We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Identity Theft Protection

Gen Digital Inc

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Gen Digital Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Gen Digital Inc has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.11

    Average of 285 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Danielle M

      Date: 03/12/2025

      They are predatory in their marketing. My mother was concerned when popups said her computer was at risk (though Windows has its own antivirus). She ended up with duplicate (two charges right in a row) AVG Antivirus subscriptions as well as Secure VPN. I asked and she didn't even know what a VPN was! When I contacted AVG, they would only refund the most current (30 day) charges, even though it was obvious with the duplicates and her not knowing what a VPN is but it was marketed in such a way she bought it, then it keeps pushing so she buys two! She never had use of any of this because she didn't receive clear instructions on installing it anyway. She spent over $452.09 that was not refunded for something she never could use. AVG's popup scare tactic advertising is predatory to seniors and also less computer savvy individuals. I would like my mother refunded all her charges due to the nature of AVG's marketing.

    • Robin S

      Date: 03/06/2025

      After an auto renewal that I did not request, I asked for a refund. Three requests for this refund and still nothing. This is very frustrating. I talked to customer service on three different occasions with no refund received.

    • Michael C

      Date: 02/26/2025

      Had Norton for years for all of my family's devices but we will not be renewing once our current subscription expires. The chief complaint is that there are too many popups, and quite frankly there should only be alerts when something is wrong or there has not been a scan done recently. Norton chose to make their program send popups to the desktop, that minimize games if you are playing btw, every day. Sometimes multiple times an hour. The program that I pay good money for is nothing more than scareware now that is constantly putting out what are essentially advertisements on my desktop. I don't pay money to grant Norton permission to advertise to me, and won't be paying for that kind of treatment in the future.

    • laura g

      Date: 02/24/2025

      I have been trying to cancel my subscription with Norton for months. I do not like this business because I am bombarded with upsells all of the time. I do not want to do business with them. When I try to chat.....I am told that they need to get back with me. I need help cancelling my contract with this company that has no real customer assistance!

    • Gerald D

      Date: 02/23/2025

      I have been getting unending pop-*** from: McAfee, ******************************************* and Norton, *********************************************, . These pop-up ads state that my PC has a virus, oops viruses numbering from 3 in some ads and 16 in others. I have protection from Total AV, so I suggest these claims are outright lies. These very ANNOYING ads pop-up every few seconds and block what I am doing, so I must stop what I am doing and delete them.

    • Rett B.

      Date: 02/15/2025

      Subject: Complaint Regarding Unauthorized Norton Charges I would like to formally express my complaint regarding unauthorized charges made by Norton on my credit card. This issue has occurred again this year, despite my efforts last year to cancel all transactions with this company due to their practices. I refuse to pay the $200 charge they are requesting.Last year, I voiced my concerns about this practice as well. I initially purchased ********* 365 many years ago, which included Norton software for free. However, they are now charging me without my consent.Although Norton claims to provide protection, I experienced hacking incidents twice in 2025, prompting me to uninstall all their software from my computer.**** *******

    • paul s

      Date: 02/11/2025

      i went to norton lifelock chat page, and was told to sign in, go to manage my account to cancel and future subscriptions and charges. I attempted this three times and could not reach the proper page to cancel my account.

    • Jose D

      Date: 02/11/2025

      DO NOT subscribe or buy this as the previous review/feedback I also thought I unsub the renewal, but they change the layout or "update" the website so much that it confuses the customer and then defaults it back to "subscribe". If you are navigating through the website the page is so confusing even like me who spends much time on computers and such. **************** in the web is non existent, it lets you open windows after another just to look for the chat window or who to contact, that too is giving you the run around.Also, we realized when we used the Norton, we had a lot of junk mail when we used it.

    • Victor C

      Date: 02/10/2025

      Purchased the Norton VPN for a year code through Newegg. Went to enter the code in the Norton site but it forces you to add a credit card. It does not allow you to use the product without a credit card. It also wants you to check off a box accepting future charges. There is no way to bypass this per customer support. This is bad business practice. Demanding to keep a credit card on file for something you already purchased, so you forget to cancel and they charge you is poor and unnecessary.

    • Tamie K

      Date: 02/07/2025

      Norton and Lifelock part of Gen Digital. ******** customer service. They charge a high fee for protection that they do not provide and everything is an extra add on. Do not use this company.

    Gen Digital Inc is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.