Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Carvana LLC has 35 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

• 

  Carvana, LLC

  6032 Relocation Way Ooltewah, TN 37363-6275

• 

  Carvana LLC

  4020 E Indian School Rd Phoenix, AZ 85018-5220

• 

  Carvana

  7201 Appling Farms Parkway Memphis, TN 38113

• 

  Carvana, LLC

  3720 Morgan Cashmans Way Las Vegas, NV 89103-3002

Review Details

• Review fromJohn D

  Date: 04/18/2025

  1 star
  Bought a 2011 ***** ES 350. Two weeks ago. 84k miles. $15.6k. Passed their 150 point inspection and had CarFax. Day of delivery took to ***** dealership for inspection. Totally rusted out underneath. $8400 to repair. Called Carvana to return car. Had me take it to in network repair shop. They wouldnt even quote it. Wont touch it. After return it is for sale again.Carvana are crooks. ********.

• Review fromDelwar H

  Date: 04/18/2025

  1 star
  Horrible service my first time trying to buy a car from them never again

• Review fromJames H

  Date: 04/18/2025

  1 star
  Applied for a 2017 mini ****** clubman, was approved, paid my down payment, was waiting on their verification everything said just waiting to sign contracts, even did a hard hit on my credit. Then called and denied me. Scam.

• Review fromKyle K

  Date: 04/18/2025

  1 star
  Worst car buying experience I ever had. Use another company.

• Review fromJOSEPH C

  Date: 04/17/2025

  1 star
  I haven't even purchased the car yet... I've been rescheduled for delivery multiple times. I needed the car to go on a pre scheduled trip. I have no car. Still no idea when if ever it will be delivered. They cancelled delivery at the last minute before they were due twice. They don't call. They don't explain why. Only that there is a registration issue. With some digging I found there is a lien on the car I'm trying to buy. Why are they listing it for sale then. There is no one to talk to. You just get the run around and apologies when trying to use the online messaging but nothing gets done and still no answers... On top of it my credit score dropped so now I can't go anywhere else or I would just walk to a dealership and cancel my order. I have had insurance on their car now for a week because you have to have insurance before they will deliver the car. This is BS of the highest order. I will be filing a complaint with the state.

• Review fromChristopher C

  Date: 04/17/2025

  1 star
  The have sold us a truck with rust cover up work done before the sale. This is fraud and The whole frame of the truck is covered in rust and the truck is now worthless. They refuse to help and are acting like this is my problem. See you in court

• Review fromMike M

  Date: 04/16/2025

  1 star
  Just Want to say do not use carvana unless you like to ******.Bought a **** ranger that had issues from day 1. to exchange vehicles they do a trade which does a pull on your credit report. Decided to get a diagnostic on the truck when I find out the company that repairs go through is silver rock. Every time a new issue was found they want me to pay a deductible of $100 even before my 14 days of no money down for issues. Now that I am past that I have to pay it even though the original problem is still occuring. **************** were very polite in telling me oh well

• Review fromDana L

  Date: 04/16/2025

  1 star
  BUYER BEWARE.... DO NOT use this company to buy a used vehicle. The online buying process is a complete nightmare. I received funding on my own, which I think was part of the issue as they want to be able to offer financing to make more money. They claim they were unable to verify my credit union checks although my credit union did speak with them and verified all funding days before the scheduled pick up of the vehicle. I received notice via email, text and my dashboard that everything had cleared after they spoke to my credit union. I showed up the scheduled day to pick up my vehicle and was told right before i was supposed to "drop the coin" to take possession of the vehicle that they were unable to verify the checks and I could not take the vehicle home. No one at the 800 number at Carvana was able to assist us and confirm that the checks were indeed verified 4 days beforehand. No one told us there was still an issue. In fact, we received reminder calls and texts to arrive on time to our appointment to take delivery of the vehicle. I was told we would have to start the process all over again after I had already obtained the funds and insured the vehicle. We were then advised to mail the checks to corporate HQ to allow the checks to clear (minimum 1 week) and try to pick up the vehicle 2 weeks later. I canceled the purchase and refused to start the process over again when I had done everything as required. They have no capable person that can communicate with the financing/underwriting team. The manager of the ************, MD location was not at the branch and when contacted, said he was unable to do anything to facilitate us getting the vehicle. From our experience, every time you speak with an advocate through their toll free number, you get different answers. No one works to resolve the issue. There is no dedicated person to communicate with consistently about your car purchase, which is part of the problem. They take no accountability.

• Review fromJeannee T

  Date: 04/16/2025

  1 star
  They sold me a car that had front alignment issues and the front tires needed replacing after only 4000 miles, but the worst part is that they have after market locking lug nuts on the tires and did not send the lug nut key so now I have to pay to have all lug nuts removed and replaced to the tune of $500.00 which they will not compensate for and I drive my car for a living and am out work for 3 days. I'm never buying from them again.

• Review fromVivian A

  Date: 04/15/2025

  1 star
  I wish I could give them less than 1 star. I purchased a 2019 ******** with less that ****** miles and Ive had nothing but problems since I bought it. I tried to return it within the days allotted and they went on to say I should use their limited warranty and they will fix the problems. I kept being told that theres nothing wrong with the car and now I am having to deal with check engine light and driving issues, clunking sounds. The car feels like its falling apart. All I am getting from customer service is that they cant help and Ive only put ***** miles. Im so dissatisfied and I have learned my ****** to never purchase a car from them again. I went with them because buying a car gives me anxiety, but I guess at this point I rather deal with that than be taken advantage of again.