Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to reach a supervisor regarding my experiance with Godaddy. I have called constantly 3-5 times a day tyring to get a resultion for my domians. Why is everyone rude? Why cant i just speak to a helpful supervisor?

  

  Business Response

  Date: 07/29/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  We appreciate our customer's candid feedback about our service levels and will fully review their recent interactions with our Care team to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has connected with our customer to discuss their concerns.  They have confirmed that all of their concerns have been resolved at this time. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted with GoDaddy to host website services. Investing funds drawn from by 401k, I began setting up services on my domains, but from the very beginning discovered and reported security vulnerabilities that placed undue risk of customer data loss. On reporting the concerns, I was reassured that everything would be fine. Despite providing specific examples of how the vulnerability could be exploited to dynamically render the resources based on preloading scripts and allowing http requests to modify headers (effectively causing encapsulation by allowing resources placed on a users website by parties other than the user) to indicate an in-line untrusted state, making the site all but invisible to the public. After reporting the problem, GoDaddy took no action, as exactly the concern I expressed played out. Attackers seized control of the professional e-mail account used to access the account, allowed to do so based on a purely fabricated security concern supposedly given by a trusted partner that resulted in having little to no access to the expensive services GoDaddy pretended to offer. Almost a year of wasted time and money and countless calls to support that lead nowhere even when provided precise samples of the code used to create the problem. Finally the time to renew for another year comes and they actually try to **** for another year of email services I still cant fully access. Because of the policy that enacted hidden blocks without a fair chance to dispute malicious allegations (I believe solely made to create the exact outcome described) made by third parties the sales generated by the website total less than 40 dollars and thats less than half the price of the email account alone. Its almost a scam to sell services that you know will not work. If there are reasons to suspect fraud, they should verify with the customer, not charge them while acting like they dont know why or how the denial of service is happening. Extremely unfair practice.

  

  Business Response

  Date: 07/31/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  We require additional information from our customer to fully understand their concerns.  *********** attempted to call our customer, but the number they provided in their complaint is invalid.  We have sent them an email seeking a time to connect, but they have yet to respond. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We remain committed to assisting our customer and can be reached via email at ********************@**********************. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/25/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a GoDaddy customer for over 10 years, recently they change their email provider to ********* Outlook, it caused me lots of trouble, I'm having issues with my email since them, I called the technical support a few times, sometimes waiting for hours, looks like they don't know how to fix it. They promise to call back but they never call.

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements,found at https://www.godaddy.com/legal/agreements.

  On August 28, 2017, our customer purchased *********************** Workspace Email (WSE) for a one-year term via telephone transaction with our ************* staff. Between August 28, 2018, and August 28, 2021, GoDaddy automatically renewed this email plan annually in accordance with our customers account preferences.

  In July of 2020, GoDaddy announced it would no longer be offering WSE and instead would be partnering with ********* as an alternative offering for business email. GoDaddy notified our customer on March 9, ********* their WSE would transition to ********* (M365), and on April 8, 2022, this transition was completed.

  Between April 2022 and July 2022, our customer connected with our *********** to address issues with their email configuration to their Apple Mail client. Our staff had provided our customer with the appropriate settings to configure their mail accounts and attempted to work with them to troubleshoot their configuration; however, they have been unsuccessful.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has successfully connected with our customer. We will continue to work with them to resolve any outstanding concerns.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest Regards,
  *****************************
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/28/2022

  I have a large content of business emails that needs to be deleted in order to establishes the new Email from ********** I know there is a way to save the emails and them delete the old accounts and upload the emails again but I have no support from Godaddy at all.
  

  I've been calling and passing through many technical support staff, they don't know how to do it, they transfer to other staff who also doesn't know how to do it, until the last one says someone is going to contact me which doesn't not happen.
  
  We already lost a few email from one the accounts because the technical support staff told us to delete the account without telling us that we will loose all the content.
  
  I understand GoDaddy can take any decision they want regarding their business but the MUST help their customers since we are talking about serious data information.
  
  The Customer support is very bad, I had an issue with my email last Sunday and I waited over an hour for a technical support staff which never get the call.
  

  I received an email from ***************************** he said he is going to call me tomorrow in order to help me with the email problems I have.
  It is not only the configuration there are many issues involved.

   

  

  Business Response

  Date: 07/29/2022

  Thank you for the opportunity to address our customers additional concerns.

  We appreciate our customer's candid feedback about our service levels. GoDaddy strives to offer the best service levels in the industry. Our office has connected with our customer. We have discussed their concerns and provided the necessary resources and information to resolve them.

  Thank you again for the opportunity to address the additional concerns presented by our customer.

  Kindest regards,
  *****************************
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/23/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to transfer four domains from my GoDaddy account to Cloudflare. "For my protection", Godaddy locked me out of my account for 24 hours less than half-way through the process. I called their customer support team and, after speaking with three different individuals, it was revealed that nobody in the customer support team has the power to unlock my account or push this process through for me. They told me to "wait 24 hours and try again". I'm operating under deadlines to get these accounts moved over, and Godaddy is deliberately preventing me from doing that.This smells strongly of antitrust activity by Godaddy to prevent its customers from taking their business elsewhere. Even so, I need to get this transfer pushed through and nobody I've talked to has the competence -- or systems access -- to do it. I'm not simply going to "wait 24 hours" because the lockout will likely happen again. As I said, I got less than half-way through the transfer process.

  

  Business Response

  Date: 07/28/2022

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On July 23, 2022, our customer was preparing their domains registered with GoDaddy to transfer to another registrar. Our customer had Full Domain Privacy and Protection (****) enabled on their domains which is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the Full Domain Privacy and Protection is downgraded. The steps to downgrade (****) are found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.

  While attempting to remove the **** add-on, a lock was triggered that would not allow our customer to attempt to downgrade **** for 24 hours.

  On July 24, 2022, our customer successfully downgraded the **** add-on and transferred their domains to another registrar.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We understand our customers frustration with their experience. GoDaddy strives to offer the best service available and are heavily invested in identifying areas of improvement.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer Answer

  Date: 07/28/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this complaint has been resolved. While I hope that the business refines its policies specifically with respect to customer lockouts and the lack of quality technical support teams with empowerments to resolve or bypass lockouts, there is nothing further to be done in this matter.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:07/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My fiance has been with godaddy for 15 years , his lifes work is in those websites. Godaddy switched servers & apparently notified not one client and now he has to face getting sued because clients don't care what godaddy ruined or deleted. All the website are gone! They are all gone YEARS of work and they have no solution either other than saying this is rare I am sorry. How does content from a data base disappear and you all don't offer not one solution,

  

  Business Response

  Date: 07/25/2022

  Thank you for the opportunity to address the complainant's concerns.
  
  Based on their information, the complainant does not appear to be a GoDaddy customer, nor have we entered into any agreements with them.
  
  Furthermore, our ************* teams have no record of any communications with the complainant. If they wish to contact our Care Teams, they can find instructions at this link: https://www.godaddy.com/help/contact-us.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  
  Kindest regards,
  ****************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/20/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a website from godaddy.com. After they told me they already sold it they said they would refund me (see the 1st three pro tires below). They decided about a couple weeks after to not refund me saying it has been 6 months since the transaction(see the last two pictures). It was already approved for a refund and then they kept my money. I just want my $60!back.

  

  Business Response

  Date: 07/22/2022

  Thank you for the opportunity to address our customer's concerns.
  
  We regret any inconvenience our customer experienced and have successfully connected with them. We will be issuing them a refund via check for $59 for the transaction in question. Our customer expressed satisfaction with this resolution.
  
  Thank you again for the opportunity to address our customer's concerns.
  
  Kind regards,
  ****************
  Office of the **** GoDaddy

  Customer Answer

  Date: 07/24/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:07/15/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6-30-22 I spoke with GoDaddy about getting a refund for some recurring charges that we did not need or understand they were recurring when they were purchased. Godaddy agreed to refund 2 separate charges for $125.00 each. One charge for $125.00 was credited immediately but the other one was not. That same day the Godaddy agent accidentally processed an erroneous additional charge of $112.00 by mistake. I was told that both the $112.00 mistake as well as the 2nd $125 would both be credited within 3-5 business days. This has not happened and it has been 2 weeks. I have called several times about this issue. When I call to get a status they just say "We processed the credit and there is nothing else we can do". They also told me that it may be a problem with my bank. I called my bank and they told me that they did not block any credits to my account. I feel GoDaddy is operating in an unethical manner and I want my refund of $237.00 credited to my account immediately!

  

  Business Response

  Date: 07/18/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On April 29, 2022, our customer purchased our ********* Services Basic (MSB) plan, which gives access to on-demand website maintenance and updates to improve websites as needed.
  
  Per our customer's account preferences on May 29 and June 29, 2022, we renewed MSB. We also sent renewal notices before each, informing them that MSB would renew according to account settings unless they acted, as account management is a customer's responsibility.
  
  On June 29, 2022, our customer contacted our *********** to cancel MSB. At that time, we refunded the May 29 transaction and voided the June 29 transaction.
  
  On July 1, 2022, our customer contacted our Care Team to inquire about refunds and was advised that the refunds can take 3-5 business days to reflect at their financial institution. Unfortunately, an accidental charge was placed on the customer's account after this interaction. Our staff immediately contacted our customer to advise of this, canceled the products, and voided the transaction.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer's concerns, the transactions in question have been reversed to the original form of payment. These receipts can be viewed within their account per this link: https://www.godaddy.com/help/view-my-godaddy-receipts-4885.
  
  Our Payment Processing team reviewed the transactions and found our customer's financial institution has not rejected the refund or transaction voids. Therefore, we recommend they contact their financial institution and create an escalation to locate the missing funds.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest Regards,
  
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/20/2022

  GoDaddy has not carefully read my complaint! I have not received the refund for the $112.00 that was a mistake by GoDaddy and I have not received the other $125.00 refund either. I have already contacted my bank and they told me they have not blocked anything. I am now repeating myself. GoDaddy needs to submit another refund request for $237.00. I am becoming very upset that GoDaddy is being so difficult for such a small amount of money. This is not the level of customer service that I have previously had with the company. If I do not receive the refund that I am deserved I will take all my services elsewhere and we several services with GoDaddy. I would also like to receive a phone call from the escalation department in the corporate office. 

  ***********************

  **************

  

  Business Response

  Date: 07/21/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. Our customer has acknowledged in their response that they received our refund of the $125 for their May 29, 2022 transaction. However, as the voided transactions on June 29 and July 1, 2022, were canceled on the day of purchase prior to being settled, issuing a refund would leave GoDaddy in a state of financial loss.
  
  As an explanation, a voided transaction is a transaction that is canceled before it settles through a customers debit or credit card account. It may still appear as a pending transaction on their online transaction list and hold a portion of their balance but should disappear within two to three business days, and the funds held would be released. If this is not the case, we recommend they contact their financial institution and create an escalation to locate the missing funds, as GoDaddy never received them.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  Jenn
  Office of the *** GoDaddy

• Initial Complaint

  Date:07/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to access my account to make necessary updates. There is a 2 factor identification enabled, that has no backup system to get me access. After multiple calls to customer service they will not unlock my account and told me to wait 72 hours before the verification department can get back to me. They will not connect me via phone to get this resolved, wont speed up the process and dont seem to care that I am unable to perform required site updates. Emails dont work either. Supposedly they can turn off the 2sf but refuse and are making me provide a bunch of information that was not required to create my domain! Its been almost a month without access or communication. Help please

  

  Business Response

  Date: 07/19/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  Our customer enabled Two-Step Verification ***** on their GoDaddy account to provide an additional layer of security. 2SV requires an account holder to provide a numeric code received via text message or through ****** Authenticator as part of the verification to access the account.
  
  2SV is a security feature GoDaddy offers our customers to prevent account and domain hijacking. GoDaddy does not arbitrarily add this service to customer accounts; customers must opt-in via their account to utilize it.
  
  GoDaddy has a vetted and established process that allows customers to remove the 2SV from their account. More information can be found here: https://www.godaddy.com/help/cancel-2-step-verification-7628.
  
  Our customer has submitted requests to cancel the 2SV on the GoDaddy account in question. However, the requests did not include the required government-issued document for company identification.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our Account Recovery (AR) Team has been working with our customer to help resolve their concerns. While we empathize with our customer's concerns, we encourage them to continue to work with our AR Team and provide the requested documents to disable 2SV from their account.
  
  Once they submit the required documentation to our AR Team, they may contact this office at [email protected] to expedite its review.
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest regards,
  
  *************************
  Office of the ***** GoDaddy

• Initial Complaint

  Date:07/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me preface this by saying Godaddy customer service has been incredibly unhelpful through this frustrating series of events.For over a decade, I have not only been a loyal Godaddy customer but also a reseller of their products. I own and manage multiple design and marketing firms and have used and promoted Godaddy products and services to multiple clients and colleagues.The past few months I have been trying to migrate my 3 web sites as per the recommendation of the Godaddy team. I was told my old hosting was outdated and "wouldn't work properly" with my 3 sites. So, I reluctantly worked with the hosting team and initiated the migration - and after multiple attempts the migration finally went through.Unbeknownst to me, the three sites that were on my hosting account were all negatively affected in this transfer- including all the business emails associated with those domains.Based on my conversation with *****, it appears as if the files on the one site themusemarketinggroup.com domain were duplicated TWICE on the new server. While the site files associated with museartgroup.com were completely deleted. THIS WAS THEIR ERROR Over twenty years of my design portfolio is now completely gone with no way of restoring any record of my international career. After suffering over 80% losses on my businesses over the past two years I depended on that portfolio to ****** a new clientele base. Now, without my portfolio the future of my business is looking ****.So, for three months I asked multiple supervisors from Godaddy - is there any way we can remedy these issues? I am unable to afford a new custom site and can't imagine the amount of hours I would have to invest in rebuilding my 20 year portfolio. There simply needs to be some kind of resolution.After my emails being ignored for over a month I sat on hold.Even during service calls they lied and said they restored my files. Nope- files were completely empty. Manager and even CEO still offer no help.

  

  Business Response

  Date: 07/18/2022

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  GoDaddy has migrated all customers utilizing 4G Hosting (Legacy) to a newer cPanel hosting plan.
  
  From October to December of 2021, we notified our customers via email of this migration, advising them of upcoming changes to their hosting plan and the actions required to complete the process.
  
  On November 23, 2021, our customer contacted our ************* Team regarding the migration and was advised the site was likely to experience migration issues as it was dated and set ** in a sub-sub folder, not on the root.
  
  On December 8, 2021, after migration finished, GoDaddy notified them it was unsuccessful due to content incompatibilities with the new hosting. However, the original files were stored and could be manually updated. This notice advised them to act before the old hosting was removed on January 8, 2022. As they took no action, the old plan was removed from the account and is no longer accessible.
  
  On January 13, 2022, per our customer's request, the cPanel hosting, where the only copy of the website files was located, was canceled, and they were issued a full refund.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, we no longer have the files in question. With that being said, we were able to locate an older version of the site at archive.org and will share that link below. They can use this link as a reference to access the content while they rebuild the site.
  
  https://web.archive.org/web/20210803030638/http://museartgroup.com/
  
  Thank you again for the opportunity to address the concerns presented.
  
  Kindest Regards,
  
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/18/2022

  On December 8, 2021, after migration finished, GoDaddy notified them it was unsuccessful due to content incompatibilities with the new hosting. However, the original files were stored and could be manually updated. This notice advised them to act before the old hosting was removed on January 8, 2022. As they took no action, the old plan was removed from the account and is no longer accessible.

  THIS IS BECAUSE THE "ORIGINAL" FILES THAT WERE DUPLICATED BY GODADY WERE THE WRONG FILES! THEY DUPLICATED ONE **** TWICE, AND COMPLETELY DELETED THE OTHER **** FILES.  ANYTHING THAT WAS GOING TO BE MIGRATED WAS THE WRONG ****!
  
  On January 13, 2022, per our customer's request, the cPanel hosting, where the only copy of the website files was located, was canceled, and they were issued a full refund. THE **** FILES THAT WERE PUT HERE BY YOUR SERVICE TEAM WERE THE WRONG FILES.  WHY WOULD I PAY TO HOST THE WRONG FILES?
  

  THE 
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with our customer, we no longer have the files in question. With that being said, we were able to locate an older version of the site at archive.org and will share that link below. They can use this link as a reference to access the content while they rebuild the site.
  
  https://web.archive.org/web/20210803030638/http://museartgroup.com/
  
  BASICALLY, 
  GODADDY WANTS ME TO PAY UT OF POCKET TO REBUILD AND TO REINSTTATE A 20 YEAR PORTFOILIO THAT THEY DELETED. 

  

  Business Response

  Date: 07/19/2022

  Thank you for the opportunity to address the customers additional concerns.
  
  We stand by our previous response. Unfortunately, we no longer have the files in question. With that being said, we were able to locate an older version of the site at http://archive.org and will share that link below. They can use this link as a reference to access the content while they rebuild the site.
  
  https://web.archive.org/web/20210803030638/http://museartgroup.com/
  
  Thank you again for the opportunity to address the additional concerns presented by the customer.
  
  Kindest regards,
  
  Jenn
  Office of the *** GoDaddy

  Customer Answer

  Date: 07/21/2022

  How is it ethical for you to delete someone's files and then expect them to pay to have them reinstated?

  YOU LITERALLY design sites! I find it hard to believe that you have nothing to offer to remedy this situation that YOUR COMPANY created.

• Initial Complaint

  Date:07/14/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2021, I asked Go Daddy to make me a new website, you could not work collaboratively with the web designer, It was very difficult to communicate with them.so I decided to change my mind and was not given a full refund as they said they started the process even though I changed my mind only a few hours after I spoke to the web designer. Then they proceeded to bill me for web hosting that I am not using with them for numerous times even though I kept calling and telling them to quit billing me. And now they will not give me a full refund Because they said it’s past the refund date!!!