Reviews

This profile includes reviews for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Carvana LLC has 35 locations, listed below.

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  Carvana LLC

  300 E Rio Salado Pkwy Bldg 1 Tempe, AZ 85281-0800

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  Carvana LLC

  1631 Navaho Dr Raleigh, NC 27609-7532

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  Carvana, LLC

  63 Pierce Rd Winder, GA 30680-7280

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  Carvana

  15710 Shady Grove Rd Gaithersburg, MD 20877-1401

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  Carvana, LLC

  6032 Relocation Way Ooltewah, TN 37363-6275

Review Details

• Review fromOctavia M

  Date: 08/01/2022

  5 stars
  Carvana is a horrible dealership and I dont recommend anyone to purchase anything from them. I purchased a car over a month ago. I signed the contracts and put down a down payment. Everything was fine. I have had my car for a month now with no registration and now that they let the application expire its on me to agree to different terms with another down payment so they can get their funds from ************ I am currently looking into getting an attorney for my case so be aware.

• Review fromPatricia G

  Date: 08/01/2022

  1 star
  STAY AWAY!! I purchased a car from them on June 14, 2022. Before we could test drive it, as advertised when dropped off, the delivery driver left. Hours later I was on the phone telling them we did not want it as it was not at all how it was described. They apologized and offered us to swap out for a different vehicle. For nearly a week I jumped through a million hoops, including requests for 6 months paystubs, bank statements, and out last 2 years tax returns?!? After fighting for days over this they came back telling my husband he didn't qualify for a vehicle from them. Keep in mind we ALREADY HAVE ONE FROM THEM! After all the fighting I just said forget it, we'll keep the car we have. Flash forward to today. The tags they gave have expired and I am told to print out the purchase documents and take to the local BMV for an extension. Ok, fine. I pull up the loan documents and it is for the wrong vehicle!!! Not to mention the car we received first has been in 3 different shops trying to figure out what is wrong with it, to the point that i have to take it to an actual dealership to get it fixed. They are clueless and flat out have no idea how to run a business. I have warned everyone I can to avoid this place like the plague, though I am sure having the plague is a better experience than I have had with Carvana!!!

• Review fromBrandon G

  Date: 07/31/2022

  1 star
  Carvana is terrible. Receive my car submitted cosmetic defects within the seven day guarantee but the shop they wanted me to go to which was caliber collision could not see me during the seven day trial. Carvana was unhelpful and did not even offer a swap or return even though it was out of the seven day guarantee we had no control over caliber collision schedule. Do not buy from Carvana.

• Review fromAnatoliy P

  Date: 07/31/2022

  1 star
  Carvana is absolutely the worst. My initial encounter with them started in summer of 2021. I ordered a beautiful, low mileage z4 36s. After a number of delivery delays (3 i believe), the car was finally delivered. The driver was ******* to drop it off. I looked and lo, they damaged the front bumper during the delivery (looked like the vehicle was not properly secured on the flatbed). Needless to say i rejected the delivery and requested a repair. About a month later the deliver was reattempted. The repair job on the bumper was poor - debris under the paint and bubbling paint all over. I rejected the delivery and asked them ti fix. Another mon goes by and they finally attempt to redeliver the car - this time with new damage - the leather on the inside has cracked open and began to peel, probably d Fast forward 6 months or so. I had negotiated a substantial refund due to poor service with the previous vehicle. I place an order for a low mileage porsche 911 which passed all Carvana inspections. After a couple of delays (took a few months, mind you) i got through to Carvana to find out the the car has engine trouble and has been towed to the Porsche dealer for repair. (How did it pass the famed Carvana 150 point inspection?). I cancelled that transaction. I came back to Carvana the third time (what can i say, negotiated refun was nice and guess i am a glutton for punishment) and ordered another ********* took the car about 3 months to go through the inspection and photo process. I patiently waited. The delivery was scheduled and i had numerous assurances that the vehicle will be delivered on time. It never arrived. Why? The vehicle failed inspection due to non-functioning parking brake. The same parking brake that is marked fully functioning on the Carvana inspection report. The part for repair is unavailable and on the national backorder. My loan has expired and due to significantly higher interest rates i can no longer afford a Porsche

• Review fromSamantha G

  Date: 07/30/2022

  1 star
  Carvana is the worst experience I have ever had purchasing a vehicle. Every single step of the process was disorganized and a ton of work on my behalf. They falsely advertise that this is an easy process, that you can get the vehicle the next day, and that it will be delivered to you. None of which held true to our experience. They place unreasonable deadlines on submitting documents, such as requiring my bank to submit a document on a Sunday. They also are knowingly falsely advertising because the representative told me on the phone that there must be a minimum number of days between receiving the money for the car and the delivery. Also, they did not deliver the vehicle as promised. We waited around all day on Saturday for our vehicle to be delivered, they were late, and when they arrived they ended up taking the vehicle back because they couldnt find the check which had been mailed to them four days prior. They forced me to insure the vehicle before I even touched it. The vehicle also came incredibly dirty - there was gum stuck to the seats, dirt all over, and candy wrappers in the back. The gas tank was also less than half full. Terrible terrible experience. This company should be sued in a class action lawsuit for false advertising!

• Review fromNina C.

  Date: 07/30/2022

  1 star
  My delivery was scheduled for 29th at 6:30pm. I called 3 times that day because communication is nonexistent unless you contact Carvana advocate. Lets just say the Advocates are poorly trained. Cheerful yes but no knowledge other than the scripts that are provide on hiring day! There is zero communication between Carvana and Hubs where vehicles are stored. After my third communication. I was informed that vehicle delivery could be canceled 5 mins into delivery time slot. She would send email to Hub where vehicle is stored. Ten minutes later I get a text message stating your vehicle has leak in tire. It would not be delivered today. But possibly Saturday or Monday. You have consumers pay for insurance for vehicles. Verify all documents need on our end. But they do not use proper communication with consumers.

• Review fromGriselle V

  Date: 07/30/2022

  1 star
  Beware of this Carvana , they took me on a 6 month long ride of excuses and temporary tags . I had my loan expire 3 times do to their lack of having a title to my car . My percentage rate went up 3 point before they completed the sale of my vehicle . They gave me an extremely dirty car and apologizes for giving me the car twice in the same dirty fashion . They were willing to give me a couple hundred dollars that didnt even cover the cost of the detailing . I was given a customer advocate that just ignored my emails . Dont do business with this company .

• Review fromCindy S

  Date: 07/29/2022

  1 star
  Buying the car went smoothly, even used the 7 day return and exchanged for another car went smoothly. Now the registration is a nightmare. My temp plates expire today!! Carvana refuses to issue another one. They say they got it to my DMV 6 days ago. So they gave my DMV 6 day of which 2 days of the 6 are weekend days so 4 days to process they title and mail me the info to go get my plates. Not going to happen. Not possible!!! So I will be driving on expired temp plates of which is no fault of mine. When I say refused, they absolutely refused to issue another and state only 6 states they can issue a second temp tag. So beware. You will not get you registration on time. This seems to be a big issue with Carvana.

• Review fromBrandy N

  Date: 07/28/2022

  3 stars
  My experience was not that great. They gave me a hard time about having proof of insurance 45 days after leaving the lot, since my insurance was renewing less than 45 days after the purchase. My car insurance company had to go out of their way to move my policy around to make it work. It was LOTS of trouble for me and my insurance company. I went to pick my new car up, which is what I opted to do versus having it delivered, and I made a mistake on the appointment the first go round, I thought it was 10:30am, but apparently it was 10:00am, so I had to be rescheduled for the next day after work. I arrived again to get my car, and the guy in front of me was buying a $50,000 ish **** I seen the automatic car stall out when driving it out of the vending machine. He looked it over, came back in and declined it. Had front end damage that wasnt disclosed. And something under the front bumper being held together with a zip tie. Then I got my car, it was missing the antifreeze over flow cap. I refused to leave with the car so they got a cap off another rogue, that was Monday. Then yesterday, Wednesday, the Rogue stalled out on me, I cranked it back up and it sputtered for a few seconds like it was going to cut off again. So the car is going back, Ive had it for 3 days. The process to return the car was easy. They are picking it up today from work and bringing my old car back. Hopefully all will go smooth with the return and cancelling the transaction. But this was not a good experience for me. I wouldnt recommend Carvana. There are reasons why their dealers licenses are suspended in multiple states. And I feel like they just take trade in's, wash them and slap them for sale, nothing mechanically checked or done to them.

• Review fromBh

  Date: 07/27/2022

  1 star
  This is the worst car buying experience Ive ever had. First the car was missing all of the all weather mats I purchased. I still havent received them after going back and forth on several calls with them. The car was also very dirty. I had to get it detailed. The cheapest detailing I could find was $265. So far they have reimbursed me $100 of that after several calls and texts back and forth with them. Next, the wind shield wipers are not new so now I need to purchase another set of those. Finally there is no owners manual. They sent me a link but its the wrong manual. I texted with an advocate and I told them I could buy one online for $70 and I would like to get reimbursed for that. She just kept explaining that Carvana doesnt guarantee the car comes with manuals and was very sorry for the inconvenience. I kept telling her I needed solutions and not lip service. She seemed to enjoy passively aggressively antagonizing me by sympathizing with me without giving me any solutions. I told her to F off and then she unsubscribed me and told me it was a pleasure speaking with me. Very bad customer service. Save yourself some frustration with the basic things you should expect after dropping $30k cash.There is no test drive. There is no after the fact accountability. Save yourself the stress and just get your car pre-owned certified at the dealership.