Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Discount Tire has 1292 locations, listed below.

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  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 2 tires a few months back and purchased 2 others prior to this. I told them that one of the tires would need replaced if it got punctured again and was told they could put a roadside on it even though it was purchased the previous year. When I went to redeem the warranty soon after I was declined because they said the tire has uneven wear. The tire was the sane condition it was in when I purchased the warranty and they said nothing about the wear then! The only difference is the plug isnt holding. I contacted the companys customer service after being refused repair at the store and was told I would hear back from them but I never did heard back from them.

  Business Response

  Date: 06/04/2024

  Hello ****,

   

  Thank you for bringing this to our attention, and we apologize for the experience you describe. We understand your concern, would like the opportunity to look into this further with you. If you could please let us know which store location this occurred at, we can get started. 

• Initial Complaint

  Date:06/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So after coming into the store for a free tire patch I sat outside the bay as I watched 3 people try to get my lugnuts off for ************************************* place as they tried with 3 different impact guns. I then brought the issue up to the manager and he argued with me over the phone telling me I was wrong although I have proof from *** all service history that the wheels had never been taken off before since the car was built this is a brand new car with 10k miles. I had to come out of my pocket for $1800 for the wheel hub bearing assembly to be replaced thanks to a free tire patch. This was the most disrespectful experience by the manage *** telling me I was wrong although a certified *** master technician told me the issue was by them not knowing what they were doing. After how unprofessional it was for *** to argue with a customer over the phone and all that exc. their mistake led to me not having a car for 3 days and to come out of my own pocket

  Business Response

  Date: 06/03/2024

  *****,

   

  Thank you for bringing this to our attention. We will review this with our regional staff, and request that they reach out to you within 2 business days to discuss this further. We appreciate the opportunity to address this with you. 

  Customer Answer

  Date: 06/05/2024

  I have attached the proof the wheels have never been taken off the car I have all service history from *** back to the original pre delivery inspection this is a brand new car with 11k miles that has never had nothing done other than routine maintenance 

  Business Response

  Date: 06/05/2024

  Hello *****,

  Thank you for the updated details, and for sharing your recent experience with us. We are currently looking into this matter with our claims team, and a member of our claims team will follow up with you soon. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ******** location to get a balance and rotation done. The driver side chasis under carriage area was damaged by the carefree location. The paint is damaged from the car being raised. My tires have uneven wear due to not being properly rotated.

  Business Response

  Date: 06/03/2024

  *****, 

  Thank you for bringing this to our attention. We apologize for the concerns you describe. We understand your frustration, and would like to look into this further with you. We will be in contact with our regional staff and store management, and request that they reach out to you within 2 business days to discuss this further. We appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 06/03/2024

  please Keep this matter open. The business requests 2 days to follow up. I would like assistance in case they do not honor their word. 

  Business Response

  Date: 06/04/2024

  Hey *****,

   

  Thank you for your additional comments. We appreciate the opportunity to follow-up. Your concerns have been reviewed with our management team and regional staff, and they should be reaching out to you within 48 hours. We look forward to further addressing this with you. 

• Initial Complaint

  Date:05/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  America's Tire in ****** damaged my wheels when installing tires and refuse to pay for damages. I took photos before going to the shop and there was clearly damage done by the technicians.

  Business Response

  Date: 05/28/2024

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Lately, Ive gone to two different discount tires and it seems that they have implemented this scare tactic sales approach of their tires.When you say I dont need to hear it, they argue with you to try and tell you the info. Twice now Ive caught that what they laser measure tread depth is off by more then 1/32 even averaged across 3 locations across the face of the tires. Its one thing to provide information its another to use it as a scare tactic.

  Business Response

  Date: 05/25/2024

  Hello ****,

  Thank you for bringing this to our attention, I apologize for the experience you have described.Unfortunately, with the information that you have provided I am not finding your most recent visit in our system. If you could provide me with the invoice number, the full name and phone number that would appear your most recent invoice. I should then be able to locate your profile in our store's system. I hope to hear from you soon.

  Discount Tire

   

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discount Tire at address *******************************************************************, just took advantage of my mom for no reason they replaced all of the lug nuts on her vehicle. They just wanted to take advantage of a poor 80 year old woman that doesn't know anything about cars and barely speaks English. I am seeking help from the Better Business bureau so that this egregious act will be documented for others to see.

  Business Response

  Date: 05/25/2024

  Hello *********,

  I thank you for taking the time to bring this to our attention and for sharing your mothers recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *********, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went in to install 4 new tires. The lifts that were used crushed part of my exhaust system. The exhaust was visible if you look under the vehicle but appears no one checked. The specific lift that was used pushed up on and crushed the exhaust also lifting it hire than it should be. Causes issue when the car goes in reverse.

  Business Response

  Date: 05/25/2024

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 05/28/2024

  I have not been contacted by anybody from Arizona which is apparently where I should be receiving a call from. Instead I was set up with a claim with Fleet Response which has an F by the BBB and a horrendous company with multiple of complaints an issues. I want full compensation for the damages to my vehicle without going through a company that fails to access the phone and reach out to others. This seems like a deflecting tactic.

  Business Response

  Date: 05/29/2024

  Hello,

  Our store manager has contacted the customer ***********************, and is working with the customer on a resolution. Our claims team has been made aware of the customers claim and is currently processing the claim. The customer should be contacted within the next 48 hours by our claims team regarding the claim. If *********************** is not contacted within the next 2 business days, I ask that the customer please reach out to us at **********************, and I will follow up with our management team.

  Sincerely,
  Discount Tire

  Customer Answer

  Date: 06/07/2024

  Assistant manager accepted fault during in person visit and Store Manager apologized for the damages. Was told that they dont consider themselves liable even though they told me in person they assumed responsibility as well as over the phone. Luckily I have audio of this encounter. They used a 3rd party company and I last received contact 4 days ago. It was not a phone call but an email from someone who has not picked up my calls and does not reply to emails. They are not in a hurry while my car is damage.

  Business Response

  Date: 07/01/2024

  Hello *****,

  Thank you for providing us with this update. We will follow up with our claims team regarding this matter, and ask that they follow up with you directly. Please expect to be contacted with in the next 48 hours, if you are not contacted within that time frame please reach out to us at **********************, and we will reach out to our management team.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  went into business for a tire and an oil change, nothing was wrong with my car before bringing it there. after 2 hours they say the car was done. we paid and left . within 30 minutes the car starts smoking and ac starts blowing warm. we call the business they said to bring it back they will fix it. we brought the car back and they refused to do anything about the problem they created. the manager on duty and employees were so extremely rude and made threats saying if i wasn't old they would slap me.. police were called and advised me to follow a report with the bbb. i have case number where the police came out.

  Business Response

  Date: 06/27/2024

  Hello ****,

  We sincerely apologize for what you describe and for any confusion.
  
  We believe you are referring to a competitor with a similar name of Discount Tire and Auto Repair. Our company is called Discount Tire across the ************************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's. We have been in business for over 60 years and are the largest independent tire distributor in the ************************* with over 1100 retail locations nationwide.

  ****, again we apologize for any inconvenience this has caused. We ask that you Click Here <*******************************************; to visit our website where you will be able to find the contact information for our retail location near you. We would like the opportunity to earn your business.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 22, 2024, I took my 2014 *** 328i wagon to the Discount Tire store located at *************************************** *******, FL *****, to purchase and install a new set of tires. During inspection after installation was done, I noticed that all 4 wheels (rims) have been damaged during tire installation. There are dents, scratches, deep scuffs on the finish on all wheels which were not in that condition before installation of tires. I pointed it out to an employee named ********. He inspected the wheels and agreed that they were damaged. He took pictures of each wheel and assured me that Discount Tire will replace all 4 wheels (rims), with the same factory style wheels that are on the car. I asked for that statement to be in writing, but he assured me that they would order new wheels for my car and according to him would take a few weeks to get. Today, May 23, 2204, I called the store and spoke with the store manager ***** to follow up on the incident. ***** is now telling me that they getting in contact with a third party vendor Wheelnetics, LLC, to repaint my damaged wheels. This is not what I agreed to, I am expecting Discount Tires to replace all 4 wheels of my car as stated the day of the incident.

  Business Response

  Date: 05/25/2024

  Hello *****,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  *****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire

• Initial Complaint

  Date:05/22/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 12, 2023 we purchased ****** Evolution M/T LT ********* tires for our 2012 **** Expedition from Discount tire on ******** in *******, we also were encouraged to purchase the certificates - we did. *** total was $1,668.53. Roughly May 19th, 2024 we noticed one tire is severely worn, almost all of the tread gone. I made an appt and visited the discount tire on carefree highway today, may 22nd. After inspection, I was told all four tires need replacement - the one immediately and the other three within 6k miles. *** tech felt extremely bad for my situation as I have had these tires for 19k miles and 13 months. He offered a $30/tire discount on a smaller tread tire with longer warranty (60k). He also offered to replace the one bad tire immediately - suggesting I get the new recommended tire and to drive with the one new different size tire until I replaced the other three. $1,668.53 for 13 months and 19k miles is ludicrous - especially when the tires were recommend by the tech in April of 2023.

  Business Response

  Date: 05/23/2024

  Hello ******,

  I thank you for sharing your recent experience with us. We sincerely apologize for any inconvenience and frustration this situation has caused. We take your feedback seriously. I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at **********************, and I will follow up with our management team.

  ******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.

  Sincerely,
  Discount Tire