Complaints
This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1,543 total complaints in the last 3 years.
- 633 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 6/25/2024 I paid GoDaddy $345.74 for my website and store. I discovered recently that my store was missing from my website. After checking the history of my website I discovered that deletions were made on 6/25/2024. Deletions were made at 12:45 PM, 1:13 PM, 1:21 PM, and 1:29 PM. I contacted GoDaddy and they responded that they will not give me a refund. So i paid for a service that I did not receive at no fault of mine. I have documentation of this (screen shots and PDF receipt).
Business Response
Date: 05/22/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer had been using **********************'s Websites + Marketing (W+M) Commerce service. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform designed to help customers easily build and manage their websites.
On June 25, 2024, they contacted our Care team and requested to downgrade their W+M plan to a Basic tier. Prior to the requested downgrade, the customer was properly informed they would lose the functionality and any data the Ecommerce plan provided.
Shortly after the downgrade, our customer contacted our Care team and requested to be upgraded to the W+M Commerce plan. They upgraded and renewed the service for a one-year term.
Our customer did not contact our Care team until May 5, 2025, during which they requested a refund for the W+M services.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers frustration, the service is beyond refund eligibility, per GoDaddys Refund Policy at ***************************************************/refund-policy.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyInitial Complaint
Date:05/14/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On May 7, 2025, I contacted GoDaddy about transferring several domains I was currently hosting through Hostgator. I was looking for a better price. They told me they would be much less. I asked about customer support & was told they were available 24/7. They coerced me into signing up while I was on chat with them & so I did. I had to set up my business email through their portal which I did only to find out I would be charged $10 a month per email. So I agreed to that when I explained I wanted to use my business email through ***********, a standalone email program I have used for years. They told me that would be no problem & gave me instructions how to set it up. I did exactly as they explained & it has never worked & this is almost a week later. Anyway, I was working in their portal trying to get all my domain names transferred. It was a nightmare! Their support was awful. I got shuffled from person to person & had to explain any issues I was having over & over again. They charged me for each domain that I transferred in which I agreed to. Then they wanted $200 to set up one of my sites for me which I reluctantly agreed to pay. By the time I was done, I was several hundred dollars in the red. Then my computer restarted overnight & I got locked out of their portal. I never had a password so could not log in. Their support told me they could only send me a reset link thru my registered email which I could now only access when I was IN their portal for which I had no password. So I have been locked out of my business email now for a *********** tell me at least 3 days before someone could actually help me get in to my account. And no customer service until then. I want to cancel & get refunds for all the money I wasted with their false advertising & promises. NOTHING has worked on this site ever & I'm tired of trying to make it work. Plus no email access for my business. Terrible company!Business Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 7, 2025, our customer contacted our Care Team to transfer multiple websites and domains to GoDaddy. They were accurately informed about costs for hosting, transfers, and migration services, and told they could migrate sites themselves if they preferred to save on costs.
Between May 7 and May 12, 2025, our customer purchased an Ultimate cPanel hosting plan, a content migration for one site, and multiple domain name transfers. All but one domain completed transfer by May 12, 2025, and the website migration was completed by May 15, 2025.
Also on May 12, 2025, our customer sought help setting up email and reported losing access to their GoDaddy account. They were referred to our Account Recovery Team for assistance in regaining access to the account. On May 18, 2025, they regained access to their account and updated their email address.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand our customers frustration, the completed content migration and domain transfers are not eligible for a refund. However, as a courtesy, we can refund the hosting service if our customer cancels it from their account. To cancel, they may follow the steps outlined in this GoDaddy Help Article:
***********************************************************************************************
Upon cancellation, they may email us at *********************************************** to request the refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/23/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
******** *****
Initial Complaint
Date:05/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had Godaddy domains under an Apple ID and because of that did not receive notice of domain renewals. I was able to track down my login after I saw the charges online through my bank and requested a refund that day. They were able to refund two of the three domains and cancel them, but the third was a .ai account. I did not know upfront that .ai domains were non-refundable, and that seems very arbitrary. There is a long list of domains that are not refundable but I did not know this when I purchased it. It feels very scammy and unfair, especially since I was not receiving notices.Business Response
Date: 05/15/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On May 12, 2023, our customer purchased three domain name registrations via online transaction, which included a **** domain for a one-year term, and a **** and *** domain for a two-year term.
Between May 12, 2024, and May 13, 2025, per our customers account preferences, ********************** automatically renewed the domains in question in good faith to honor agreements with them. GoDaddy sent renewal notices to the email address on file prior to expiration, including on April 13, 2025, and May 8, 2025, informing them the expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility.
On May 14, 2025, our customer contacted our *********** to request a refund of this renewal. Our staff properly informed them the *** domain extension was ineligible for a refund per GoDaddys Refund Policy, which we have included here: ***************************************************/refund-policy
Per our customers request, the domains were canceled, and a partial refund request was submitted for the **** renewals.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we understand and empathize with our customers frustration, they have been properly informed the *** domain extension is not eligible for refund. Additionally, Prior to the internal approval of our customers refund request, a dispute was initiated against the transaction in question, withdrawing funds paid to GoDaddy. GoDaddy is unable to complete the partial refund until the dispute has been resolved. This process typically takes up to 95 days.
Thank you again for the opportunity to addressour customer's concerns.
Kindest regards,
******* *******
Office of the CEO - GoDaddyCustomer Answer
Date: 05/15/2025
It is a shame when companies focus more on reputation management than customer service. I am aware account management is my responsibility I made a mistake, which is why I sought assistance from your team. A customer does not generally consider reversing an auto-charge a refund. I understand that it is within the definition, but when I read those terms I understood it as no refund following purchase. The vast majority of companies reverse an auto-charge because mistakes happen. You even do, just not for specific domains simply because you can.
I did not receive those email notification because of the Apple ID relay. Again, I understand that is my responsibility, but again, it was an oversight. Your response is unkind, on top of being ***** in adding a 90 response time after a dispute is initiated. I initiated that dispute prior to speaking with your team and it has already been dropped and resolved.
Very disappointing response from GoDaddy and I encourage you to consider more fair policies in the future, like reversing auto renewals when they are requested within a specific period.
I have purchased many domains over the years and this is the first time Ive had this happen. I understand you see people as enemies when they file a complaint Im just trying to fix my situation and warn others of these practices and policies.
Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
While the dispute may have been closed on our customers end,the typical process to complete an investigation and resolve a dispute between a customers financial institution and a payment processor can take up to 95 days.
We appreciate our customer's candid feedback about our service levels and will ensure their concerns are thoroughly reviewed by our ************* Managers in an effort to identify improvement opportunities.GoDaddy strives to offer the best service levels in the industry.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* ************************ of the CEO GoDaddyInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Godaddy customer representative caused for my ****** business profile to be deleted and i spent 2 days chasing them to figure out what happened and no one is able to help or admit that they cause this to happen. I reached out because my website hosted by godaddy is connected to y****** to get my 5 star reviews that was not updating. They said they will disconnect my ****** and reconnect it to refresh to find that my account with ****** business disappeared and i cant retrieve it. No one was able to help until now. I need indemnity from godaddy otherwise i am filing a lawsuit for loss of business revenueBusiness Response
Date: 05/20/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On September 8, 2022, our customer initiated a free trial of Websites + Marketing (W+M). W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website. Our customer purchased a paid version, which has since been upgraded and continued to be renewed within our customers account.
On May 12, 2025, our customer contacted our Care support team as they were not seeing ****** reviews update on their website. Between May 12, and May 13, 2025, our Care support representatives worked diligently and to the best of their ability to address our customers concerns.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Our customer will want to ensure that the connection with their ****** Business Profile is still active. This can be checked in the Social / Insights section of the Websites + Marketing editor. Sometimes, reauthorizing or refreshing the connection with ****** Business Profile can resolve update issues. Posted reviews can take up to 48 hours to appear on their site.
We empathize with our customer. Our office attempted to reach our customer via phone. Unfortunately, we were only able to leave a voice message. We remain available to them and can be reached at *************************************************************************.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Ive paid over $2000 for a $300 product trying to resolve my issue. I have opened up tickets with godaddy and been on chat and email support for weeks. I have an ecommerce store ********************* and *********************** and I can NOT upload digital products. At first I had the trial account to see if it fit. Then I ran into the error and they told me to upgrade. So I did again on both and now have paid $1000's with no fix. Godaddy support keeps saying they cant reproduce but I send them video recordings and HAR file and show they have 500 400 and 401 errors when I click save. Server side ********* sick and tired with them giving me a run around. I want this resolved and my billing fixed.Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer utilizes *********************** Websites + Marketing Commerce product for both of their sites. Websites + Marketing is a proprietary, do-it-yourself, template-based product to construct a website.
Between April 28, 2025, and May 9, 2025, our customer contacted our *********** to troubleshoot concerns with uploading a digital product to their website. During these interactions, our staff attempted to assist our customer to the best of their ability. Our staff was unable to duplicate the error our customer has been receiving and, in turn, a ticket was created to connect our customer with *********************** Advanced Technical Support for continued troubleshooting.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
GoDaddys Advanced Technical Support Team is still investigating the error reported by our customer. Our office has successfully connected with them. We will continue working with them to resolve their technical and billing concerns.
Thank you for the opportunity to address the concerns presented by our customer.Kindest regards,
******* *******
Office of the CEO | GoDaddyCustomer Answer
Date: 05/21/2025
Godaddy continues to not fix my issue. I have paid for premium hosting and have been double billed per godaddy support reps. They keep telling me to send HAR files and video files and say its fixed but it is NOT.
I have free trial account domains and can add digital products. However, the Paid accounts and domains I can not add digital products.
I want this fixed, and I want compensation and refunds for lost time and wasted time from godaddy support
Business Response
Date: 05/27/2025
Thank you for the opportunity to address our customers additional concerns.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly in attempt to resolve them and minimize any impact on our customer.
On May 21, 2025, our customer canceled both Websites + Marketing products from their account, and began a new website. As a result, their ticket with our Advance Technical Support team has been closed.
Our office has issued refunds for our customers renewals or Websites + Marketing and several associated products as our customer has requested. We ask that they please allow 3-5 business days for their financial institution to process these transactions.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged twice ****** for a product that is irrelevant and no longer exists. I signed up for a 3 year email service in 2019 at a cost of $106.42 and had an issue with someone faking my email and trying to get money from me. When I contacted GoDaddy about this, somehow an added security was added to the email for an additional ****** for 3 years for a total of $251.50. 3 years later GoDaddy upped the email fee to $215.64 because it included the security but still charged me the additional ****** for a total of $395.28 because I am a "legacy" account. I did not notice this until I billed yesterday for $467.28 for a basic email package!!! This included the "legacy' charge of $****** that has been irrelevant and not listed as a product or for sale for at least 3 years. When I called to complain and ask for a refund of this product (that is NOT listed on my product page and when I go into the details of my email package it will not let me edit or delete it), I was refused. I did get the refund for the non-existent product that I was charged for yesterday but I discovered and asked for credit for the charge I did not notice from 3 years ago and was denied that. I wonder how many people are getting charged for this irrelevant and phased out "legacy" add on and I want a refund for the fee I was charged 3 years ago.Business Response
Date: 05/23/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 19, 2019, our customer purchased ********* ********** email. At that time our customer added encryption and security to their M365 email plan known as Advanced Email Security (AES). This was a separate addon at the time but is now integrated within M365. Our customers plan continued to auto-renew within their account in accordance with their account settings. The most recent renewal occurred on May 10, 2025.
On May 12, 2025, our customer contacted our Care support team regarding the recent renewal of their email plan. Our Care support team worked with our customer to move them into a new email plan to address their concerns.
Our customers email plan had the protection of *** on their email plan since it was originally purchased in 2019.
Our customer was correctly informed by our Care support team their request for a refund from three years ago was beyond refund eligibility. Our refund policy can be referenced here: *****************************************************************
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we respectfully decline their request for a refund from three years ago.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
GoDaddy suppose by their own admission to fix my email. They are doing it since August of last year 2024. Every time I call with that same problem a new representative offers all new solutions and suggests to email back if it will not work. None of those solutions worked and none of those representatives called me back after I emailed them. I've spoken with the number of supervisors hoping that they are more knowledgeable and more responsible in the work that they are doing. But that same route happened with the supervisors. Also, they were able to mistakenly canceled my account a months ago. Now when I am trying to fix it, I am having the same run around by representatives as well as supervisors. NOBODY seems to be responsible to provide help they are so proud of. I used this company for many years, but it never was as bad.Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer previously utilized a ********* 365 Business Professional email address.
On April 12, 2025, GoDaddy renewed the email address in question in accordance with our customers account preferences. Following this renewal, our customer contacted our *********** to request a downgrade of their email product. Our staff assisted our customer by purchasing a new ********* 365 Email Essentials plan for a three-year term and issued a refund for the renewal of their Business Professional email.
Between April 15, 2025, and March 13, 2025, our customer was in contact with our *********** to address concern that their email messages were being delivered to the spam folder of Gmail recipients. Our staff attempted to assist our customer to the best of their ability to address these concerns. We apologize for any confusion caused during these interactions.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
To reduce spam and protect their users, some email providers, such as Gmail, have recently introduced new regulations for all incoming emails. As a result, messages from senders who cannot verify their authenticity may fail to be delivered or filtered as spam.
While GoDaddy cannot control how a recipients email provider filters spam or blocks messages, we can offer guidance to help users verify their authenticity and improve their domains sending reputation.
Our office has successfully connected with our customer and will continue to work with them to resolve their concerns.
Thank you for the opportunity to address our customers concerns.
Best regards,
******* *******
Office of the CEO | GoDaddyCustomer Answer
Date: 05/29/2025
Previous complaint #******** was not acted upon. I received a phone call from the office of CEO of GoDaddy by a very nice representative Mr. ******* *******. He is not a technician and was not able to provide the help I needed. Also, he did not like into the roots of the problem: why it is continuing for so long without been fixed ASAP, why my account was cancelled and not properly restored. The problem is lingering since August of 2024 and had been exacerbating in the middle of April when my account was cancelled. Now Mr. ******* trying to help but not being a technician is unable to do anything. The technical support never contacted me despite the Mr. ******* promises.Business Response
Date: 06/04/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our initial response.
While GoDaddy cannot control how a recipients email provider filters spam or blocks messages, we can offer guidance to help users verify their authenticity and improve their domains sending reputation.
This office has been working with our customer to modify their domains DNS to verify their emails authenticity. Unfortunately, the outgoing emails are still being flagged by Gmail. At this time, GoDaddy is unable to continue troubleshooting the issue, and so, we have provided our customer with a link to contact ******* support to inquire why their email messages are non-deliverable to Gmail users.Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******* Edwards
Office of the CEO GoDaddyCustomer Answer
Date: 06/04/2025
For almost a full month Mr. ******* ******* was pretending to be trying to help me with the technical issues of my email. He does not have any technical knowledge and should of refer the case to technical support as he promised. His assistance was even less helpful than that of other GoDaddy representatives, who at least made an effort to try different solutions. He did not follow through on your promise to escalate the issue to your IT team, nor did you address the matter of the incorrect account cancellation and the resulting complications. Also, he ignored the ongoing problem with the integration between my Outlook and my email account. Despite repeatedly informing him that I cannot view my emails in Outlook, this critical issue remains unresolved.
Given all of the above, I would appreciate it if someone in a higher position could reach out to me directly. I believe my concerns warrant serious attention.
In the end, Mr. ******* dismissed the issue by claiming that the email problem is "outside of GoDaddys control." For the record, I have spoken with approximately two dozen technicians, all of whom attempted various solutionsnone of them ever suggested that the issue was beyond GoDaddys scope. It appears Mr. ******* simply chose to offer an excuse rather than take responsibility.To be fair, he is not an IT specialist, and its clear this is not his area of expertise. However, whats more troubling is that he completely ignored the other issues I raised. Subjecting a customer to this level of disregard is, in my opinion, deeply inconsiderate.
GoDaddy should feel ashamed for delivering such substandard service.Initial Complaint
Date:05/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
1) 5.7.2025 Go Daddy emailed stating I will lose my email account for non-payment. Payment info. is in my account which ********************** PREVIOUSLY USED TWICE THIS MONTH for other services with NO ISSUE. Payment method is an auto bank debit, which I can prove always had sufficient funds. *** tried blaming my bank. ***eatedly I was forced to state my payment method worked... twice before. I had to request a supervisor, who gave it another try, which worked. He offered NO explanation why they failed before or apology for their ERRONIOUS termination threat. This occurred 5.6.2025, yet they waited until the next day (the termination date) to notify me... giving very little time to correct. As a result, my email was moving toward suspension. This process is automatic. Yet... their so-called automation failed, and they failed timely notification of their problem. Now I am experiencing issues with this email account. It is not synching properly.2) 5.9.2025, for no explainable reason Go Daddy divided my website in two. (I have a website in drafting but not in use.) In 2024 Go Daddy stated I could keep this "on the shelf" until needed for one charge. I started this website in 2023 with Go Daddy. They set it up as one site. THERE NEVER WAS DIRECTION TO DIVIDE IT IN TWO. But now ON THEIR OWN WITHOUT MY APPROVAL, Go Daddy divided the site... resulting in two charges of $275.88 instead of one. This *** could not explain why, again forcing me to a supervisor. Go Daddy markets themselves as a consultant for one's entire IT needs. In practical application this is NOT happening. They appear to be a conglomeration of remote techs. While they're knowledgeable, Go Daddy does nothing to assure the complete picture. It is a *** of sales & services run on automation. The only real attention I received was for the sale. Here, in one month their automation failed TWICE... forcing ***eated calls, long hold times, and no explanations. Unacceptable for important IT.Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On May 2, 2022, our customer set up Websites + Marketing (W+M) through a free trial. W+M is GoDaddy's proprietary, do-it-yourself, template-based product which our customers can use to construct a website.
On May 4, 2023, our customer purchased a ********************** (WDS) build. ************ enlists GoDaddys?WDS team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product as the hosting of the site. Customers must submit information, including images and text for the website, to our?WDS team before the site can be built.
Per our customers auto-renew preferences ********************** continued to renew both their W+M and *** build hosting to honor our agreements with them.
On May 3, 2024, our customer turned off auto-renew on their email plan in question.
On May 6, and again on May 7, 2025, our customers email plan failed billing due to auto-renew being turned off. Our customer contacted our Care support team who were able to assist with renewing the email plan and keeping it active.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and appreciate their candid feedback.
A member of our *** team was able to connect with our customer and assist with resolving their concerns to their satisfaction.
We encourage our customer to connect with our 24/7 Care Support team at *************************************** for assistance with the syncing issues they have mentioned.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO | GoDaddyInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint:On July 29, 2024, I renewed my GoDaddy Email Plus subscription for 24 months ($112.56) after support confirmed access to my domain-based email via the free ************** app and my **************** Professional license. This was critical to my renewal decision.On May 10, 2025, an unannounced policy update disrupted my email access across all channels except the Outlook Web App. New 2FA requirements created a login loop, making email retrieval nearly impossible on my phone and desktop Outlook. Despite contacting support (Ref: INC6167991) on May *****, 2025, via phone and text, the issue persisted for 48 hours, forcing me to migrate to another email host. This incurred time and effort, and GoDaddy offered only a duplicative license upgrade, not a refund.The policy change breached GoDaddys assurances, causing significant disruption. I can provide renewal confirmation, support logs, and error screenshots.Resolution:I request a full refund for the remaining 14 months of my Email Plus subscription, as GoDaddy failed to deliver promised email access. I will keep my domain with GoDaddy; this complaint concerns only the email subscription.Details:Transaction: July 29, 2024, $112.56, 24-month renewal.Issue: May 10, 2025, policy update, 48-hour email outage.Impact: 2FA issues, migration to new host.Evidence: Renewal, support logs, errors available.GoDaddys failure to communicate the policy change and resolve the issue promptly undermined my subscriptions value. I urge BBB mediation for a refund.Sincerely,*********** VegasBusiness Response
Date: 05/16/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On July 29, 2024, our customer purchased a ********* ********** Email Plus plan for a two-year term via phone interaction.
On May 11, 2025, our customer contacted our *********** as they were having difficulty receiving emails on their locally installed ********* Outlook application. Our staff advised that there was a current known issue with *********s Outlook program, which was preventing specific email plans from being utilized on their services. Our staff suggested that our customer utilize their online Outlook platform in the meantime while we worked with ********* to resolve their concerns. As with all service providers, GoDaddy and ********* had unexpected technical issues and worked quickly to resolve them and minimize any impact on our customers.
On May 12, 2025, our customer moved their email to another provider and canceled their service with us.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customers' frustrations, we must decline their request for an out-of-policy refund.
Refund Policy: ****************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
Jenn
Office of the CEO GoDaddyInitial Complaint
Date:05/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In March I was charged $203.88 from go daddy website. Prior to this I had cancelled my membership. I went to my bank (****************************) to refund my money with a new debit card. A month later I get charged the same amount of money. I contacted go daddy refunds/******** team to get a refund and told them I have no access to my website and canceled my subscription, but Im still getting charged. They told me wait 7-10 business days. Its been 3 weeks and I have not had my refund, I spoke to them today and they said now its going to take up to 90 days. I called ************************************* and they told me to contact you guys because they cant reverse the claim the second time because go daddy sent them legal documents stating that I had a subscription. I literally have no access to my website and am not a member anymore, but Im still getting charged. I cancel my membership on purpose and still getting charged, what sense does that make? Please help me get a refund, I am in college and am struggling with finances. Thank you!Business Response
Date: 05/13/2025
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On March 18, 2024, our customer completed two separate online transactions and purchased a domain name for a five-year term and a Websites + Marketing Basic plan for a one-year term.
On March 22, 2025, they logged in to their account and deleted their domain from their GoDaddy account. That same day, per their account preferences, ********************** automatically renewed the Website + Marketing plan in good faith, following our agreements. Billing notices were sent before and after the renewal, informing our customer that the product would be renewed unless action was taken. As per our policies, account management remains a customers responsibility.
On March 27, 2025, GoDaddy received notification that our customer filed a Chargeback related to the renewal transaction. This chargeback withdrew payments made to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
While we empathize with our customer, we are unable to provide goodwill gestures in a state of financial loss. Please note that chargebacks can take up to 90 days to settle. Furthermore, information regarding our refund policy can be found here: ****************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO - GoDaddyCustomer Answer
Date: 05/15/2025
I disagree with the 90 day refund statement. There should be no business that takes up to 90 days for a refund. That is where my problem is.Business Response
Date: 05/16/2025
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response.
GoDaddy received notification that our customer filed a chargeback related to the renewal transaction. As a result, the payment made to GoDaddy was withdrawn. Since the chargeback process can take up to 90 days to resolve, we are unable to offer goodwill gestures while the matter remains in a state of financial dispute.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
**** *.
Office of the CEO GoDaddyCustomer Answer
Date: 05/18/2025
Firstly, I want all my subscriptions cancelled going foward. Secondly, why does it take up to 90 days? How does a business take 90 days to refund someone? That is terrible customer service. I need my money back as I am a college student with very **********.
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