Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,538 total complaints in the last 3 years.
- 628 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 19th, we had an issue with our hosting plan and ** Premium Support Subscription. It was found out on the call that the ** Premium Support Subscription made an error on our account causing all our websites to crash. We were promised on the call to get a refund for ** Premium Support Subscription and a portion of the refund for web hosting we have not received any refund I called back 1 month later and was told this would not happen.
Business Response
Date: 05/25/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 14, 2025, our customer purchased a monthly subscription of our ********************************* (****). **** allows our customers to create support tickets to complete tasks within their Wordpress based website. Per their account preferences, the **** plan renewed for an additional month on May 14, 2025.
The plan was cancelled on May 22, 2025, and a full refund was issued to In-Store-Credit (***) for both transactions. The *** can be applied towards future purchases or renewals within our customers account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per our Refund Policy, **** and other monthly products are refundable within 48 hours of the transaction, however an exception was made for our customer as a goodwill gesture.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 05/26/2025
The call was not properly reviewed. While a refund was issued for WordPress support, no credit was provided for the significant issues with the hosting plan. If you listen to the call, the representative clearly outlines several promises that were never fulfilled. The mishandling by ********* support directly caused our hosting failure, resulting in all our websites going down. Their support team acknowledged that an error on their end led to the crash, and it took considerable effort to restore our sites. This incident had a major impact on our businesses and online presence.Business Response
Date: 05/30/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Our review indicates that while our customer requested a partial refund of the hosting plan, our Care team properly advised them that it wasnt refundable.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyCustomer Answer
Date: 05/30/2025
that is not what was stated on the recorded call on April has that call been pulledInitial Complaint
Date:05/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In may 2024, I purchased website and email services from GoDaddy. However, in October of the same year, my POS provider offered the same services for free. As a result, I kept the domain service but migrated both my website and email to the new provider. Since then, I have not used GoDaddys website or email *********** 2025, GoDaddy automatically renewed these services without my knowledge or consent. I did not receive any notice beforehand and had not used the services at all. When I contacted customer support to request a refund, I was told that no refund could be issued because more than 7 days had passed.I strongly object to being charged for services I was unaware of and did not use, and I am formally requesting a refund.Business Response
Date: 05/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On April 29, 2024, our customer purchased a domain name for a three-year term and a Websites + Marketing Basic (W+M) plan for a one-year term via online transactions.
On May 3, 2025, per our customers account preferences, ********************** automatically renewed the W+M plan in good faith to honor agreements with them. GoDaddy sent a renewal notice prior to expiration, on April 23, 2025. This notice informed our customer that the expiring item would be renewed in accordance with their account settings unless additional action was taken. Our customer was also sent an order confirmation upon the successful renewal of the plan in question.
GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
On May 18, 2025, our customer contacted our *********** seeking to cancel the W+M plan and receive a refund. They were correctly informed the plan was no longer refund eligible.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We respectfully decline our customers request for a refund of the renewed services. They may wish to review our refund policy, shared below, for their convenience: ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
Date:05/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They put an auto renew on my product without my consent. i went in and changed it once i purchased it but it auto renewed today. I instantly called them to tell them i did not authorize the purchase and they told me there is nothing they can do. It auto renewed for two years when they offer cheaper options., i asked them to please reduce the renewal to one year and they said its to bad. Now i want a full refund and cancel it.Business Response
Date: 05/17/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 16, 2023, our customer purchased a ****** registration of a *** domain name, via an online transaction. By default, automatic renewal was enabled, but GoDaddy provides our customers with full control of their billing preferences, including the ability to disable automatic renewal prior to the billing date.
In our customers case, our records indicate that they disabled automatic renewal on various other products and services within their account, but the *** remained set to automatically renew. As a result, on May 17, 2025, their domain automatically renewed for another 2-year term. Our customer was sent several renewal reminders prior to the renewal date reminding them of the upcoming billing.
Shortly after the renewal, our customer disabled automatic renewal, and contacted our Care team seeking a refund. They were correctly advised that *** domains are non-refundable, per our Refund Policy.
***************************************************/refund-policy
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers situation, theres no evidence that autorenewal was disabled for their *** domain prior to the renewal and these domains are not refundable. As shared above, our customer disabled autorenewal after the billing occurred, which will prevent it from renewing in the future.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO - GoDaddyCustomer Answer
Date: 05/17/2025
mo it renewed today and I called today. It was not even 24hrs. I will be filing a complaint with the *** and removing any other products I have with them. It is a deceitful practice to automatically put autorenew on products. If *** provide me with an email proof ypu sent a reminder I will drop the case. I searched all my records and emails. I see nothing about this renewal.Business Response
Date: 05/19/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. Per our Refund Policy, .AI domains are non-refundable.Our records indicate that reminder notifications were sent to the email on file within our customers account on March 27, April 17, and May 12, 2025. These reminders all included the verbiage Your domains are about to auto-renew."
GoDaddy has no insight into what happens to an email after it leaves our system, how our customers ISP or email client handles the email once received, or whether the message is simply disregarded.By disabling auto-renewal for other products and services within their account, our customer has demonstrated that they have the knowledge and ability to manage their billing preferences.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** ****
Office of the CEO GoDaddyInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy continues to bill my credit card for an account I requested to cancel over 2 years ago. Customer support emailed a link to access my account on the ******************** website for cancellation. The Godaddy website requested an uploaded copy of my driver's license to confirm identification, the name of the business, and a *** statement after providing the requested information I was still denied access to my account and could not cancel. **************** teams are also blocked from accessing my account with my photo ID. Fraudulent charges continue to accrue and are billed to my credit card because because GoDaddy will not allow access to my account for cancellation. I would like a refund of the fraudulent charges and the account completely cancelled for ***************. With a written statement that this account is permanently closed.Business Response
Date: 05/19/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On April 19, 2021, our customer purchased a ********* ********** Email Plus plan and a domain name for a one-year term.
On April 19 and 20, 2025, per their account preferences, ********************** automatically renewed the service(s) in good faith to honor agreements with them. Renewal notices were sent before expiration, informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On April 23, 2025, they contacted our Care Team for assistance with canceling their renewal. Our Staff correctly informed them of the process to update the phone number on file without access to the account, which can be found here: **********************************************************************************************************
On April 28, 2025, their financial institution initiated a chargeback against the service(s).
On May 16, 2025, they submitted the Account Recovery (AR) Request.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Their AR was processed on May 19, 2025, and the phone number on file was updated.
We respectfully decline their request for an out-of-policy refund for the M365 plan per our Refund Policy: *****************************************************************
As their domain is still under the refund policy, we encourage them to contact our *********** for a refund.
Additionally, if they wish to close their account fully, they can review the steps in the following article: *******************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was making some changes to by profile, noticed an option to look at GoDaddy's **,, I tried it. It reworte my site and I failed to have a web presence. Website went down because I tries your ** option, Called for support and they could not help. If I need to pay $300 fro another group to fix it. My suggestion was to delete the site and use the last backup which I have been paying for. They informed me that could not be done because the ** program changed the firewall settings and a backup would not work. I click the bottom to try your product, that I will admit to, But, you can not get my website back on line via a backup which I have been paying for years. THEN, they told me it would be up to 72 before this is fixed!Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Economy Web Hosting as the hosting for their website.
On May 15, 2025, our customer activated a free trial of our Websites + Marketing product in their account. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website. This activation made changes to our customers domain names DNS, redirecting the domain from their Economy Web Hosting to Websites + Marketing, bringing their main website offline
Our customer contacted our *********** to address concern that the site had been taken offline. During this interaction, our staff assisted our customer with the purchase of *********************** WordPress Premium Support (WPPS), to enlist the help of a WordPress developer to assist with reactivating their hosting account. We apologize for any confusion our customer experienced.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office has successfully connected with our customer to discuss their concerns. Their website is live and the purchase of WPPS has been refunded to an In Store Credit to use towards future new purchases or renewals.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*** ********
Godaddy hs reified my complaints and refunded me for the services I had to use too get my site running again. They also took additional steps to clear up some of my proiudctus and gave me credit for the inability for the backup to work. I am very satisfied with the results, I just regret them time it took to resolve.
Initial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally express my deep concern and frustration regarding the ongoing inability to access my GoDaddy account, which has persisted for over 48 hours. As a loyal client of GoDaddy for the past decade, managing over 110 business websites, including critical university and municipal sites, this disruption is severely impacting my operations and client commitments.Account Details:Client Name: ******* ***** Business: Kmarks ************** Solutions Account Type: Reseller Account Support Ticket Number: ART-****** Summary of the Issue:Duration of Inaccessibility: Over 48 hours ************************************* website updates, data server modifications, and client information access Immediate Consequences: Inability to fulfill client requests, including critical updates and access provisions Despite reaching out to customer support and submitting the aforementioned trouble ticket, I was informed that no further assistance could be provided. This response is unacceptable, given the scale and importance of the services tied to my account.Impact Assessment:Client Trust: Erosion of client confidence due to unfulfilled service commitments Business Operations: Halted projects and potential financial losses Reputation: Risk of reputational damage due to perceived unreliability Requested Actions:Immediate Restoration: Expedite the process to restore full access to my account.Transparent Communication: Provide clear and regular updates on the status of the issue.Preventive Measures: Outline steps to prevent such occurrences in the future.I urge GoDaddy to treat this matter with the utmost urgency. The prolonged inaccessibility not only hampers my business operations but also jeopardizes the trust and satisfaction of my clients.Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On January 24, 2024, our customer updated their Two-Factor Authentication (2FA) on their GoDaddy account, providing an additional security layer. 2FA requires an account holder to provide a numeric code received via text message or an authenticator app along with their standard verification information to access the account.
On May 15, 2025, our customer connected with our ************* Team for assistance accessing their account. Our Staff properly informed them of the process to remove 2FA, which can be found here: ***********************************************************************
On May 16, 2025, our customer submitted a request to our Account Recovery Team (AR) in an effort to remove 2FA from the account in question.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer's frustrations, ********************** has a vetted process to aid in removing 2FA.
On May 16, 2025, our AR Team disabled the 2FA on our customer's account. We recommend they set up 2FA again and add a backup 2FA method like an authenticator app or a second phone number. They can find instructions at this link: ***********************************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
?omplaint against GoDaddy for their failure to adequately respond to a ***** data request and a copyright infringement notice concerning a domain under their management. On behalf of the rights holder, I identified content hosted on a domain registered through GoDaddy - ************ that infringes on protected intellectual property, including software and trademarked materials, as evidenced by official registration documents. Initial attempts to resolve the issue were made by contacting the domain owner through GoDaddys provided channels, including support and abuse email addresses, but Godaddy support said they couldn't help. But they as a registrar should have the domain owner's contact information We requested this information, to which they said we could submit a request by email and they would review it within 30 days. Correspondence with GoDaddys support team, including ticket updates, shows multiple exchanges where the status shifted between "Waiting for support," "In Progress," and "Unable to Complete with resolution No Action Needed." Despite submitting the required **** Request Form on February 13, 2025, and follow-ups on 9 March, 2025 - GoDaddy has not provided the requested data or taken action. GoDaddy was obligated to review and respond to the **** request within 30 days of receipt, as per their own policy, but they ignored this obligation, violating their commitments and allowing continued infringement that ***** the rights holders intellectual property and goodwill.Accordingly, the conclusion suggests itself that this company deliberately covers pirate sites and is "abuse-resistant hosting"Business Response
Date: 05/21/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at **************************************************************;
While GoDaddy is the registrar of record for the domain name in question, we do not have control over the website or its content as its files are hosted with a different provider.
According to a public network look-up, the domain name points to the ** address **************, which is managed by the company R**E. Our customer may wish to contact the hosting provider to determine if they have processes to address their concerns. As a courtesy, we have located the following email that may be used to contact R**E: **********************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyCustomer Answer
Date: 05/21/2025
As previously mentioned, we understand that Goddady is the registrar, however, you must have access to the registrar's contact details, and we kindly ask that you provide them for communication.Business Response
Date: 05/28/2025
Thank you for the opportunity to address our customers additional concerns.
GoDaddy takes account security and privacy seriously.
For information that is not available through their account interface our customer may wish to review our Subpoena Policy/Attorney Tips policy. This policy is part of our GoDaddy Legal Agreements and Policies and can be referenced on our website here: ***************************************************
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyInitial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I contacted customer support regarding shifting our website from the custom website to a word press website, we have had this website now for 2 years. No one informed us initially that this is the platform that we need for our business. In light of the fact that we already paid 2 years, I asked them to provide credit that I paid for this year, so that we can convert, but they were unable to provide full credit.Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On February 2, 2024, our customer purchased our Websites+Marketing (W+M) Basic for a 1-year term with the assistance of an agent. W+M is a proprietary, do-it-yourself, template-based product to construct a website.
On July 2, 2024, the plan was upgraded to Premium with the assistance of an agent.
On February 2, 2025, per our customers account preferences, ********************** did not automatically renew the service in question in good faith to honor agreements with them.
On February 10, 2025, our customer worked with our Care Staff to reinstate the expired website and received a free content restoration as a one-time courtesy.
On May 15, 2025, our customer contacted our Care Staff and were correctly advised that the W+M was not eligible for a full refund, but they could get instore credit for the remaining unused time to use toward another purchase.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We understand our customers concerns. However, they have been properly advised that the product in question is not eligible for a full refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I called in to speak with agent on 5/15 aprox 9:50P Est his name was **** located in "Sunny AZ" as he stated, he was veryyyyyyyyyyyyyyyyyyy rude he should not be in customer service he help me a little but was talking to me like I was child he continue to talk over me couldn't even get a word in he continnue to say that I don't need to talk to anyone else call back if that's the case then ended the call in face saying I could call back to speak with a different representive he needs to be fired he doesnt not derseve to be in a positon to help people with his attitude, he demor was trash his tone was disrepectful.Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 15, 2025, our customer contacted our Care Staff for assistance with accessing their email through an email client. The agent involved assisted our customer with signing into the webmail version of their M365 email plan to confirm it was working and started to confirm the server settings for the email client when our customer asked to be transferred to another agent. Our Care Staff does not have the ability to transfer to other agents, and our customer was correctly advised that they will need to disconnect and call back.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our office empathizes with our customer and have reviewed the interaction in question. We have shared our feedback with our *************** Team to improve our service levels moving forward.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
***
Office of the CEO - GoDaddyInitial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy is advertising websites for $0.01 for the first year if you purchase a 3 year term/contract. There is a little blurb to read more about the terms, which say "We offer a significant discount on the first year of a 3-year term. Subsequent years will be charged at the standard price of $21.99/yr. You can add additional years annually at $21.99/yr.$0.18 ICANN fees and applicable taxes may apply at checkout."However, when I add these websites to my cart, the total for each one is $43.99. There is no way to actually pay $0.01 for the first year and $43.98 split across the remaining two years of the contract.Business Response
Date: 05/19/2025
Thank you for the opportunity to address the complainants concerns.
We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. If the complainant can provide us with account-specific details, we will gladly investigate their concerns further.
We welcome the opportunity to connect with them in the hopes of resolving any outstanding concerns and can be reached ****************************************************************************.?
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/19/2025
My username is 47648292, name ****** *****.Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 15, 2025, our customer registered a .COM domain name for a three-year term totaling $44.53.
According to our records, their purchase reflects the promotion as displayed. When registering a domain name for a three-year term,the first year of registration is discounted to $0.01. Subsequent years are charged at the standard price of $21.99 per year in addition to any applicable $0.18 ICANN Fee or tax.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
This discount is only available when customers purchase the full three-year term of the domains registration in one transaction and does not apply towards subsequent renewal purchases following expiration.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyCustomer Answer
Date: 05/20/2025
This claim is about false advertising, and extreme manipulation of language to deceive a customer before a purchase.
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