Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  111 Congress Ave Ste 1200 Austin, TX 78701-4056

• 

  GoDaddy.com LLC

  720 Brazos St Ste 1100 Austin, TX 78701-2516

• 

  GoDaddy.com LLC

  14455 N Hayden Rd Ste 226 Scottsdale, AZ 85260-6993

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This month I ordered email to be added to one of my accounts. I tried to follow the links they sent me but they didn't work. I tried other searched on the web but couldn't find the answer. When I called customer service I got someone with a very thick accent that I had a hard time understanding. He immediatley tried to upsell me and I told him repeatedly I just wanted help with the email and to please stop with the sales tactics. He stopped maybe after the 5th time I told him this. First he had trouble instructing me on how to set a password for the email. Then I firgued out what he was doing wrong and fixed it myself but he took credit for it. Then he gave me falty instructions on how to add the additional account to outlook. He kept on repeating himself even when I told him that the button he wanted me to click wasn't there. He then insisted that we switch to trying to set up the additional email on my iphone. The initial instructions for that were wrong too. However, he corrected himself and we were able to add the account. When we went back to trying to add it to outlook he repeated the same instructions over and I told him over and over the button he wanted me to click wasn't there and as a result he had to be missing a step so I asked him to go step by step and he refused demanding I click a button that was not there. I had to demand a supervisor and he initially refused. I was on hold for a long time so I typed into the help bar "Need Supervisor" that is when I finally got a person that knew what they were doing and it only took 2 minutes to set up because he gave me the right instructions. I think I deserve some sort of creit for the problem and loss of time,

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 22, 2025, our customer purchased a **************** 365 Business Professional email plan for a one-year term during a phone call with a GoDaddy representative.
  
  Subsequently, on May 1, 2025, they contacted our Care Team for assistance with troubleshooting their email. Our team provided support to the best of their ability at that time.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We value our customer's honest feedback regarding their experience and have forwarded their concerns to our ************************ team for thorough review and consideration for service improvement.
  
  If further assistance is needed, our 24/7 ************* team is available at **************. We respectfully decline their request for compensation.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with ************************** and paid upfront for site ******************************************************* websites and marketing. I am in ********** but the closest one to us is *******. They have multiple locations I am sure to confuse consumers. I was promised 24/7 customer service and very quickly realized that their website is very hard to work with and whenever I needed help you could never get it. I contacted them on numerous occasions before the 30 days was up and was promised help which never came. I told them I would like a refund if I could not get help as it was too hard to navigate and they never got back to me. I filed to cancel the site and get a refund which was declined. Upon trying to reach them via customer chat they kept me on hold for over two hours total with multiple people supposedly assisting and kept sending me auto generated responses. The picture you see is after 1 1/2 hours and it continued five minutes later for another 30 minutes. Their claim to customer service 24/7 is a hoax and I demand my payment back from the abusive treatment, keeping a customer on the line for over two hours with no intention of helping is unethical. I asked to cancel before the 30 days and they ensured me help to keep me.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *************************************************** .
  
  On March 6, 2025, our customer purchased a domain name for a three-year term and a Premium Websites + Marketing (W+M) service for a one-year term via separate online transactions.
  
  On April 13, 2025, our customer contacted our *********** seeking a refund for the services. Our customer was correctly informed that the services were no longer refund eligible; however, as a courtesy, a ticket was created for our Refund Team to review our customers refund request as a possible exception.
  
  On April 30, 2025, our customers refund request was reviewed, and they were informed via email that their request for an out-of-policy refund was declined.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Contrary to our customers statement, we have no record of them contacting our Customer *********** regarding their recent purchase or issues they may have been experiencing with their purchased services before April 13, 2025. However, we show repeated contact with our *********** following their request for an out-of-policy refund to receive a status update.
  
  As our customer has already been correctly informed, the services are no longer refund eligible in accordance with our Refund Policy. As such, we respectfully decline their request for a refund for the services in question. We have provided a link to our Refund Policy below for their convenience:
  
  ***************************************************/refund-policy 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  ******
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 05/06/2025

  The company is incorrect over the fact that I did not contact them within the thirty days for additional help and to resolve the issues I was having with the site. There are phone records showing multiple calls to Go Daddy. Their answer is based on simply the virtual conversations. 

  

  Business Response

  Date: 05/12/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response. We have reviewed all recorded calls and our customer's account access logs. We do not show evidence of our customer reporting any issues with the W+M plan before their interaction with our Care Staff on April 13, 2025.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest regards,
  
  ******
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In March of this year I purchased GoDaddy design services for a website hosted by them. Since then I have spent multiple hours on hold with the overseas call centers as well as spoken with design team members based in the **. Two weeks ago I after requesting a transfer from the Philippine call center I spoke to a US based GoDaddy *** and we discussed, in detail, the changes I would like to see on the website ***************. As of today those changes have not been made and I spent 30 another minutes on hold with the Philippine call center waiting to speak with a manager..any manager. It was clear that was not going to happen so I hung up and I called back and this time managed to speak to a US based *** who transfered me again right back to the Philippine call center. This person in the Philippine call center stated that there were no notes for him to see regarding the detailed conversation I had with a *** two weeks ago, I cannot get them to make the changes I have requested. When purchasing GoDaddy products their US based sales team is slick & quick to take my credit card information over the phone. After that, getting through to a design team member where language is not a barrier to the creative process is nearly impossible. Can you please help me?Thank you, ******

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 5, 2025, our customer purchased ************ for a six-month term. ************ is a service that gives customers access to on-demand website maintenance and updates to allow them to improve their sites as needed.
  
  On April 16, 2025, they contacted our *********************** (***) Team to request changes to their website. Unfortunately, at this time, the portal to submit changes was malfunctioning. As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them to minimize any impact on our customers.
  
  On May 1, 2025, they contacted our *** Team to advise that the requested changes were not completed.
  
  On May 2, 2025, our WDS Escalations Team submitted the requested changes and ensured they were completed the same day.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On May 2 and May 5, 2025, a member of our WDS Escalations Team attempted to contact our customer to discuss their concerns. They will continue working with them to reach an acceptable solution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been a godaddy customer for 15 years paying them the entire time, they recently took down my site without a single call, I called their support and was told, nothing other then a card expired, I need this site back up, I'll pay whatever, in the past I've had to talk and deal with their experts to restore it from hacks and other actions, it can be done and it's so very important to me, I just need someone to care thank you

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  Beginning on December 24, 2019, our customer used a ********************** Deluxe Windows Plesk Hosting plan to support a website. That plan was renewed monthly per their account settings, with the most recent renewal occurring on December 24, 2024.
  
  After this most recent renewal multiple email notifications were sent to them, advising that their payment method had expired, and requesting they update it.
  
  On January 25, 2025, a failed billing notification was sent to them.
  
  On February 1, 2025, a hosting suspension notice was sent to them.
  
  Their hosting plan was canceled on February 13, 2025, and a notification was sent.
  
  On May 1, 2025, our customer contacted **********************'s ************* team to request that their website content be recovered, at that time they were correctly advised that content was no longer recoverable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Unfortunately, due to the elapsed time after their hosting plan's cancellation, we are unable to recover our customer's content.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reached out to GoDaddy to inquire about deleting my email account. After they informed me that no refund would be provided for unused time, I changed my mind and intentionally did not confirm the deletion, as they had requested. Despite not receiving my confirmation, the company deleted the account anyway.When I contacted them afterward, they refused to reinstate the account without forcing me into a new plan, and also declined to offer a refund for the service that was terminated prematurely and without proper authorization.This deletion was done without final consent and goes against the process they outlined. I believe this was an error on their part and that I am entitled to a full or prorated refund for the time remaining on my account at the time it was deleted.I have attempted to resolve this with the company directly but have not been provided with a satisfactory solution.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 21, 2025, our customer purchased a ********* 365 Email Essentials (M365) plan for a one-year term via online transaction.
  
  On April 30, 2025, our customer contacted our *********** via online chat, stating that the contact form on their website was not functioning with their M365 and that they could not forward their M365 account to another email address. Our staff advised that they must contact their hosting provider regarding the issue with the contact form not functioning; however, their M365 can forward emails to another email address. Unfortunately, instead of asking for directions, our customer requested that the M365 be canceled and confirmed twice that it should be canceled. Therefore, our staff canceled the M365 as requested.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While we empathize with our customers' frustrations, we regret that we must decline their request for an out-of-policy refund.
  
  Refund Policy: *****************************************************************
  
  However, as a one-time courtesy, we placed a M365 plan in their account for a one-year term at no cost. We have restored the email address, and a temporary password has been sent to the email address on file. They will be responsible for future plan renewals if they wish to maintain it.
  
  If they wish to have their email forwarded to another email address, they can follow the steps in the link below. 
  
  Forward my M365: *******************************************************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been attempting to get website data (customer orders) for taxes. The ability to download this is broken. India chat support provided me with a fake reference number and didn't do anything that was requested on the 2hr chat session. Multiple phone call follow *** required, with zero resolution besides being told it's being worked on in the back end and someone will resolve this in 48-72hrs. I'm 3 weeks into this now and currently late for filing taxes and now being penalized.

  

  Business Response

  Date: 05/05/2025

  Thank you for the opportunity to address our Customer's concerns.
  
  Upon conducting business with GoDaddy, our Customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On July 21, 2019, our Customer activated a thirty-day free trial of GoDaddy's Websites + ********************************* (W+M) plan. W+M is a proprietary, do-it-yourself, template-based product used to construct a website.  
  
  On August 31, 2019, they converted their W+M plan free trial to a paid account and renewed it for one year. Since then, they have renewed that plan annually, most recently on August 20, 2024. 
  
  On April 21, 2025, Customer contacted our ************* Team, to request intervention regarding their need to download a transaction record. At that time, they were advised that because of the volume, this would require manual intervention on GoDaddy's part, and a ticket requesting such was submitted.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our Customer in good faith and honored its terms of service.
  
  As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact on our Customer, and we appreciate their feedback regarding our service levels.
  
  In addition, our ************* Team has communicated instructions on how to download their transaction record to them
  
  Thank you again for the opportunity to address the concerns presented by our Customer.
  
  Kindest regards,
  
  
  **** M
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/30/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Renewed order number ********* that a representative stated my renewal date was 04/24 then claimed it was 04/23, pushing me outside of the 5 day refund date.The charge occurred on 04/24, the date of purchase. I inquired for a refund within the allotted time. I am attaching photos of the communication.

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On April 23, 2023, our customer registered a domain name for a two-year term via online transaction. 
  
  On April 24, 2025, per their account preferences, ********************** automatically renewed the domain in good faith to honor agreements with them. Before each renewal, we emailed renewal notices informing them that expiring items would renew in accordance with account settings unless additional action was taken. Account management is a customer responsibility. 
  
  On April 29, 2025, our customer contacted our *********** for a refund of the domain in question and was appropriately advised the requested refund was outside of GoDaddy's Refund Policy. 
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service. 
  
  While our customer's request is outside of our refund policy, we empathize with them, and as a one-time courtesy, we have provided a refund for the domain in question. However, in the future, all refunds must be within our refund policy, which can be found at: *****************************************************************
  
  Please allow 7-10 business days for this to reflect with their financial institution. 
  
  Thank you again for the opportunity to address the concerns presented by our customer. 
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

  Customer Answer

  Date: 05/02/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ********
  
   
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid GoDaddy ******* dollars to build my website. They failed to do so. I requested a check return as the card I used at the time of purchase I no longer have access to. The individual named *** *. failed to listen to me and credit the card I asked him not to credit. He credited a card I no longer have. I want to get my refund as a check as requested.

  

  Business Response

  Date: 05/01/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at ***************************************************.
  
  On January 25, 2025, our customer purchased **********************'s **************************** (WDS) with hosting for a one-year term.   WDS enlists our team of website builders to build a website on our customer's behalf.  
  
  From February 12 to April 24, 2025, our WDS team attempted to work with our customer to deliver a complete website to them. 
  
  On April 24, they requested a full refund for their WDS build.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On April 28, 2025, the cost of our customer's WDS build was fully refunded, and the associated funds were returned to the original payment method. They should contact their financial institution to discuss accessing these funds. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the domain ************************ from Godaddy a few years ago. The website was functioning properly until most recently when I logged on and saw my website was Chinese ****. I called Godaddy to find out what has happened. After speaking with **** there I discovered that my website domain was transferred from Godaddy to a company name **************** a web hosting company in *****, ***********. I did not authorize this. This should not have ever happened. Instead of GoDaddy resolving this by filing an urgent registrar correction they asked me to contact the company in *********** and ask them to point my website back to Godaddy. I sent an email since all that was provided to me about the company was there name Metaregistrar. I emailed them. Of course they are not helping but again I bought this domain directly through GoDaddy. It should not be at any other registrar. I did not authorize this.There is no tracking number.

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our records indicate that the domain in question was cancelled by our customer on January 2, 2025.  A public WhoIs look up indicates the domain was subsequently registered by a third party on March 27, 2025, and GoDaddy is not able to recover the domain on our customers behalf. 
  
  *********************************************
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  If our customer wishes to re-obtain the domain, they can consider GoDaddy's Domain Broker service.  ************************************************************************************************
  
  Alternatively, if they believe they have a claim to the domain's registration, our customers legal counsel may want to review the Universal Domain Name Dispute Resolution Policy (UDRP) for the steps required: ***************************************************/domain-name-dispute-resolution-policy.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a premium domain ************************** after building the site it was ready to publish. The builder app asked me to enter more keywords after I did it turned my key words into the name of my website and shortened them to *** ******** the twin citie ***.com I called to get help and have someone change the name of my site to the one I purchased and keep everything else the same. He gave me a very hard time was super unhelpful and rude. I ended up cancel my entire site then he want me to even cancel the premium domain that I own. Im not good on computers and only wanted my domain as the name of my site and someone to help me. I was paying for a site for nothing because I was giving out cards to customers that say ************************** but it was not even a website I ordered a custom wrap for a vehicle that says it.I need this fixed asap and my money back for the month I paid

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to address our customers' concerns.
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  On April 28, 2025, our customer upgraded their free trial of the Websites + Marketing (W+M) plan to a one-year subscription during a telephone call with our Care Team. Websites + Marketing is GoDaddys proprietary, do-it-yourself, template-based platform that enables customers to build and manage their websites.
  As a self-service product, Websites + Marketing is supported by a comprehensive library of help articles and tutorials, designed to assist customers throughout the website-building process. These resources can be accessed here: *************************************************************************************************************************************************.
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  We empathize with the customer's frustration and understand the challenges they may be experiencing. If they continue to encounter difficulties updating their website content, we encourage them to utilize the resources available in our Websites + Marketing help library. Additionally, our 24/7 Care Team is available at ************** to provide further assistance and discuss potential solutions.
  Thank you again for the opportunity to address the concerns presented by our customer. 
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy