Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana, LLC

  4777 Lenoir Ave Jacksonville, FL 32216-6400

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  Carvana LLC

  1930 W Rio Salado Pkwy Tempe, AZ 85281-2207

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  Carvana

  10939 Katy Fwy Houston, TX 77079-2203

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  Carvana Kansas City

  1700 W 29th St Kansas City, MO 64108-3606

Review Details

• Review fromAshley J.

  Date: 08/07/2022

  1 star
  At first the experience was great doing most paperwork online but when we got to the last step of verifying insurance and income from another source from VA military benefit pension, our account was erased and we lost all information, all contracts signed, all appointments mad for pick up of purchase vehicle and to trade in current vehicle. Cashiers check was made for down payment to Carvana and when we got that last step verified our account was wiped out of all information and steps completed and lost our trade in offer. After calling before deadline to verify then again after deadline to check they had no means of helping or caring about our lost offer and all the time, money, and documents put in from the start of the process to the last step before pickup. I have all chats,emails,documents uploaded, and phone records saved for proof. I lost out of my *** I had on hold and my offer for my trade in as well as down payment, cashier cash costs, and other expenses through the process. I would not recommend using Carvana or trust them with your documents or information let alone your hard earned money. Please be aware and dont be scammed like I was

• Review fromTom S

  Date: 08/06/2022

  1 star
  Company dropped off car I signed all paperwork, after 40 minutes, I was told that there was an issue with paperwork, then I was told they had to take the car back ,but took my money from bank, total fraud

• Review fromLogan D

  Date: 08/06/2022

  1 star
  I had a terrible experience attempting to purchase a car through Carvana. First, they do not work with many major lenders. I did not learn this until a few days before my delivery, which had to be canceled. After receiving the laundry list of lenders they don't work with, I secured another loan and scheduled my delivery. On the day of delivery, I received a text message that there was an issue with the vehicle (dead battery and trunk would not open). We rescheduled for a week later. Again, on day of delivery, they texted me to tell me the problem wasn't resolved. I rescheduled for a fourth time and gave explicit instructions to contact me during the week to give a status update. After they failed to do this, I called and requested an update. I was left a voice-mail ensuring me the car was finally ready. However, the day before delivery, I received an email telling me they would not be delivering due to a safety recall. The communication was severely lacking, both with me and apparently internally. It was an overall terrible experience, and I will never attempt to engage in business with Carvana again.

• Review fromAngela M.

  Date: 08/05/2022

  1 star
  We purchased a vehicle from Carvana LLC, it was not delivered when promised and now my temporary tags are expired. I have reached out to them multiple times explaining that I need my tags, or the paperwork so I can get the tags myself. With each person I talked with it was a different explanation as to why they are delayed. My warning to anyone thinking of using Carvana is DONT DO IT. We now have a car that we cant drive, but still have a car payment. I will now have to get a rental to avoid getting a ticket. The only reason I have left one star is because 0 stars wasnt available.

• Review fromShane B

  Date: 08/05/2022

  1 star
  Do not do business with this car dealership. I would rather wait eight hours at a dealer then get lied to. It will delay or older and give you excuses. They will tell you there is nothing they can do and that you simply have to deal with their mistakes.

• Review fromLinda V

  Date: 08/04/2022

  1 star
  Caravana does not have any autonomy or ability to communicate between departments!At a glance it seems they are committed to their customers.That said you rarely if ever speak to the same advocate twice.When speaking with an advocate there are promises made with an investigation promised and word given for ones issues to get to the proper department or supervisor.Again rarely are said promises or investigations followed through.Asking for a supervisor or manager yields the following similar responses:I will check to see if there is one available on the floor.They are all in a meeting but I will push it on up for someone to call you back.I will personally speak to one with your request for a prompt call back.You have my word I will make sure this gets to the registration department and someone will call you back.I will check into this and call you back.All I requested was, I thought, a simple key stroke.My address was entered into the system incorrectly. I personally had to go to the proper Fed Ex location to retrieve documents.Not so bad because I was willing to go and they were fixing the address, right?However about two months later while tracking my license plates I discovered my address had not been corrected and this time I was ill and unable to go the same Fed Ex location.There were a few nice folks along the way who promised much of the same, however without follow through or clear communication from higher *** and all departments one should not expect a resolution. Perhaps they also had the wrong address recorded to the **** If so honesty works wonders. My resolution was, as told to me by several advocates, to contact the *** to report my plates lost or stolen.All I asked was for someone from Carvana to call the Fed Ex location on record and request the address be changed so my plates could be delivered to my home.

• Review fromMichele R

  Date: 08/04/2022

  1 star
  The only positive experience I gained from purchasing with Carvana is a new appreciation for shopping at a dealership. It took nearly two months to get my car then they let my tag expire and expected me to go to the *** for a new temporary tag on the day it expired. I will never do business with this company again. I will also consider it my lifelong mission to ensure nobody else does either.

• Review fromKisa B

  Date: 08/03/2022

  1 star
  I bought my car and it was delivered 3 months ago. Delivered may 28th, today is august 3rd of 2022. Still havent received any kind of registration or my plate. I cant even drive my car legally now! My temporary plate has been expired for quite a while. Would never recommend to anyone, I still have no idea when I will get everything for my car. I did not finance and bought this car out right, so they have taken my money.

• Review fromTeiron T

  Date: 08/02/2022

  1 star
  Quoted me one price, after giving all my personal information, and running my credit, which is excellent by the way the price went up like 5,000$.

• Review fromAmy B

  Date: 08/01/2022

  1 star
  To keep this short, they sold me a car with the metal VIN number that had been removed (I have photos), the car was ***** instead of black, and when I left the lot the engine sounded like it was going to fall out. I took it to one of their certified auto shops, Mr. **** in Manahawkin, **, and they discover that the wheels were loose and not secured properly. They allowed a car off their lot without giving a final check. Because I am convinced the car is not the car that is attached to that VIN I have requested a new car. When I asked how they were ensuring the car I would be receiving this time was safe, they said a 150-point inspection was done.... which was also done on the last car. I had to beg, for what I am sure won't happen, for them to do another "through inspection". They won't be able to tell me when it will be done? Additionally, when I asked when the last oil change happened (they do not offer that information??) It took the customer service rep over 5 minutes to find that information. I do not believe the inspections were done on these vehicles. I have seen other reviews stating they felt like the 150 pt inspection was a sham due to issues they have had with the car. This is dangerous and quite frankly false advertising.