Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Discount Tire has 1292 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  2030 S. Country Club Drive Mesa, AZ 85210-6857

• 

  Discount Tire

  7040 N. 43rd Avenue Glendale, AZ 85301

• 

  Discount Tire

  1230 S. Milton Road Flagstaff, AZ 86001

• 

  Discount Tire

  1572 E Florence Blvd Casa Grande, AZ 85222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan. 20, 2025 I arrived at Discount Tire for new tires on my 2015 ***** Tahoe. We paid $1,366.52. When we finally got out of there, over 4 hours later, with a new set of tires they said that my tire pressure sensor had something wrong with one of the tires. As I drove across town to doctor appointment I watched the *** number drop. When we got done with the doctor appt about 1/2 hour later the tire was completely flat. I called Discount Tire and they said bring it back and they would look at it. Over an hour later they had the tire back on and said they couldn't figure out what was going on with it but that it was holding air now. We returned home, I don't drive but a couple times a week at most. The next time I went to drive somewhere I had a notification that my tire was low. I aired it up and went on my way. Everytime I went to drive it it was always about 10psi lower than the rest so I would air it up and go on my way. The next time I was able to make it to **********, which is over and hour away, I was shopping at ********** (April 22) so I decided to have them look at it to see why I had a slow leak. Watching them through the window, as soon as they got the tire off they immediately came in and said there was a problem. The valve stem hole was damaged. I paid Fleet Farm $15.81. We called Discount Tire and they said to bring it over and they would take a look at it. Over an hour later, they came and told us they didn't know what happened because they use 'special tools' and this shouldn't have happened. They said they could give us $100 for the hassle or send to claims department. Claims department sent text April 22 that I should be hearing from claims ***** May 12 after multiple calls to them with no answer I called Discount tire and they started processing claim. Discount Tire is the only person to have had anything to do with or take my wheels off since I have owned it. They don't want to take any responsibility or get me a new rim.

  Business Response

  Date: 05/15/2025

  Hello ******,

  Thank you for reaching out to Discount Tire. I am sorry to hear about your recent visit. It does look like you have an open claim with us. We have reached out to our claims team for a follow up. Please expect to be contacted within the next 3 business days. For any additional questions or concerns regarding your claim we do advise reaching back out to our claims team.

  Discount Tire

   

  [ ref:_00D6g34gEj._500KfcvxKc:ref ]

  Customer Answer

  Date: 05/15/2025

  the claims department has done nothing to resolve this issue.  They said it is word vs word and they are unable to prove that discount tire did this. Remember discount tire was the only one to touch my tires since I have owned it.  If this is not something done by your tire guys, why was nothing said when you put on new tires.  Clearly it was done by discount tire. I do not accept your response, and would like this problem replaced.

  Business Response

  Date: 05/16/2025

  Hello ******,

  We thank you for your follow up message. We have shared your comments and concerns with our claims team and we have asked that they follow up with you directly. So please expect to be contacted soon regarding your claim. If you do have any additional questions or concerns regarding your claim, we ask that you please reach out to our claims team. They will be able to address any questions you may have.

  Discount Tire

• Initial Complaint

  Date:05/14/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a slow leak in my back right tire where I had to put air in my tire once a week this happened two times. I was told to just go get it plug up and it should be okay. So I went to Discount Tire they looked at it but said it could not be fixed and that I had to have a new tire. This was on May 3rd. So I bought a new tire and also got the warranty. One week later May 10th the same new tire went completely down, so I had to call *** to put my spare tire on so I could go back to Discount Tire, which I did and this time they told me they could plug it up. To me that is kind of funny when I had a very slow leak that could not be fixed but now I have a completely flat tire that they could put a plug in. And guess what today it is May 14 and now my left back tire is going flat with a slow leak. I'm sorry but I truly think they sabotage my other tire because I was told that all my tires where find when they looked at them on the 3rd and the 10. So when I get of work today I will be going back to Discount Tire to see what they do this time.

  Business Response

  Date: 05/28/2025

  Hello *******,

  Thank you for reaching out to Discount Tire. I am sorry to hear about needing to make multiple trips for your tire repair. I have shared your comments with our store management team, to address your concerns in more detail with you. Please expect to be contacted within the next 2 business days.

  Thank you for being a Discount Tire customer.

  Customer Answer

  Date: 05/29/2025

  Not sure what date Discount Tire sent there responds back but they said they would contact me in two days and I am still waiting to hear back from them to see why they have such bad service.

  Business Response

  Date: 05/30/2025

  Thank you for your reply. I am sorry to hear that our store management team has not reached back out to you yet. I have escalated your request to our senior leadership for the store to follow up with you within 2 business days. 
  

  Discount Tire.

  Customer Answer

  Date: 06/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  They did finally called me and said they where sorry for all my inconvenience and since I cannot prove one of the employees punctured my tire right now I am satisfied with the apology. From now on I will watch everything they do.
  
  Regards,
  
  ******* ********
  
   
  

• Initial Complaint

  Date:05/12/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 5th, I visited Discount Tire at colonial heights location because I had tires shipped for installation and recieved a call while I was around the corner. I entered discount tire property as i was on the phone with them to come into bay and get my tires replaced under an agreement i had with ****. I did not make a purchase through Discunt Tire directly or at the time and was going to, but I expected proper handling of my vehicle and communication from the staff. Not to be threatened to the point I had to call law enforcement.During the visit, the situation was mishandled. I experienced unprofessional behavior and what I believe to be unauthorized or inappropriate handling of my vehicle. I voiced my concerns and followed up by calling and then sending a detailed email to management on May 5th which is attached to this complaint.Despite allowing time for resolution, I have received no resolution or accountabilty.. . This lack of accountability, professionalism, and customer care is unacceptable. I've been clear that phone calls clearly are not beneficial or taken serious. I am now escalating the matter through the BBB and am seeking acknowledgment of the situation, formal contact through email from the business, and fair compensation for the stress, time lost, and how the matter was ignored.

  Business Response

  Date: 05/13/2025

  ******, 

  Thank you for taking the time to share your experience with us. We are concerned to hear about your recent visit, and would like to ensure your visit is addressed directly. We will be reviewing your comments with our senior leadership at the regional office. We will also be requesting that you are contacted within 2 business days to further discuss your experience, and determine the steps that can be taken to make this right.

  We appreciate the opportunity to help, and we look forward to addressing this with you soon.

  Discount Tire

  Customer Answer

  Date: 05/17/2025

  I do not accept the response provided by Discount Tire. I was told I would receive a written follow-up within two business days. It has now been well beyond that time, and I have received no communication or resolution.

  
  

  This situation stems from an incident involving aggressive behavior from an employee/ Store manager, physical contact with my personal property, and verbal threats. These actions were deeply unprofessional and made me feel unsafe. Whats more troubling is the companys complete lack of accountability since then. Despite being fully aware of the seriousness of the incident, Discount Tire has failed to address it in a meaningful or timely way.

  
  

  The absence of any formal response demonstrates not only negligence but also a disregard for basic customer rights and decency. The way this has been handled, both during the incident and in the days following, raises serious concerns about the conduct and competence of the staff and management involved.

  
  

  I respectfully request that this complaint remain open. I am seeking a formal written response and a proper resolution. Consumers deserve to know how serious incidents like this are treated by a company claiming to value customer service.Its sad that a ********************** of this size would allow such behavior and negligence to go unchecked. Based on this experience, I would not recommend Discount Tire on any level.

  Business Response

  Date: 05/19/2025

  Hello ******,

  I thank you for providing us with this update and I am sorry to hear that you have not yet been contacted by our regional leadership regarding the experience that you have described. We have shared your comments and concerns with them regarding this matter and I apologize for the delay in their follow up. I will reach back out to them and ask that they contact you as soon as possible. We do still ask that you allow up to 2 business days to be contacted. We thank you for your time and understanding.

  Discount Tire

• Initial Complaint

  Date:05/10/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second time I have ordered online with Discount Tire where the product was not delivered as promised!1) The first order was for $2038. I followed up with the order to learn they received the order but failed to submit the details to their supplier, therefore, causing me significant delays and unreasonable challenges with this company. When I finally received the order after 9 phone calls and a full week of time, they did not have the ability to install the product as offered with the order in a safe manner.Needless to say, once the tires were installed and paid for ($2038), they do not have the proper air pressure to fill the tires even though they are the tire shop I purchase and install with, so I had to go to use my own portable compressor to fill the tires even though I paid for installation and balance! 2) Foolish me, I trusted the company with my second order because the staff tried hard on the first error to correct the situation. Needless to say again, the second order was received and paid for but the company, Discount Tire and their vendor did not fulfill the order after 5 days I followed up and learned the order was not placed with their vendor therefore my pending appointment is delayed/cancelled since they don't have the product, even though I paid for the product with their website! They are collecting money as with the first order and not fulfilling the product delivery. Each order I place on their website is paid in full at the time of submission and both times noted above I followed up days later to learn they have the order but "forgot" to issue the details to their vendor, therefore, delaying my time and expected fulfillment. This is a pattern with Discount Tire I had not expected, especially the second time I placed the order.I have been using Discount Tire for over 20 Years and I will never use them again - what a terrible experience! I am very disappointed.

  Business Response

  Date: 05/12/2025

  *****, 

   

  Thank you for taking the time to share these recent experiences with us. We are sorry to hear about the way these orders were handled, and for the inconvenience this caused for you at the store both times. We understand your frustration, and would like to ensure we take the steps to address your concerns and make this right moving forward. We will be reviewing your visits with the store management team and senior leadership at our regional office. We will also request they reach out to you within 2 business days to discuss your experience further.
  
  We appreciate the opportunity to help, and we look forward to addressing this with you soon.

   

  Discount Tire

  Customer Answer

  Date: 05/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********. While concerning, I will consider alternative options in the future fully understanding the business may sell products that are not immediately available even though the order process clearly states otherwise.
  
  Regards,
  
  ***** ***
  
   
  

• Initial Complaint

  Date:05/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 27, 2025, I went to Discount Tire for a basic tire change. Within 10 minutes of leaving, I noticed visible rim damage and returned to the store. I filed a store complaint within 10 minutes of discovering the damage, contacted ***************** and Ive kept a full paper trailevery email, timestamp, and photo is documented. A managernot the store managercame out, inspected the wheel, and chipped off a piece of my rim with his finger, claiming it was painted over by a previous shop. That was a complete lie. These rims had been professionally refinished just 2 weeks earlier after an accident and were in near-perfect condition.After that, the same manager who damaged my rim called menot to apologize, but to question why I filed a complaint. That was not follow-upthat was retaliation. It was defensive, inappropriate, and especially unprofessional coming from someone who had just damaged my property and then tried to deflect ******** prove it, I drove from ******* to ***** to visit the shop that performed the repair. They confirmed they do not paint rimsthey sand and refinishand even offered to speak directly with Discount Tire The store manager finally called and told me to get quotes. I followed through. When I called back, the same regular manager denied everything and offloaded the issue to Fleet Response. On Feb 24, they reached out. I submitted clear photos showing **tool marks and a damage pattern starting from the inside of the rim**something curb rash cannot cause.On March 7, Fleet Response denied the claim, echoing the stores false story. They admitted they only reviewed my photosno calls to the store, no review, no contact with the repair shop. Every follow-up question I asked was ignored.Discount Tire damaged my property, lied to my face, twisted the story, then called to pressure me for standing up for myself. I want full compensation for the damage, dishonesty, cover-up, and time Ive wasted fighting what shouldve been an easy fix

  Business Response

  Date: 05/13/2025

  Thank you for bringing this to our attention *****. We appreciate your bringing this to our attention, and will be further reviewing your claim with senior leadership in our claims department. 

  Thank you

   

  Discount Tire

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tire damaged my car by leaving an industrial lock above one of my wheels. I complained about the noise immediately and after several visits Discount Tire let me drive off placing my life and other peoples lives in danger. I noticed this lock while stopping for gas. I am grateful to have been stubborn enough to not have taken the advice of the employees at Discount Tire, otherwise the damage would have been a lot worse. Even though the industrial lock clearly belongs to discount tire, as they have others in their shop that look the same, they are refusing to accept fault and pay for damages. This is not just about damages but correcting their process so this does not happen to other consumers in the future. As a place that is advertised to be tire experts it is surprising to make such a rookie mistake. This incident has cost me money, time, and sleep, further preventing me to perform well at work and handle other priorities. Discount Tire owes me money for the damages caused by their negligence.

  Business Response

  Date: 05/09/2025

  Hello Aqsa,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  Aqsa, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/07/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business damaged my vehicle and is failing to take responsibility

  Business Response

  Date: 05/07/2025

  Hello *******,

  Thank you for reaching out to us. I do see that there is an open claim for your vehicle. I have reached out to our claims team to reach back out to you. Please expect to be contacted within the next 3 business days. If you have any additional questions regarding your claim, we ask that you please contact our claims team directly.

  Discount Tire

   

  [ ref:_00D6g34gEj._500KfctDun:ref ]

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am submitting this formal complaint regarding Discount Tire in *******, **, and their refusal to honor a tire replacement certificate I purchased for my 2024 Tesla Model 3 Performance. I bought four certificates for ************** 275/30R20 tiresextra load radial tubeless tires designed for heavy electric vehicles. I was explicitly told these certificates would cover road hazard damage.Approximately one week ago, while driving in ************, I struck a large piece of metal that had fallen from a truck on the freeway. The impact caused visible sidewall damage to one of the rear tires. Upon returning to *********, I took the vehicle to Discount Tire and spoke with Sales Manager *****. I explained the incident and requested a replacement under the certificate. He was abrupt and stated that unless metal was showing, the tire would not be replaced. This contradicts both the certificates intent and Pirellis guidelines, which recommend replacementnot repairfor sidewall *********. ***** did discover a piece of metal lodged in the tread and chose to repair the tire. Although I disagreed, I did not press further as it was clear he would not honor the certificate. After returning home, I also discovered a new **** on my wheel, which I believe occurred during the repair.Driving on a heavy electric vehicle with sidewall damage poses serious safety concerns. I am including supporting photos of the tire damage, the wheel ****, and my certificate receipts. I request that Discount Tire replace the damaged tire in accordance with the coverage I paid for and address the damage to my wheel.

  Business Response

  Date: 05/07/2025

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against a formal complaint against America's Tire located at *******************************************************************************. On February 28, 2025, I purchased two tires and a corresponding insurance policy, based on the explicit assurance from an America's Tire representative that the insurance would cover tire replacements.Within two months, the tires became excessively worn and unsafe for driving. America's Tire denied my claim for replacement, stating the wear was due to mechanical problems. However, a certified mechanic's inspection confirmed that the tire wear resulted from defective tires sold by America's Tire, and that there are no mechanical issues with my ********** a direct result of America's Tire's refusal to honor the insurance agreement, I was forced to purchase two new tires on May 5, 2025, to ensure my vehicle's safe operation. America's Tire sold me defective tires and is unfairly refusing to honor the insurance agreement. To resolve this issue, I insist that America's Tire:Refund the cost of the two new tires purchased on May 5, 2025.Replace the original defective tires purchased and installed on February 28, 2025, at no cost.Pertinent documentation including the transaction processed in my banking app (from purchase on 2/28/25) and the purchase receipt on 5/5/25 is attached.

  Business Response

  Date: 05/06/2025

  Hello Ensayenna,

  Thank you for sharing your recent experience with America's Tire. I am sorry to hear that you experience did not go as planned. I have reached out to our store management team to follow up with you in more detail. Please expect to be contacted within the next 2 business days.

  America's Tire

  [ ref:_00D6g34gEj._500KfcssGc:ref ]

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 24, 2025 I took my 2014 Dodge Caravan to get tire rotated at Discount Tire ***********************************************. I left the van to get serviced, after a while I receive a call saying that I need to purchase 2 new tires because 2 tires were worn down. I given the approval to go along with the 2 new tires purchase. Shortly later I received another call stating that the tech couldnt get the front right tire off because of the ********** nut. (NOTHING WAS WRONG PRIORThe employee advised me to come get the van and take it to a shop to get the stud removed then bring the van back to them and they will put the other tire on. I picked the van up and noticed the the front driver tire ********** look like it were damaged from the tech who worked on my van. Also a lug were left off the passenger front tire. I talk with the salesperson to pay. I was instructed on what to do so I can get the work completed. I take the van to a mechanic to get the damaged ********** removed and replaced. This cost me $170.00 labor plus part $8.56. On 4-29-25 I returned to Discount Tire to get my tire put on. I walked into the work area to see that my tires are being switched around. I was told that the new tires were gonna be on the front but instead they had put those on the back. One of the techs said they had crisscross the tires. I told them to put my old tires in the trunk but I didnt receive those back. So after my van is complete I drive a few blocks then I notice the steering off balance. I drive back spoke with the manager name ****. He test drove the van.. **** came over to tell me that I need a wheel alignment. I told him that I bought tires plenty of times before and never experience the steering being off like this. I asked him what would make that happen just for putting on tires. Again this is another problem that I have to pay for. Im upset about this situation. Alignment will cost me $115.. **** was so rude, he answer a called and never said excuse me. ,

  Business Response

  Date: 05/01/2025

  Hello *****,

  Thank you for reaching out to Discount Tire. I am sorry to hear about the experience you are describing with your recent tire installation. I have shared your comments with our store manager and asked they follow up with you in more detail. Please expect to be contacted within the next 2 business days. 

  Discount Tire

  [ ref:_00D6g34gEj._500KfcBLhR:ref ]