Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were members with Solidarity since 2021 (member ID *********), and have paid Solidarity over $20,000 in monthly contributions. In the almost 4 years we were members and submitted over 80 medical bills to Solidarity (all for things that they detail in their membership guide as eligible medical expenses, such as lactation consultant, pelvic floor physical therapy, wellness/physical exams for children, and more) and we only received reimbursement for 7 bills. At least 44 of these medical bills are for services that we should receive reimbursement for according to the membership guidelines as eligible medical expenses after meeting our AUA. We paid over $700/month and also had to pay out of pocket for all medical expenses on top of that, draining our savings and putting us into debt. We have had to forgo medical procedures that our family needs.
  
  A representative from Solidarity said that they "ALWAYS share ALL eligible medical expenses for our Members. While it is true that there can be delays in the sharing of bills, the current turnaround is roughly 120 days on average." That is false. I received reimbursement for a medical bill from Oct 18, 2021 on Jan 26, 2024 (this bill was sent to medical collections for years), along with multiple other bills that were from 2021/2022 that did not get paid to our providers until January of 2024 after being in medical collections for multiple years. I currently have 33 bills that are "processing and waiting to be paid out" that go back to February of 2023, which would be over 380 business days, far beyond what Solidarity says is average turnaround time. They claim that delays can happen due to members filing claims incorrectly, however I have checked with Solidarity multiple times and all of my claims were filed with all the necessary information.
  
  I would like to be reimbursed for the claims that have been "batched" and "processed" and "waiting to be paid out" well past 120 business days and well into over 380 business days.

  Business Response

  Date: 07/23/2024

  Hello Mrs. Williams, 
  

  We are committed to serving you as you were a Sharing Member for 3 years. We are unable to provide an exact timeframe for the release of each batch containing medical needs, this is because Solidarity HealthShare is a healthcare sharing
  ministry,  medical expenses are shared by Members each month. Due to the
  varying number and size of each batch, we do not have an exact timeframe.
  Solidarity HealthShare implements a practice called Distributed Share Balance.
  Solidarity is NOT insurance, so we do not collect and hold medical reserves in
  a centralized bank account. Instead, the Monthly Share Amount is set at a level
  to build a small balance (or reserve) in every Member’s individual share
  account. These “Distributed Share Balances” enable Solidarity HealthShare to
  better manage the ebb and flow of medical usage and medical needs payments.
  Once all the allocated funds have been transferred from the Members who were
  matched to pay your medical bills, those funds are released to be shared. We have attached a spreadsheet for your reference which include the medical needs on your account that have recently been allocated to share. Once a medical need is allocated with sharing dollars, the timeframe is approx. 30-45 business days for the bills to be finalized. You along with the Provider will receive a copy of the Explanation Of Sharing in the mail once finalized as well. 

  If you have any questions or need additional assistance, please do not hesitate to contact us at 844-313-4999 option 2.

  Sincerely, 

  Solidarity HealthShare 

• Initial Complaint

  Date:06/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Almost 6 years ago, my husband and I retired early and started our own business. We needed health insurance and ended up going with Solidarity Healthshare. At first, things went great. Our bills were paid in a timely manner, premiums were well priced and all was well. Over the last few years, things have gone terribly. I have bills that are 2 years old that haven't been paid. One of them is for my annual gynocological visit from October of 2022. As a matter of fact, most of my remaining outstanding bills are wellness visits. When I call them, it's always the same thing--the bills have been processed and are batched awaiting payment. I have spent HOURS and HOURS on the phone, sorting through bills, paying some of the bills myself to keep the collection agencies from my door.
  We want to change companies during open enrollment this November but we are being told that if we cancel, our bills will change status. Only "active" members take priority for bill payment. So even though I incurred the bills while I was an active member, if I cancel my policy those bills may never be paid.
  Another issue is that we have stopped our wellness visits as we don't want to incur any more bills that will complicate everything even more. We've skipped physicals, I've skipped my mamogram and gynocology visit. I had a stage 0 melonoma 10 years ago, but I'm waiting to change companies to get my annual check up. All the while, we are paying $733/month for NOTHING!
  Our bills are not really that high. We have less than $5000 outstanding. (That is after adjustments) It's that high just because of our colonoscopies from February of 2022. (Again, wellness visits)
  It's our understanding that we are not alone in our frustration with this company and wanted to join the others who have complained and see if you can help us get these bills paid.
  Thank you.

  Business Response

  Date: 06/12/2024

  Hello Mrs. *****, 
  
  We are committed
  to serving you as a Member and desire to
  facilitate sharing your eligible medical bills according to our SHS Sharing
  Guidelines. Health share plans are arrangements where a group of
  individuals voluntarily come together to share in each other's medical expenses
  as to where Health insurance offers guaranteed coverage for a set premium. Once
  a medical need is waiting to be Shared for payment, we do not have an exact
  timeframe for the release of the batch containing a medical need due to the
  Member-to-Member sharing program.
  
  Upon reviewing
  your account, the medical needs in question have recently been matched with incoming sharing dollars. I have attached a screenshot of those bills for your reference. Please allow 30-45 business days for the
  checks to be mailed, along with time for mail. If you have any
  further questions or need additional assistance, please do not hesitate to
  contact us. Thank you for being a active Sharing Member of Solidarity
  Healthshare.
  
  Sincerely,
  Solidarity HealthShare

  Customer Answer

  Date: 09/10/2024

  I would like to reopen the complaint because there is still one bill that has not been paid.  It is now 7 months old.  I have written to Solidarity asking that they take care of this last bill so my account can be closed.  As usual, I'm being told it has been processed and approved and is in a "batch" awaiting payment. I've heard this so many times.  It could be a year, two years or more before this is paid.  By then it will be in collections and the letters and phone calls will start again.  They tell me to set up a 3 way call with the collection agency and they will get them to put a hold on the account.

  Mind you, after adjustment, this bill is only $155.40.  That's all!!  Just pay it and be done with me!!  I have even offered to pay this myself, but I need their explanation of sharing to be able to do this easily with the provider.  They will not release that document to me and are telling me I shouldn't pay it myself. REALLY!! I'm offering to pay this bill and they can close my entire account and they aren't cooperating.  I don't know what is so hard about releasing the explanation of sharing but they won't do it until they pay the bill.

  Other concerns, I am no longer with Solidarity.  I have heard that once you cancel and are no longer a paying member, your bills go to the bottom of the pile. I've also been told that after 90 days, which would be Nov. 1 for me, you can no longer access your member portal.

  I can't believe what I am going through over a $155 bill. It's ridiculous.  I would either like for them to pay it before Nov. 1 or release the explanation of sharing to me so I can pay it.  I just want to be done with this nightmare.

  Thank you,

  ******** *****

  Business Response

  Date: 09/10/2024

  Hello Mrs. *****,
  
  We are committed to serving you as you were a Sharing Member for 6 years.
  Health share plans are arrangements where a group of individuals voluntarily
  come together to share in each other's medical expenses as to where Health
  insurance offers guaranteed coverage for a set premium. When a medical need is
  waiting to be shared for payment, we do not have an exact timeframe as to when
  each submitted medical need will match sharing dollars.
  Upon reviewing your account, we show bill number
  ***************** from the service date of 02/06/2024, originally amounting to
  $482.14, is confirmed on our end to be shared at $155.40 to the provider
  directly. Once this medical need hits it's turn to share, you along with the Provider will both receive a copy of the explanation of sharing (EOS) in the mail. Please note, per our sharing guidelines, active Members medical needs are prioritized with inactive Members being in line after that. 

  Our Member Care Team is always happy to assist you with keeping your
  provider in the loop with the status of the bill at 844-313-4999, option 2. If
  you decide to pay this bill, please ensure that you do not pay more than the
  repriced amount. Once you have made the payment, please send us proof of
  payment as soon as possible so that we can update the bill accordingly. Your
  proof of payment must include the date of service (DOS), original charge,
  amount paid, and remaining balance. Once the bill is finalized, you and the
  provider will receive an Explanation of Sharing(EOS) in the mail.
  
  Regarding access to your member portal, it is true that certain
  functionalities change post-withdraw. However, we are here to provide you with
  any information or updates you may need during this transition period.
  
  Please know, we are here to assist until this matter is fully resolved
  to your satisfaction. If you have any further questions or need additional
  assistance, please do not hesitate to contact us.
  
  Sincerely,

  Solidarity Healthshare

  Customer Answer

  Date: 09/11/2024

  This is unacceptable. This response is exactly the same thing they said in their email response to me before I decided to reopen this complaint.  I do not understand why they won't release the explanation of sharing to me. If they would do that, I would pay the bill and go away.

  I incurred this bill when I was an active, paying  member. My status now should have no bearing on where my bill "falls in line". This seems terribly unethical. It took them 2 years to pay my bills and they only did that when I filed this complaint. If I fall further down the pile, this bill will never be paid. 

  Just release the explanation of sharing to me!! It's my account, my adjustment to the bill, my medical document. I do not understand why this is being withheld from me. Release it, I'll pay the bill for the reduced amount and I will go away. You can pull the bill and don't even have to pay it. EVER.  This seems like a pretty good deal to me. 

  The bill WILL end up in collections. The calls and letters will start again. I just don't want to deal with it anymore. I just want to pay it and be done. But I need the EOS!!!

   

• Initial Complaint

  Date:04/10/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of Solidarity from 2019-2023 and faithfully paid my monthly share as well as met our yearly AUA (annual unshared amount) throughout these 4 years. The first year I did not have too many issues with Solidarity except for timely reimbursements. Most providers (medically) would not work with Solidarity so I paid most things out of pocket. The last two years I have experienced a number of issues with solidarity.
  
  in 2020, I delivered twins and it took over a year for the bill to finally be balanced and paid after it was already in collections. From 2020-2021 my twins pediatrician bills were so backed up we were excused from their services and could no longer receive medical care there.
  
  From 2022-2023 I paid $7,125 out of pocket for counseling (which Solidarity told me was covered and we have the paperwork to prove it). We have received one check of reimbursement for $125 from Solidarity.
  
  From 2022-2023, I paid $4,600 out of pocket for my maternity bills. I have yet to receive ANY reimbursements for these bills even after I got approved for the maternity program with Solidarity.
  
  With the counseling and maternity bills alone, (minus our $3,000 AUA), I should receive around $8,000 in reimbursements. I have received nothing.
  
  Some Providers would work with Solidarity and billed them directly, such as the hospital my daughter was born in, as well as her pediatrician. My daughter was born 2/24/23 and the hospital has yet to be paid for her birth totaling in $5,359.99. Her pediatrics bills have yet to be paid which total in $2,663.60. These bills are bills that Solidarity should be covering because we had already met our AUA by the time of her birth.
  
  We have a bill in collections for $221.20 that was billed directly to Solidarity for an urgent care visit. This is yet another bill that Solidarity should cover since our AUA was already met.
  
  Bills and reimbursements were not being taken care of while I was a faithful member to Solidarity.

  Business Response

  Date: 04/18/2024

  We are committed to serving you as a former member.  As a reminder, Solidarity is NOT
  insurance—there are no “claims” or “deductibles” or anything “covered”, there
  is NO “Promise” or “Guarantee”.  Our SHS
  Sharing Guidelines, Member ID Card, & every Explanation of Sharing (EOS)
  confirms this.  As you are aware being a
  valued Member and part of our pro-life ministry, we work with our members'
  providers to encourage billing at fair & just prices through a
  reference-based pricing model to solve the healthcare industry-wide problem of
  overbilling.  For your family, over $285,100
  in overcharges and unfair pricing from your providers was saved.
  
  As a courtesy, both the Solidarity ONE announcement on
  9/3/2021 and the Sharing Guidelines email on 2/3/2022 which highlighted the
  Timely Filing Limit update were sent to *************************** and
  they were both received.
  
  All (228) Needs have completed processing according to the
  agreed upon Sharing Guidelines & and processed on average less than 83
  business days--AS OF VOLUNTARY WITHDRAWAL OF MEMBERSHIP DATE 10/01/2023.
  
  •              SUBMITTED
  OVER $419,400 FOR HEALTHCARE SHARING—OVER $8,500 ON AVERAGE EVERY MONTH OR OVER
  17.3x THEIR AVERAGE VOLUNTARY MONTHLY      SHARE CONTRIBUTION OF $493
  
  •              WESSA’S
  49 (VMSC)’S SINCE A&E DATE 08/01/2019 FOR A TOTAL OF $30,037 APPROXIMATELY
  $493.00 PER MONTH ON AVERAGE
  
  •              FELLOW
  SHARING MEMBERS OF SHS SHARED OVER $134,300 IN HEALTHCARE COSTS FOR THEIR
  FAMILY—OVER $2,700 ON AVERAGE EVERY MONTH
  
  •              SHS
  & SHARING MEMBERS HELPED SAVE FAMILY OVER $285,100 ON OVERCHARGES &
  UNFAIR PRICING FROM THEIR PROVIDERS—OVER $5,800 ON AVERAGE SAVINGS EVERY MONTH
  
  Every Member both initials and signs that they have
  received, read, and understand the SHS Sharing Guidelines and agree to follow
  them and any updates.  Thank you for your
  prayers & support of this ministry!  
  
  Sincerely,
  
  Solidarity HealthShare

  Customer Answer

  Date: 04/19/2024

  I am aware that I signed an agreement that Solidarity is not an insurance, but you expect your members to proceed as if it were an insurance. You updated your timely sharing information and let all your members know of our responsibility with "timely filing" but you were not expected to "batch" and "process" our bills and reimbursements in the same way? I have had NUMEROUS bills go into collections due to YOUR untimely filing, including the most recent one for my son James for an urgent care visit in June of 2023. 

  On October 23rd, 2023 I spoke with one of your representatives, Christine, who assured me that my hospital bills as well as my daughter ****s were all "processed" but waiting to be "batched" even after I had deactivated my membership. This was 8 months after the bills had been sent to Solidarity. 8 months that I had to deal with speaking to the hospital and speaking with your representatives who assured me the bills were processing and would be "batched" but was never given any indication of the time frame. The only response I was given by Solidarity to any delay in bills being paid was "there is a back-log" or "they are waiting to be batched and we can't give you a time frame." Never once did one of your representatives ever say, "Solidarity does not assume responsibility for payment of, or indemnification for, medical expenses." 

  My family and I switched to the specific membership in 2022 that allowed for unlimited counseling. Why would you even suggest a thing if Solidarity is "not responsible" or nothing is "covered." I had to jump through many hoops in order to get all the information Solidarity required for numerous bills and approval over the 4 years of membership just to be reminded that "Solidarity does not assume responsibility for payment of, or indemnification for, medical expenses." 

  I am very disappointed in how we have been treated when your system is not working properly. 

   

  Business Response

  Date: 04/25/2024

  Thank you for your understanding.  The expectation is that Members act in
  Solidarity with one another and follow the agreed upon Sharing Guidelines and
  understand that their healthshare membership is NOT insurance. 
  
  Again, all (228) need for your family processed on AVERAGE of
  less than 83 BUSINESS DAYS—As of your VOLUNTARY WITHDRAWAL OF MEMBERSHIP (VWOM)
  DATE 10/01/2023. 
  
  Which proposed Solution for faster Sharing did you propose
  as a Member from the sharing guidelines? 
  Increase your average Voluntary Monthly Share Contribution of $493 or
  Pro-Rata Sharing or both?  Again, your
  family submitted over $8,500 & members shared over $2,700 on Average every
  month for over 49 months of membership.
  
  Please understand any sharing after your Voluntary
  Withdrawal from Membership on 10/01/2023 is a Charitable Exemption from Sharing
  Members.  As of 11/01/2021 the Sharing
  Guidelines discuss Voluntary Withdrawal of Membership--Section VI. A. (p. 9)
  and reads: "Only Sharing Members with an active Membership will have their
  Eligible Medical Expenses Shared.”  This
  is a standard practice that helps ensure fairness and continuity within the
  sharing system ALL Members agree to. 
  
  When members decide to give (VWOM) or cancel their
  membership, those specific bills will not be eligible for sharing among the
  community, as stated in our sharing guidelines since 2021. All needs are
  correctly in the pay terminated queue which is a priority queue AFTER active Members.
  
  •              OVER
  $419,400 FOR SHARING SUBMITTED
  
  •              MEMBERS SHARED
  OVER $134,300 IN HEALTHCARE COSTS
  
  •              OVER
  $285,100 ON OVERCHARGES & UNFAIR PRICING FROM THEIR PROVIDERS—OVER $5,800
  ON AVERAGE SAVINGS EVERY MONTH
  
  These findings demonstrate your family as being well served by
  active members & the “charitable exemptions” offered by ACTIVE Sharing
  members of Solidarity are more than fair & a great action of grace,
  dignity, and spirit of Solidarity. 
  
  Sincerely,
  
  Solidarity HealthShare

  Customer Answer

  Date: 04/29/2024

  Like I stated in all the messages above, I was assured by numerous representatives that my maternity bills as well as labor and delivery would be accepted. I went through the process of getting “approved” for maternity bills. Again, like I stated above, my daughter was born on February 24th 2023 and bills were sent DIRECTLY to Solidarity. We voluntarily left Solidarity in October 2023, 8 months after my daughter was born and not ONE bill OR reimbursement was taken care of for all of my maternity bills as well as hospital bills for my daughter and myself. 
  

  You have mentioned that any bills accrued during my membership that were still waiting to be processed, after my withdrawal, would be a charitable contribution from Solidarity. I will not accept that as a charitable contribution, but a JUST payment. Like I said, the bills had been in “processing” for over 8 months BEFORE we left solidarity. And to my knowledge, these bills are STILL unresolved over 14 months later. Unacceptable. 
  

  The $8,000 we paid out of pocket for counseling in the new “unlimited” counseling plan were also months and months in “processing” and were never reimbursed. It was well over a year before we left that those were all still “processing.” And believe me, they had all the correct codes solidarity requires. 
  

  I will not be silenced after we were faithful members for years and paid monthly shares on time, just to be told Solidarity has no responsibility to our bills and reimbursements. Unacceptable. 

• Initial Complaint

  Date:03/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solidarity Healthshare and AMPS notified me in December of 2023 that all medical bills had been settled with ****** ***** *** ***** ****** Additional payments were made and a settlement negotiated. Since that time BSW has failed to properly apply payments and removed previous discounts from from my account and has continued to leave a notice on my account that it is collections. BSW had not acted in good faith and had failed to honor the settlement agreement. I have contacted Solidarity Healthshare multiple times asking for the terms of the settlement agreement so I can determine what action is necessary. They have failed to provide me with information and never answer the question about settlement terms and contact person.

  Business Response

  Date: 05/01/2024

  We
  are committed to serving you as a former member.  This case was already addressed & closed on
  ******** in December 2023 to follow the Balance Bill process.
  
  As
  a reminder, Solidarity is NOT insurance—there are no “claims” or “deductibles”
  or anything “covered”, there is NO “Promise” or “Guarantee”.  Our SHS Sharing Guidelines, Member ID Card,
  & every Explanation of Sharing (EOS) confirms this.  As you are aware being a valued Member and
  part of our pro-life ministry, we work with our members' providers to encourage
  billing at fair & just prices through a reference-based pricing model to
  solve the healthcare industry-wide problem of overbilling. 
  
  For
  your family, over $252,500 in overcharges and unfair pricing from your
  providers was saved--OVER $2,900 ON AVERAGE
  SAVINGS EVERY MONTH OR OVER 20.4x AVERAGE VOLUNTARY MONTHLY SHARE CONTRIBUTION
  OF $142 EACH MONTH!
  
  Please
  continue working with our AMPS Advocacy especially if your provider continues
  to violate the Fair Debt Collection Practices Act of the Federal Trade
  Commission (FTC) for any Balance Bill disputes. 
  
  Solidarity
  Healthshare & AMPS settled your Balance Bill disputes on 12/27/2023 with
  Baylor Scott and White (BSW) and this sound like a complaint best suited for
  your provider that has not applied additional payments correctly. 
  
  All
  (189) Needs have completed processing according to the agreed upon Sharing
  Guidelines. 
  
  MEMBER
  SUBMITTED OVER $371,800 IN HEALTHCARE COSTS—OVER $4,270 ON AVERAGE
  EVERY MONTH OR OVER 30x THEIR AVERAGE VOLUNTARY MONTHLY SHARE CONTRIBUTION
  OF $142
  
  SHARING
  MEMBERS OF SHS MINISTRY SHARED OVER $119,200 IN HEALTHCARE COSTS—OVER $1,370 ON AVERAGE
  EVERY MONTH
  
  These
  findings demonstrate your family as being well served by ACTIVE Sharing members
  of Solidarity are more than fair & a great action of grace, dignity, and
  spirit of Solidarity. 
  

  Thank
  you for your prayers & support of this ministry!   
  

  Sincerely,
  
  Solidarity
  HealthShare

  Customer Answer

  Date: 05/02/2024

  I find it very suspicious that Solidarity chose to wait until May 1 to respond so they could refer to me as a "former" member.   They request notice for membership withdrawal, which I complied.   My complaint stated in part "I have contacted Solidarity Healthshare multiple times asking for the terms of the settlement agreement so I can determine what action is necessary. They have failed to provide me with information and never answer the question about settlement terms and contact person."   The answer they provided is more of their smoke and mirror rhetoric, evading the request for information and an attempt to make them look like a reputable company.   I am rejecting their response because they have not provided information from the complaint. 

  Business Response

  Date: 05/07/2024

  Hello ********

  We are committed to serving
  you as you were a valued Member and desire to facilitate sharing your eligible
  medical bills according to our SHS Sharing Guidelines. 
  
  We've thoroughly
  reviewed your medical bills, related to the following AMPS ID#'s ******** ******** ******** ******* and AMPS stated these balance bills were settled back in December 2023. In February our Team was notified that your provider didn't allocate the payments correctly. The debt
  collector has given AMPS confirmation that they are no
  longer collecting on the accounts as they are aware that the issue is with the
  provider not applying the payments correctly. The debt collector has also stated that two out of the four accounts have been corrected they
  are just waiting for provider to fix the remaining accounts. As for the
  other account listed below (AMPS *******) that was with a different provider
  and there is no issue with that account as it was paid in full. 

  We won’t be
  able to provide you with the settlement agreement, however, we can
  provide you with the settlement payment/EOS and the detail that was sent to
  provider/debt collector to get the issue resolved. Can you please confirm the best email to contact you moving forward? 

   

  Thanks, *******! 

  Sincerely,
  Solidarity HealthShare

  Customer Answer

  Date: 05/09/2024

   I will not be satisfied until I have in writing that my accounts are no longer in  collections and have zero balances.   Based on Solidarity's history on using stall tactics and not telling the truth,  I am not convinced they have provided an honest and accurate statement for the status of my account.    Why are they not able to provided the settlement agreement?   This is another example of the shadiness of Solidarity. 

   

• Initial Complaint

  Date:02/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  BUYER STAY CLEAR! We were with a PREVIOUS Health Share & their system was seamless, we regret leaving! During a move, after a popular radio host on Relevant Radio in 2016, mentioned his family has Solidarity, we made the switch because Solidarity was offering more perks. In 2022 my wife had a mammogram & both of us had well visit checks & colonoscopies. At the beginning, we were told the turnaround time was 45 days, & after call after call & being told the delay was they switched processing systems. I asked if they had enough sharing dollars to pay our bills, they assured us they did. Now turnaround time is 120 days, they are now revealing that there isn't enough sharing dollars & we have to wait until funds come in for the bills to batched out. Transparency - NOT!
  Recently customer care told me they have completed a lot of our sharing needs - WELL NOT a very big dollar amount AND the BIGGEST charges have yet to be completed.
  We in the past have never been sent to Collections until now, Solidarity's response was that if a customer is sent to collections or bad credit becomes attached to a person's name, that they have resources to help. WHAT! WHO WOULD HAVE SIGNED UP FOR THIS!
  If you partner with Solidarity, it is like having a part-time job on top of everything else in your life, with very LITTLE take care of & TONS of follow-up on your end. It is like a dog chasing his tail. You will have added STRESS & SLEEPLESS nights. Solidarity's system is time consuming & NOT user friendly. The amount of dollars we have paid for our monthly share is astounding, plus bills still not completed. So, we decided to cut ties with Solidarity, because if we had a catastrophic situation, we could be in far more debt than the $20,000 we are now (bills only).
  WE, Solidarity's customer is to extend GRACE, but grace is NOT extended to us. Let us remind Solidarity, as they are standing on the principals of the Catholic Church, "Do Unto Others As You Would Them Do Unto You."
  

• Initial Complaint

  Date:12/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solidarity is a health-share that advertised as a "refreshingly affordable alternative" way to pay for health care costs that is different than traditional health insurance. My family and I have been members of Solidarity Healthshare since the end of 2019 up to September 2023. We currently still have outstanding and unpaid medical bills from 2021 as well as ALL bills from 2022 and 2023 for our son, with the exception of pharmacy bills, since his birth over a year ago. This is despite meeting our annual "un-shared" portion which is similar to a deductible. The total outstanding amount of bills still owed to this day (12/4/2023) is $40,791.27. We have called and spoke to numerous employees at Solidarity about when payment will be sent out for these bills and continue to get the same response: "The bills have been approved for sharing and are awaiting funds to be 'batched out." The bills are so delayed in getting paid that healthcare providers are now calling us saying we are responsible for paying the total amounts and are threatening to send us to collections. Throughout the course of our membership we have paid our shared monthly contributions to Solidarity totaling up to $22,322.00. In that time we have also paid health care providers out of pocket totaling $6,890.92 which included our annual "un-shared" portions. Solidarity has paid or "shared" into our bills totaling $4,264.94 in the same amount of time. We cancelled our membership and have been informed by other past members that Solidarity has a new policy enacted in 2022 where they will only share costs for active members. We are concerned that Solidarity will try to use this as an excuse to not share into the outstanding bills that we have that are over a year old and were submitted, processed, and approved while we were still active members. This policy seems like an unethical loophole for the company to kick large bills down the road until members leave due to unpaid bills.

  Business Response

  Date: 12/19/2023

  We are committed to serving you as
  a former member and desire to facilitate sharing your eligible medical bills according
  to our SHS Sharing Guidelines. As a courtesy, both the Solidarity ONE
  announcement on 9/3/2021 and the Sharing Guidelines email on 2/3/2022 which
  highlighted the Timely Filing Limit update were sent to ************************ and they
  were both received, opened, and clicked. 

  Please understand any sharing after your Voluntary Withdrawal
  from Membership on 11/01/2023 is a Charitable Exemption from Sharing
  Members.  As of 11/01/2021 the Sharing
  Guidelines discuss Voluntary Withdrawal of Membership--Section VI. A. (p. 9)
  and reads: "Only Sharing Members with an active Membership will have their
  Eligible Medical Expenses Shared.” 
  

  When members decide to give (VWOM) or cancel their membership,
  those specific bills will not be eligible for sharing among the community, as
  stated in our sharing guidelines since 2021. This is a standard practice that
  helps ensure fairness and continuity within the sharing system ALL Members
  agree to.  All needs have processed
  according to the SHS Sharing Guidelines.
  

  Every Member signs that they have received,
  read, and understand the SHS Sharing Guidelines and agrees to follow them and
  all updates.  From the cover of the
  Sharing Guidelines and explained on back of Member ID Card and each Explanation
  of Sharing (EOS) that is sent out shares, “ATTENTION: This program is not an
  insurance company nor is it offered through an insurance company. This program
  does not guarantee or promise that your medical bills will be paid or assigned
  to others for payment. Whether anyone chooses to pay your medical bills will be
  totally voluntary. As such, this program should never be considered as a
  substitute for an insurance policy. Whether you receive any payments for
  medical expenses and whether or not this program continues to operate, you are
  always liable for any unpaid bills.”
  

  Sincerely,
  

  Solidarity HealthShare

  Customer Answer

  Date: 12/22/2023

  The email about Solidarity ONE on
  9/3/2021 made no mention of the new program not sharing into medical expenses
  incurred while membership was active if the member leaves prior to the check
  being sent out.In the above mentioned email, Chris F****** President, states"The
  improvements enabled by the pricing changes will expedite the sharing of
  medical bills among Members, better absorb spikes in medical needs submissions,
  and allow us to more quickly process your medical bills. In short, these price
  structure changes will strengthen Solidarity's commitment to be among the
  nation’s most efficient, effective and fiscally sound healthcare sharing
  ministries."This would lead one to believe that eligible medical expenses
  should not take over a year to be shared into. By the time we left, tens of
  thousands of dollars in bills were left unpaid for well over the 90 days
  reportedly required for processing the bills including every single bill for my
  son since his birth a year before. The second email on the Sharing Guidelines on
  2/3/2022 could also be ambiguous.The email states "We also wanted to
  remind you that the Dates of Service of Eligible Medical Expenses submitted for
  Sharing will be subject to the edition of the Guidelines in effect when
  recorded as received by Solidarity HealthShare and supersedes all other
  editions of the Guidelines and any other communication, written or
  verbal."This led me to believe that medical expenses submitted for sharing
  while an active member would remain eligible.I still maintain that if the
  policy of Solidarity is to not share into medical expenses once a member
  leaves, that opens the potential to put off large medical expenses while
  continuing to collect from members until they leave due to unpaid bills.How can
  you expect members to continue to pay monthly indefinitely when eligible
  medical expenses are not being paid in reasonable times.To speak of fairness to
  members when we were not treated fairly while members is unacceptable.

  Business Response

  Date: 12/22/2023

  Please understand any
  sharing after your Voluntary Withdrawal from Membership on 11/01/2023 is a
  Charitable Exemption from Sharing Members.  

  >  ALL (119) NEEDS
  PROCESSED ON AVERAGE OF LESS THAN 137 BUSINESS DAYS
  >  (46) NEEDS OR (39%) PROCESSED OVER 120
  BUSINESS DAYS AND (73) NEEDS OR (61%) PROCESSED UNDER 120 BUSINESS DAYS
  
  >  MEMBERS SUBMITTED OVER
  $78,000 IN HEALTHCARE COSTS FOR THEIR FAMILY
  >  FELLOW SHARING MEMBERS
  OF SHS MINISTRY SHARED OVER $30,700 IN HEALTHCARE COSTS FOR THEIR FAMILY
  >  SHS MINISTRY HELPED SAVE
  THEIR FAMILY OVER $27,000 ON OVERCHARGES AND UNFAIR PRICING FROM THEIR
  PROVIDERS
  
  >  EASTMAN FAMILY
  CONTRIBUTED (48) VOLUNTARY MONTHLY SHARE CONTRIBUTIONS (VMSC)’S SINCE
  A&E DATE 10/01/2019 FOR A TOTAL OF $21,543 OR  APPROXIMATELY
  $449.00/$440.00 PER MONTH ON AVERAGE
  
  >  MEMBERS
  SUBMITTED OVER $78,000 IN HEALTHCARE COSTS FOR THEIR FAMILY—OVER $1,600 ON AVERAGE
  EVERY MONTH OR 3.6x THEIR VOLUNTARY MONTHLY SHARE CONTRIBUTION OF $449
  >  FELLOW
  SHARING MEMBERS OF SHS MINISTRY SHARED OVER $30,700 IN HEALTHCARE COSTS
  FOR THEIR FAMILY—OVER $639 ON AVERAGE EVERY MONTH OR OVER 1.4x THEIR
  VOLUNTARY MONTHLY SHARE CONTRIBUTION OF $449 EACH MONTH
  >  SHS MINISTRY HELPED SAVE
  THEIR FAMILY OVER $27,000 ON OVERCHARGES AND UNFAIR PRICING FROM THEIR
  PROVIDERS—OVER $560 ON AVERAGE SAVINGS EVERY MONTH OR OVER 1.2x THEIR
  VOLUNTARY MONTHLY SHARE CONTRIBUTION OF $449 EACH MONTH
  
  EASTMAN FAMILY CONTRIBUTED
  (48) VOLUNTARY MONTHLY SHARE CONTRIBUTIONS (VMSC)’S SINCE A&E DATE
  10/01/2019 FOR A TOTAL OF $21,543 OR APPROXIMATELY $449.00/$440.00 PER MONTH ON
  AVERAGE
  
  (2)         
  $709.00                
  $1,418.00
  (13)       
  $532.00                
  $6,916.00
  (9) 
         
  $542.00                
  $4,878.00
  (1)       
    $549.00                
     $549.00
  (12)       
  $499.00                
  $5,988.00
  (3)         
  $399.00                
  $1,197.00
  NO MEMBERS HAD VMSC FOR JUNE 2020
  (8)       
    $199.00                
     $597.00
  (48)        
  TOTAL               
  $21,543.00

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Solidarity Healthshare member since March, 2019. Bills were getting paid within a reasonable timeframe for the first year or so, but then problems began. First, we were told processing was delayed due to a changeover of computer systems. Months later, when bills were not getting paid in a timely manner, we were told they were backlogged due to covid & short staffing issues. Now, they are blaming inflation as the reason bills aren't getting paid. All the while, they are raising premiums. Ours have nearly doubled since 2019.
  
  To make matters worse, they are constantly changing the rules. For example, sometime in 2021, they decided that if a member became inactive (stopped paying / changed insurance coverage), they would no longer process or pay the bills you incurred while you were an active paying member. They also decided that if you have children living with you at least 20 years of age (like us) who are not college students, they must buy their own policy. They promote themselves as if they will pay bills similar to an insurance company, but once you join, you are stuck with them if you want to get your bills paid.
  
  We have paid our premiums on time every month since March 2019. They committed to share our costs with other members, just as we would be sharing into theirs. We were led to believe they would act in good faith, as they claim to be a Catholic healthshare, and so we placed our trust in them. If you look at their tax forms @ https://www.causeiq.com/organizations/solidarity-healthshare,811012267/ You can see that in 2019 and 2020, they were paying out 74% of what they took in towards member benefits. But in 2021, they only paid out 41% of what they took in. We still don't have the data for 2022.
  
  For my own family, going back to July 2022, They have yet to pay nearly $12,000 of our eligible expenses. They also owe us another $1,500 for out of pocket reimbursements on claims we had to pay ourselves. At this point, they only seem to be processing claims that are part of "deductibles" that don't require a payment on their part. They say that a lot my expenses have been processed and approved to be paid ("batched out"), but they have never actually sent the payments to my providers. When I contact them and ask them to go ahead and send payment, they say they have no control of when things actually get paid. Everything is in limbo. They offer canned responses, boilerplate language, and no actual commitment to pay anything.
  
  I can't risk accruing any more expenses with this company. I am now facing 12K in medical bills that will eventually come back to me, since they are telling me they won't pay if I cancel my membership. I need them to pay my claims.
  
  

• Initial Complaint

  Date:11/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have unpaid bills through Solidarity which should be covered by Solidarity due to them being wellness appointments. They date back to September 2022. The following bills are pending:
  Bills for Daughter (Evelyn)
  September 19, 2022 (Bill # 222-0000098895-00) for $1,173.00
  December 14, 2022 (Bill # 222-0000127421-00) for $454.00
  March 18, 2023 (Bill # 223-0000025585-00) for $223. 00
  April 14, 2023 (Bill # 223-0000033697-02) for $1,015.00- This bill was miss processed by Solidarity. We had to pay the bill before it went to claims. Still have not seen a reimbursement for it.
  June 19, 2023 (Bill # 223-0000048798-00) for $652.00
  September 19, 2023 (Bill # 223-0000070847-00) for $364.00
  
  Bills for oldest daughter (Maria)
  September 19, 2022 (Bill # 222-0000104292-00) for $519.00
  September 19, 2023 (Bill # 223-0000069253-00) for $330.00
  
  Bills for husband (Derek)
  August 9, 2023 (Bill # 223-0000061464-00) for $274.00
  
  Bills for wife (Tiffany)
  October 31, 2023 (Bill # 223-0000078970-00) for $626.00
  
  

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a member in good standing of Solidarity Healthshare since August 2017. I have multiple sharable medical bills that are aging and are now at six months. They total approximately $18,000 (ish). The providers who provided care in good faith need to be paid. I wish I had the money to pay them myself. It's embarrassing. I have called Solidarity multiple times. I was told over a month ago that the bills had been approved, repriced and "batched" for payment, but they couldn't tell me when they'd be paid. I called today and got the same answer. We (my partner and I) asked to be transferred to a manager, which took some doing. Tracy told us that they have to wait for $$$ to come in. They are backlogged. NO IDEA on when they might be paid. I have since started investigating Solidarity and, my gosh, they are not sharing/paying bills for MANY members. So many people are in distress over this. It's like a Ponzi scheme under the guise of a Catholic health share. MANY people have shared that comment. I can't leave them as if I'm not a active sharing member then they won't share those bills. I am hostage. I have to keep sending $413 to them each month in hopes of those bills being paid. I'm scared to get healthcare. I need to have my bills paid and then leave them to go to a real insurance company. I need surgical care and NOBODY in my area will deal with Solidarity. Their reputation proceeds them. Please...please...please just pay/share my bills and get the providers paid. I need to go to Anthem by 1/15/2024 or I miss enrollment. PLEASE GET THE BILLS PAID. This is not how Catholics behave.

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a member of Solidarity Healthshare from 3/2021 - 5/2022. In June 2021, I went to my yearly doctor's visit - which Solidarity is supposed to cover. Over the course of the past 2.5 years, I have contacted Solidarity over a dozen times asking about the status of payment for that bill. The last time, I called, I was told that they cover paying member's bill first. This was not part of their policy when I was a member.
  
  My bill of $575 from ******* ****** ******** has been sent to collections, so I'm forced to pay it.
  
  I want Solidarity to reimburse me for this payment. I know as a healthshare they are not under regulations like insurance companies, but I would also like to see them have consequences for their actions. In the name of religion, they have caused so many people pain, suffering, and financial difficulty through their ponzi scheme. I know that I'm lucky to escape with only a $575 bill.

  Business Response

  Date: 11/09/2023

  We appreciate the time you have taken to express your
  concerns. We are committed to serving you as a former member in a faithful
  Christian manner in a spirit of solidarity and subsidiarity and desire to
  facilitate sharing your eligible medical bills. 
  
  Please understand any sharing after your Voluntary
  Withdrawal from Membership on 06/01/2022 is a Charitable Exemption.  As of 11/01/2021 the Sharing Guidelines
  discuss Voluntary Withdrawal of Membership--Section VI. A. (p. 9) and reads:
  "Only Sharing Members with an active Membership will have their Eligible
  Medical Expenses Shared.”  Solidarity
  HealthShare is built on the principles of mutual support and shared values, and
  we genuinely value each member's contribution to the community.  Regarding any pending medical bills, we inform
  members that decide to Voluntary Withdrawal of Membership (VWOM) or cancel
  their membership, those specific bills will not be eligible for sharing among
  the community, as stated in our sharing guidelines.
  
  Since SHS does not
  “pay bills” we help facilitate sharing of our Sharing community.  Every Member both initials and signs that
  they have received, read, and understand the SHS Sharing Guidelines and the
  Member Rights & Responsibilities of their Membership.  From the cover of the Sharing Guidelines and
  explained on back of Member ID Card and each Explanation of Sharing (EOS) that
  is sent out shares, “ATTENTION: This program is not an insurance company nor is
  it offered through an insurance company. This program does not guarantee or
  promise that your medical bills will be paid or assigned to others for payment.
  Whether anyone chooses to pay your medical bills will be totally voluntary. As
  such, this program should never be considered as a substitute for an insurance
  policy. Whether you receive any payments for medical expenses and whether or
  not this program continues to operate, you are always liable for any unpaid bills.”
  
  Sincerely,
  
  Solidarity
  HealthShare

  Customer Answer

  Date: 11/09/2023

  To whom it may concern,

  I was never informed of this policy, nor was I told about it until I called in March 2023. The prior 8+ times I called, I was only told that my bill was waiting to be batched. I paid for a family policy for almost a full year after my doctor's visit in June 2021. Why am I being penalized for Solidarity not paying what it said it would pay when I signed up (aka 1 routine check up per year)? Almost a full YEAR passed that I was a paying member and the bill never got paid. The way that Solidarity treats people does not follow "Christian values" unless Christian values involve scamming people. I am happy to let people know that Solidarity does not pay bills and is a complete waste of money. 

  Customer Answer

  Date: 12/20/2023

  I think the part that is the most hurtful and damaging of this is that Solidarity is using Christian values to tout the good faith of the company, while not paying the bills of hundreds - if not thousands - of its members. Maybe Solidarity was good in the beginning but through mismanagement or corruption or whatever, it's now no better than a Ponzi scheme. I can only guess that the amendment that bills will only be paid for paying members happened when it became clear Solidarity could not pay what it had promised. Obviously, you are not willing to pay my measly bill via this BBB complaint so I'm happy to escalate this in other means available to me. It's not okay that you are hurting and ruining the financial stability of hundreds of families in the name of God.