Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

• 

  GoDaddy.com LLC

  Austin, TX 78701-2940

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to cancel the charge for a defunct web page, etc. for a now defunct business, but was charged before canceling. I was not able to get anyone through web chat until the Monday, and then they said it was too late for a refund.

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 28, 2022, our customer purchased Websites + Marketing (W+M) with Email for a one-year term via online transaction. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.
  
  On April 28, 2025, per our customer's account preferences, ********************** automatically renewed the product in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On May 12, 2025, our customer contacted our *********** and was correctly advised that their W+M plan was outside of GoDaddys Refund Policy, which can be reviewed at the following link: *****************************************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  We respectfully decline our customer's request for an out-of-policy refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.  
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/26/2025

  GoDaddy knows that they applied an arguably unethical standard of applying an "opt-out" policy vs. an "opt-in" one. I did not choose auto-renewal, they did. I would never choose this as a default. I did not use those few days of service, and they could do the right thing and just refund the charge.

  

  Business Response

  Date: 05/29/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our previous response. GoDaddy provides its customers with complete control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal before taking renewal action as directed by them. GoDaddy does not arbitrarily change the automatic renewal setting on our customers' behalf; account management is a customer responsibility. At the time of purchase, they had many options available to them, such as recording the expiration date on their calendar.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards,
  
  Jenn
  Office of the CEO GoDaddy
  

• Initial Complaint

  Date:05/21/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 12, 2025 a debit of $6300 was paid from me through GoDaddy, to be received by Freedom Heating and Cooling for a new HVAC system installation. As of May 21, 2025, GoDaddy is refusing to release my funds for payment to Freedom. I called GoDaddy on May 21st, and spoke with "Tray", and explained my situation and if he could transfer me to the correct department. Tray was rude, and huffed that he had to transfer me. I was then transferred to the payment department. English was her second language and therefore her explanation was difficult to understand. Finally, I figured out that she only handles payments that are made through the app. I paid through the website by a provided link. I was transferred again to another payment department, where the hold time was over 10 minutes.The owner of *************** and Cooling has also tried to get his money released, and they refuse.I simple want my money returned to me so I can pay Freedom for services rendered.Thank you!

  

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to address the complaints concerns. 
  
  The complainant is not a customer of **********************, and we have not entered into any agreements with them. 
  
  We suggest the complainant continue working with the vendor they purchased services from. 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/22/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** ****
  
   
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a small business, and we recently pivoted into a new specialty. I did some research, and it looked like we should be able to get a secondary domain.On Tuesday, 05/13, I contacted GoDaddy Guides support. The GoDaddy Guide acted as if a secondary domain was not an option. The guide advised that I needed to pay for both a separate email account and a separate domain. This morning (05/20), I went to register our business to perform work under our new specialty. When I attempted to register, the system recognized our phone # as one already in use on another subsection of the website. Ultimately, the system wanted us to register with the old email address and phone #, even with this new specialty. We were able to complete the registration with the older ******* this point, we realized that the order from ***** is redundant. Weve only had this second email address a week, so we had only given it out to a couple of potential clients.Certainly, GoDaddy will allow me to cancel a week-old purchase.Right?I called GoDaddy earlier today (05/20) and asked them to cancel the 3 products from the ***** order. I spoke with GoDaddy guide who identified himself as ***** I explained the redundancy in the situation. **** stated that I am outside of the 5 day cancellation policy.I requested to speak to a supervisor, and Supervisor ***** came on the line at 2:53 pm CST. Im not sure how GoDaddy trains its staff, but some re-training is in order. ***** was abrasive throughout the call, and his story kept changing (the amount of days in the return policy changed, then it was because of the time zone, and later he blamed me as the customer, saying, why didnt you call earlier?. Ariels rigidity was unbelievable, and he talked over me throughout the call. When he wasnt talking over me, he made weird grunting noises as I talked. I would like both a cancellation of my order from ***** and a refund of the total order amount.

  

  Business Response

  Date: 05/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 13, 2025, our customer purchased a domain name registration with Full Domain Protection and an Email Essentials plan, each for a two-year term.  
  
  On May 20, 2025, they contacted our Care team and requested a refund for the services. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The domain name our customer purchased on May 13, 2025 is beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy.  As a one-time courtesy and exception to our Refund Policy, we will provide a refund for the Full Domain Protection and Email Essentials plan, however, our customer must cancel those services by June 4, 2025.  Instructions to cancel the services are in the Help article at *****************************************************************************************************; Once our customer has cancelled the services, they may notify our office at *************************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 06/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ** ******
  
   
  

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Godaddy renewed a 3-year license for ********* Product for an employee that hasn't been with company for almost 3 years. The employee's name is **** *******. I called GoDaddy to let them know and tried to make them understand that it wasn't right for them to do that, but they didn't accept it. So basically, they deducted our checking account for an amount of $ ******** without our consent for a product that we are no longer using and/or need.

  

  Business Response

  Date: 05/22/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 4, 2019, our customer purchased several **************** 365 (M365) Email Plans for a three-year term.
  On April 4, 2025, per our customers' account preferences, ********************** automatically renewed the products in question in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
  On May 8, 2025, they contacted our *********** and were correctly advised that the M365 was outside of GoDaddy's Refund Policy, which can be reviewed at the following link: ***************************************************/refund-policy
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  While our refund policy does not typically allow for reimbursement in these circumstances, we empathize with our customer's situation. As a one-time exception, we are willing to offer a refund.  To proceed, they must first cancel the M365 by following the steps outlined here: ***********************************************************************************************
  Once the cancellation is complete, they may respond via this complaint or email us at *********************************************** to request their refund.  Additionally, we encourage our customer to review and manage their account settings to avoid unwanted renewals in the future.
  Thank you again for the opportunity to address the concerns presented by our customer.
  Kindest regards,
  ****
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Greetings,Around April's 8, 2025, I filled a form to cancel my 2SV method to be able to login my account due a problem of receiving OTP SMS on my both registered phone number, and I explained that I still have my correct password, my registered email, both of my phone numbers, all invoices and all used credit cards,Then they asked for more documents such as Passport and tax ID, I sent the following,:1- My Passport.2- Selfie of me holding my passport.3- TAX ID.4- Certified of my TAX ID 5- National ID.6- Random screenshots of previous invoices.Sent docs are accepted by them.However, they denied me from accessing my account and told me that there someone's name listed in only "1" of my domains as registrant (my accounts is huge reseller account many years ago), and they want a Passport and selfie image of that person!I don't know which domain they're talking about, and i asked them to provide me any hints or even 2-4 letters regards that domain, and i want to access main account, i still have control over all domains listed under my account and using my credit cards, They refuse to provide any kind of help, and since I proved my ownership to my account why i'm still locked out due a OTP SMS code! and i asked them to verify code by a phone call or send that code via WhatsApp to same number and they still also refusing every possible way to give me actual help.I proved my ownership over my account and i need to access, many domain keeps renew and i need to stop/register/transfer domains, am losing money and clients, and support chat via website can't help me with this case.I've no idea what they're talking about, perhaps a change done by mistake or too old to remember, still, i have that account and i have the right to access my account whether there's someone is listed on 1 domain or not, I still have everything. and an OTP code wouldn't verify anything...I need urgent help, over 15 years old account being wasted..Best Regards,****** *****

  

  Business Response

  Date: 05/27/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer had previously enabled Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message along with their normal verification information to access their account.
  
  On April 8, 2025, our customer submitted a request to have the 2FA setting removed from their account as they were no longer receiving the codes via SMS.
  
  Between April 8 and May 24, 2025, our Account Recovery Team attempted to work with our customer to gather all the appropriate documents to validate ownership over the account and domain names.
  
  On May 24, 2025, our Account Recovery Team lifted the 2FA setting from our customers account, allowing them to regain access.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has since connected with our customer and will continue working with them in an effort to help resolve their outstanding concerns.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my accounts about 3 to 4 years ago. They continue charging my bank account, eventhough I close the accounts. It also take more than an hour to get help and when they answer, they really do not want to really help.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On May 18, 2020, our customer registered a domain name with Full Domain Ownership Protection (FDOP). FDOP is a premium add-on service that provides proxy contact details in a domain's WHOIS information and protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the **** is downgraded. The steps to downgrade FDOP are found at: ********************************************************************************.

  The domain and FDOP have continued to auto-renew in accordance with our customers account settings. ********************** provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. GoDaddy also sent them email notifications of the pending renewal prior to taking renewal action as directed by them.

  Our customer contacted our Care Staff on May 19, 2025, but was not able to access the account to disable FDOP. They were directed to **************** to regain access to the account so they can delete the remaining products in the account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  GoDaddy empathizes with our customer and encourages them to work with our Account Recovery Team to regain access to the account in question and delete the remaining products within.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the domain *************** from GoDaddy and started using their website builder, which came with a free 5-day trial and a 50% discount for the first year, advertised at $179.88. On the 5th day, I attempted to pay, but the system tried to charge $359.00. I contacted customer support via chat to correct the pricing issue.The ***resentative insisted the higher price was the renewal cost, completely ignoring my concern. When I pointed out the disc***ancy, the *** told me I was confused. When I ***lied that they were the one confused, they responded, No, you are. I asked to speak to a supervisor multiple times and was ***eatedly refused. I also asked when the domain was purchased and when I supposedly paid the $179, but they refused to answer.Only after pushing back ***eatedly did the agent agree to honor the $179 price, but when I asked for a discount due to the misleading experience and poor service, I was told no. I again asked for a supervisor and was denied. Only when I said Id call ********************** did they offer to let me speak with someone.Eventually, a supervisor named **** came on the line and said he had to leave a meeting to talk to me, implying my issue was not worth his time. He was rude, dismissive, and told me to go find [the policy] myself when I asked where the 4-day discount rule was stated. He told me to hang up and even said my time was worthless.This was one of the worst customer service experiences Ive ever had. I was met with rudeness, dismissiveness, and condescension at every step. GoDaddys advertising was misleading, their support agents unhelpful and disrespectful, and their supervisors downright unprofessional.

  

  Business Response

  Date: 05/25/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On May 10, 2025, our customer registered the domain in question for a one-year term via an online transaction.  On May 12, 2025, they initiated a 7-day free trial of GoDaddys Websites+Marketing (W+M) plan associated with the domain.  W+M is a do-it-yourself platform that allows our customers to create their own template-based website. 
  
  When setting up a W+M plan, customers have two options: a ***** free trial, after which, the plan renews at regular pricing -or- paying for the plan up front.  GoDaddy provides a considerable discount off the regular pricing for customers who opt to prepay for at least a year.  After the initial purchase, the renewal reverts to regular pricing.  In our customers case, when the free trial was up, they were correctly presented with the regular pricing to renew. 
  
  On May 19, 2025, our customer contacted our Care team seeking to renew using the promotional pricing. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our Care teams work hard to assist with our customers' needs and concerns. We strive to offer the best service in the industry, but sometimes we miss the ***** We will ensure our customers concerns are reviewed by our ************* Managers to identify any areas of improvement.
  
  Our Care team assisted our customer with the cancellation of the free trial, and our customer was able to purchase a new plan instead, using the promotional pricing.  Additionally, our Care team comped the restore fee (a value of $60) to ensure the content was restored to the new plan. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 05/28/2025

  this does not take into account the very poor service your management gave and the harassment. when I asked where the policy was, I was told to "Go find it yourself" and "it's not my job to find it for you". Plus, the $60.00 restore fee is something you made up just to boast the value of your service. Besides they never restored it I had to make a whole new site. So then yes, if that is the value you put on it then yes you owe me that $60.00. That is what I will accept.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  While we empathize with our customers situation, they received promotional pricing when repurchasing their Websites+Marketing plan, and we are unable to provide a credit within their account. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/30/2025

  This was not a repurchase and never takes into account the very rude service I received from your company. In fact, it is pretty funny that you have never reached out to me to discuss this matter almost like these are just canned responses and really GoDaddy does not care how their customers are treated. sorry that you ******************** are too busy to listen or understand your customers. 

• Initial Complaint

  Date:05/19/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are a Canadian wellness brand operating under the official domain name ********. The domain *********, which is registered through GoDaddy, is redirecting to explicit adult content. This causes serious brand confusion and reputational harm to our business. Customers who intend to visit our site are misdirected to a site with content that is the complete opposite of our brands values and image.We submitted an abuse report to GoDaddy under the False or Deceptive Language category, clearly explaining that this redirection was deceptive, damaging, and likely in violation of their terms. However, we received a generic response stating that they could not determine illegal activity and advised us to contact law enforcementcompletely ignoring the issue of brand confusion and deceptive domain use.We are not claiming the content itself is illegalwe are reporting that using a deceptively similar domain name to redirect users to harmful content is a bad-faith use of GoDaddys services and violates GoDaddys own Terms of Service (Sections 4.1 and 5), which prohibit abusive behavior, brand impersonation, and deceptive or objectionable conduct. This is an abuse of the domain system that directly affects our business reputation and customer trust.We are requesting that ********************** escalate this matter for proper review and take immediate action to stop the redirect from ********* to adult content. We are seeking protection for our brand and a resolution to this ongoing harm.

  

  Business Response

  Date: 05/21/2025

  Thank you for the opportunity to address the concerns of the complainant.
  
  From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
  
  While GoDaddy is the registrar of record for the domain *********, we have no affiliation with its current registrant or any associated business.
  
  At this time, the website does not resolve.
  
  That said, if the complainant believes they have a claim to the domain's registration, their legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for steps in which to potentially move forward: *****************************************************************************************
  
  Furthermore, if anyone suspects that any GoDaddy customers are using our services to engage in illegal activities, they can help us by contacting their local law enforcement agency and requesting an investigation. In addition, law enforcement may contact GoDaddy's 24/7 **************** directly if they need more information pursuant to an investigation. We have a long-standing history of cooperation with law enforcement and the courts.
  
  Thank you again for the opportunity to address the concerns presented by the complainant.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The website is a scam to steal money. I used the free trial and enjoyed it so I went to purchase when it was time to renew. A little message popped up from GoDaddy with a renew here button. I clicked it and was directed to GoDaddys payment page and amount, and paid. The website never renewed and was still prompting me to pay. After 3 calls, HOURS of holding, being cut off and told I cant hear you and hung up On, they refused to refund or credit the money. They apparently applied it to a non refundable year of a domain name - which I already own - and will not renew the website page until I pay more.

  

  Business Response

  Date: 05/20/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
  
  On May 9, 2025, our customer activated a free trial of **********************'s Basic Website and Marketing plan (W+M) via the GoDaddy website. W+M is our proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
  
  On May 10, 2025, they registered the domain name in question for one year through the GoDaddy website; at that time, they also attached the domain to their W+M plan.
  
  On May 19, 2025, our customer renewed the domain name for an additional year; shortly after processing this renewal, they contacted GoDaddy's ************* Team, saying they had not meant to renew their domain. They had meant to renew their W+M plan. They were correctly advised that time could not be removed from a domain name, but it was within our refund time frame if they elected to cancel it. They declined to cancel the domain. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  This office has renewed our customer's W+M plan for an additional two months at no cost as a one-time courtesy. They will be responsible for the cost of all future renewals of their W+M plan.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/19/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  WARNING - MISLEADING REFUND POLICIES GoDaddy refuses to refund website cost after cancellation request. Despite the sales bot telling you have 30 days, the actual policies vary greatly for each product.They offer massive discounts if you pay for the full year upfront for their website builder and commerce plan. Their sales bot will lie and say the site has features that it does not. It will also lie and say you can get a full refund after 30 days. Then when you find those features missing and ask for a refund and to cancel your policy, they won't do either and their customer service people can only file a ticket. So, if I had known this, I would have only done a monthly subscription and would have never paid for everything upfront. Now I'm out over $200 after using the platform for 3 weeks. It has tons of bugs, important features are in random places or simply not included.Their policy stated on the website is refunds are honored for 30 days. What you don't realize is you have to read the fine print. Most of their products are exempt from this policy and have their own refund policies which are omitted or buried in pages and pages of legal jargon. My product apparently was only 7 days! The customer service people are rude and act as if you should have known this. GoDaddy's practices are misleading and predatory. They offer massive discounts, sub-par products, and their AI lies about features that are missing from their platform and refund policies. Then their customer service either refuses to work with you on a refund or "puts in a ticket" which someone will simply deny. I used their product for less than a month before I realized they don't support selling subscription products. First I was told none of their competitors offer it either, which is a lie, then I was told you can do, but you have to do everything on wordpress and spend more money.I doubt I will ever get a proper refund with this, so take this as a warning, go with anyone else.

  

  Business Response

  Date: 05/23/2025

  Thank you for the opportunity to address the complainant's concerns. 
  
  Unfortunately, we were unable to identify an account from the information provided and could not confirm the complainant to be a GoDaddy customer or that ********************** has entered into any relationship or agreements with them. 
  
  GoDaddys refund policy can be referenced here:  *****************************************************************   
  
  We empathize with the complainant and remain available to them to address any outstanding concerns.  We can be reached at *********************************************** . 
  
  Thank you again for the opportunity to address the concerns presented by the complainant. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO | GoDaddy  

  Customer Answer

  Date: 05/24/2025

  I provided my customer # on the original complaint. My account is active. I'm not sure why they can't find my account. Please refer to the customer number I provided.

  

  Business Response

  Date: 05/30/2025

  Thank you for the opportunity to address our customers concerns.  
  
  On April 14, 2025, our customer purchased a Websites + Marketing (W+M) Commerce plan for a one-year term in an online transaction.  Websites + Marketing is a proprietary, do-it-yourself, template-based product used to construct a website. 
  
  On May 12, 2025, our customer contacted our Care support team for assistance with their W+M plan.   
  
  Between May 12, and May 13, 2025, our Care support teams worked diligently and to the best of their ability to assist our customer and resolve their concerns to their satisfaction.  During this time our customer initiated requests for an out-of-policy refund associated to their W+M plan.  Our customer was correctly informed that their W+M plan was no longer eligible for refunds.  GoDaddy's refund policy can be referenced here:  *****************************************************************  
  
  Our customer's W+M plan remains active within their account.   
  
  We empathize with our customer.  As a one-time courtesy if our customer deletes their W+M plan from their account we will refund the unused time associated to it.  If our customer would like to proceed with this goodwill gesture they may reach us at *********************************************** to confirm their W+M plan has been deleted, and we will be happy to refund the unused portion at that time.  Our customer may find the following support article helpful. 
  
  Delete products in my GoDaddy account:  ***********************************************************************************************  
  
  Thank you again for the opportunity to address the concerns presented by our customer.  
  
  Kindest regards,  
  
  **** *.  
  Office of the CEO GoDaddy 

  Customer Answer

  Date: 05/31/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******