

      Thank you for reaching out to Discount Tire. I am sorry to hear about your recent visit. I have reached out to our store management team to reach back out to you in more detail with your recent quote. Please expect to be contacted within the next 2 business days. 

      Thank you for being a Discount Tire customer. 

      **********************

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