Reviews

This profile includes reviews for Gen Digital Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Gen Digital Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Gen Digital Inc

  60 E Rio Salado Pkwy Ste 1000 Tempe, AZ 85281

  
• 

  Gen Digital Inc

  5700 Granite Pkwy STE 700 Plano, TX 75024-6637

  
• 

  Avast Software, Inc.

  2625 Broadway St Redwood City, CA 94063-1532

• 

  Gen Digital Inc

  4101 Yonge St Suite 501 North York, ON M2P 1N6

  
• 

  NortonLifeLock

  380 Ellis St Mountain View, CA 94043-2202

Review Details

• Review fromMaureen G

  Date: 12/15/2022

  1 star
  I really want to give them ZERO stars.It's interesting to read all the complaints regarding cancellation of subscriptions. I had much the same experience. I couldn't do the cancellation on-line in November, 2022 I had to call a phone number and be subjected to a very hard sell to retain my subscription. I no longer need this subscription and couldn't seem to get them to understand this. On 12.14.2022, I tried to delete all personal info like my credit card, drivers license #, banking info, that I had personally entered but again (although my account is still open b/c they hope to convince me to re-enroll) I couldn't do this on-line as I couldn't enter anything into to fields. I was forced to chat with someone and that took forever--I think I was "talking" to someone overseas b/c it took forever with the back-and-forth. I asked them to send me a confirming email and they refused. In conclusion, I will NEVER do business with Norton again and, if any of my information is used in a scam, I will be contacting the appropriate government agency to file a complaint. Better choices are out there! This company absolutely stinks!

• Review fromErica M

  Date: 12/10/2022

  4 stars
  Lifelock is a really great company to have, it's safe to have when your identity is stolen.

• Review fromGrant S

  Date: 12/06/2022

  1 star
  I called Norton back in September to cancel my plan and receive a refund as I was no longer in need of their products and services. I was told the plan was cancelled and saw the refund on my card about 5 business days later. Flash forward to late November and I see a new charge from Norton for a yearly subscription. Their service rep informed me that auto renew was still active on my account. As in, the account that I CANCELLED 2 months ago. I explained to the rep numerous times that I had previously cancelled the plan as I no longer used their products. The rep offered no further explanation for why I was charged again and why the plan had not been cancelled properly. They then had the audacity to try and sell me another Norton plan. I clearly just explained to you that I no longer require your services and I'm upset that you charged me again for a cancelled plan. Why would I continue to use your products if I don't' require them and you pulled this stunt on me? On top of this, I received no information that I was going to be charged or that my CANCELLED plan still had auto-renew activated.While they still processed a refund, this kind of behaviour is unacceptable. Reactivating a cancelled plan without the consent of the customer is unprofessional and fraudulent. The clear lack of communication is also abhorrent. No attempt was made to contact me to inform me that my plan had not been cancelled properly and that I was going to be charged again. With the way antivirus technology has progressed in the last decade, don't waste you time with this money sucking company. Stick with the antivirus that comes preinstalled on your device and save yourself the money and the hassle of being fraudulently ripped off and lied to.

• Review fromTodd J

  Date: 11/25/2022

  1 star
  Trying to downgrade or cancel a subscription is almost impossible when you call in. I've been transferred through at least 5 department, required identity verification 3+ times, even after being assigned a case number. I am still waiting on the phone to get subscription downgraded after 50 minutes on phone. This is one of the worst support systems I've ever worked with. Most companies you can manage your subscriptions online, but not Norton. Norton tries to wear you down to give up on downgrading or canceling. I only wanted to downgrade, now I'm canceling.

• Review fromregina j.

  Date: 11/24/2022

  1 star
  Lifelock (Norton) is not a *** based company; you may get a representative from ******* when signing up but after that, they are all from other countries, especially, from ***** or ***************. It is hard to understand them because of the heavy accent and language barriers. I wanted the rest of the money returned but they said no. I don't want anything to do with Lifelock (Norton). Nothing! I have tried at least three times with Lifelock but the language is too much. They told me I have at least 6 more months, I don't want 6 more months with this company. I found a *** company that employs citizens of ******* and it is not hard or difficult for me to understand someone from my ************). If they told me, I would be dealing with representatives that are not from *******, I would have never signed up with them. Especially, when you are dealing with identity theft or problems. Lifelock has the worst customer service; the representatives keep transferring and transferring until you give up.

• Review fromJose P

  Date: 11/20/2022

  1 star
  Norton lifelock will not accept product key I paid for . Plus I do not wish to post a credit card number . Weather or not I choose to renew is up to me , not Norton lifelock . Not them . Tomorrow I will return product to store and purchase McCafee .

• Review fromGail N

  Date: 11/16/2022

  1 star
  The have been charging my credit card for a service I don't use. The service was set up by my ex husband. I was told by the credit card company and through NORTONs terms of service that I have 60 days to cancel after billing. I had a lot of trouble canceling through their rep because although my credit card, not my email or account. So Norton will charge your card and wont stop unless the account owner stops the charge. Better be sure no one steals your card and uses it with Norton. Finally the rep canceled service after about 45 minutes of fighting with them. Still wont return my money even though their terms of service say they will. Rep told me to come back in 24 hours don't worry we will refund in 24 hours. 24 hours later the new rep made we go over EVERYTHING again and said we will call in 48 to 72 hours. The absolute worst and I'm still waiting for my refund for a service I don't use. They do not abide by their own terms of service nor do they keep the word of their reps. they will say anything to get you off the line and then you will have to call back again and again.

• Review fromSusan M.

  Date: 11/15/2022

  1 star
  I joined Norton Lifelock a year ago after the first year they upped the rates so I called and wanted the difference back, they are totally unwilling to refund so I cancelled my account in October 2022 then they take out the payment in November so I call and tell them I canceled my account in October. They refuse to refund. Say they have to send it to escalation management and tell me they will call me back on a certain date. No call back so I call them. Finally they canceled my account as of December but I want my November payment back. Totally unwilling to refund. I talked to many customer service and supervisors. I ask to talk to someone in the ***** But they can't do that either. So now I wait for a call back that I probably won't get and I'm sure they got another month out of me. I feel completely ripped off by this company. I would NOT recommend them for ID theft to anyone.

• Review fromgregory a

  Date: 11/14/2022

  1 star
  Don't get involved with this company. It's a rip off. It's impossible to cancel an account and even if you do they continue to charge your credit card. Their very hard to get in touch with and do not want you to discontinue business with them. This is nothing but extorsion and a new take on a criminal scam.

• Review fromShashi k

  Date: 11/10/2022

  1 star
  I don't know how it got installed on my computer, I can not delete or uninstall this software. This is like hacking my computer. I could not even disable it. My computer has been slow and different pop-*** are appearing.