Complaints

This profile includes complaints for Discount Tire's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Discount Tire has 1292 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Discount Tire

  20225 N Scottsdale Rd Scottsdale, AZ 85255-6456

• 

  Discount Tire

  835 S. Cooper Road Gilbert, AZ 85233

• 

  Discount Tire

  4455 W. Bell Road Glendale, AZ 85308

• 

  Discount Tire

  10058 N Metro Pkwy W Phoenix, AZ 85051-1406

• 

  Discount Tire

  9199 E Talking Stick Way Scottsdale, AZ 85250-8506

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 16, 2024, at 10:30, I took my Jeep Grand Cherokee to the Discount Tires on ********************, in ********, ** (Store No. AZP 49) for a low tire. As soon as I left my parking lot, I had a low tire indicator. I pulled over and looked and saw a s**** (or some form of metal similar to a screw) sticking out of the tread towards the middle, on my driver's front side. I made an appointment with this store to have it patched. This would be the fourth tire we have had patched by Discount Tires for this type of issue. The first two times, my boyfriend took the vehicle in and they patched three tires for him and never tried to sell him anything. I fully trusted that they would just patch the tire and not try to upsell me. The salesperson (No. 9) looked at my tire, claimed it was in a spot that wasn't patchable, and also informed me that when you replace one tire, you have to replace two because otherwise the vehicle just won't drive right. Again, I trusted them because of how the treated my boyfriend in the past. I was charged $375.80 for two tires. Afterwards, I told my boyfriend what happened and he told me I was completely swindled by the salesperson. They could have patched the tire based off where I saw the screw, and even if they couldn't, its a complete lie that you cannot just replace ONE tire. The balance and alignment have nothing to do with replacing one tire on a vehicle. All the tires we had on the Jeep were well within the tread life and fine. That salesperson completely swindled me due to my naivety about tires and cars.

  Business Response

  Date: 04/17/2024

  Thank you for taking the time to bring this to our attention. We sincerely apologize for what you have described and want to make sure we get this addressed for you, so that we can take steps to create a better customer experience and make this right. 
  
  We will send your comments to our management team so we can look into this further and have a member follow up with you to address this.

  Customer Answer

  Date: 04/17/2024

  The response sent by the business is a generic auto response, not dealing with the issues and only saying they will alert management. I do not accept this as any kind of resolution to the issue at hand.

  Business Response

  Date: 04/17/2024

  Hello *******,

  Thank you for bringing this to our attention, we have shared your concerns to our management team and asked that they look into them. Our management team will be following up with you soon to address your concerns. Thank you for bringing this to our attention. We apologize for the experience you have described.

  Discount Tire 

  Customer Answer

  Date: 04/18/2024

  
  Better Business Bureau:
  
  The business contacted me and after discussing the issues, offered to refund half the money for one of the unnecessary tires. I will accept this resolution.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:04/16/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had removed the set of four winter wheels and tires from my car on 6 April and the weather was nice enough on 15 April to clean them prior to storing them for the season, which I did. I noted no damage to any of the four wheels but did note that two wheels had lost some wheel weights. So the morning of 16 April I removed the remaining wheels weights from the two wheels and thoroughly cleaned all adhesive and other residue from the inside of the wheels. Just before 1 PM on 16 April 2024 I dropped the two alloy wheels, with tires mounted, to Discount Tire to get them balanced. I was told that the wheels would be ready for pickup after 2:30 PM. I stopped by just after 2:30 and immediately noted that one of the wheels had scuffing on seven of the ten spokes and brought it to the attention of the person helping me. He went and brought someone else over and that person deflected all responsibility. He went and brought two other persons over who came up with excuses, such as "this damage looks old" to which another replied "that's what I thought." After hearing that I let them know what I thought about their response and left. When I purchased my car in the fall of 2018 I immediately saw that the spokes of the wheels protrude past the face of the tire. Knowing that, I have always been careful to never put any wheel face down--always face up. I wash the back side of these wheels with one wheel propped up partially atop another wheel, rubber-to-rubber, with the lower wheel face up. My wheels never had damage before today (16 April 2024). For someone who is not careful when wrangling wheels/tires around it is easy to accidentally drop a wheel face down, even though people working at a tire store should know better. I am willing to live with the slight scuffing on one spoke on the one wheel but the wheel that has light-to-moderate scuffing/damage to seven spokes is not acceptable. And Discount Tire refuses to take responsibility for their actions. It is not right.

  Business Response

  Date: 04/17/2024

  Thank you for taking the time to bring this to our attention. We sincerely apologize for what you have described. We want to help make sure this is addressed as your visit does not align with the level of service we aim to provide. We will be in contact with the regional office so we can look into this with the management team. 

  Please expect a follow up within two business days or less from a representative. We appreciate you giving us the opportunity to look into this.

• Initial Complaint

  Date:04/15/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/3/2024, my husband and I arrived to the ************* location to redeem the warranty on worn tires and to get a tire rotation. We were prepared to be ripped off for a 3rd time since 12/2022, we immediately recognized the inexperienced associate approach us, ready to make this visit as costly as possible, but because we are now receptive to America's Tire's unethical and aggressive tactics to get customers to unnecessarily replace tires, even when they are performing regular tire rotations and maintenance. The associate said that our 2 front tires needed to be replaced, despite just being at the same location less then 4 months prior and being told the tires couldn't be traded in under warranty because they weren't worn enough? Even with heavy driving, had the tires supposedly not been eligible for a warranty trade in in 12/13/2023 (which they were obviously eligible now that we are looking back and are now wise to these unethical practices), it is highly unlikely that the tires would be out of warranty less than 4 months later. The reality is that the tires should've been changed out in 12/13/2023, during that rotation when we were taken for the cost of another 2 tires after replacing 4 tires just the year before! If there is an underlying problem, like alignment, that is causing the tires to become excessively worn out, ******* Tire has a due diligence to be transparent and not just keep profiting off of an ignorant customer in the form of tire replacement and avoidance of honoring manufacturer warranty! I have since filed a dispute with my on the 12/13/2023 transaction due to ******* Tire failing to honor the warranty for the tires purchased from the ********* location on 3 separate occurences, as of today. I had to get tires replaced elsewhere after catching the ********* location miscalculated my milage by 7k and after catching the associate in 2 other lies besides the milage discrepancy. Store manager was not helpful and evasive. Complaint was placed.

  Business Response

  Date: 04/15/2024

  Thank you for taking the time to bring this to our attention and making us aware of this entire experience. We sincerely apologize for what you have described. We can understand your frustration and want to make sure we get this addressed for you, so that we can take steps to make this right and improve our customer experience. 
  
  We ask that you reach out to us at ************************************* we can get a good contact number for you as it looks like there may be one number missing from the phone number provided. Once we have this information we will have our regional office contact you directly within 2 business days to follow up and address this.

  We look forward to hearing from you and hope we can resolve this your satisfaction.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 8th, 2024, I went for tire rotation on my Tesla at "America's Tire" (also known as Discount Tires) located at *************************************************. Prior to the service, I was assured that they had experience with ****** and EVs, and that they used **** pucks when lifting a car to prevent damage to the battery or rocker trim. Even though they confirmed their experience with ****** and showed me the **** pucks, upon returning the vehicle, I noticed a crack on my rocker trim near the **** point they used to lift the car. I immediately pointed out the damage, and they acknowledged it and started a claim with the insurance. Now, I have received a call from the insurance company and Discount Tires disputing the claim, even though they acknowledged the damage at the time. This dispute feels unjust, as both the service staff and the manager clearly saw the damage after the service and acknowledged it.I've attached photos before and after the service so you can clearly see the damage.

  Business Response

  Date: 04/11/2024

  Hello ********, thank you for reaching out to America's Tire and for bringing this to our attention. We are sorry to hear about the experience you had while servicing your Tesla. We will be looking into this with our claims team and our regional executive staff. If you have not been contacted by our claims team within 2 business days, please use our customer care link to reach out to us: *****************************. Thank you for the opportunity to look into this for you.

  America's Tire

  [ ref:_00D6g34gEj._5006g15bLo5:ref ]
  

  Customer Answer

  Date: 04/11/2024

  These are merely vague promises that Discount Tires won't uphold. Initially, they acknowledged the damage to my car and initiated a claim. However, they later reversed course, denying responsibility and asserting it was not their fault, despite the evidence provided through photos taken before and after the service. Promises of investigation from Discount Tires hold no weight in reality, so I'll await resolution of this matter before accepting any response. 

  Business Response

  Date: 04/13/2024

  Hello *********, thank you for your reply. We are sorry to hear that our claims team and regional executive staff has not followed up with you for your recent claim. We will be escalating to our executive regional management to look into this for you. Please allow 2 business days for our team to contact. Thank you again for the opportunity to make this right with you.

  America's Tire

• Initial Complaint

  Date:04/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/21/2024 I came into Discount Tire Center and purchased a set of 4 tires and advised the clerk that I would be taking home 2 out four tires. After completing the service I was given my bill and noticed that I had been charged for a ************** fee and waste disposal fee for 4 tires. I advised the clerk(*****) that why I had been charged for 4 tires disposal fees if I was taking 2 of my old tires. He told me it was mandatory procedure and that he could give me a discount on a future visit instead. I asked to speak to his supervisor and ***** advised me that would be receiving a phone call since he was not there. On 3/22/24 I filed a complaint on their website and no one has still called me back. I was over charged a total $14.48. ************** fee 1.75 per tire and waste disposal fee 5.49 per tire.

  Business Response

  Date: 04/08/2024

  We sincerely apologize for what you describe and for any confusion. We believe you are referring to a competitor with a similar name of Discount Tire Centers. Our company is called Discount Tire across the Continental ************* and are called America's Tire in northern California due to a company called Discount Tire Centers who were established prior to our company entering the northern California market in the mid 80's. Our company is referred to as  America's Tire in northern California to eliminate any confusion. We have been in business for over 60 years and are the largest independent tire distributor in the Continental ************* with over ***** retail locations nation wide. We recommend that you reach out to Discount Tire Centers directly in order to resolve your concerns. 

• Initial Complaint

  Date:04/06/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 5, 2024, I went into the store for a tire replacement. I was advised I needed 4 new tires and quoted $1700. However, when my friend (male) came into the store, I could get tires sent from California for about $700. I paid $25 layaway down payment and told I would need to wait 7 days minimum.However, I was able to get a one day wait down the street, so I called to cancel the layaway and request a refund. I was advised the $25 was needed to return the tires, and my request for a refund was denied.The salesperson made no attempt to stop the tires from being mailed. I am aware 4 tires were probably not in the mail in the 10 minutes it took me to cancel. I want to request the $25 refund and a removal of my contact information from their system altogether.

  Business Response

  Date: 04/06/2024

  Hello *****! We appreciate you contacting Discount Tire. We deeply apologize for any miscommunication during your recent visit.Your feedback is invaluable, and we're committed to addressing this internally to enhance our service standards.

  We are committed to addressing this with our store management. If our store management team has not reached out to you within 2 business days, please reach out to us using our customer care link: ************************************************************
  

  Thank you for the opportunity to make this right with you.

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my truck 2021 **** F250 in on 3/27/2024 to get a new set of tires. I got it back to realize the wheels in there were old, dirty, scratched and beat up. I had just washed my truck so I now my rims didn't look like that. I also take really good care of my cars. The rims they put on are not mine. I filed a claim and got a denial letter. I want a replacement that's all I'm asking for. I've been a loyal customer for more than 10 years.

  Business Response

  Date: 04/08/2024

  Thank you for taking the time to reach out. We are sorry to hear about this experience. We understand your frustration, and want to make sure we get this addressed as soon as possible.
  
  We will be in contact with the store management team and assistant vice president to inform them of your comments and concerns. We will also ask them to follow up with you so please expect to be contacted by one of them within 2 business days to discuss this further with you and determine the steps we can take to make this right. We appreciate you giving us the opportunity to resolve this to your satisfaction. 

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 26th, I went to this business for a tire change because of two nails in both left tires. Upon leaving, I didnt check at the shop, I trusted this shop and just took my car, I noticed damage to my rim and lugnut holes. I called the shop and came in for them to see it, the employee apologized for the damages and said their manager would contact me. The manager did not contact me and I contacted their regional office. The regional office contacted the shop and two days later, the manager finally called me and said theres no way they couldve damaged my rim but theyll take responsibility for the damage around the lugnut holes as it unfortunately happens when theyre in a rush. They file a claim and through this process, they get back to me a month later stating that they cannot attribute the damage to the shop and its more consistent with road rash. There is no way possible I couldve curb or roadrashed my whole rim and also the my lugnut holes yet no damage to my car. The manager himself said they would take responsibility for the lugnut holes but would need to do an investigation because he doesnt believe he couldve done that to the rim. The insurance agency is now saying the lugnut hole damage isnt them although they in person and on the phone, told me they would take the blame for that damage.

  Business Response

  Date: 04/02/2024

  Thank you for bringing this to our attention. We apologize for the experience you describe, and will be looking into this further to see what options we have to further make this right. We will be in contact with the management team and regional staff, and request that they reach out to you within 2 business days to discuss your concerns further. We appreciate the opportunity to resolve this to your satisfaction.

  Customer Answer

  Date: 04/05/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:03/27/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  27SEP2023: Tire purchase Tru Automotive. Puncture at 2400 miles and informed factory warranty does not cover repairable damage. Despite being told anything happens, we take care of it, its my fault for not reading the warranty statement before purchase and, regardless, Tru could not do the repair and directed me to Discount Tire.Feb 12: ****** at Discount said the same - if tire is repairable then no warranty. I made it clear I wanted a new tire since these were so new and Ive not even taken it offroad yet. Turns out they will sell you offroad tires for an offroad truck at an offroad shop but if you take the car offroad you void all warranties. That was another surprise and is beside the point but speaks to the fact that things are being sold under false pretenses. My visit culminated with purchasing some extra $200 coverage where basically we [Discount Tire] buy the tires from you and if anything happens, we will replace the tire. I made absolutely certain he said replace and not repair and that will cover me even if I go offroad - he assured me this was true and issued me a new warranty replacement. Fast forward ********************** the same tire, so on March 18th I returned to Discount for another new one. I was again told if the tire can be repaired, they will not issue a warranty and we do not just slap new tires on every time you get a flat. I informed him this is not what was sold to me a few weeks ago and that I wanted a new tire because the set was so new - if they had ******+ miles I would have been fine with a plug. I was 100% rejected, told no ****** even worked at that location, they would not refund the $200 I paid in extra coverage, and was forced to repair the tire. I should demand new tires but will begrudgingly accept a refund for the coverage I thought I paid for.PS: I find it convenient tire shops will absolutely not touch a 4WD without replacing ALL four tires, yet when asked for a warranty its suddenly OK to replace just one.

  Business Response

  Date: 03/28/2024

  Hello ****,

  I thank you for sharing your recent experience with us regarding the puncture in your tire and the subsequent issues you encountered with our warranty coverage at Discount Tire. We sincerely apologize for any confusion or frustration this situation has caused.
  It is never our intention to mislead our customers, and we deeply regret if there was any misunderstanding regarding the warranty coverage for your tires. We understand your disappointment and frustration with the lack of clarity and consistency in the information provided to you.
  We take your feedback seriously and will use it to improve our communication and ensure that all customers receive accurate and transparent information about our warranty policies and coverage options.
  
  I will work with our management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our management team.

  ****, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire

  Customer Answer

  Date: 03/28/2024

  
  Better Business Bureau:
  
  On March 28th I was contacted via phone by Discount Tire's manager network and will be refunded the $200, given a new replacement tire, and will have the plugged tire mounted/used as the spare. This is exactly what I asked to have happen in the first place and is an acceptable resolution to this situation.
  
  Regards,
  
  *******************
  
   
  

• Initial Complaint

  Date:03/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called store #***, ordered tires and made appointment to have 6 tires replaced on my 2020 Chevrolet Silverado High Country Dually. I arrived at appointment time and had to wait almost hour to be serviced. They replaced my tires after while inappropriately jacking up my truck with floor jacks under the rear shock mounts. I specifically asked and documented them in the office NOT to do. That is improper lifting and maintenance on this size vehicle. I have pictures to prove. They damaged my Right front tire TPMS sensor and had to order. They forgot to place the order the following morning. I had to follow up and contact them. But I was awaiting their call to come back in to replace the damaged sensor. Never got ordered. They re-ordered and then never called me again. I had to go to them almost a month later. They scratched and gouged two wheels while rebalancing my wheels/tires for the second time due to improper wheel weights used. The wheels are highly polished billet aluminum wheels. I They tossed the wheels carelessly into the mounting and balancing machines and dropped tooling into them. I watched as they did and asked them to please be careful and NOT damaged the wheels. And they did just that. I saw the damage and pointed it out to the store Senior tech before my vehicle left the service bay or was even driven. They apologized took full responsibility and said it would be handled the following morning due to the store manager being gone for a haircut. The store manager nor the senior tech ever reached out to me I had to follow up again in person in the store. The store manager and senior both apologized and accepted responsibility for the damages and turned it over to corporate. still months later not resolved, the store is blaming the corporate insurance company and the insurance company is blaming store. Insurance company offered me $150 inconvenience fee, I declined and said please take care of the two damaged wheels. I want no more or no less.

  Business Response

  Date: 03/27/2024

  Hello *******,

  I thank you for bringing this matter to our attention, and we sincerely apologize for the multiple issues and inconveniences you experienced during your recent visit to our ********* store.We understand that the level of service you received did not meet your expectations, and we deeply regret any frustration or inconvenience this may have caused. We take your feedback very seriously, and we want to address your concerns promptly.
  
  I will work with our regional management team and share your experience with them. I will ask that they review your comments and your concerns with their team and ask that they follow up with you as well. If you are not contacted within the next 2 business days, I ask that you please reach out to us at ************************************************************, and I will follow up with our management team.
  *******, I thank you for sharing this experience with me, and I thank you for giving me this opportunity to help correct this situation.
  Sincerely,
  Discount Tire