Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy will not let me tranfer domains from them I have called chatted and told wait a day then wait another day then wait yet another day. I want all domains moved from godaddy.

  

  Business Response

  Date: 08/16/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements 
  
  From August 10 to August 15, 2022, GoDaddy's ************* team worked with our customer to assist them in transferring their eligible domain names away from GoDaddy.
  
  Subsequently, on August 15, 2022, they transferred the remaining eligible domains to a new registrar.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate our customer's candid feedback about our service levels.  GoDaddy strives to offer the best service levels in the industry.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/10/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a Godaddy Account for some time. Couple of years. Recently they have turned off access to my account because the account requires 2 step verification - this is new and not authorized by me. I do have a cell phone but there is no cell phone service when I live. Thus I cannot do 2 step verification. Today I contacted Godaddy that I wanted to terminate the account because 2 step verification will not work where I access the account from my desktop computer at my home. In order to see the account the sent me an email code so that the person I was talking too could verify it was me. However, he notified me that he could not terminate my account unless I did 2 step verification. I can't do 2 step verification because where my computer is my cell phone has no signal. I have cancelled my credit card so they cannot charge that card again. Which is due in Late August ***** September. I just want to close the account and not be billed for another year nearly $250 for an account that I no longer have access to.

  

  Business Response

  Date: 08/15/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On September 12, 2020, our customer created the account in question and enabled Two-Factor Authentication (2FA) on their GoDaddy account, which provides an additional layer of security. 2FA requires an account holder to provide a numeric code received via text message and their normal verification information to access the account.

  On August 10, 2022, our customer contacted our Care Staff for assistance accessing their account. During this call, they were correctly advised that if they could not receive the 2FA code, they would need to go through the established process we have in place and request to disable 2FA by going to changeupdate.com and providing the requested information there.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has confirmed the information provided to our customer by our Care Staff was correct. Our customer will need to go to changeupdate.com and work with our Account Recovery Team to remove 2FA from their account. Once 2FA has been removed, and they can access their account, our customer can close it. Our office has also provided our customer with directions to close the account.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/15/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

  While I disagree with the companies response it is like flogging a dead horse trying to get somewhere. In order to do the form they talk about you have to do 2 step verification. I have never in the last 3 yrs had to do that. So there is that. I have however gone to the local ******************** where I can receive both cell service and wifi and deleted my accounts and website from Godaddy and Cancelled any future payments. I have also cancelled the credit card I originally - the last 3 yrs - used to pay them so they can't charge my account. Thank you for your efforts on my account.
  
  Regards,
  
  *************************
  
   

  
  

• Initial Complaint

  Date:08/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since the issue, it has been downhill from there. ************************* repeatedly lied and then stop responding.Now every single time I try to update my current site, I waste an hour or more trying to publish. See the attached screenshot. This didnt happen before the **** poor customer ******* of ****************************** deliberate and malicious. And because I cannot trust the word of their chat or phone agent because of multiple previous experiences, I can only email.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On April 26, 2019, our customer purchased the ********************** website builder in question for their domain.  It has continued to renew within their account for monthly and annual terms; via online, auto-renew, and support-assisted transactions.
  
  We are seeing that our customers website was successfully published on August 7, 2022.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  If our customer is still experiencing publishing issues we would encourage them to reach out to GoDaddys ************* support to address and troubleshoot what they are experiencing.  Our ************* support teams are standing by 24/7 to help and can be reached at ************.  If our customer prefers, they can also visit https://support.godaddy.com for live chat, help articles and more.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:08/08/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I originally registered alicairo.com with network solutions. About 20 years ago GoDaddy reached out to me and offered me a deal. They said, and I signed the agreement, move your domain over from Network Solutions and we will provide you with free email service for the life of your domain. I asked a lot of questions about this around ****. They insisted that as long as I never signed a new deal, that I would receive free email service for my domain for the lifetime of the domain. This was a well known promotion that GoDaddy did back then to build their brand and to bring in domains from other organizations. Then from around 2009 until 2022 they kept trying to upsell me to a new email platform. They signed a deal with ********* and continued to ask me repeatedly if I would want to take their alleged upgrade to office 365. This month, August 2022, they are now forcing me to move to Office 365. They are violating the terms of our agreement. They want me to, after 4 months of their trial, begin to pay for the office 365 service. I was told, and given in writing, an agreement which states that GoDaddy will provide a free email solution for my domain for the lifetime of the domain. They repeatedly said as long as I continue to renew with GoDaddy that they would provide the email service all inclusive to the domain renewal cost, not ala carte as they are now saying. They are forcing me to move my domain over. The trouble is, I have more than just one email address affiliated to my domain. They want to provide me with ONE email, ****************** through office 365, and make me pay for it. Whereas our agreement was for 100 email addresses at not cost other than the domain renewal price. I have had this deal and agreement with them for nearly 20 years. They are now backing out of the deal and have gone from trying to convince me to change to forcing me to change. Office 365 cannot fulfill, even with a fee, what my previous email service with GoDaddy could.

  

  Business Response

  Date: 08/12/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  GoDaddy previously included free Workspace Email plans with the purchase of select products; however, we discontinued this practice several years ago. Consequently, we are now retiring these free Workspace Email plans and migrating customers to our ********* 365 Email Essentials Basic (M365) email plans.
  
  To partner in our customer's success, we sent a ****** notification of the upcoming change to our customer on August 5, 2022. This notice explained the new service would be provided for four months at no cost but would then need to be renewed if our customer intended to continue its use. This allows our customers adequate time to determine if M365 is right for them. If M365 is not a good fit, our customers can use the four months to transition to another provider.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer's frustration regarding the end of life (EOL) of the free Workspace Email plans, companies must sometimes make difficult decisions in deciding to cease providing a particular product or service. These decisions can be due to technological changes or the feasibility of maintaining the product in the future.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7/31/2022 I noticed my domain went down. I contacted Godaddy and they told me the status was "On Hold - Registrar Hold" and I needed to update my contact information. I did this and it is now 8/6/2022 and my domain still does not work even though it says "active". I have been calling everyday trying to get solution and I keep getting foreign reps that would rather get off the phone than help. They keep telling me the site is active and make a up a different excuse every time I call. Sometimes they tell me I need to wait, then they were blaming hosting, then were blaming ICANN, then they told me to send an email to certain addresses, they also told to it would take 5 days to come back up and I waited that time, then after that time they said wait ***** days but couldn't explain why, then some reps hung up on me, I spoke to a supervisor and they blamed me, and I had a ticket put in and never got contacted.

  

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements  .
  

  While we understand our customer's frustration, due to the circumstances surrounding the status of their domain, our ************* team is unable to resolve their concerns. However, we have connected with our customer and provided them the contact information for the team that can assist them.
  

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  *********************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/09/2022

  Hello, this response does not resolve my issue. All they did was repeat what was said on the phone. They keep telling me to wait for this thing to happen or these people to contact. It has been 9 days of trying to get ahold of someone who can resolve my issue which is rather simple. I want my domain removed from clientHold status. I don't know why it is still there, I have paid for this domain and used it for years. You cannot just take what I own. Please get into contact with me to resolve this issue.

  

  Business Response

  Date: 08/15/2022

  Thank you for the opportunity to address our customers additional concerns.

  While we empathize with our customer, we stand by our previous response. Our office has provided our customer the contact information for the team that is able to properly address their concerns. Our customer will need to continue corresponding with the appropriate team.
  

  Thank you again for the opportunity to address the additional concerns presented.
  

  Kindest regards,
  

  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 08/16/2022

  Hello, I have tried to contact the information they provided twice on 8/6/2022(10 days ago) through email and have not gotten a response. I tried to contact them again on 8/11/2022(5 days ago) and have not gotten a response yet. I also contacted again on 8/12/2022 and have not gotten a response yet. I sent 2 emails today as well. This is not a solution to my problem. Giving me an email nobody answers through here. When I call, they give me the same email or try to use excuses to get off the phone. When I use the chat, they give me the same email or use excuses to get out of the chat. I can't get into contact with a supervisor and there is no office I can go to and speak about my issue.

• Initial Complaint

  Date:08/05/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I attempted to get a domain site through go daddy. After picking a domain name, getting all information to get site up and paying, go daddy never got site up. My partner and I could not get go daddy to resolve any issue on their end and was forced to go to another domain provider. My partner and I canceled with go daddy November 2021. We were forced to get other emails and phone numbers. Go daddy continued to bill for services twice a month until we finally contacted them. I confirmed initial setup, payments and domain name. I was told they could not verify or gain access to account because they could text or email an access code. They were informed that the email address was attached to the domain they never got up and the number they had was not valid. But they did confirm they were getting payment from my account. Go daddy refused to override access to account to resolve any issues. They simply said they would stop taking future payment, but because they could not access account, no other resolution would come. When asked for confirmation no other payment would occur, I was to no payment cancellation would be provided. The only information that the representative I talked to would provide was her alleged name **** and an employee number ******. **** stated that my card number attached to the account would be blacklisted from future payment. Ive never heard that term used in business. I was forced to cancel that business debit card and be reissued a new one with a new card number. I find it strange no billing inquiries could be resolved in this case. Never have I dealt with a business that I could not resolve a billing issue. I simply want my 8 months of double payment back.

  

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to address the complainants concerns.
  

  GoDaddy takes security seriously and has procedures in place that must be followed for our Care Staff to assist with account specific information. From the information provided, the complainant does not appear to be a GoDaddy customer.
  

  RESOLUTION:
  

  Thank you again for the opportunity to address the concerns presented by the complainant.
  

  Unfortunately, we cannot provide the complainant with a refund due to their inability to validate the account. It should also be mentioned that per GoDaddy's Refund Policy, the transactions in question are beyond refund eligibility. https://www.godaddy.com/legal/agreements/refund-policy
  

  Kindest regards,
  

  *********************

  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/09/2022

  This matter has not been resolved. Now Im taking GoDaddy as a participant in a continuing fraud. They refuse to provide who they are in contact with regarding payments that are coming from my business account. What domains am I paying for? GoDaddy is fully aware that payment is coming from my account but wont say who their contact is or provide what accounts Im paying for. Im simply looking to see why GoDaddy is charging me money for accounts the openly admit I dont have. 

  

  Business Response

  Date: 08/15/2022

  Thank you for the opportunity to address our complainants additional concerns.
  
  While we empathize with our complainant, we stand by our previous response. For security reasons we cannot provide account specific details without proper validation.
  
  Thank you again for the opportunity to address the additional concerns presented by our complainant.
  
  Kindest regards,
  
  ********
  Office of the *** GoDaddy

  Customer Answer

  Date: 08/15/2022

  Again, I do not accept GoDaddy not telling me who authorized continued payments from my business checking account. Nor do I accept them not telling me what domains they are for. As I've stated previously, payments have been drawn fraudulently. I will be filing a police report in the ***************** regarding this matter. 

• Initial Complaint

  Date:08/04/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an issue where I can't get back into my account to renew a domain that expires in TWO days (August 6th).I'm not trying to make account changes, I simply want to pay them so my domain does not expire. I reached out to them nearly a year ago for the same issue because I no longer have access to my 2FA phone number, and they took two weeks to respond, even though they claimed it would be ***** hours. I didn't even realize they replied because they were so far outside of their stated window, so I assumed I wasn't going to hear back.I'm not trying to change account data or anything on my account at this point... I'm just trying to pay GoDaddy so my domain doesn't expire. Please help me. I am available by phone, and you can find that information in the 2SV reset form that I filled out...

  

  Business Response

  Date: 08/09/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements .
  

  Our customer enabled Two-Factor Authentication on their GoDaddy account which provides an additional layer of security.  Two-Factor Authentication requires an account holder to provide a numeric code received via text message along with their normal verification information to access the account.
  

  RESOLUTION:
  

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  

  As a one-time courtesy, we waived the domain fee for the domain name that was set to expire on August 6, 2022. We are working with our customer to resolve their additional concerns.
  

  Thank you again for the opportunity to address the concerns presented by our customer.
  

  Kindest regards,
  

  *********************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:08/02/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  RECEIPT NUMBER: ******** CUSTOMER NUMBER: ******* I have owned www.malibucarpets.com for 20 years. I have owned and own tons of other website and other features with Godaddy. Through out the years I have given Godaddy thousands of dollars of my hard earned money. I started receiving dozens of calls from clients that my site www.malibucarpets.com is down. I called GoDaddy and the rep played dumb and wouldn't tell me what happened or who took it from me.Finally a live chat rep, said there was issues with my credit card (which I find unbelieveable since gogaddy recently charged me for other sites) and that GoDaddy now owns the site, and I can get it back for $7000! I couldn't believe it. I explained to the rep I am losing a lot of money and need my website back ASAP. He said no problem I only need to pay $7000. In other words, GoDaddy can take my hard earned money for over 20 years, but when an issue comes up they steal my site and try to re-sell my own site for $7000! Truly one of the most disgusting, despicable acts I have ever gone through with a company. Again I am a long time client! My wife's best friend has over 20 million instagram followers, and she promised me to make this go viral and was going to post the screenshots I had with Godaddy's live rep. *** husband suggested I try BBB 1st. So that is what I am doing. If Godaddy is reading this...I just want my site back. You have destroyed my business.

  

  Business Response

  Date: 08/03/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On December 16, ****, our customer transferred the domain name in question to GoDaddy. Between **** and 2021, they had been maintaining their domain renewal with the assistance of our ************* Staff and their automatic renewal preferences.

  On April 3, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in a good faith effort to honor agreements with our customer; however, their financial institution declined the payment request.

  GoDaddy sent renewal notices prior to expiration, including on March 3, 2022, and March 29, 2022. GoDaddy also sent notices after expiration on April 6, 2022, and April 12, 2022, informing our customer their expired domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.

  The domain correctly followed the normal domain expiration life cycle and has subsequently been purchased by a third party, who has chosen to list the domain name for sale. Information on this cycle can be found here: https://www.godaddy.com/help/what-happens-when-my-domain-expires-609

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  While GoDaddy is the registrar of record for the domain, we have no affiliation with its current owner. Unfortunately, we are unable to return the domain. Our customer may wish to contact the current registrant directly to discuss any options for re-acquiring the domain name.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,
  ******* Edwards 
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a domain name for my company that was scheduled to expire today (7-30-22). I went to the website and attempted to renew and the system prompts me for products I do not wish to purchase. I called and requested to make the payment for my domain and was told that because I have full protection I needed to go to their website and downgrade which I did, then the representative continued to pressure me to purchase full protection stating that it was the only way that I could renew and then he would issue me a refund. No customer should be forced to purchase a product that they do not want and it should not prevent me from renewing my domain.

  

  Business Response

  Date: 08/02/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On November 22, 2021, at our customers request, our Care Staff added Domain Ownership Protection (DOP) to the domain in question as a gesture of goodwill, for a previous known issue that had affected their hosting plan. DOP is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. A domain must be in an active status in order to disable DOP. The steps to downgrade Full Domain Privacy and Protection are found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.

  On July 30, 2022, the domain in question expired and as a result, the domain was no longer active. Our customer contacted our Care Staff later that same day to renew their domain but did not want to renew it with DOP. Our Care Staff correctly explained that because the domain was already expired, it would need to be renewed with DOP. Once renewed and the domain showed as active again, DOP could be disabled and refunded. The call was disconnected and no additional action was taken at that time.

  On July 31, 2022, our customer renewed their domain with DOP with the assistance of one of our agents.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has been in contact with our customer and they have indicated that their concerns have been resolved.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/02/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** *****
  
   
  

• Initial Complaint

  Date:07/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4 months ago our accounts at bank and our email address were. We have had our domain for many years, all clothes to our business, business cards etc were branded the same. Well because we were hacked our payment didnt clear and instead of calling to let us know there is a problem they sell it and want us to buy it back at $2900. Covid did a number on our business and our website was often a life saver for us along with pictures on there we couldnt get back. We now have to consider closing our doors because rebranding costs more money then we have.

  

  Business Response

  Date: 08/02/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements
  
  On June 12, 2022, per our customer's account preferences, ********************** attempted to automatically renew the domain in question in a good faith effort to honor agreements with our customer; however, their financial institution declined the payment request.
  
  GoDaddy made additional attempts to process the transaction on June 16 and 23, 2022, and their financial institution declined each request. After each attempt, an email notification was sent to our customer to inform action was required by them to avoid cancellation. Account management is a customer responsibility.
  
  While ********************** sent multiple notices to our customer, ********************** has no insight into what happens to an email after it leaves our system, how our customer's ISP or email client handles the email once received, or whether the message is simply disregarded. If our customer changes their email address, we have no way of knowing what the new one is unless they inform us by updating their account.
  
  Our customer did not contact our Care team until July 25, 2022, and they were correctly informed that another party had since acquired the domain and elected to list it for sale.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain correctly followed the normal expiration life cycle, as described in the GoDaddy Help article found at https://www.godaddy.com/help/what-happens-when-my-domain-expires-609
  
  Unfortunately, GoDaddy cannot return the domain to our customer, but they may wish to contact the current registrant directly and discuss any options for re-acquiring the domain name.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 08/03/2022

   When our emails and bank accounts got hacked we lost access to our email as well. There fore we never got any notifications. They had our business phone numbers and made no attempt. To cause a business harm after all they have been through with covid is sad. I just want our website back which is branded on all our items related to business so we dont lose our livelyhood.

  

  Business Response

  Date: 08/05/2022

  Thank you for the opportunity to address our customer's additional concerns.
  
  While we empathize with our customer's concerns, we stand by our previous response.
  
  GoDaddy made multiple attempts to automatically renew the domain in question to honor its agreements with our customer. Unfortunately, their financial institution declined each of these payment requests. As a result, multiple notices were sent to them, using the information they provided to GoDaddy, to inform them action was required to avoid loss of service. Furthermore, our customer had set the contact preference within the GoDaddy account to "Do Not Call".
  
  Since then, the domain has followed the normal expired domain life cycle and has been legitimately acquired by another party. GoDaddy cannot return the domain name.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  *************************
  Office of the *** GoDaddy

  Customer Answer

  Date: 08/10/2022

    I would like recovery options and to be able to recover all we have worked for. I dont want to lose everything that we have done for 9 years but rebranding will cause us to close our doors (which I get go daddy a large money hungry company could care less about) For the little guys in the world its their lives. We cannot afford to pay **** for the site we worked hard for. Go daddy had many other options of reaching out and chose not to because I am hearing this is a common practice for them. I just want to not lose all the money we have put into everything and our house and business because of this mess. We were victim to fraud and everyday its caused a huge mess. Every other company isnt money hungry and were able to help us get it fixed. That is all I want.