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Business Profile

Computer Software

Shop Software Keys LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 43 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/29/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered two pieces of software and paid by credit card. The software was supposed to download in 30 minutes. It's been much more than an hour and no software has been sent to my computer. The software items were Office Pro and Adobe Acrobat .

  • Initial Complaint

    Date:01/29/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought this software on the 25th of January, they state on their website *********************************** that I would receive it in 15 minutes, its been 3 days. They don't return my emails, dont answer the phone. I know I got scammed. They have the BBB Accreditation on their website so I felt it was a legit site.

  • Initial Complaint

    Date:01/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased FOUR ********* student home office 2021 for my kid's laptops. .I was given a 20% off code. And have attached my receipt . January 21st. Hey I've received NO PRODUCT CODES and nothing accept my email confirming my purchase. I've emailed customer support twice with no reply

  • Initial Complaint

    Date:01/24/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a software license from this vendor on January 19, 2023. The product's description stated it was compatible for PC and Mac (I have a Mac) so I specially purchased this because of that reason. When I was forwarded the software for download, the software was "upgraded" to another product and the software is for a PC only. I emailed the vendor that day for assistance. No response to the email as of today (January 24, 2023). I called. No one answers so I left a message. No call back as of today. I decided to send a message via their website on the afternoon of Monday, January 22, ****. I finally reached someone. The person stated they would alert their fulfillment department of the error and they will send me the correct software for my Mac by the following business day. I have yet to receive the software. I have again called and messaged the vendor again. No response.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    date of transaction December 14, 2023 purchase **************** 365 professional plus for pc/mac up yo 5 devices they sent the information to download downloaded tried to use it askes for a product key nowhere in any of the emails or the downloaded site is there a product key sent several emails no reply called they never answer the phone truly believe they are a scam please advise

    Customer Answer

    Date: 02/05/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********************************* ******

     

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase a ************** 2021 for PC from Shop Software Keys. Since they didnt have the product, they said it was on back order, they upgraded to **************** Professional 2021 for PC free of charge The product couldnt be installed. Tried contacting them multiple times via email and never received a response. Tried calling them and nobody answered. Left messages and no one called back. I want my money back

  • Initial Complaint

    Date:01/10/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company represents to sell authorized ********* Windows 10 pro software. The key they emailed me was already in use and the software arrived on a generic usb stick, not official software in ********* packaging. These guys are a total scam.

    Business Response

    Date: 01/12/2024

    Hello,

    As per our records your order has already been refunded due to our support team being unable to assist you because they are not trained to handle or respond to threats. You are welcome to keep the courtesy SSK USB installer as we do not expect you to ship anything back and no further action is needed on your side. 

    As always if your have any further questions please do not hesitate to reach back out to our support team.

  • Initial Complaint

    Date:01/04/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product download does not work. I have tried contacting them for a refund, which their site said has to be done within 30 days and no activation of the product. It has not been used/ activated. I have been emailing and calling with no response from them for a week now. The phone rings for at least a minute, then a recording telling me all representatives are busy and asking me to leave my name and number and they will return my call. They never call back. I have tried at different times of the day with no results. All I want is a return code and refund. Please help me.

  • Initial Complaint

    Date:12/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 08/14/2023 i purchased **************** 365 Professional Plus. The product worked for a short time and has been problematic since and doesn't work anymore... I have attempted to reach out to Shop Software Key LLC multiple time with no response.

  • Initial Complaint

    Date:11/20/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently purchased a Windows 10 disc from this company for my sons birthday. It arrived on November 10 and gave it to him on the 12th. He said it was the wrong one. I have tried contacting them for a refund, which their site said has to be done within 30 days and no activation of the product. It has not been used/ activated. I have been emailing and calling with no response from them for a week now. The phone rings for at least a minute, then a recording telling me all representatives are busy and asking me to leave my name and number and they will return my call. They never call back. I have tried at different times of the day with no results. All I want is a return code and refund. Please help me.

Shop Software Keys LLC is NOT a BBB Accredited Business.

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