Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  1026 Marietta St NW Ste A Atlanta, GA 30318-5506

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  Carvana, LLC

  600 Creek Rd Delanco, NJ 08075-5210

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  Carvana Nashville

  4270 Kenilwood Dr Nashville, TN 37204

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  Carvana Philadelphia

  1043 N Front St Philadelphia, PA 19123-1704

Review Details

• Review fromShay S

  Date: 08/12/2022

  1 star
  I would give Carvana 0 stars if that were an option. After ordering my car in January, it took the company 7 weeks to deliver the car to me. Since then, I have been told to sign 4 different contracts because of their own mistakes. Carvana also said that they would file my registration and tag transfer for me but as of today (August 12th) that has not been done. I have been treated rudely by customer service agents and was told that even though Carvana is at fault for all of my issues, there was nothing they could do to resolve my issues.

• Review fromJonathan G

  Date: 08/12/2022

  1 star
  Second vehicle purchase and they treated me like a nobody. Silver rock is a joke and denied repairs my vehicle needed. Carvana finally answered my phone call and rep puts you on hold to speak to management just to tell you sorry there is nothing they can do. You have 7 days to return. Only had this vehicle 2 months and already 2k deep in repairs out of pocket. They dropped off the vehicle late after rescheduling on me twice and had torn air hoses under the hood. I cant believe this after they so call inspect and give you a report. Vehicle has sensor light going off since I bought it. Lift gate rear door motor is bad and had problems since I received it. They denied all repairs. Carvana is a terrible company and would. Or recommend to anyone after this experience.

• Review fromRenika N

  Date: 08/11/2022

  1 star
  Carvana approved us for a second car with a trade in. We changed our minds on the trade in because they were low balling us on what it was worth, and would come out better if we kept the car or sold it ourselves. So, after we expressed this to them and they said that was fine. The contract they sent us had the wrong car we were supposed to purchase and still had the trade in. They took so long getting it fixed and still sent us a contract with the trade in on it. my husband spoke to them about it, and now they are saying that we would have to re qualify because our qualification has expired. It expired due to their own negligence and they say their policy is for us to requalify. Why should our credit take the hit and send us through all this extra when it was your own dealerships fault we missed the deadline. And also, did not even tell us about the deadline. That is unethical business practice. I will never recommend them to anyone. As long as they are getting what they want, they are great. As, soon as they don't they have red tape to make your purchase as inconvient as possible. We declined the deal and will not do business with them again.

• Review fromJoe W

  Date: 08/10/2022

  2 stars
  Bought a car July 25. was told the first appointment was August 12. I got all paperwork done including reaching out to my insurance company for a proof of coverage. Got notified on August 10 late in the afternoon that my car is delayed and my appointment rescheduled. So add one more week. August 18 is the new day. Nevermind taking the hours off for the original date and now having to take off more hours. I called customer service and the did not care in the least. I now have to resign all the docs and start from square one. The only one being impacted by all this is me. I am supposed to be the customer. Proceed with caution!

• Review fromGiacomo E

  Date: 08/10/2022

  2 stars
  The only part that went well was the drop-off of the car. The driver was great. I do have to admit that they have a great selection, and this might have been a faster transaction if I used their in house financing, but I didn't and it took 4 weeks to get it. Lots of conflicting messages from emails, and text messages. No way to clear up confusion about what documents they needed. **************** was pretty helpful (when you can get someone on the phone. they sometimes sounded confused about what was going on), but so many messages come from automated services and they are not always correct. When I got the car the driver was great (as I stated), but I had a few things that I wanted addressed that she noted on the paper work. The tires in my opinion were really close to needing replacement, but I guess they were in the acceptable range for carvana. I took it in to a Pepboys. The measured the treads and they were in the 4-5 range. They started a claim, and I was denied by Silverock. There was also the remnents of a Carmax sticker on the rear of the car that quickly taken care of by a Gerber Auto and Glass for free because they didn't want to deal with Silverock for such a small problem. My overall experience was not good, and I can't seem to find a way to leave a review on their website.

• Review fromJason C

  Date: 08/10/2022

  1 star
  I purchased a vehicle from Carvana. Everything went very smooth from shopping online to finalizing the deal. The car was delivered, and a week and one half later, I received my registration and plates.After buying the vehicle around the middle of May, I received a letter from the Indiana BMV. The letter informed me that Carvana had not yet sent them an application for title and that if they did not receive the application by July 15, my registration would be voided.I called Carvana to inform them of the letter. The person I spoke with had no idea what I was talking about. After 4-5 more phone calls, I finally found someone who had a basic understanding of what I was talking about. I was told on that phone call that the wrong title was sent and that I could expect this to be resolved in 5-7 days.Fast forward 5 days and I still haven't heard anything. July 15 was approaching quickly with no results from Carvana. July 15 comes around, and on July 19, I received a refund for the registration. I logged in to my BMV account and my trade in vehicle was now registered to me ****. At that point, I was not able to drive my car any longer. Carvana assigned me a non-drivable vehicle advocate who manage my case the rest of the way. When my original temporary plate expired, I was given the option to return my vehicle for a full refund. Here is where my blood pressure hit the ceiling. I have gone since July 15th without a vehicle to drive. I paid cash for my vehicle and made around $5000.00 for my trade in. I have waited over 2 weeks to receive my money. The people I spoke with were all very nice, but they are also very limited on knowledge and have zero decision making authority. They never call me, or send emails after they tell me they will. Zero follow up. It is a scary situation to be at the mercy of a corporation. Make sure if you purchase from them, you get them to tell you where the title is located and when to expect it. I advise to not buy from them.

• Review fromJanet E

  Date: 08/09/2022

  1 star
  Save yourself a lot of time, headaches, and heartaches!! Do not even waste your time looking at available cars. In my situation I made the mistake of finding the exact car I wanted on carvana. I wasted time doing all the paperwork immediately so that pickup would not be delayed. I was in contact with a carvana associate daily throughput the week before pickup. I was told each time that everything was good and on schedule. The morning before my car was supposed to be available I received a last minute email telling me I must have a form signed and notorized via zoom. I did it immediately. I sold my own car via private sale and had my husband take off work in order to be able to drive to the pickup location. Within mere hours of pickup I was suddenly sent a different delivery date an entire week away. This vehicle was being shipped from ******* to ******. They should have notified me long before the delivery date because it wasn't even in transit. I was devastated and screwed withput a vehicle. Luckily, the local Lexus dealership was able to take care of me that day and I saved thousands! Carvana is a waste and their financing is a racket!

• Review fromCassandra C

  Date: 08/09/2022

  1 star
  After a month long ordeal I was sold two cars with mechanical issues and have had to return both resulting in me still not having a car. Neither issues were noted in my inspections and repairs Carvana claimed to have made were never added to my carfax report either. The reason for my last return was a leaking Transmission case on a 2019 ***** Trax with ****** miles on it. My first cars steering wheel shook violently between ***** mph. It is clear to me these cars are not inspected as advertised. This company needs to be investigated and possibly shut down.

• Review fromMichael L

  Date: 08/08/2022

  1 star
  Turning this into a bulleted list due to character limit: -Driver was over 2h late -Damage on vehicle that was not indicated online -Washer pump did not work -Extensive damage to vehicle that was not indicated online -SilverRock warranty company denied almost all claims of damage -Said that they fell under "Carvana Vehicle Standards" -Carvana is unable to help, escalate, or provide exception -SilverRock is unable to help, appeal, or provide explanation -Tomorrow is the last day of my 7 day warranty -Strongly considering returning

• Review fromSarah M

  Date: 08/07/2022

  3 stars
  I bought a car from them. They delayed the delivery 3 weeks in a row. So I didn't have a car for 3 weeks because I was expecting my new one to be here in 1 week. There were issues with it that had to be fixed which contributed to the delay and they didn't even ship it until week 2. They said they would give me a $250 credit for the inconvenience, but I never got it. Also the remote lock button never worked. But I do love my car. I was happy once it finally came. Probably would not buy from them again though.