Complaints

This profile includes complaints for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  GoDaddy.com LLC

  100 S Mill Ave Fl 16 Tempe, AZ 85281-2881

  
• 

  GoDaddy.com LLC

  3000 Carillon Pt Kirkland, WA 98033-7304

• 

  Afternic.com

  380 Semoran Commerce Place Ste B204 Apopka, FL 32703

• 

  GoDaddy.com, LLC

  3000 Carillon point Seattle, WA 98033

• 

  GoDaddy.com LLC

  3000 Carillon Pt Seattle, WA 98033-7304

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had a domain with godaddy. This year they didn't renew it even though it had auto renew on and it said it was on on their site.The domain was auctioned because they failed to renew it. They claim to have emailed me, but there are no emails from them in my gmail. I checked the spam and verified that the email that was on the account is working.I'm happy to pay the domain renewal price, but not the extra because of their mistake. they say it's been auction. If that's true I'm willing to take the value of the product instead if they are unable to get it back. If they would prefer to attempt to get it back I am willing to let them do They claim they sent me emails. They did not. It is not in spam. it was not deleted. Either they sent it to an email different than the one on the account or not at all.I spoke **** 5999 who claimed they sent me emails I didn't get and that I shouldn't have assumed that the auto renew would auto renew. But I had logged in shortly before it was to renew and verified that it was set to auto renew. According to GoDaddy's domain appraisal it is worth an Estimated Value$1,580. That is their number not mine.I am willing to consider a lower amount or other suggests on how they can fix the problem that was being entirely generous a flaw in their communications.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 7, 2009, our customer registered a domain name for one year. Additionally, they manually renewed the domain on an annual basis.
  
  On January 6, 2010, they deactivated auto-renewal within their GoDaddy online account.
  
  On March 8, 2025, per their account preferences, we did not automatically renew the domain in good faith to honor agreements with them. Multiple renewal notices were sent before and after expiration, informing them that expiring items would expire per account settings unless additional action was taken. GoDaddy has no insight into what happens to an email after it leaves our system, how their ISP or email client handles the email once received, or whether the message is disregarded. Account management and renewal of domains is solely a customer responsibility. While we try our best to partner in their success, they must also be responsible for their actions or lack thereof.
  
  After expiration, we provide a 42-day ***** period for them to renew or redeem their domain.
  
  What happens when my domain expires: *******************************************************************************
  
  On April 26, 2025, they contacted our *********** and were advised that their domain had correctly followed the normal expiration life cycle and had since been acquired by another party via the expired domain auction.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we empathize with them, we respectfully decline their requests. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/25/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: *************************************************** and Website Loss (******** #*********************************** Executive Support Team,I am writing to formally lodge a complaint regarding an unacceptable customer service experience and the loss of my website, motivatelifecoaching.com.I have been a loyal GoDaddy customer for over 15 years without prior issues. However, on April 23, 2025, I contacted support regarding my website, which had been canceled without my knowledge. I spoke with a representative and then a supervisor named Kylar. Both displayed unprofessionalism, dismissiveness, and offered no reasonable solution or explanation. I was told there was no record of cancellation notice, no option for data recovery, and shockingly, was encouraged to find a new hosting provider.The site represented countless hours of work, critical exposure for my business, and included an active blog. Every day my site remains down, I lose potential customers and income.Given my longstanding relationship with GoDaddy, I expect:A full investigation into the cancellation An apology for the poor service experience Service compensation or credits Clear steps GoDaddy is taking to prevent this from happening to other customers Please note: the entire call was recorded for documentation.I am requesting immediate action to address this issue. I would appreciate a direct follow-up from a senior representative.Sincerely,**** ****** Sr ******** #: *******

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On March 15, 2024, a Website and Marketing Commerce (W+M) plan associated with our customers' domain name was renewed for an additional year, per their account settings. W+M is our proprietary, do-it-yourself, template-based platform to help customers easily build and manage single websites.
  
  On April 23, 2025, our customer contacted **********************'s ************* Team to discuss their already expired W+M plan and was correctly advised that the content associated with it was no longer recoverable. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  While we understand that our customer is disappointed that the content associated with their expired W+M plan is no longer recoverable, ultimately, per GoDaddy's **************** Agreement it is a customer's responsibility to save and backup their website. That agreement can be found at this link: ***************************************************/website-services-agreement 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/25/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I never ordered email through Godaddy. I realized this fraudulent charge because of a ****** notice that it was put on autopay. I tried to get in touch with Godaddy by both phone and email. I was on hold for two hours with no avail.Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ****************************************, LLC -$95.88 Apr 25 . Payment Split Payment Split Payment Paid with **************** Cash ********* Signature ********** Credit Card x-9638)You'll see ******* *GODADDY.COM" on your card statement.$95.88 Transaction ID ***************** Seller info GoDaddy.com, LLC ************ Invoice ID ******************* Order summary Email Essentials - Renewal - 1 Year $95.88 Total $95.88 Print details

  

  Business Response

  Date: 04/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 25, 2022, our customer signed up for an Email Essentials plan for a one-year term via the GoDaddy website. 
  
  The plan was renewed for an additional year on April 25, 2023, 2024, and 2025. Before each renewal, email notifications were sent advising that the plan would be renewed per their account settings unless action was taken. After each renewal an email receipt was sent to their email address. 
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  GoDaddy gives customers complete control over billing and renewal preferences within their accounts. 
  
  If our customer requires assistance accessing their GoDaddy account, and discussing our Refund Policy they can contact our twenty-four ************* Team using the instructions found at this link: **************************************************
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO GoDaddy
  
   

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Went to get a refund from Go Daddy cause I canceled but I didnt even set up to where they take it out for auto pay. They just did itand then they said they would send me my money back in 5 to 7 days two weeks later I call again again they say 5 to 7 and I just called them now they wanna mail me a check 6 to 8 weeks And they were taking money out of my account without my permission Probably nothing I can do about it but at least I can send a complaint as Im going now they did say they were sending me the money. My complaint is its taken them four months to give me my money back thats just not right. As I said, they keep saying theyre gonna give me a refund, but Ive yet to see any money.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.

  On March 22, 2024, our customer purchased our Website Security Standard and Websites+Marketing Basic for one year with the assistance of an agent.

  On March 22, 2025, per our customers account preferences, ********************** automatically renewed the services in question in good faith to honor agreements with our customer. ********************** sent a renewal notice prior to expiration on March 12, 2025, informing our customer the expiring items would renew in accordance with account settings unless additional action was taken. GoDaddy provides its customers with full control over renewal preferences. Customers may, at any time, log into their account and modify those preferences.

  On March 27, April 8, and 24, 2025, our customer contacted our Care Staff to get a refund for the recent auto-renewal. The refunds were submitted, but a technical error kept payments made with a checking account from being refunded back to said checking account. As a result, a check request was submitted for our customer on April 24.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer and understand their concerns. We have confirmed that their check is scheduled to be sent out on May 2, 2025, and we ask that our customer allow 4-8 weeks for the check to arrive.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  ***
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a GoDaddy payments account. Processed my first order for $100. GoDaddy flagged the account (Ive been a customer nearly 15 yrs) and advised the payment account could no longer be used.. this was after requesting information they already have. They then advised they would release payments in my balance to the card on file. GoDaddy has been holding the funds sine 4/17/25 they first stated the banking account number was wrong, I updated it, then they advised me on the phone on Tuesday evening 4/22/25 that the funds would be deposited at 1am on the following Wednesday. They did not deposit nor email me. I called on Wednesday and spoke to a a supervisor who was rude and advised me there was nothing he could do.

  

  Business Response

  Date: 04/25/2025

  Thank you for the opportunity to address our customer's concerns. 
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
  
  On September 18, 2023, our customer set up ********************** Payments in their account. ********************** Payments is our built-in payment gateway, which allows them to accept online and in-person payments from their customers within safe and secure transactions. GoDaddy Payments utilizes strict PCI compliance and advanced encryption to conceal and secure data.   
  
  On April 2, 2025, one of their transactions was flagged for review by our Verification Team, and payouts were disabled until we received the necessary documents to complete the verification process.
  
  After they provided the requested documentation on April 17, 2025, they were informed that GoDaddy Payments could not provide services due to certain risk factors. The reasons why GoDaddy Payments may close an account are discussed in the Help article found at: *************************************************************************************************************;
  
  As a result of this decision, they were advised that GoDaddy would ensure all pending transactions and/or deposits were settled and deposited into their account, if any.
  
  GoDaddy attempted to deposit their funds into their account on April 17, 2025; however, the financial information they provided was incorrect. Our customer corrected their financial information on April 22, 2025.
  
  Resolution: 
  
  While we empathize with their frustration, GoDaddy is responsible for ensuring the safety and security of merchants and customers using our platforms.
  
  On April 25, 2025, GoDaddy deposited their funds into the new account. Please allow 3-5 business days for this to reflect at their financial institution.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against GoDaddy regarding their handling of a transaction processed through their payments platform. I completed a legitimate sale for a freezer, which triggered a review. I fully cooperated with their review process and provided all documentation requested, which included: the Bill of Sale, shipping confirmation, buyer contact details, and three months of bank statements. Despite this, GoDaddy reversed the payment with no clear justification and instructed me to refund the buyer.GoDaddy charges processing fees after a payment is settled, but they do not refund those feeseven when a transaction is later invalidated by their own internal decision. In this case, I was charged $112 in processing fees for a transaction GoDaddy ultimately refused to allow. This policy is fundamentally unfair and penalizes sellers for decisions outside their ********** a result of GoDaddy's actions, a legitimate sale was delayed unnecessarily. It caused significant disruption to my business, frustration for both me and the buyer, and an embarrassing situation where I had to walk back a completed transaction without any fault of my own. I acted in good faith and went above and beyond to demonstrate the legitimacy of the sale. There is no valid reason to refuse this transaction and it should have been declined at the point of sale instead of charging me the $112 in fees and then instructing me to refund the buyer.I am requesting a full refund of the $112 in processing fees and a formal acknowledgment of GoDaddys failure to handle this matter appropriately.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Our customer utilized ********************** Payments, which is our built-in payment gateway, that allows our customers to take secure debit and credit card payments through their website or in person.
  
  GoDaddy takes customer security and our commitment to preventing fraud seriously. ?On April 21, 2025, a transaction processed using GoDaddy Payments was flagged for review by our Verification Team and payouts were disabled until they received the necessary documents to complete the verification process. 
  
  After review of the information provided by our customer, our Verification Team determined they were ineligible to utilize GoDaddy Payments.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We understand and empathize with our customers frustration. ********************** has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 
  
  As a courtesy, the transaction fee in the amount of $112 has since been refunded.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** *.
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 05/01/2025

  Hello ****,
  
  Thank you for your response and for refunding the $112 in fees.
  
  However, your response does not accurately reflect the situation. When I applied for a GoDaddy Payments account, I submitted documents and was approved to accept payments. I had already processed smaller sales before this larger transaction. Only the freezer sale was flagged.
  
  GoDaddy should not have accepted the payment if it was going to be rejected later. Requesting a refund after I provided ample documentation disrupted my business and was embarrassing. I was never informed of any payment limits or parameters, nor given a clear reason why this transaction was not allowed. That is unacceptable.
  
  I switched from Square and was initially pleased, but this experience makes me apprehensive. What if I have $400 in ice cream sales and Im asked to refund them? I've read similar reports from merchants. In contrast, I've never had such issues with Square.
  
  Again, I appreciate the refund of the fees, the release of my other funds, and that my account remains active.
  
  It's fair to say that GoDaddy has lower processing fees than the competitors, but prospective merchants should also know there are risks. Forced refunds after providing legitimate proof of a transaction should never happen.

  Additionally, responses that rely on broad legal language rather than honest, helpful communication only worsen the problem and erode merchant trust.
  
  At the core of this issue is poor communication from GoDaddy regarding new merchant payment parameters, a poorly handled payment review process, and unfair requests to refund customers for legitimate transactions. Iand likely many other merchantswould much prefer open acknowledgment of these issues rather than responses that hide behind legal language. Owning up to the shortcomings and addressing them directly builds far more trust than citing terms and conditions after the fact.
  
  I urge your administrative team to review the issues I've presented.
  

  

  Business Response

  Date: 05/06/2025

  Thank you for the opportunity to address our customers additional concerns. 
  
  While our customer did provide ********************** Payments with requested documentation, the information was not in line with their approved and expected business and services. As previously stated, GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. 
  
  Thank you again for the opportunity to address the additional concerns presented by our customer. 
  
  Kindest regards, 
  
  **** *. 
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **************************, **** has been charging me $30 each month (for two months now) for "Return Fees" on my subscription. I have been paying this subscription for years with no issues, and funds have ALWAYS been available. The fees are fraudulant. I spoke with the company first, who say they are not the ones charging me, but my bank confirmed it IS them. They have been doing it now for two months, on the 24th. They need to return my $60 immediately and stop charging me fake "return payment" fees. I have provided them with proof of payment for both instances, showing there was NO return of payment, and they refuse to refund me. This is theft and should be handled as such.

  

  Business Response

  Date: 04/29/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  Godaddy uses a third-party provider called Certegy to process ACH transactions, and the $30 return fees were charged as a result of insufficient funds within our customers account. 
  
  ***************************************************************************
  
  For additional information, we encourage our customer to contact Certegy at **************.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our office has reached out to our customer via e-mail and will remain available to assist them with any additional questions or concerns. We can be reached via e-mail at *********************************************************************.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  Office of the CEO - GoDaddy
  

  Customer Answer

  Date: 04/29/2025

  The response from Go Daddy is misleading.

  I have one email account subscription for under $10.  This has ran through for years without issue.

  Now, for the past two months, i get an additional $30 charge.   I have funds in the bank and the charges always goes through.  

  Additionally, Go Daddy denied the charges and it is also not showing on my account.   IF a charge is made to my account, it should show up i my payment history.

  I dont care if their vendor is doign it or they are, at the end of the day, they are using fees predatorily and without cause. in addition, i have NEVER received any communicatin that a payment was unsucessful or that charges would be applied. 

  These practices are unethical and predatory and consumers need protections in place. 

  My account histry shows my payments (for years) coming out between the 8th and 16th of each month with ZERO issue or random fees for "late" payments.  Additionaly, there is nowhere on my account showing the charges. or any back up or communication stating there was an issue with my payment. 

  Companies like Go Daddy should not be allowed to take advantage of customers for finanical gain. It's $60 out of an already tight budget.  

  And to make it worse, I'm trying to switch the email DIRECTLY to ********* and they are not complying with that either and i'm being sent in circle trying to get the form I need to take my email and manage it myself to avoid any more unauthorized charges on my account.

   

  

  Business Response

  Date: 05/02/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response.  The reason the charges do not appear within the GoDaddy account is because they were charged by Certegy and not GoDaddy.
  
  If our customer has any questions or concerns around the Return Fees, we recommend they contact Certegy directly for assistance.
  
  Our office has an open e-mail thread with our customer and we will continue to attempt to assist them with any additional questions or concerns.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** ****
  
  Office of the CEO GoDaddy

• Initial Complaint

  Date:04/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Horrible company with horrible practices.I was being charged an $80 fee to reinstate my domain that expired. I thought it was on auto-renew, looks like it was not. They did however charge me for the e-mail package.I asked for a refund and they said it was too late, I called on day 8 and refund policy is only 7 days.While I was being told this on the phone, I was also chatting with them via text. They asked how they can help and I told them my frustrations and they offered me a deal. Since the reinstatement fee of $80 is mandatory, they agreed to waive my domain fees if I stuck around for 3 years. I agreed to this...... I asked them to tell me exactly what I will be paying, they said $80 flat fee... when they added it to my cart it was $184.94 ... they then "applied" their discount and texted me back, after 2 hours and told me that I owe $106.41 for the domain renewal after discounts are applied.... after they JUST told me it was $80..and when I confronted them and sent the screenshot of their promise, they told me they cannot honor it.. What a SHADY practice. Taking advantage of their customers AND lying to get more $$. Horrible.I can cancel the email service but will not get a refund, but I also cannot use it without the domain and godaddy refuses to refund, so I was essentially forced into paying the $80 fee. But the thing that is really unfair and DISLOYAL, is that they make promises on behalf of the company and then hike up the price when it's time to pay.They only stand by their word when it comes to not giving refunds, otherwise they promise and do not stick to their word.When I try to leave a review for this company I am getting a 404 error and cannot leave one on BBB so I have resorted into making it a complaint.

  

  Business Response

  Date: 04/28/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, which can be found at this link: ***************************************************.
  
  On March 30, 2022, our customer purchased the domain name in question for a one-year term via an online transaction.
  
  On March 19, 2023, and again on May 14, 2024, they manually renewed it for an additional year. 
  
  On March 30, 2025, their domain name was due for renewal, and before the expiration date, multiple renewal notices were sent to the email address on file in their account. After the domain expired, several additional notices advised that a redemption fee may apply if they failed to take timely action.
  
  On April 23, 2025, they contacted our *********** to redeem their domain name. They were correctly advised that a redemption fee would be assessed to recover the domain. As a courtesy, GoDaddy assisted our customer with their renewal by covering the cost of the domain registration fee.
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On the day a domain name expires, GoDaddy (at our own cost) gives customers a ****** ***** period to renew or redeem their domain.
  More information on what happens to a domain name when it expires can be found this link: *******************************************************************************
  
  We apologize if this information wasn't shared during their call. While GoDaddy determines and charges the redemption fee, it helps offset the registry cost it incurs to recover domain names on our customers' behalf. 
  As such, we respectfully decline their request to refund the Domain Redemption fee.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** M
  Office of the CEO - GoDaddy

  Customer Answer

  Date: 04/28/2025

  My issue is NOT the redemption fee, maybe you should read the complaint instead of providing a generic answer. Train your customer service to NOT promise things to a customer that they cannot deliver. I paid the redemption fee already and was promised 3 years free domain, look at the text. I was then denied this by the same person, and when I called I paid the redemption fee and was waived the domain fee for 1 year instead of the three that was offered. Train your employees, and read the complaints before providing a generic answer. I did not ask for a refund of the fee. Horrible business practices.

  

  Business Response

  Date: 04/30/2025

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our previous response, and as a one-time courtesy have added two additional years to our customers domain registration at no cost.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  **** M
  Office of the CEO GoDaddy
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding an unresolved refund request for an unused web hosting service purchased from GoDaddy. Despite multiple follow-ups since February 2025, I have yet to receive a resolution or adequate communication from the company.Details of the Issue:Spring 2024: I transferred a few domains from BlueHost to GoDaddy upon the recommendation of a web developer assisting with our nonprofits website.June 2024: I purchased a 3-year Web Hosting Deluxe plan for $287.64.January 2025: Our nonprofit transitioned to a different web developer, and we no longer required GoDaddys hosting service. The plan has never been used.February 7, 2025: I submitted a refund request (Reference: OOPR-66655).February 18, 2025: I contacted GoDaddy support after receiving no response. I spoke with representatives **** and Mavvy, who assured me I would receive a decision via email within 710 days. No communication followed.March 5, 2025: I followed up and spoke with Lizelle, who informed me the request had been denied. I asked for clarification and was transferred to a supervisor, Toz, who stated he would resubmit the request for a prorated refund and that I would be contacted within 710 days. Again, no follow-up occurred.March 17, 2025: I called again and spoke with ***** (Badge #****), who confirmed no new request had been submitted. ***** then initiated a new request (Reference: OOPR-76653).March 31, 2025: Still no communication had been received.April 22, 2025: I spoke with *****, who confirmed that the request for a partial refund had been denied.The hosting plan remains completely unused and is paid through 2027. While I understand GoDaddy has refund policies, I believe a prorated refund is a reasonable request under these circumstances, especially given the lack of follow-through and communication on their part. I respectfully ask for the BBBs assistance in reviewing this matter and helping to facilitate a fair resolution.

  

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On June 5, 2024, our customer independently purchased a Web Hosting Deluxe plan for a three-year term through an online transaction, without assistance from GoDaddy representatives.
  
  On February 6, 2025, they contacted our Care Team by phone to inquire about a refund. During this interaction, they were correctly informed that their request fell outside of GoDaddys refund policy, which can be reviewed here: ***************************************************/refund-policy. They were also advised to complete an Out of Policy Refund form so that their case could be reviewed by our Refund Team. Upon review, the request was declined following our established refund policy.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We appreciate their candid feedback about our service levels.
  
  While we empathize with their situation, our customer was appropriately informed of the refund policy during their conversation with our team. Therefore, we respectfully decline their request.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  **** *.
  Office of the CEO - GoDaddy

• Initial Complaint

  Date:04/21/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let ******** take over my account and all he did was charge me more and now I havent received any email since April 1. I have lost out onso many thousands of dollars and all of my clients that have been trying to send me messages. Have found someone else I want a full 10 years of Go Daddy for free. This is ridiculous. I hope no one ever has to go through this. I am so frustrated. This is peak season for me and now I justlost out on thousands of dollars.

  

  Business Response

  Date: 04/23/2025

  Thank you for the opportunity to address our customers' concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
  
  On April 6, 2019, our customer purchased Websites + Marketing (W+M) Standard for a one-year term. Renewing most recently on April 6, 2024, for a one-year term.
  
  On April 1, 2025, our customer received an email notification that their payment method was outdated. This notice prompted them to contact our ************ During this interaction, our staff did a standard account maintenance review and advised that their W+M was up for renewal on April 6, 2025 and that a newer version was available at a lower annual cost. Our customer agreed to purchase the newer W+M Basic for a one-year term. Our staff correctly migrated their website content to the new *** and published it to make it live.
  
  On April 21, 2025, our customer contacted our ************ stating they were not receiving their contact form email notifications. Our staff confirmed that the email notifications were directed to the junk folder. We assisted with updating the domain's DNS and advised waiting for the standard ***** hour propagation time to pass before testing again.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customer can locate the missing contact form email notifications within their email's junk folder.
  
  We recommend they add the from email address to their safe sender's list. The steps to add an email to the safe sender's list can be viewed in the following Help article: *********************************************************************************
  
  As the services are working, we respectfully decline their request for compensation.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  Jenn
  Office of the CEO GoDaddy